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Norfolk Mansion

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119 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Reviewed 16 January 2017

Located in the heart of Saigon, close to local restaurants.The room was spacious & clean the service is absolutely execellent & spectacular pool side . Highly recommended this hotel & will be back next time

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Helpful?
Thank Wendy N
Flemming N, General Manager at Norfolk Mansion, responded to this review

Dear Wendy N, Thank you for your review, feedback from our guests are important to us. We are pleased that we have exceeded your expectations and happy that you've had a nice stay at the souths leading serviced apartments hotel: THE NORFOLK MANSION. We are looking forward to welcome you back on your next visit to Vietnam's supreme vacation destination:...

Reviewed 14 January 2017 via mobile

Recommend this hotel and wonderful place to stay.. Very clean and staff were excellent.. Certainly if I visit Vietnam again would defo stay there.. We were near city centre which was a great hub to visit the city features..Also close to local bars, restaurants and amenities.. Shopping centres and local markets within easy reach.. Although the traffic is crazy but...

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Helpful?
Thank Charles T
Flemming N, General Manager at Norfolk Mansion, responded to this review

Dear Charles T, Thank you for your review and thank you for choosing Norfolk Mansion as your preferred accommodation during your stay in Ho Chi Minh City. We are pleased to know that you all have enjoyed your time in Vietnam. We are looking forward to welcome you back on your next visit to our sizzling Saigon. Should you have...

Chennai (Madras), India
Reviewed 4 January 2017

A very well-maintained clean place to stay & unwind. Very courteous staff too. Language could be a bit of a barrier as in all of Vietnam. Food is extremely well-presented & the free buffet breakfast is excellent!

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Helpful?
Thank kshantanayar
NorfolkMGR, Manager at Norfolk Mansion, responded to this review

Dear Mr. Kshantanayar, Many thanks to your recent stay at Norfolk Mansion and your comment. It's been a pleasure to bring our service to you and we hope to see you again and / or any of your friends in the near future. We aim to please and to make your stay a delightful one. Wish you have a nice...

Rugby, United Kingdom
Reviewed 4 January 2017

The hotel is very nice and the service is amazing! We were very happy with the size of the apartment, it is massive. The only down side for us was the fact that the A/C units in the room were not working. we had to use the big A/C in the living room to cool the entire apartment, no ideal.

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Helpful?
Thank Casillero_del_Diablo
NorfolkMGR, Manager at Norfolk Mansion, responded to this review

Dear Mr. Casillero, Thank you for choosing to stay at Norfolk Mansion and for taking your spare time to write a review about your recent experience. We are really sorry about the issue which related to A/C unit in your apartment and it could bring some inconveniences to you. We always appreciate comments as you are an experienced traveler and...

Reviewed 27 December 2016 via mobile

I seldom write reviews about hotels as most of the time there is nothing really worth writing. However I felt compelled to write something about Norfolk Mansion (NM) as my family really had a wonderful experience staying here! And just like I had benefitted from reading the reviews written by others, I hope my review could benefit others and help...

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Helpful?
Thank Eric C
NorfolkMGR, Manager at Norfolk Mansion, responded to this review

Dear Mr. Eric, On behalf of the staff and management, I would like to thank you for choosing to stay at Norfolk Mansion and we appreciate you spending spare time to post your kind review on TripAdvisor. It is great to hear that your family and you had an enjoyable time with us. I have shared your comment to our...

Reviewed 11 December 2016 via mobile

Family of 5 stayed at the Norfolk Mansion in December 2016. Great location and easy to talk to key sites of interest: Cathedral, Post Office, War Museum. Walking distance to plenty of restaurants. Recommend for families who enjoy some space while traveling.

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Helpful?
Thank KevinLizSmith
NorfolkMGR, Manager at Norfolk Mansion, responded to this review

Dear Mr. Smith, Thank you very much for choosing to stay at Norfolk Mansion lately and we are very delighted that you were very pleased. As an experienced traveler you are, we are always appreciate comments and suggestions that will help us serve you better upon your next visit with us. The Norfolk Mansion Team wishes you many thanks for...

Sydney, Australia
Reviewed 4 December 2016 via mobile

Family travel with 2 kids. Love the spacious room with two bed-room. All staffs were very friendly and helpful. Great location in D1 to access attractions and shopping centers. Breakfast is also good with local Pho. Highly recommended for family travels and we definitely will be our first choice once back HCMC.

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Helpful?
Thank DaveSYD18
NorfolkMGR, Manager at Norfolk Mansion, responded to this review

Dear Mr. Dave, Thank you very much for choosing to stay at Norfolk Mansion and we are very delighted that you were very pleased. As an experienced traveler you are, we are always appreciate comments and suggestions that will help us serve you better upon your next visit with us. The Norfolk Mansion Team wishes you many thanks for your...

Reviewed 4 December 2016 via mobile

Friendly staff, great accommodation. highly recommend! giving us great memory during the time staying there. Got lovely poolside with great food. Also love the breakfast served. Prefect location with short walking distance to Japanese town. Definitely will be back!!!!

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Helpful?
Thank Ha T
NorfolkMGR, Manager at Norfolk Mansion, responded to this review

Dear Ms. Ha, Thank you very much for choosing to stay at Norfolk Mansion lately and we are very delighted that you were very pleased. As an experienced traveler you are, we are always appreciate comments and suggestions that will help us serve you better upon your next visit with us. The Norfolk Mansion Team wishes you many thanks for...

AbuDhabi
Reviewed 27 November 2016 via mobile

Nice place. Great location. The property is clean and well appointed. Poor service trying to check out spoilt the whole stay unfortunately. Was kept waiting at reception for 10 minutes before I could start checking out all while my airport transport was waiting. There was then a disagreement over two bottles of water from the mini bar. I'm pretty sure...

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Helpful?
1Thank DrDoogong
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Dr. Doogong, Thank you first of all for staying at the Norfolk Mansion very recently. Secondly, I apologize for the action of M. Cuong as his behavior was totally inappropriate and does not reflect our "Guest Services" code of behavior. Our goal is to make our guests happy from the moment they check-in and until after check-out. You are...

Taipei, Taiwan
Reviewed 22 November 2016

well the apartments are nice , but staff English is so poor , and service too many rules, I feel like an employee and no like a hotel stayer. Ho Chi Minh has so many good hotels, and wouldn't chose this one. Food very average and internet speed poor

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2Thank achang8888
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Mr. Lin Yien Ting, Thank you for your recent stay at Norfolk Mansion and your review. As an experienced traveler you are, your comments are very important to us. We were quite surprised with your review as it does not reflect our Hotel or the majority of our guest comments / reviews. May I have your e-mail address so...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Conveniently located within walking distance to the city center, close to business destinations, famous landmarks, Norfolk Mansion is an oasis for rest and relaxation from the hustle and bustle of city life where you can truly relax and feel at home. ... more   less 

Additional Information about Norfolk Mansion

Address: 17-19-21 Ly Tu Trong Street, District 1, Ho Chi Minh City 70000, Vietnam
Region: Vietnam > Ho Chi Minh City
Price Range: €109 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Norfolk Mansion 5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Norfolk Mansion Hotel Ho Chi Minh City
Hotel Style:
#46 Luxury Hotel in Ho Chi Minh City
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Questions & Answers

Here's what travellers have asked, with answers from Norfolk Mansion staff and other travellers.
1 question
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Questions? Get answers from Norfolk Mansion staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The penthouse apartment was LUXURIOUS. The 3-bedroom apartment was well-equipped & clean. Great value for money!”
 of 5 bubbles kshantanayar, 4 Jan 2017 | Read review
“ask hotel to clean room”
 of 5 bubbles achang8888, 22 Nov 2016 | Read review
“Get higher floors with nice views. Ask for the river view.”
 of 5 bubbles Tammathy, 10 Apr 2016 | Read review
“If travelling with a family, take on the two bedroom suite and lose the kids amidst the huge spaces.”
 of 5 bubbles G6446QLjamieb, 6 Jul 2015 | Read review
“Rooms with balcony facing the hospital (Benh Vien Nhi Dong) have better view.”
 of 5 bubbles dougn569, 30 Jun 2015 | Read review
5 of 5