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Oriental Suites Hotel & Spa

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Oriental Suites Hotel & Spa
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1,352 Reviews from our TripAdvisor Community

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There are newer reviews for Oriental Suites Hotel & Spa
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Showing 1,158: English reviews
Reviewed 2 October 2016

Pro: The room was clean. Cons: Bed was near the window, bright lighting affects sleep. The hotel took our feedback seriously and followed up with us an email to explain. We definitely appreciate this service!

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5Thank MsHikari
Nanjing, China
Reviewed 2 October 2016 via mobile

This hotel is really well located. Walk out of the door into the night market. 3-5mins walk from both the beer street & the lake/temple/water puppet show. It's also walkable - but better by Cyclo - to the Opera & Prison. Service was perfect - couldn't do enough, clean and efficient. You'd think it would be noisy, but we didn't...

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1Thank AndyBallasb
Reviewed 2 October 2016

My friends and i stayed in this hotel for a night after we came back from Halong bay. We were welcomed with cold towels and cold drinks which were much appreciated from the hot weather outside. The receptionist and managers provided very good service. They escorted us to the taxi across the road from the hectic traffic and even gave...

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Thank Ong C
Needham, Massachusetts
Reviewed 1 October 2016 via mobile

This hotel has great service and is very well located in the heart of Old Quarter. The Night Market on Friday and Saturday takes place directly in front of the front door, so it is very easy to join the fun and then pop back into your room when you need a break

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3Thank jstuckey001
A TripAdvisor Member
1 review
3 helpful votes
Reviewed 29 September 2016 via mobile

We had the best service I think we have ever encountered at this hotel. Nothing was too much trouble. Before taking a night train to Sapa we were given a room to shower in and waved off with a packed lunch for the journey. On our return from another overnight trip to Halong bay, despite having checked out of the...

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3Thank A TripAdvisor Member
A TripAdvisor Member
Level Contributor
7 reviews
3 hotel reviews
3 helpful votes
Reviewed 29 September 2016 via mobile

We traveled to Hanoi with a toddler and found the team to be very helpful and accommodating. From our welcome to arranging transport, they did exceptionally well each time. I had purchased a couple of dainty lamps from the night market the day before we left for Halong bay and had casually mentioned to the staff that I would pack...

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1Thank A TripAdvisor Member
Whanganui, New Zealand
Reviewed 28 September 2016

The location of the hotel is perfect for shopping and eating. We stayed for 2 nights, and then returned for another night. What really stood out was the service. I cannot speak highly enough of the staff. We stayed with my in-laws who were very apprehensive about Vietnam but not only did they provide all of the comforts they needed...

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1Thank torib3
Manawatu-Wanganui Region, New Zealand
Reviewed 28 September 2016

We were met by the staff as soon as our car pulled up. They were amazing. They took us across the road safely and looked after our luggage. We were sat down and given a lovely cool drink and then had the safety points etc explained too us. Our very first experience with the staff was really great. Then the...

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1Thank 273mcdonalds
Beirut, Beyrouth, Lebanon
Reviewed 28 September 2016

The location was great as we were at a walking distance from the old quarters of Hanoi. The decor of the hotel was nice. Above all the staff was very friendly. The space where we had breakfast was very interesting and the overall experience quite authentic.

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2Thank Azza H
Toronto, Canada
Reviewed 26 September 2016

Our experience with the Oriental Suites in Hanoi for the duration of six days is perfect. The hotel is very beautifully decorate. The staff is amazing friendly. very sincere and attention to detail to all our need. We had an excellence time. The location is perfect for leisure visit in the city of Hanoi.

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1Thank dvhoang

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Concierge
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: €55 - €111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Spa Hotel in Hanoi
#7 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We're heavy sleepers so it wasn't a problem, but I could see some that need absolute quiet not being right on the street”
 of 5 bubbles DavidH0523, 1 Dec 2016 | Read review
“I got a deluxe double room and it was quite compact but still comfortable.”
 of 5 bubbles Nuella01, 28 Nov 2016 | Read review
“A city view room can be noisy as there is a night market directly outside every weekend”
 of 5 bubbles danielhuang, 27 Nov 2016 | Read review
“Splurge (but not by much) and go for the junior suite or higher.”
 of 5 bubbles Sinjin99, 26 Nov 2016 | Read review
“Book a suite if you can”
 of 5 bubbles davidhM929DS, 22 Nov 2016 | Read review
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