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Oriental Suites Hotel & Spa

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Oriental Suites Hotel & Spa
Oriental Suites Hotel & Spa
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1,554 Reviews from our TripAdvisor Community

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Showing 1,339: English reviews
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Yonkers, New York
Reviewed yesterday NEW

If this hotel were not located right in the heart of the old quarter we might not have realized what a vibrant and fun place Hanoi is. Our stay was too short and we look forward to returning. But despite the location our room was quiet (and comfortable). When we arrived we were given a recommendation for a restaurant (we...

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Thank Elliot S
Singapore, null, Singapore
Reviewed 3 days ago NEW

I booked this hotel due to the fantastic reviews in TripAdvisor and was immensely blown away by their service when I was in Hanoi. The staff are truly awesome, very polite and hospitable, and they made every effort to ensure that we enjoyed our stay at the hotel. We had a late overnight train to Sapa and they offered (without...

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Thank peejay05-trip
Boston, Massachusetts
Reviewed 3 days ago NEW

The hotel room itself is very beautiful with dark wood, rose petals scattered on the bed, and white linens. The bathroom is absolutely stunning: a large tub with a waterfall showerhead. It's located very close to shops and restaurants, about a five-minute walk max. But most notably was the staff. Service was absolutely impeccable and truly set a standard for...

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Thank mirapulido
Singapore
Reviewed 4 days ago NEW

Stayed here for 3 nights in February - and I must say the service here is simply outstanding. Upon check-in, we were given a map as well as tips on travelling around the city. Breakfast was good - room was clean and always with a stalk of fresh rose (nice touch) and the location was perfect. However, it will be...

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Thank Jaccusin
Hoi An, Vietnam
Reviewed 4 days ago NEW

We loved this hotel from the first moment we were met by the beautiful Tracy and our luggage quickly taken by hotel staff. The hotel should be proud that every staff member we met during our stay were very friendly, efficient, compassionate and professional. Tracy informed us of so many things during our welcome. Thank you Jenni for your humour,...

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1Thank portmcmahon
Anne Scarlett
Reviewed 4 days ago NEW

The entire team at Oriental Suites really impressed us with their incredible service, every step of the way. We had already independently arranged all of our three jaunts - Bai Tu Long Bay; Sapa; and Hoi An. Even so, it was SUPER helpful for the folks at Oriental to arrange car service to-fro the airport; to contact the other accommodations...

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Thank ams-chicago
Orinda, CA
Reviewed 4 days ago NEW

We booked two of the Terrace Suites for three nights. The rooms are very spacious, clean and comfortable. The bed was very comfortable. The terraces are large and have many plants. The wifi is exceptionally fast (over 30 Mbs), far faster than I have encountered at most hotels. The bathrooms have a very large tub and shower combination. The location...

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Thank trat10
Cloyne, Co. Cork, Ireland
Reviewed 6 days ago NEWvia mobile

Stayed here for 3 nights altogether, beautiful Hotel. The staff are lovely and couldn't do enough for you. It is right in the centre and only 2 mins walk to the lake. The only downside is the breakfast which is typical Vietnamese.

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Thank APODonoghue
Singapore, Singapore
Reviewed 1 week ago NEW

Positives : This hotel is GREAT on location. It is closed to the restaurants, local eateries and shopping, 3 mins walk to the Hoan Kiem lake Every morning, Jimmy Nguyen, the General Manager walks into the cafe during breakfast to greet the guests and find out how's our stay. This is a norm in 5-star hotel chain. Nice gesture. Good...

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Thank Chris_depondt
Frankfurt, Germany
Reviewed 1 week ago NEWvia mobile

We stayed at Oriental Suites for 2 nights and then returned for another night after a trip to Northern Vietnam - and we were already looking forward to coming back. The staff is extraordinarily helpful and would do anything, anytime to make the stay of their guests just perfect. Even an overnight laundry until 5:30 am or fixing of a...

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Thank Jeanny2508

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Room Service
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: €47 - €110 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Family Hotel in Hanoi
#8 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the top floor - there is a gathering corner, and may be a little noisy”
 of 5 bubbles Jaccusin, 25 Mar 2017 | Read review
“The terrace suites are an excellent value.”
 of 5 bubbles trat10, 25 Mar 2017 | Read review
“I stayed on 4th floor in 404, window looked out onto inside atrium but nice and quiet.”
 of 5 bubbles sarahf627, 22 Mar 2017 | Read review
“quiet rooms with higher floors”
 of 5 bubbles , 16 Mar 2017 | Read review
“Higher the better and more quiet”
 of 5 bubbles michaeloN383XS, 13 Mar 2017 | Read review
5 of 5