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Oriental Suites Hotel & Spa

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Oriental Suites Hotel & Spa
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1,345 Reviews from our TripAdvisor Community

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Showing 1,151: English reviews
Nashville, Tennessee
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed yesterday NEW

My wife and I not only stayed in the hotel but booked a multi-day, multi-city tour through them. We arrived at the airport and a driver was waiting to take us. The manager Jimmy met us at the hotel and explained the tour package as well as sights around town. The rooms weren't a 5-star luxury hotel quality, but were... More 

Helpful?
Thank DavidH0523
Alleroed
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed yesterday NEW

Just spent two nights at this wonderful boutique-like hotel in old quarters. The hotel has IDEAL location, has the most friendly staff ever, always helpful, have GREAT on-site restaurant with high quality food at more than fair prices - would not hesitate to use it for my next stay :-) On the cons side, well given the building structure of... More 

Helpful?
1 Thank Michael N
A TripAdvisor Member
Reviewed yesterday NEW via mobile

The hotel and staff were fantastic! The location puts you right in the centre of it all and within good walking distance of all the sights. From the moment we arrived in the cab straight from the airport everything was looked after by the hotel staff (they even tracked down a hat I lost on a bus from Ha Long... More 

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Thank A TripAdvisor Member
Long Beach, California
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 days ago NEW

My girlfriend and I stayed here in November 2016 for a total of three nights. The hotel arranged for us to be picked up at the airport which was great since we had been traveling for 20 hours. Upon arrival to the hotel the manager (Ann I believe) sat with us and showed us a map of the area and... More 

Helpful?
Thank ericg68
Cooper City, Florida
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 days ago NEW

The room might be a bit small, but clean and the shower is good. Jimmy and his team could not be more accommodating. They made sure we had maps, knew where to go, what to see and how to get there. everyone had a smile and kind words as we went in and out. We departed early, before breakfast opened... More 

Helpful?
Thank garasr
Sugar Land, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW

The only con was the size of the room. It was a bit small but it still very comfortable. The hotel location, breakfast buffet and staff are so worth it. The manager even gave us a thank you gift was I thought was just the icing on the great. Will definitely recommend, especially for couples or solo travelers.

Helpful?
Thank Nuella01
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

I have to say that the service was beyond our expectations! The staff was beyond helpful. From when we first arrived, to breakfast in the morning to helping us secure sim cards for our phones, I have to say that I was thoroughly impressed! The rooms at the hotel were nice and quiet when not facing the street. The breakfast... More 

Helpful?
Thank danielhuang
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 days ago NEW

The level of service at this hotel was something else! We had a bit of a disaster to deal with on arrival as we left one of our bags on a tour bus we were dropped off at the hotel on. We explained the problem and the staff (who spoke excellent English) immediately called the company, managed to locate the... More 

Helpful?
Thank Simon D
Manila, Philippines
2 reviews
Reviewed 5 days ago NEW

This is my first time to give a review out of all the hotels we're stayed in when we travel abroad. I highly recommend this hotel to everyone who'll be going to Hanoi especially for 1st timers like us. Our stay in Hanoi was more fun because of the service they gave us. First, hotel is in great location, near... More 

Helpful?
Thank itsdeijavu
Province of Malaga, Spain
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 days ago NEW

3 of us stayed here for a total of 10 days, with a break in Mai Chau in between. I reckon that made us among the longer staying guests as we immersed ourselves in Hanoi. I would completely recommend this hotel for comfort, service and location. I booked Junior suites with a city view as a comparison with other hotels... More 

Helpful?
Thank David G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Concierge
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: €56 - €114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Family Hotel in Hanoi
#7 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We're heavy sleepers so it wasn't a problem, but I could see some that need absolute quiet not being right on the street”
 of 5 bubbles DavidH0523, 1 Dec 2016 | Read review
“I got a deluxe double room and it was quite compact but still comfortable.”
 of 5 bubbles Nuella01, 28 Nov 2016 | Read review
“A city view room can be noisy as there is a night market directly outside every weekend”
 of 5 bubbles danielhuang, 27 Nov 2016 | Read review
“Splurge (but not by much) and go for the junior suite or higher.”
 of 5 bubbles Sinjin99, 26 Nov 2016 | Read review
“Book a suite if you can”
 of 5 bubbles davidhM929DS, 22 Nov 2016 | Read review
5 of 5
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