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InterContinental Hanoi Westlake

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#64 of 579 Hotels in Hanoi
Certificate of Excellence
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InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
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2,199 Reviews from our TripAdvisor Community

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Showing 1,665: English reviews
Hong Kong, China
Reviewed 27 July 2015

Sometimes pics look better than the real deal but this hotel is as picturesque as it gets. At night it looks amazing with all the lights on and reflections in the water. Pool is small, otherwise hotel is nice and clean. Rooms over the water are spacious and luxurious. service also very good and friendly. Location is a bit away...

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Helpful?
1Thank GlobetrotterJ16
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear GlobetrotterJ16 , Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Warm regards, Trang Nguyen PA to General Manager

Reviewed 25 July 2015 via mobile

I stayed in International West Lakes 3 times. I loved this hotel. Rooms were big, clean and amenities were great. Beds and pillows sent me to heavenly sleeping. Lake view truly freshened me after long day. Breakfast and dinner were awesome. Sunset bar was so relaxing.

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Helpful?
2Thank Victoria Pornus... S
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Victoria Pornus... S, We appreciate your loyalty and feedback! It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. I look forward to welcoming you back to the hotel in the near future. Warm regards, Trang Nguyen PA to General Manager

Bristol, United Kingdom
Reviewed 25 July 2015

We stayed at this hotel on the first night of our honeymoon in Vietnam and it was the perfect place to start off our relaxing break. It is quite a way out of the centre of Hanoi but that means it feels tranquil and away from the hustle and bustle. The hotel staff were fantastic and welcoming, the food excellent...

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Helpful?
1Thank MarnieBull1979
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear MarnieBull1979 , At InterContinental Hanoi Westlake, we do our best to ensure the perfection is delivered to our guests from the moment we meet them until the moment of bidding farewell. I am very glad that we had the great pleasure to be the destination for your honeymoon, and that you both enjoyed our company. I am looking forward...

Queensland, Australia
Reviewed 24 July 2015

Stayed 2 nights at the beginning of a Uniworld Cruise/Tour. On arrival after a 2 night Junk stay on Ha Long Bay, the cool, spacious, understated foyer was a welcome retreat. We were welcomed by friendly, smiling staff who greeted us with a cool drink and cool face washers. Our room was very large with marble ensuite featuring double vanities,...

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Helpful?
3Thank RaineandAl
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear RaineandAl , Thank you for sharing your stay experience. I am glad you enjoyed the unique resort feel that InterContinental Hanoi Westlake provides – away from the hustle and bustle of Hanoi. Our Sunset Bar has always been highly recommended for our guests who in return often mention it as a special highlight of the hotel. We are looking...

Amsterdam, The Netherlands
Reviewed 23 July 2015

The hotel is conveniently located not far from Hanoi downtown, still it preserves the nature setting with its architecture over the water. Scenery is great, staff is responsive and kind and its certainly a good deal.

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Helpful?
1Thank Schweichler
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Schweichler , Thank you for sharing your comments about your stay at InterContinental Hanoi Westlake. Our hotel has a unique location which is on the surface of the West Lake. Here you can enjoy the peaceful and quiet air. It is great that you like our breakfast and our room. We hope to welcome you back soon. Warm regards,...

Kuala Lumpur
Reviewed 21 July 2015

Quiet place and the french chef makes a point to meet you at the check out cos he messed up your room service the night before. Reception and breakfast area staff are great. I prefer the main building because I do not want to walk through the humidity to the water front chalets.

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Helpful?
1Thank twinpiped
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear twinpiped , Thank you for choosing InterContinental Hanoi Westlake. Every guest is our reason to aim higher and provide the top service. I am glad you enjoyed your stay with us. I look forward to welcoming you back to our hotel in the future. Warm regards, Trang Nguyen PA to General Manager

Reviewed 19 July 2015 via mobile

We enjoyed every aspect of our stay in this hotel and are looking forward to coming back after a trip to Halong Bay. Hotel staff has given us a superb welcome and made sure that we enjoyed our time here. We can highly recommend this place.

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Helpful?
Thank Adam K
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Adam K, Thank you for your feedback from you recent stay with us. I am happy that you had an enjoyable stay with us. Thank you for choosing us and we are looking forward to welcoming you back. Warm regards, Trang Nguyen PA to General Manager

Reviewed 19 July 2015

An amazing sanctuary in the middle of the hustle and bustle of Hanoi. The rooms on the water are amazing. A perfect hotel for business travel. The staff are wonderful. The food is great. No complains what so ever.

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Helpful?
Thank Tim V
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Tim V, It is a great pleasure to know that InterContinental Hanoi Westlake made an enjoyable and memorable part of your experience in Hanoi. Thank you very much for your comment and I am very much looking forward to welcoming you back. Warm regards, Trang Nguyen PA to General Manager

London, United Kingdom
Reviewed 14 July 2015

Our hotel was stunning. It's set around the lake and has gorgeous views over the city of Hanoi. OK it's a little taxi ride into town but the journey was never more than 100,000 VND, which is around £3. The rooms were huge with massive king size beds and some English movie channels. The bathrooms were equally large with a...

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Helpful?
2Thank LRE517
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear LRE517, Thank you for choosing InterContinental Hanoi Westlake for your stay in Hanoi. It is really great to know that we can make a memorable stay for you by our services. We are very much looking forward to welcoming you back in the near future. Warm regards, Trang Nguyen PA to General Manager

Singapore, Singapore
Reviewed 13 July 2015

This hotel really knows how to take care of its guests- even after they've checked out. My train to Sapa was at 10 pm - in the meantime, the concierge gave me suggestions on nearby places i could visit, booked me for dinner and the water puppet theatre show. Gave me usage rights to the health club so I could...

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Helpful?
1Thank Cymedxa
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Cymedxa, It is great to know that our team has impressed you with our service quality and their genuine, caring attitude. At InterContinental Hanoi Westlake we always put our guests’ satisfaction at the center of our continuous improvement program, considering this as our major measurement for all services. I am glad that you had a great stay with us....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 

Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: €121 - €274 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Reservation Options:
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#12 Luxury Hotel in Hanoi
#13 Business Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hanoi Westlake staff and other travellers.
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Questions? Get answers from InterContinental Hanoi Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Consider joining the CLUB If you like a glass or more of fine wine and food. Negotiate the fee.”
tonypI9617BC, 27 Apr 2017 | Read review
“Request River View for Overwater Rooms”
ianswain2, 20 Apr 2017 | Read review
“Rooms with lake view”
996stephanev, 19 Apr 2017 | Read review
“Lake views are best!”
Treed44812, 17 Apr 2017 | Read review
“If the budget allows go for a club access room.”
718gregh, 11 Apr 2017 | Read review
5 of 5