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InterContinental Hanoi Westlake

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#63 of 578 Hotels in Hanoi
Certificate of Excellence
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InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
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2,194 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Hanoi Westlake
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Showing 1,661: English reviews
Reviewed 20 August 2015 via mobile

Great facilities and staff. Reception so helpful and food excellent. Sitting on the lake overlooking the lake. Having tea or exercise on the balcony is so relaxing. Nice pool too. Good for all ages. 20 minutes to Old Quarter. There is plenty to discover even around the West Lake. Must applaud concierge. Most taxi drivers do not speak English. The...

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Helpful?
Thank S W
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear S W, Thank you very much for your recognition of our team’s efforts! I will make sure that our Concierge team receive your appreciation. It is really great to know that you have had a comfortable stay with us at InterContinental Hanoi Westlake. I am looking forward to welcoming you back soon. Kind regards, Trang Nguyen PA to General...

Reviewed 19 August 2015 via mobile

Where do I start? This is not a five star hotel! Large bus loads of tourists descended every single day of our five day stay. Ugh! Also, I have issues with buffet food, and we were pushed each morning to purchase the breakfast buffet, even though we politely refused each time. One morning, we waited more than 15 minutes for...

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Helpful?
1Thank Mah_Murrini
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Thank you very much for choosing to stay with us at InterContinental Hanoi Westlake during your recent visit and for taking the time to share your feedback! It is very disappointing to know about your experience in our restaurant. I will make sure to pass your feedback to my team and that it is taken on board with our...

Hano
Reviewed 18 August 2015

Excellent service, great views and a nice little escape from the bustle of Hanoi. I live in Hanoi and I actually stay there from time to time when I need a small getaway but I don't have time to leave the city. I also love the Sunset bar for drinks.

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Helpful?
Thank jmott78
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear jmott78, Thank you very much staying with us at InterContinental Hanoi Westlake during your recent visit and for your great feedback. We are very happy that you enjoyed your time with us - the team and I are determined to deliver a great experience to all our guests and I am happy to see that we managed to make...

Hong Kong, China
Reviewed 13 August 2015 via mobile

Great choice for our stay. The staff especially Ngan was great. Would definitely come back here. Love our room and the interior design. The attention to service is superb. I work in a hotel too so I was definitely impressed. Our internet had some trouble in the beginning but they solved it right away. So far Intercontinental brand is the...

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Helpful?
1Thank Cheryll G
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Cheryll G, I am very glad to know that InterContinental Hanoi Westlake made an enjoyable and memorable part of your experience in Hanoi. Thank you very much for your comment and I am very much looking forward to welcoming you back. Warm regards, Trang Nguyen PA to General Manager

London, United Kingdom
Reviewed 4 August 2015

Very nice hotel, rely friendly staff and very good room. However we were spoiled on our first trip to hanoi 3 years ago when we stayed at the Sofitel Metropole. This is further out at West Lake and 100k VND to get in to the city each way. The breakfast was an extensive buffet but not the best I've had....

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1Thank Simon F
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Simon F, Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Warm regards, Trang Nguyen PA to General Manager

Bengaluru, India
Reviewed 27 July 2015

I am a repeat visitor to this property. Great views from the main building and great ambiance from the rooms over the water. Cant decide which is better. Good room service and gym. Hospitality is good as well.

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1Thank Rmanik
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Rmanik, We appreciate your loyalty and feedback. It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Thank you for choosing us and we are looking forward to seeing you again soon. Warm regards, Trang Nguyen PA to General Manager

Hong Kong, China
Reviewed 27 July 2015

Sometimes pics look better than the real deal but this hotel is as picturesque as it gets. At night it looks amazing with all the lights on and reflections in the water. Pool is small, otherwise hotel is nice and clean. Rooms over the water are spacious and luxurious. service also very good and friendly. Location is a bit away...

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1Thank GlobetrotterJ16
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear GlobetrotterJ16 , Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Warm regards, Trang Nguyen PA to General Manager

Reviewed 25 July 2015 via mobile

I stayed in International West Lakes 3 times. I loved this hotel. Rooms were big, clean and amenities were great. Beds and pillows sent me to heavenly sleeping. Lake view truly freshened me after long day. Breakfast and dinner were awesome. Sunset bar was so relaxing.

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2Thank Victoria Pornus... S
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Victoria Pornus... S, We appreciate your loyalty and feedback! It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. I look forward to welcoming you back to the hotel in the near future. Warm regards, Trang Nguyen PA to General Manager

Bristol, United Kingdom
Reviewed 25 July 2015

We stayed at this hotel on the first night of our honeymoon in Vietnam and it was the perfect place to start off our relaxing break. It is quite a way out of the centre of Hanoi but that means it feels tranquil and away from the hustle and bustle. The hotel staff were fantastic and welcoming, the food excellent...

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1Thank MarnieBull1979
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear MarnieBull1979 , At InterContinental Hanoi Westlake, we do our best to ensure the perfection is delivered to our guests from the moment we meet them until the moment of bidding farewell. I am very glad that we had the great pleasure to be the destination for your honeymoon, and that you both enjoyed our company. I am looking forward...

Queensland, Australia
Reviewed 24 July 2015

Stayed 2 nights at the beginning of a Uniworld Cruise/Tour. On arrival after a 2 night Junk stay on Ha Long Bay, the cool, spacious, understated foyer was a welcome retreat. We were welcomed by friendly, smiling staff who greeted us with a cool drink and cool face washers. Our room was very large with marble ensuite featuring double vanities,...

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Helpful?
3Thank RaineandAl
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear RaineandAl , Thank you for sharing your stay experience. I am glad you enjoyed the unique resort feel that InterContinental Hanoi Westlake provides – away from the hustle and bustle of Hanoi. Our Sunset Bar has always been highly recommended for our guests who in return often mention it as a special highlight of the hotel. We are looking...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 

Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: €124 - €294 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#12 Luxury Hotel in Hanoi
#13 Business Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hanoi Westlake staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request River View for Overwater Rooms”
ianswain2, 20 Apr 2017 | Read review
“Rooms with lake view”
996stephanev, 19 Apr 2017 | Read review
“Lake views are best!”
Treed44812, 17 Apr 2017 | Read review
“If the budget allows go for a club access room.”
718gregh, 11 Apr 2017 | Read review
“Deluxe panoramic view”
kkumlien, 10 Apr 2017 | Read review
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