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InterContinental Hanoi Westlake

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#64 of 578 Hotels in Hanoi
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InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
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2,195 Reviews from our TripAdvisor Community

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Showing 1,661: English reviews
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Beijing, China
Reviewed 4 days ago NEW

The hotel has a beautiful location on the lake however we were very disappointed with our stay. My husband had stayed at this hotel before on business and thought it was a great location. He had stayed on the lake itself. We booked the main building, choosing this rather than a more central hotel (and it is quite a long...

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Helpful?
Thank EBeijing
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear EBeijing, Thank you very much for your valued time providing us constructive feedback on your recent stay with us. First of all, we appreciate both of your loyalty of staying with us on business and leisure. We have an unique location with genuine care of service which we receive many positive feedback lately. Unfortunately this did not happen during...

Reviewed 4 days ago NEWvia mobile

Having stayed in the old quarter twice in the past and as the weather was forecast to be hot and sunny we decided to pay extra for a hotel with a pool in a more quiet location. Very pleased with our choice. We got upgraded to one of the over-water pavilions and have great sunset views over the lake. Room...

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Helpful?
Thank Jacquie H
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Jacquie H, Thank you for your comment about our hotel. It is a great pleasure to have you staying with us. It is great to hear that you enjoyed the wonderful view of Westlake thanks to our unique location, as well as the sumptuous breakfast. I am looking forward to welcoming you back soon. Best regards, Vu Kim Ngan...

Philadelphia, Pennsylvania
Reviewed 5 days ago NEW

This property isn't located directly in town, but close enough to tour from while having the ability to retreat back to a bit of peace and quiet. Westlake is a bit of an expat area. Hanoi itself is wild and chaotic. Smooth check-in process, incredibly friendly staff and most spoke strong English which was helpful. Beautiful Lobby and a large...

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Helpful?
Thank ianswain2
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Ianswain2, Thank you very much for staying with us during your recent visit to our exciting city and for sharing your feedback. I was happy to see that you liked your stay with us overall and that you enjoyed your interaction with our team. The team and I are hard at work to deliver a great experience to all...

Guangzhou, China
Reviewed 6 days ago NEW

Very beautiful hotel on the shore of the west lake. The rooms are lovely with good bed. The bathroom perfect as well as the breakfast. It's not in city centre so need a short taxi ride but it's very very quiet. The swimming pool is a little small.

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Helpful?
Thank Stephane V
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Stephane V, Thank you for sharing your comments about your stay at InterContinental Hanoi Westlake. Our hotel has a unique location which is on the surface of the West Lake. Here you can enjoy the peaceful and quiet air. It is great that you like our breakfast and our room. We are looking forward to welcoming you back with...

Shenzhen, China
Reviewed 1 week ago

The location on the lake is definitely worth a quiet and relaxing journey. The wifi is a little slow as others have pointed out, but with such a great view I found myself spending more time enjoying the sites. The breakfast buffet is quite nice; the staff are very friendly and always willing to assist.

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Helpful?
Thank Treed44812
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Treed44812, Thank you for your feedback from your recent stay with us. It is glad that you love our room and our breakfast. The staff is looked after you. We value all feedbacks from our guests since they are the reason for us to aim higher and continuously improve the quality of our service. I am looking forward to...

Reviewed 1 week ago

Not particularly close to any major attraction in Hanoi, but this is certainly a beautiful property. I definitely think this hotel paled in comparison to the IC Da Nang...but it was certainly better than any State-side InterContinental. Everyone was incredibly friendly and our needs were appropriately met. It's clearly a very well-run property.

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Helpful?
1Thank Henry Y
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Henry Y, I am very glad to know that InterContinental Hanoi Westlake made an enjoyable and memorable part of your experience in Hanoi. Thank you very much for your comment and I am very much looking forward to welcoming you back. With my best regards, Vu Kim Ngan (Ms.) Personal Assistant to General Manager

Reviewed 1 week ago via mobile

We went with our 2 kids and stayed immediately after our flight from London. We had a suite which had 2 rooms and a sitting room and a washing machine and kitchenette. Lovely little pool but chilly water. It was a lot colder in Hanoi then the rest of the country as it turns out so now I can see...

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Helpful?
Thank Lndntravelwithkids
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Lndntravelwithkids, Thank you for great comment for InterContinental Hanoi Westlake. It is a pleasure to have you staying with us. I am very happy to know that you have memorable experience at our hotel. We set high standards to ourselves as we believe our lovely guests deserve the best service. I am looking forward to welcoming you back in...

Reviewed 1 week ago

Room: Over-Water Panoramic view room Got upgraded to the room with panoramic view and the room is gorgeous. It's huge and beautiful and the best part would definitely be the view of Westlake from our balcony. Check In: Smooth. No complaints. There's a separate check in for IHG members and thus my room upgrade. Arrived around 12 pm but managed...

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Helpful?
Thank WillyTer
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear WillyTer, Thank you for your comment about our hotel. It is a great pleasure to have you staying with us. At InterContinental, we pride ourselves not only with unique location over the water of Westlake which bringing resort feels to guests but our customized service also. I am very happy that you have memorable experience with us We are...

Sydney, Australia
Reviewed 2 weeks ago

We stayed at the Intercontinental Westlake in April 2017. We had originally booked a Lotus Suite (club access) but ended up in Westlake Suite with Club access. From the moment we walked into the hotel we were spoiled. From the staff meeting you at the front door to the management their one goal is to see that you have the...

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Helpful?
1Thank Greg H
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Greg H, Thank you for taking time to give us your comment! It is always a delight to hear that you had a memorable stay with us, especially our room and Club lounge. Our InterContinental Club has been highly recommended to our guests for the privileges it provides. Thanks again for choosing InterContinental Hanoi Westlake. We look forward to...

Toronto, Canada
Reviewed 2 weeks ago

We stayed at the Intercontinental in Hanoi and were very impressed. The hotel is set up as a main building and then several "pods" located in the lake connected by walkways. We have never seen a hotel set up like this and it is very unique. We stayed in one of the overwater pods. The rooms are large and nicely...

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Helpful?
Thank CAM1202
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear CAM1202, Thank you for choosing InterContinental Hanoi Westlake. It is great to hear that you enjoyed the wonderful view of Westlake thanks to our unique location, as well as the sumptuous breakfast and our genuinely caring team. I am looking forward to welcoming you back in the near future Best regards, Vu Kim Ngan (Ms.) Personal Assistant to General...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 

Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: €120 - €281 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Reservation Options:
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#12 Luxury Hotel in Hanoi
#13 Business Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hanoi Westlake staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request River View for Overwater Rooms”
ianswain2, 20 Apr 2017 | Read review
“Rooms with lake view”
996stephanev, 19 Apr 2017 | Read review
“Lake views are best!”
Treed44812, 17 Apr 2017 | Read review
“If the budget allows go for a club access room.”
718gregh, 11 Apr 2017 | Read review
“Deluxe panoramic view”
kkumlien, 10 Apr 2017 | Read review
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