Unfortunately we had a medical emergency during the trip and the hotel team led by Mr Quang Phan was professional in response and they extended very practical help during our crisis. Fortunately all ended well and we were impressed by their service which went beyond their call of duty, including ensuring that support & help from him was just a whatsapp text away when we were at the hospital. Apart from the crisis response, we appreciated the cleanliness of the room and the thoughtful gestures e.g a couple celebratory cake / fruits, heater when the weather turned cold, instant cup noodle when I came back late from the hospital. It was indeed a luxury hotel with service delivered with professionalism, thoughtfulness and warmth! A big thank you to all at Intercontinental Westlake Hanoi!…
AWESOME STAY! I regret not having stayed at the 5-Star Westgate Hotel during my entire duration in Hanoi. My experience exceeded every expectation, unlike other stays that felt short regardless of ratings & reviews. This hotel is centrally located with an abundant size living area (e.g., kitchen, bathroom), along with every conceivable amenity (necessary or not). The hotel cleanliness was flawless, with a comfortable bed that was much needed after 18 days of travel. The pool & jacuzzi floor was amazingly large (w/ life-guard on duty). It also had a very nice sauna & gym. And the customer service/attention!! Everyone we interacted with was outstandingly friendly & helpful but I must recognize Trang & Lien. They not only assisted us with every question/request but were proactive to share their many recommendations (and precautions to take) as we toured the city. Their genuine effort to ensure us a positive experience exceeded any 5-star rating I can possibly write. I too complement the culture the management has cultivated. Without doubt, I will be back. With extreme confidence, I can recommend to stay here when visiting Hanoi. You will not be disappointed!…
The hotel itself is what you expect, but I was very impressed by the service. I was asked to complete a questionnaire and suggestions. All the suggestions were implemented within one day. This is what you expect from a 5-star hotel but unfortunately not always done. IC Westlake is the positive exemption
Still a great hotel. Beautiful location, friendly and helpful staff, nice room, very comfortable and clean bed, good shower, good food, great bar. West Lake is a great area. Nice morning walks. Highly recommend staying here . Note it's 15 min to downtown. But Westlake is a really fun area.
Get the Lake View rooms.. Paid USD 20 per night extra. Excellent Hotel Staff, restaurants on-the-lake and each with excellent location You can walk around the lake and excellent Veg Breakfast Indian restaurants are just round the corner too..
Lacto and the concierge team are amazing and accomodating. Nice service, beautiful place. Close to lots of what Hanoi has to offer. Clean room, good selection of booze in-room. Highly recommended. Will be my go to place to stay every time.
The location, next to and actually on the lake too, is quite spectacular but the rooms (at least the one we stayed in) are very much ready for a reno. It was almost retro-chic with a dial-up receptacle at the desk and a Sony cube clock, and despite some work done in the bathroom, the floors/rug/sliding doors/furniture will welcome a refresh. The room was large, the bed was very comfortable, the noise level from other rooms was negligible, the wi-fi was fast and the welcome and service were excellent. We enjoyed the sunset from the sunset bar but didn't eat at the hotel. The similarly priced Sheraton next door has more modern rooms but not the spectacular setting - we were pleased we had stayed at both.
I stayed there for 3 nights on my biz trip in Ha Noi. I arrived in mid night but the front desk lady was still very professional to check me in. It was so fast. Room is spacious with great view to the river. This is the only resort - hotel in Ha Noi. I fell so relax during my biz trip there. Breakfast was really good. So many options. I also had diner at the hotel, service is very great, food was tasty. High tea at the hotel is also highly recommend for you to invite your client at Diplomat Lounge. Check out was fast. The front desk gentlemen was so helpful to help me to book a taxi to the airport. Grab seem very hard to book around 17:00 onward :( My suggestion is book hotel car for to make sure you arrive the airport on time. Thank you Intercontinental Westlake Ha Noi for a warm welcome and make my stay became memorable. I will be back. Dat Ho…
The hotel stands out for its location on the a very quaint part of Westlake in Hanoi and their fantastic service. Aiden at the reception, Tung at the Executive Lounge and Linh at the spa provided an excellence experience. The person who truly stood out was Phuong at the Executive Lounge. She is very mature for her age with excellent people skills. She made our stay very special. The food generally quite good. The gym is well appointed and spacious.
I felt really cared for during my stay. The staff went above and beyond expectations to ensure my sense of safety and comfort. There was an unfortunate incident in which I was shortchanged by a cab driver. The Duty Manager, Mr. Trung, contacted the driver and my money was returned that evening. The staff addressed me by name throughout my stay. Really, I cannot say more about how welcome I felt here.