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Somerset West Lake

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#169 of 580 Hotels in Hanoi
Certificate of Excellence
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Somerset West Lake
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100 Reviews from our TripAdvisor Community

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Showing 84: English reviews
Metro Manila, Philippines
Reviewed 15 September 2016 via mobile

Clean comfortable 4 star hotel. Friendly front desk staff speak English but not necessarily the housekeeping staff. Theroom I had was also a serviced apartment. Asian buffet breakfast was overall simple not extravagant.

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Helpful?
1Thank Brisco66
James L, General Manager at Somerset West Lake, responded to this review

Dear Brisco66 Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review, compliments and feedback about our service and facilities. We look forward to welcoming you again soon. Sincerely, James LIM General Manager

Kuala Lumpur, Malaysia
Reviewed 7 September 2016

The location is too far from the tourist spots, no good restaurants around, but the apartment is very clean, comfortable bed, but should change the pillows though, it is way too soft, it flattens the moment you put your head on it. They only have Japanese restaurant, international dishes would have been better. We are glad, it is just one...

Review collected in partnership with this hotel
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Helpful?
1Thank LWhorlow
James L, General Manager at Somerset West Lake, responded to this review

Dear LWhorlow, Thank you for sharing your recent stay experience. We are sorry to learn that the location and restaurant of our serviced residence do not meet your expectations. We are also appreciative of your feedback on the pillows. We would like to share that firmer pillows are available and we are sorry that this wasn't communicated clearly during your...

Ho Chi Minh City, Vietnam
Reviewed 5 September 2016

My wife, 3 months baby and me stayed four nights during a long weekend. We choose the area because we had some business to attend nearby, but we would probably stay there even if going somewhere else. There are many cafes, restaurants, markets, even Lotte Mall, in the vicinity of the lake, although most of them are at a good...

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Helpful?
Thank cjsegninir
James L, General Manager at Somerset West Lake, responded to this review

Dear cjsegninir We are excited to receive such a nice and wonderful review of our serviced residence. It is our pleasure to know that you had a comfortable stay and were happy with all aspects of your stay with us. Glad to learn that the dining option in our serviced residence suits you and your family which I will certainly...

Hong Kong, China
Reviewed 4 September 2016

Surrounding no restaurant. Should put big poster about shuttle bus schedule in the lobby.or increase the frequency to lake area Suitable for business traveller,not really for leisure . Breakfast is good choice

Review collected in partnership with this hotel
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Helpful?
Thank katty_may_08
James L, General Manager at Somerset West Lake, responded to this review

Dear katty_may_08, It is our pleasure to have you stay with us. We appreciate your feedback on our serviced residence which I will review with our team members. At the same time, I am glad that you like our breakfast service. We hope that you will stay with us again. Sincerely, James LIM General Manager

Bengaluru, India
Reviewed 1 September 2016

We were in Ha Noi for a short bunsiness visit and stayed in Somerset West Lake Hotel for 2 days. Hotel is located very close to the business center I visited and so was very convenient. Hotel is well-maintained and staff were very very courteous. The sour point was the breakfast, which did not have much to talk about. Apart...

Review collected in partnership with this hotel
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Helpful?
Thank BSMV
James L, General Manager at Somerset West Lake, responded to this review

Dear BSMV, Thank you for staying with us and taking the time to write this review. We are delighted to learn that the location of our serviced residence suits your travel plan. Thank you for your compliments of our team members which will certainly motivate us to further improve our service delivery. I am also appreciative of your feedback on...

Reviewed 21 August 2016 via mobile

Stayed tree nights at this hotel. Staff was really friendly and helpful. Room were a bit dated compared to the pictures, but completely comfortable. Only a short taxi ride from several sights. Lovely swimming pool, which wasn't used much by other guests. Staff speak English.

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Helpful?
Thank Carbarg
James L, General Manager at Somerset West Lake, responded to this review

Dear Carbarg, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Sincerely, James LIM General Manager

Suffolk
Reviewed 17 August 2016

This hotel is in a lovely location, right on the lake in Hanoi, and whilst it is outside of the old quarter of the city, it is only a short and very cheap taxi ride to get there, and so really isn't an issue. Also a short taxi ride from the HCM Mausoleum and the Stilt House. The rooms are...

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1Thank annesleySuffolk
James L, General Manager at Somerset West Lake, responded to this review

Dear annesleySuffolk, Thank you for choosing to stay with us during your recent visit. We are delighted to learn that you like the location and facilities of our serviced residence. I am also glad that you found my team members helpful and friendly. Offering the best service to our valued guests is always one of our main priorities. We also...

Hanoi
Reviewed 9 August 2016

The residence locates next to West Lake so those apartments (with number 07, 08) have great view to the lake from balcony, especially on high floor like 6F, 7F. The apartments are fully equipped with cooking utensils and well maintained.

Review collected in partnership with this hotel
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Helpful?
Thank thimaianhd
James L, General Manager at Somerset West Lake, responded to this review

Dear thimaianhd, Thank you for sharing your stay experience. It is our pleasure to be able to host you during your recent visit in Hanoi. We are glad that you had an enjoyable stay and you like our serviced residence. We hope you will stay with us again. Sincerely, James LIM General Manager

Muscat, Oman
Reviewed 25 July 2016

The staffs are hard working and helpful. Our kids are safe. The facilities are great and ontime. Transportation is ontime. Bed's services is amazing and understand, specially when we come with kids. We have been staying here for last 12 years and always would like to coming back.

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Thank Pkmax G
James L, General Manager at Somerset West Lake, responded to this review

Dear PKmax G, Thank you for your wonderful review of our property and your continued support. We are extremely happy to learn that you and your family had a comfortable and memorable stay with us. My colleagues have fond memories of your visit and they recall the light-hearted moments you shared that brightened their day. Receiving such positive feedback from...

Ho Chi Minh City, Vietnam
Reviewed 19 July 2016

The distinctive nature of apartment service makes my experience staying with Somerset one-of-a-lifetime. Maybe not applied to everyone, but it's great to have your laundry and cooking done by yourself. My trip in Ha Noi is great and the comfort in my apartment is even greater. I will be with Somerset whenever I got chance to travel.

Review collected in partnership with this hotel
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Thank legiang2016
James L, General Manager at Somerset West Lake, responded to this review

Dear legiang2016, Thank you for your 5-star rating. We are very happy to learn that you had an excellent stay and you like our serviced residence. Thank you for your compliments and your kind words will be shared with the team. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
With landscaped gardens and a quiet open-air environment, you can experience high standards of Hanoi’s serviced accommodation in these spacious apartments. The ideal corporate housing for the international executive and family on project assignment or relocation. The residences are convenient for business while also being close to international schools, shopping and entertainment. The landscaped gardens and spacious apartments with a scenic view of the West Lake provide the security and comfort of private accommodations with the extensive services and facilities desired while on international assignment in Hanoi.With a lush greenery and picturesque view of the West Lake from a private balcony, terrace or compound private garden, each of the spacious apartments is elegantly decorated and fully furnished. The 90 studio, one, two and three-bedroom residences are designed with a variety of layout options so that you can choose the apartment that suits your individual needs. The slate tile and/or wooden floors in the livingareas and carpeted bedrooms, and fully-equipped kitchens provide comfortable and luxurious accommodations for international executives and familiesITailored to meet the individual need of the international executive and family while on business travel or relocation, the services and facilities are extensive and innovative. With shuttle bus services to destinations in the city, quarterly social events and residents' programmes, you can experience and enjoy the culture of Vietnam while living and enjoying Hanoi’s serviced accommodation at its best.24-hour security & receptionDaily breakfastIn-house cafeFully-equipped gymnasiumBusiness centre servicesWireless Internet (WiFi) accessOutdoor swimming pool and children's poolTelephone with IDD & voicemail facilitiesChildren's playgroundChildren's indoor playroomLaundry & dry cleaning servicesBabysitting serviceGrocery delivery serviceDoctor on-callDaily housekeeping service (except Sundays)Room serviceQuarterly social events / residents' programmesFully-equipped kitchenTelevision with satellite & cable channelsWater filtration systemMulti-split air-conditioning & heatingShuttle bus services within the city on fixed scheduleCarpark ... more   less 

Additional Information about Somerset West Lake

Address: No 254D Thuy Khue Road, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: €61 - €89 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Somerset West Lake 4*
Number of rooms: 90
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Also Known As:
Somerset West Lake Hanoi
Somerset West Lake Hotel Hanoi
Hotel Style:
#47 Luxury Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Somerset West Lake staff and other travellers.
3 questions
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Questions? Get answers from Somerset West Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I found the view from unite 708 to be fabulous!”
  • Kitchen area in 1 bedroom deluxe.
  • Living/dining area in 1-bedroom deluxe.
  • separate bedroom in deluxe unit.
  • Bathroom in 1-bedroom deluxe.
  • View from front door. This is the hallway for the 1-bedroom deluxe
  • Looking over pool/play area and lake.
amitchella, 11 Feb 2017 | Read review
“All rooms are spotless and quiet, I prefer a room facing the lake, but it's really unimportant.”
SonOfClovis, 24 Jan 2017 | Read review
“Try Room 410. Good view of the lake.”
tammireddy, 25 Sep 2016 | Read review
“We stayed in the room with a huge balcony overlooking Westlake, unfortunately, the view is not that great, as it is a very big lake, all the good views are on the other side of the lake.”
LWhorlow, 6 Sep 2016 | Read review
“Ground floor rooms have a small patio with access to the pool area!”
cjsegninir, 5 Sep 2016 | Read review
5 of 5