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3/9/2017 4/9/2017
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    Somerset West Lake

    No 254D Thuy Khue Road, Hanoi 10000, Vietnam
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    Best prices for your stay
    3/9/2017 4/9/2017
    US$94
    US$77
    SAVE US$17
    US$78
    US$78
    Traveller (82)
    Room & Suite (39)
    Dining (6)
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    Overview
    • Excellent41%
    • Very good38%
    • Average16%
    • Poor3%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Fitness centre
    Kitchenette
    Concierge
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    4.0 Star Hotel
    All hotel details
    Offers from Somerset West Lake
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    Chains First Eden Hotel
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    Rooms
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (118)
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    There are newer reviews for Somerset West Lake
    See the most recent reviews

    11 - 15 of 98 reviews

    Reviewed 6 May 2017 via mobile

    It's a good hotel, nice rooms and good service. However, the lake view is not that good. And even though I booked a lake view room, I just got it after two days. Nonetheless, the service is very good, people is very friendly and helpfulMore

    Thank GERMAN ALBERTO P
    Response from James L, General Manager at Somerset West LakeResponded 14 May 2017

    Dear 161germ_nr, Thank you for writing this review and your compliments of our rooms and service. I am happy to hear that you like the service of our team and this would certainly motivate us to continually improve our service delivery. At the same time,...More

    Reviewed 6 May 2017

    Big enough to stay with family and facilities as cooking yourself. You may not use these because attractive food you can find anywhere. Breakfast I went out to get because offering by hotel are not so attractive and expensive than providing survice so you may...More

    Review collected in partnership with this hotel
    Thank Akitakomachi
    Response from James L, General Manager at Somerset West LakeResponded 14 May 2017

    Dear Akitakomachi, Thank you for sharing your stay experience. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Sincerely, James LIM...More

    Reviewed 2 May 2017 via mobile

    Upon arrival, after checking in, we had to carry our own luggage to the room, which we found a bit strange. The room was spacious and there's a nice sized kitchen and bathroom. A few things the hotel can improve on; -pillows we're way to...More

    1  Thank MsWongYM
    Response from James L, General Manager at Somerset West LakeResponded 14 May 2017

    Dear MsWongYM, Thank you for taking time to write this review. I am sorry to learn that our staff wasn't available to assist with you luggage upon your arrival. Please be assured that we take the feedback seriously and have worked with the departments to...More

    Reviewed 2 May 2017

    Good for family/couple. Good stay - somewhat reasonable price, good location, good service. The hotel facility should be renovated soon. They support our anniversary by decorating the room with flowers and candles - appreciate that. Will come back.More

    Review collected in partnership with this hotel
    Thank Hai P
    Response from James L, General Manager at Somerset West LakeResponded 14 May 2017

    Dear Hai P, Thank you for staying with Somerset West Lake. It is our pleasure to have you stay with us. I am happy to learn that you like our serviced residence and you like the anniversary decoration in your apartment. Your compliments will certainly...More

    Reviewed 24 April 2017

    For the money with the size of the rom, it is definitely good value. The location is near West Lake (as its name implies). And it would be a good location to have a walk in the city centre. Not much variety of the breakfast,...More

    Review collected in partnership with this hotel
    Thank FaRa-Sandhi
    Response from James L, General Manager at Somerset West LakeResponded 2 May 2017

    Dear FaRa-Sandhi, Thank you for choosing Somerset West Lake as your accommodation during your recent visit. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again...More

    Chains First Eden Hotel
    25 reviews
    #448 of 592 hotels in Hanoi
     
    InterContinental Hanoi Westlake
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    Speranza Hotel
    7 reviews
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    Super Hotel Candle
    89 reviews
    #226 of 592 hotels in Hanoi
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Shuttle Bus Service
    • Business Centre with Internet Access
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$70 - US$108 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #52 Luxury Hotel in Hanoi
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 90
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Agoda, Expedia, Hotels.com, Priceline, Ctrip TA, Booking.com, Cancelon, TripOnline SA, Travelocity, Cheap Tickets, Hotwire and HotelQuickly so you can book your Somerset West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Vietnam >
    • Hanoi
    • Also Known As
    • Somerset West Lake Hanoi ,
    • Somerset West Lake Hotel Hanoi
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    Traveller (82)
    Room & Suite (39)
    Dining (6)
    Pool & Beach (5)
    Hotel & Grounds (77)
    Bathroom (3)
    Family and Play Areas (1)
    Nearby
    InterContinental Hanoi Westlake
    2,282 reviews
    2.03 km away
     
    Super Hotel Candle
    89 reviews
    .97 km away
     
    Speranza Hotel
    7 reviews
    .81 km away
     
    Chains First Eden Hotel
    25 reviews
    .11 km away
     
    Nearby Restaurants
    Daikon Foods
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    Top Chef
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    Steak Upp
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    .26 km away
    Nearby Attractions
    Huu Tiep Lake and the Downed B-52
    179 reviews
    1.13 km away
    B52 Victory Museum
    203 reviews
    1.27 km away
    Vietnam Unique Tours - Day Tours
    632 reviews
    .78 km away
    Hanoi Urban Adventures
    730 reviews
    .46 km away
    Ask a question
    Questions & Answers
    Mimi F
    7 November 2016|
    Answer
    Response from Carbarg | Reviewed this property |
    We had a similar situation, booked a couple of days and then we got a really good deal to stay there 'till 11pm, since our flight was at 1am
    1
    Vote
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    Wayne K
    5 December 2015|
    Answer
    Response from Merlion42 | Reviewed this property |
    The hotel does provide transport to and fro the airport, but it is NOT free. It cost VND950,000++ per way (or VND1,450,000++ per 2 way) for a Mercedes Car that can accomodate maximum 3 persons and 2 small luggage. We hailed... More
    0
    Votes
    Room Tips
    "excellent"
    Read review
    "Excellent room service"
    Read review
    "I found the view from unite 708 to be fabulous!"
    Read review
    "All rooms are spotless and quiet, I prefer a room facing the lake, but it's really unimportant."
    Read review
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