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29/10/2017 30/10/2017
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    Somerset West Lake

    No 254D Thuy Khue Road, Hanoi 10000, Vietnam
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    29/10/2017Check In 30/10/2017Check Out
    1 room, 2 adults, 0 children
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    US$65US$69
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    Traveller (82)
    Room & Suite (39)
    Dining (6)
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    Overview
    • Excellent37%
    • Very good41%
    • Average17%
    • Poor3%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Fitness centre
    Kitchenette
    Concierge
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    29 Oct30 Oct
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (123)
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    1 - 5 of 102 reviews

    Reviewed 5 days ago

    Reasonable apparement. Getting old needs refurbishing. Check In - check out was smooth and front desk staff are good. Breakfast spread needs more options. Room Kitchenet needs some more vessels if you are cooking in room.More

    Review collected in partnership with this hotel
    Thank Shabbir H
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 3 days ago

    Dear Shabbir H, Thank you for writing this review. I am happy to hear that you like our service and apartment. At the same time, I am sorry to hear that we couldn't meet your expectation in breakfast and kitchen. Please accept our sincere apologies....More

    Reviewed 5 days ago

    it feels like an old building , but the interior is ok, quality of breakfast served is low. overall room quality and bathroom cleanliness is good. remember to lock all your windows before you go to bed!More

    Review collected in partnership with this hotel
    Thank Eva_Chong
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 3 days ago

    Dear Eva_Chong , Thank you for sharing your stay experience with us. We are sorry that our breakfast quality is not meeting your expectations. At the same time, we are glad that you like our interior, room cleaning quality. We hope you will stay with...More

    Reviewed 1 week ago

    We stay at Somerset in HCMC and Hanoi. We were in Hanoi for two weeks. The staff and accommodations were excellent. If you go out the back gate to visit the lake, turn left not right on your walk/jog. There is a lovely park-like setting...More

    Review collected in partnership with this hotel
    Thank Cristopher Jon M
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 4 days ago

    Dear Cristopher Jon M, Thank you for choosing to stay with Somerset West Lake Hanoi. It is great to have you stay with us. I am glad to learn that you like our accommodations and staff. We appreciate your recommendation and we look forward to...More

    Reviewed 5 weeks ago via mobile

    Stayed here for two nights. Have stayed in other Somerset properties in Asia and this one is definitely not upto the mark. While the suites are decently sized, the place had a worn out dim-lit feel about it. The breakfast spread is pathetic although the...More

    Thank Emptymusings
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 4 weeks ago

    Dear Emptymusings, Thank you for sharing your stay experience with us. We are sorry that our property is not meeting your expectations. We appreciate your feedback about the breakfast and will work for improvement. We hope you will stay with us again, giving us another...More

    Reviewed 7 August 2017 via mobile

    Here I found the best service. Thanks to Mr. Alex, the front office who go extramile in doing more for my request. I was sick and I need a medicine so he offer to buy one for me. He also show his genuine and service...More

    Thank TheKimHim
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 8 August 2017

    Dear TheKimHim, Thank you very much for your compliment. Your heartfelt words and special mention of Alex will be shared with his team for encouragement. At the same time, I am sorry to hear that we couldn't meet your expectation in kitchen cleaning quality. Please...More

    Speranza Hotel
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    Super Hotel Candle
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    Lotte Hotel Hanoi
    747 reviews
    #42 of 599 hotels in Hanoi
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Shuttle Bus Service
    • Business Centre with Internet Access
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$57 - US$92 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #52 Luxury Hotel in Hanoi
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 90
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Ctrip TA, Booking.com, Agoda, Travelocity, Orbitz, TripOnline SA, Cancelon, Hotwire and HotelQuickly so you can book your Somerset West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Vietnam >
    • Hanoi
    • Also Known As
    • Somerset West Lake Hanoi ,
    • Somerset West Lake Hotel Hanoi
    Add Photo Photos
    Traveller (82)
    Room & Suite (39)
    Dining (6)
    Pool & Beach (5)
    Hotel & Grounds (77)
    Bathroom (3)
    Family and Play Areas (1)
    Nearby
    InterContinental Hanoi Westlake
    2,335 reviews
    2.04 km away
     
    Super Hotel Candle
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    .97 km away
     
    Speranza Hotel
    7 reviews
    .04 km away
     
    Lotte Hotel Hanoi
    747 reviews
    1.46 km away
     
    Nearby Restaurants
    Daikon Foods
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    Cutisun Restaurant
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    .62 km away
    Top Chef
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    Steak Upp
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    .26 km away
    Nearby Attractions
    Huu Tiep Lake and the Downed B-52
    180 reviews
    1.13 km away
    B52 Victory Museum
    204 reviews
    1.27 km away
    Vietnam Unique Tours - Day Tours
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    Ask a question
    Questions & Answers
    Mimi F
    7 November 2016|
    Answer
    Response from Carbarg | Reviewed this property |
    We had a similar situation, booked a couple of days and then we got a really good deal to stay there 'till 11pm, since our flight was at 1am
    1
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    Google Translation
    Wayne K
    5 December 2015|
    Answer
    Response from Merlion42 | Reviewed this property |
    The hotel does provide transport to and fro the airport, but it is NOT free. It cost VND950,000++ per way (or VND1,450,000++ per 2 way) for a Mercedes Car that can accomodate maximum 3 persons and 2 small luggage. We hailed... More
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    Room Tips
    "Unlike what is customary in the USA, room service staff worked the room while you're present. Tub ridge..."
    Read review
    "excellent"
    Read review
    "Excellent room service"
    Read review
    "I found the view from unite 708 to be fabulous!"
    Read review
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