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Heart Hotel

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#101 of 576 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Heart Hotel
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249 Reviews from our TripAdvisor Community

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Showing 202: English reviews
Liverpool, United Kingdom
Reviewed 2 days ago NEWvia mobile

I enjoyed my stay at the Heart Hotel having stayed there either side of a trip to Halong Bay. Staff were friendly, helped me to call taxis etc, always got a smile with service. Breakfast menu wasn't too extensive but enough to start the day with. Rooms were clean, had excellent facilities and I never came back to an unmade...

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Thank Lee P
London, United Kingdom
Reviewed 6 days ago NEWvia mobile

My husband and I stayed here for 2 nights when we arrived in Hanoi earlier this month. Positives are: it is a stones throw from Hoan Kiem lake and on the edge of Old Quarter, I can highly recommend Hollywood opposite - the sign is misleading - this is the best hot pot in Vietnam! Breakfast is good. Downsides -...

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Thank Gwebbecca
Reviewed 2 weeks ago

Best in class service - the hotel staff are very helpful and honest. A stone's throw away from the Hoan Kiem lake, the hotel is conveniently located in the Old Quarter with restaurants, mini-mart, money changer, bike rental, etc. available within the neighborhood. The rooms are spacious, clean and comfortable. We booked day trips to Halong Bay and Hoa Lu/...

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Thank geetasan
New York City, New York
Reviewed 3 weeks ago

If you want to be in the heart of the old quarter this hotel is in the perfect spot. The actual hotel however looks tired and outdated. We had a room with two beds and one of them had a horribly hard mattress. The bathroom is also old and needs updating. The staff was very friendly however and helpful. Breakfast...

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1Thank Sorvi
La Paz, Bolivia
Reviewed 3 weeks ago

Good location (near lake and near old town), very friendly and helpful staff. Rooms are decent and clean, nothing too special however. We were on second floor so had no view which wasn't ideal. Decent breakfast.

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Thank Tom C
Reviewed 14 January 2017 via mobile

We enjoyed our stay at Heart Hotel. The service was very friendly and the location was a great base for exploring the old quarter. We booked a Lake View room which was spacious as well giving us a balcony with panoramic views of the lake.

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Thank Rosie K
Reviewed 13 January 2017 via mobile

My husband and I were well looked after, by the very helpful and friendly staff, on our 5 different stays at Heart Hotel. Michael had all our tours booked for us, before we arrived in Hanoi. He made sure everything was to our liking and even rang the hotel in Sapa, to see if we were okay and happy with...

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Thank Jenny W
Reviewed 9 January 2017 via mobile

Stayed here after being transferred from their sister hostel Heart Hostel. Felt like a downgrade despite friendly staff and clean rooms. Bathroom is outdated but fine. HUGE rooms which was a nice change from smaller private rooms that we are used to. Only reason we would not stay again is that we felt was a bit overpriced. Also booked in...

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2Thank Georgia T
Reviewed 6 January 2017 via mobile

Firstly the staff were very welcoming and although I arrived a lot earlier than the check in time, they prepped my room straight away so I could go in. They all speak good English and arranged for me to have an earlier breakfast as I had to leave early . The room was nice and clean with a really comfy...

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Thank Joshos4342
London, England, United Kingdom
Reviewed 6 January 2017 via mobile

We stayed several nights at the Heart Hotel and his sister Heart Hostel in Hanoi. From the booking through to our departure, I can only praise the staff, especially Michael the day manager, for their incredible level of service. From arranging airport transport, excursion to Halong Bay, transferring our luggage to their sister hotel and offering us breakfast and a...

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Thank Sabine B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Located in the heart of the famous ancient quarter of Hanoi, Heart hotel is one of the most elegant and luxurious hotels in Hanoi. Stay here visitors could enjoy not only beautiful and romantic view, exciting and traditional life style but also the perfect services and facilities provided. ... more   less 

Additional Information about Heart Hotel

Address: 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: €21 - €33 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heart Hotel 2*
Number of rooms: 28
Reservation Options:
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Hotel Style:
#26 Best Value Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Heart Hotel staff and other travellers.
4 questions
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Questions? Get answers from Heart Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with a view (if they have any)”
 of 5 bubbles tomcR7316FC, 23 Jan 2017 | Read review
“Book the 6th floor room looking out at the lake, beautiful!”
 of 5 bubbles Redpty, 27 Dec 2016 | Read review
“Third Floor or higher”
 of 5 bubbles johnlQ3215IH, 14 Nov 2016 | Read review
“Our room was in the 5th floor with view to the lake. Beautiful!”
 of 5 bubbles 137anettew, 5 Nov 2016 | Read review
“602 is best. if can't choose in odd number.”
 of 5 bubbles oakarom, 31 Oct 2016 | Read review
5 of 5