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Somerset Grand Hanoi

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Somerset Grand Hanoi
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527 Reviews from our TripAdvisor Community

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Showing 434: English reviews
Bedford, Massachusetts
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 days ago NEW

When I arrived at this hotel coming from the airport, it took a while for me and the taxi driver to locate this hotel as the exterior lights were all turned off. I arrived pretty late at night around 11pm or so. I also noticed that they do turn on their Somerset Grand Hanoi exterior lights during certain hours, but... More 

Helpful?
Thank Salmon-Nigiri-Man
Taunggyi, Myanmar
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 days ago NEW

Spectacular view of the French Quarter from your room (with glimpses of St Joseph's and the Opera House), walking distance from the Hoan Kiem lake and the Old Quarter, great buffet worth more than its price, convenience store and several restaurants on the first floor, and for a fee you get pickup from the airport (with a vehicle equipped with... More 

Review collected in partnership with this hotel

Helpful?
Thank Karlo Antonio G
1 review
Reviewed 6 days ago NEW

Everything`s perfact. especially location is near Ho An Kiem lake. We can enjoy night life and street food, massage, etc..... 3adults stayed 3bedrooms that is enough for us and someguessts, also reasonable price

Review collected in partnership with this hotel

Helpful?
Thank Seock Kang C
Paris, France
1 review
Reviewed 6 days ago NEW

High quality of Apartment. House cleaning perfect. Great Location. It was a very pleasure to sojourn in this hotel. All were perfect expect the breakfast which is very simple and expansive regarding the quality.

Review collected in partnership with this hotel

Helpful?
Thank 387stephaneg
Somerset, Kentucky
Level Contributor
357 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 1 week ago via mobile

Hanoi is smaller than Saigon, so less people means fewer horns honking - what's the difference in a few million mopeds? This hotel / condo is 26 stories tall, has nicely furnished rooms (apartments), friendly staff and a shopping mall attached. The views are awe inspiring, you can see the city in all directions.

Helpful?
Thank Motorcyclebuds
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Motorcyclebuds Thank you for choosing to stay at Somerset Grand Hanoi and we appreciate your feedback. You have correctly pointed out that Hanoi has different charm than Ho Chi Minh City and many travelers have to appreciate the beauty of Hanoi City. We are pleased to learn that our apartments, service and facilities are meeting your expectations. We look... More 

Dubai, United Arab Emirates
Level Contributor
81 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 2 weeks ago

Let me first tell you that I don't prefer to stay in serviced apartments. I generally prefer the full service and amenities of staying in a 4/5 star hotel. I find the apartments generally feel that they have been quite "lived in" and the furniture is quite used and dated. I stayed in the 2 bedroom apartment. There were 4... More 

Helpful?
Thank SinbadSam
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear SinbadSam Thank you for choosing to stay at Somerset Grand Hanoi and we appreciate you for taking the time to share your feedback with us. I acknowledge your feedback regarding the property a bit tired while we are constantly making efforts to maintain and upkeep our standards. I am happy to share that we are planning for our next... More 

Level Contributor
153 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 weeks ago via mobile

This hotel offers large rooms hotel style plus up to 3 bedroom apartments with full self catering. Rooms are spacious with quality bedding and facilities. The room rates are good value. The breakfast selection is ok but lacks a little imagination. Nice pool area.

Helpful?
Thank michaelfausttravogal
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear michaelfausttravogal First of all, thank you for choosing to stay at Somerset Grand Hanoi. I am very happy to read that you enjoyed most aspect of your stay with us. Thank you for pointing out that our apartments are spacious and equipped with quality bedding and facilities. And, I am glad to read that you like our pool. Thank... More 

Tokyo Prefecture, Japan
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

I satistied everything such as room condition, staff's hospitality, breakfast, good location. I would appreciate if there is washlets toilet for each room. I would like to stay in this hotel again. This hotel made me so happy.

Review collected in partnership with this hotel

Helpful?
1 Thank srilanchan
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear srilanchan It is so wonderful to read you had an enjoyable stay at Somerset Grand Hanoi. Thank you for noting that Somerset Grand Hanoi is an excellent accommodation. We are also very thankful for your positive reviews on our apartment, service, breakfast and strategic location. Your compliments motivate us to do better to ensure our guests have a warm... More 

Nanjing, China
1 review
Reviewed 2 weeks ago

the environment was not as good as I expected, need to be improved, there are insects in the room and it smells terrible in the corridor, I have thought this as a hotel, but it is an apartment, room is big but not clear enough.

Review collected in partnership with this hotel

Helpful?
Thank 43zhixiny
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear 43zhixiny Thank you so much for your recent visit to Somerset Grand Hanoi and. I am sorry if we had failed to meet your expectations. We take our guest's feedback very seriously and we will certainly look into your feedbacks for further improvements. I would like to share that we are planning for a minor renovation next year. I... More 

Wexford, Ireland
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 weeks ago via mobile

Currently staying at this hotel, very good service. Jaspas restaurant large western menu. All staff are excellent. My housemaid found 20$ in the washing machine and handed it to me what honesty. I was ill and everyone was so helpful. Son in bar is excellent and the restaurant /bar manageress Thuoy ?? I think is top class. No hesitation recommending... More 

Helpful?
1 Thank irish61
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear irish61 What a wonderful review you have shared about your recent stay experience at Somerset Grand Hanoi. Thank you so much for recognizing the service of our associates and I am glad they have brought life to our brand. Indeed, I am very fortunate to have a team of associates that embrace one of our most important core values... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Somerset Grand Hanoi

Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: €102 - €131 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Somerset Grand Hanoi 4.5*
Number of rooms: 185
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Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi
Hotel Style:
#17 Luxury Hotel in Hanoi
#28 Family Hotel in Hanoi
#35 Business Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Somerset Grand Hanoi staff and other travellers.
13 questions
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Questions? Get answers from Somerset Grand Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the complementary lotus tea, it's a must try in Hanoi”
 of 5 bubbles karloantoniog, 1 Dec 2016 | Read review
“1204 with a tennis court and a pool view”
 of 5 bubbles emelander1, 12 Nov 2016 | Read review
“ask for a high floor, the view is excellent!”
 of 5 bubbles tomat449, 9 Nov 2016 | Read review
“For the price of this apartment it was very good value , only thing is had extra price for breakfast.”
 of 5 bubbles j0hnb52, 7 Nov 2016 | Read review
“higher floors (above 21)”
 of 5 bubbles rosn956, 4 Nov 2016 | Read review
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