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Somerset Grand Hanoi

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Somerset Grand Hanoi
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595 Reviews from our TripAdvisor Community

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Showing 485: English reviews
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Reviewed yesterday NEWvia mobile

We stayed in the Somerset Grand for a few nights in March, the location is very good (right next to the old prison). Taxis are available right outside so it makes for a good base to explore. We thought that the price was a little high for the standard of the rooms and we wouldn't pay those prices again to...

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Thank TravellingRedFraggle
Singapore, Singapore
Reviewed 3 days ago NEW

Excellent service, excellent location, excellent facilities. I especially want to commend Peter Chang, who volunteered to ride our rental motorcycle to a petrol station to fill it up despite it not being within his role. He graciously did so and went onto the second station after finding out that the first station was closed. 10/10 will stay here again

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Thank wzhikai
Reviewed 2 weeks ago via mobile

We are very satisfied with our stay at Somerset Grand Hanoi, centrally located great service from all the staff. From check in to check out, great customer service. Our reunion was made more memorable because of the good service we received. Kudos to Jasmine, Chris, Irene and everyone in the front desk.

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Thank Bennett D
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Bennett D It is fabulous to read that you had such an enjoyable experience at Somerset Grand Hanoi! I am so happy to hear that how you enjoy our strategic location and our service. Among all, thank you for noting the thoughtfulness of our associates and celebrating your reunion with us. I have shared your thoughtful compliments about Jasmine,...

Basiglio, Italy
Reviewed 2 weeks ago

Efficient and clean room, with e good level of fornitures. The residence is located in a strategic position at twenty minutes walk from the center of the city. There are tennis courses and swimming pools plus an healt center.

Review collected in partnership with this hotel
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Thank Luca M
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Luca M Thank you so much for your recent visit to Somerset Grand Hanoi and. It is always our aim to make each and every guest has a delightful experience with us being for business, leisure or extended long stay. Thank you your positive reviews on our apartment, high standard of cleanliness, amenities, facilities and our strategic location. Once...

Singapore, Singapore
Reviewed 4 weeks ago

Overall it's ok. In terms of location it is very good. Food is Ok. People are ok the service levels are decent. Probably for some one for example a family can rent this place for short stays as it's cost effective. Gymnasium is very good and it is open round the clock unlike in most of the places where it...

Review collected in partnership with this hotel
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1Thank Manu N
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Manu N Thank you for sharing your positive impressions of your recent stay at Somerset Grand Hanoi. I am so happy to hear that our service, spacious apartment, facilities and strategic location are meeting your expectations. It is also great to learn that you appreciate we offer 24 hours access to the gym as this is what we often...

Hong Kong, China
Reviewed 4 weeks ago

We spent 5 nights in Somerset Grand Hanoi. We stayed in their 2 bed rooms apartment with 2 baths and a fully equipped kitchen. The rate for the apartment was reasonable and our stay very comfortable. The hotel was within walking distance from many attractions and good restaurants. The staff was very thoughtful. I was pleasantly surprised to find a...

Review collected in partnership with this hotel
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Thank dywkwok
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear dywkwok It is fabulous to read that you had such an enjoyable experience at Somerset Grand Hanoi! I am so happy to hear that how you enjoy our strategic location, spaciousness of the apartment and our facilities. Among all, thank you for noting the thoughtfulness of our associates and celebrating your special occasion with us. We always strive to...

Singapore, Singapore
Reviewed 22 February 2017 via mobile

The service provided, especially from Freddie Triang (Assistant Manager Front Desk). I fell sick on the first night of my stay. Upon returning from my Trang An day trip on the following day, I requested for an in-house doctor to seek consultation and medication for my illness. Due to unforseen circumstances, it did not happen and I had to make...

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1Thank ethan_lin
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear ethan_lin It is fabulous to read that you had such an enjoyable experience at Somerset Grand Hanoi despite you fell ill during your visit to Hanoi. I am glad to hear that my colleague, Mr. Freddie Giang has taken good care of you. Thank you for recognizing the service of Freddie and he is truly an Ambassador of Somerset....

Reviewed 14 February 2017

We booked a two-bedroom apartment for a night in December 2016. This hotel is definitely value for money. The apartment is spacious, clean and well-appointed (but not ultra-modern), especially for the price. The location is quite central and most places of attraction are nearby. The restaurant has a wide menu. I would definitely choose the place again.

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Thank Kaushiki S
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Kaushiki S It was indeed a great pleasure to have welcomed you to Somerset Grand Hanoi. I am glad to hear that you enjoyed most aspects of your stay with us. Thank you for your positive reviews on our spacious apartment, strategic location, facilities and standard of cleanliness. Among all, I am very pleased that you have taken the...

Reviewed 13 February 2017

We are staying here for three weeks. We have a three bedroom suite with two bathrooms. The suite is clean and is serviced every day. The living room and dining room are spacious enough to accommodate our two young grandchildren. There is a bathroom with a walk in shower. The supermarket in the mall on the first floor is well...

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Thank Kittypetersen
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Kittypetersen It is fabulous to read that you had such an enjoyable experience at Somerset Grand Hanoi. I am so happy to hear that our service, spacious apartment, facilities and amenities have made a positive impression of your stay. Thank you also for noting the convenience of the fully equipped kitchen and I am glad you made you of...

HK
Reviewed 12 February 2017

Small super market is located at ground floor, also some resturants. Breakfast is good although not much choice, reasonable price. Kitchen lighting need adjust to bright more. Inside room door is loose and made sound all the night.

Review collected in partnership with this hotel
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Thank eexposer
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear eexposer, Thank you so much for your recent visit to Somerset Grand Hanoi. I am happy to read that you like the supermarket on site, restaurants and facilities. At the same time, I have noted your observations and suggestions for improvements. Once again, thank you for your review and we hope to be given another opportunity to serve you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Somerset Grand Hanoi

Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: €101 - €141 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Somerset Grand Hanoi 4.5*
Number of rooms: 185
Reservation Options:
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Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi
Hotel Style:
#16 Luxury Hotel in Hanoi
#28 Family Hotel in Hanoi
#35 Business Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Somerset Grand Hanoi staff and other travellers.
13 questions
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Questions? Get answers from Somerset Grand Hanoi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We chose a higher floor as we knew traffic noise could be a problem.”
 of 5 bubbles Kittypetersen, 13 Feb 2017 | Read review
“Room door is too losse, it is made a sound when closure. ”
 of 5 bubbles eexposer, 11 Feb 2017 | Read review
“Ask for umbrellas while going out on foot during the rainy season.”
 of 5 bubbles Manchillu, 26 Jan 2017 | Read review
“hmm Maybe not on the street side// or room was 2006 so avoid 06/08 that area.”
 of 5 bubbles rkanj2016, 24 Jan 2017 | Read review
“Perhaps being on a higher floor would be quieter.”
 of 5 bubbles ExJen, 14 Jan 2017 | Read review
5 of 5