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Somerset Grand Hanoi

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Somerset Grand Hanoi
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563 Reviews from our TripAdvisor Community

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Showing 465: English reviews
Hong Kong, China
Reviewed 3 days ago NEW

My hotel had overbooked so I had to quickly book another hotel few hours before flying in, so I ended up choosing the closest for a similar budget. I had no idea it was going to be a 2 bedrooms apartment (says Deluxe room on Kaligo). It is certainly great for families but do not make sense for a solo...

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Thank Supertramp F
Singapore, Singapore
Reviewed 3 days ago NEW

Stayed twice in two different 3-bedroom apartments. Both times encountered choked drainage in the bath and sink. The second time the maintenance person need big equipment to clear the choke. The hotel is old, as such things start to get dated.

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Thank BoonSGP
Melbourne, Australia
Reviewed 3 days ago NEW

Great location. Overall condition and feeling of the building is "tired". I can see from some other reviews, that there is a reply from the hotel mentioning of a refit soon. That's fine, but my review is based on my time of stay. Rooms are clean and spacious, but worn and dated. Breakfast was good and overall staff, good and...

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Thank Christian Q
A TripAdvisor Member
Auckland Region, New Zealand
Level Contributor
4 reviews
Reviewed 4 days ago NEWvia mobile

We stayed here for one night after visiting Halong bay. We arrived at 5pm and left at 6am as had early flight. Rooms were spacious and clean. Location was great not far from the lake. Loved the fact it had a washing machine (this was a first after spending 3 weeks here) would defiantly return and stay longer.

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Thank A TripAdvisor Member
Canberra
Reviewed 1 week ago

We were happy to find ourselves in the heart of things in this hotel, an easy fairly uncrowded walk to the Hoan Kiem lake, the Old Quarter and shopping areas, a few restaurants nearby, and some footpaths and traffic lights for crossing the road which was a nice change. We had the 3 bedroom unit which was a bit dated...

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Thank ExJen
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear ExJen Warmest season's greetings from Somerset Grand Hanoi! It is wonderful to learn of your recent stay experience at Somerset Grand Hanoi. I am happy to hear that you enjoy our strategic location, facilities especially our 25meters length pool, tennis court and supermarket on site. At the same time, I am pleased to share that we are currently upgrading...

Brisbane, Australia
Reviewed 1 week ago

We loved Somerset Grand Hanoi apartments - great location near the Old Quarter, very spacious apartment with separate bedrooms, excellent bathrooms and kitchen and all facilities a family could need. Having the restaurant and supermarket on site also was convenient when the kids were too exhausted to head out for dinner at the end of a big day. The staff...

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Thank lemongrassZ
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Zara Elizabeth G It is fabulous to read that you had such an enjoyable experience at Somerset Grand Hanoi! I am so happy to hear you how you enjoy our strategic location, spaciousness of the apartment and our facilities. Among all, thank you for telling us you love Somerset as we always strive to make each and guest feeling...

Lausanne, Switzerland
Reviewed 1 week ago

We chose this hotel because we are regular customer at Somerset Suanplu Park in Bangkok and we wanted to stay at another Somerset properties in another country. Since this trip was a part of our anniversary, the hotel upgraded our room to 2-bedroom corner suite with very nice decoration also with an anniversary cake which was very kind. We were...

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Thank Suradech S
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Suradech S Warmest season's greetings! It is so wonderful to read you had an excellent stay at Somerset Grand Hanoi. We truly appreciate your positive reviews on our apartment, breakfast, facilities and strategic location. Thank you for recognizing the service of our associates and particularly I am most happy to note your personal recommendation. Your compliments motivate us to...

Bac Ninh, Vietnam
Reviewed 1 week ago

Early check in requested unable to achieve without feedback and room booked with additional bedding was late setup. No additional mineral water/coffee/tea for the additional add-ons. everything else was good

Review collected in partnership with this hotel
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Thank brianchan2017
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Brianchan2017 Thank you so much for your recent visit to Somerset Grand Hanoi and. I am sorry if we had failed to meet your expectations in certainly aspect of your stay. We take our guest's feedback very seriously and we will certainly look into your feedbacks for further improvements. I would like to apologize we were not able to...

London, United Kingdom
Reviewed 1 week ago

Charming staff, little supermarket in attached shopping center and if you need space, a kitchenette and washing machine/dryer it's probably as good as it gets. But no sense of luxury and definitely a bit dingy round the edges, particularly the bathrooms which could definitely do with modernising and are not air conditioned, just grubby insect grills through which comes a...

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Thank Frequenthoteluser101
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Frequenthoteluser101 Thank you so much for your recent visit to Somerset Grand Hanoi and. I am sorry if we had failed to meet your expectations in certain aspects of your stay. As a serviced residence, we take pride in making our guests feeling at home and providing the service and convenience of our hotel. We take our guest's feedback...

Melbourne, Australia
Reviewed 2 weeks ago via mobile

Travelling with a family, we often prefer to drop a star in hotel ratings and use the same money to get a suite which gives us all a lot more room and a family area. The facilities have been somewhat upgraded and are near and clean. Air conditioning worked very well with splits in each room. Coffee downstairs in the...

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Thank JustDecentFood
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear JustDecentFood Thank you so much for your recent visit to Somerset Grand Hanoi and. I am happy to hear about your positive review on our facilities, apartment, and location. Above all, thank you for saying you will choose to stay with us again. We all look forward to your return, whether for business or pleasure and hope that I...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Somerset Grand Hanoi

Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: €89 - €126 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Somerset Grand Hanoi 4.5*
Number of rooms: 185
Reservation Options:
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Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi
Hotel Style:
#17 Luxury Hotel in Hanoi
#28 Family Hotel in Hanoi
#35 Business Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Somerset Grand Hanoi staff and other travellers.
13 questions
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Questions? Get answers from Somerset Grand Hanoi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Perhaps being on a higher floor would be quieter.”
 of 5 bubbles ExJen, 14 Jan 2017 | Read review
“The streets of Hanoi are very noisy, so requesting a high room means less road traffic noise at night.”
 of 5 bubbles lemongrassZ, 13 Jan 2017 | Read review
“Traffic noise is horrendous so suggest a high room - at least floor 16”
 of 5 bubbles Frequenthoteluser101, 9 Jan 2017 | Read review
“Clean and tidy”
 of 5 bubbles se0ngb0ng, 3 Jan 2017 | Read review
“Higher floors better”
 of 5 bubbles DavidAsh, 2 Jan 2017 | Read review
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