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The Hanoi Club Hotel & Lake Palais Residences

Agoda.comUS$68*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$72*
US$68*
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US$71*
US$72*
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The Hanoi Club Hotel & Lake Palais Residences
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256 Reviews from our TripAdvisor Community

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Showing 211: English reviews
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Olten, Switzerland
Reviewed 1 week ago via mobile

Great hotel. In my opinion a good gym for beeing in a hotel. Bar is not really good and staff should be able to talk better english (to not understand what "nuts" means, is a bit strange...). Restaurant-food I didn't really like, but breakfast is good. We had the signature-room and it's great!

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Helpful?
Thank parusso76
Reviewed 2 weeks ago via mobile

We booked this room after 1 years to travelling, it was a little bit expensive but when we arrived.. we were disappointed. The view on the city weren't beautiful. We wanted to play squash because normally it's free. But not really, you have to rent your rackets and it's not cheap. Employees speak vietnamse and laugh just in front of...

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Thank Fanny P
Basel, Switzerland
Reviewed 3 weeks ago

The hotel is clean and only a short walk from the old town. Its the best area to stay if you want to visit the city and you don't want to spend 300usd a night on the intercontinental next door. The front desk staff is amazing. They went above and beyond any kind of expectation when resolving some lost property...

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Thank Tradeways
Melbourne, Australia
Reviewed 4 weeks ago

Dialed the phone number to ask their price in order to compare the price between hotels (because I found that in Vietnam if you contact them directly, they usually offer cheaper price than the price online). The woman answered with a boring voice. I asked the price of Signature Double Room (hoping to have a romantic night). She offered much...

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Helpful?
Thank Enita W
HNCManager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Enita, Thank you so much for your feedback. We are so appologized for the bad behaviour regarding to your review. I am really appreciated if I can know more details about your call so as to improve our service team. I would love to receive your email to my email address: fom@thehanoiclub.com (Monica-Duty manager). Once again, thank you for...

Reviewed 19 March 2017

Nice view and all step had welcome friendly and much more convenience during the stay hotel. We revommendation stay this hotel if visit Ha Noi city. Will experience kindness and nice window view when you stay.

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Thank George W
Ho Chi Minh City, Vietnam
Reviewed 10 March 2017 via mobile

A hotel is located right Westlake with lots of activities however equipments are old. Food service was quick. That's great. We ordered some Asian foods on the first day that were delicious however we ordered it again next day, it were different. We informed the waitress after that but she just smiled, apologised and smiled again. The main problem was...

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Thank PrakashnHuong
Reviewed 28 February 2017 via mobile

I stayed here for 2 nights. Before I begin my not so pleasant review I'd like to mention how impressed I was with the new bellman they have their Kent! Absolute legend and helpful guy that made my stay here somewhat better than it was. Thank you Kent! This hotel is outdated, smells like cigarettes and a dingy old strip...

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Helpful?
Thank brianaus9
HNCManager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Mr. Brian, Thank you so much for taking time to write this review. We would like to say that we always try our best to help all our guests and we feel very sad when you say thanks so much to Ken but you do not appreciate who ask him to leave his working position to help you ?...

Reviewed 27 February 2017 via mobile

I stayed here for 2 reasons, the gym and free wifi. The wifi was a joke. It rarely connected and when it did nothing was happening. We often had to sit in the lobby which was often no better. The sports centre weights and machine were so outdated. The cardio equipment was new. Prices in the restaurant and mini bar...

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Helpful?
Thank Jasmine O
HNCManager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Ms. Jasmine, Thank you so much for taking time to review us. We are so sorry about the slow internet due to the problem from our oversea supplier during that time. it made your stay become uncomfortable and we are also very inconvenient because of this unexpected mater. We hope that we will welcome you again in nearest future....

Hanoi, Vietnam
Reviewed 18 February 2017

Very pleasant hotel near the West lake. we've organized our company's anniversary here. Nice ball-room, good banquet service. Love their pool and the view to the Lake. However the a la carte menu is not great as expected. most of guests seem Chinenese

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Thank duongenv
Singapore, Singapore
Reviewed 6 February 2017

Travelling on the approach road which looks like a lower end part of the town, I was very pleasantly surprised when we turned off the road and there, right in front of us, was this very nice building. Not the glitzy 5 star hotel building, but nonetheless a big structure. The bell hop was very helpful on our arrival. It...

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1Thank khkhoo

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07/05/2017 08/05/2017
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Near The Hanoi Club Hotel & Lake Palais Residences

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Situated on the banks of Hanoi's largest lake, the West Lake, The Hanoi Club Hotel & Lake Palais Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include fitness center, Bonus Club Jackpot and Gaming Center, Panda Kid's Club and Arena Golf Driving Range, making it a perfect rendezvous spot for either business or casual get-together. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and kid-friendly, The Hanoi Club Hotel & Lake Palais Residences makes a perfect solution. ... more   less 

Additional Information about The Hanoi Club Hotel & Lake Palais Residences

Address: 76 Yen Phu Street | Tay ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: €62 - €87 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hanoi Club Hotel & Lake Palais Residences 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Hanoi Club Hotel Hanoi
Hotel Style:
#1 Casino Hotel in Hanoi
#38 Business Hotel in Hanoi
#40 Romantic Hotel in Hanoi
#46 Luxury Hotel in Hanoi
#52 Family Hotel in Hanoi
#63 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from The Hanoi Club Hotel & Lake Palais Residences staff and other travellers.
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Questions? Get answers from The Hanoi Club Hotel & Lake Palais Residences staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Option to take rooms with lake view”
SaurabhG674, 26 Dec 2016 | Read review
“None. Even the suites are dirty with stained carpeting.”
dwalker43, 8 Nov 2016 | Read review
“professional staff, good food & freshhhh”
815hienn, 15 Oct 2016 | Read review
“High floor is better”
Ann_Tran94, 13 Oct 2016 | Read review
“Westlake View”
daysoff01, 25 Sep 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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