We had a staycation at the Lotte hotel which is the second time we have chosen the Lotte for this above all other hotels in Hanoi. We really like the variety of activities you can enjoy under one roof. The service was amazing from the minute we walked into the front door of the building. We enjoyed the club room service and a wonderful afternoon tea, well balanced with sweet and savory. We tried out the gym and swimming pool. Then went to the club lounge which included evening drinks and food. The portions were very generous and it meant we didn’t need to find dinner in the evening. I definitely recommend the Lotte Hotel Hanoi for a stay in Hanoi.
I booked a surprise stay for my husbands 30th birthday, I booked us a club junior king room and it was just incredible from start to finish. The check in was super fast and easy, they were also very happy for us to check in at 10.30am which was so nice of them. Our room was absolutely gorgeous, views for days and we were lucky to have a non polluted day too. Everything about the room is just perfect, the details are so great. The staff came in while we went for dinner and added extra waters and replaced all the toiletries which was great. They left us a birthday cake and card for my husband too. The hotel overall is just a first class experience. Both the pools were gorgeous and clean. The spa facilities on the 7th floor were absolutely amazing and again everything was just spotless. The kindest staff who all knew our names throughout the stay was a super nice touch, especially from Mr Dennis Bui who was just great throughout the whole trip. All the things included in the club room such as the afternoon tea and the drinks and food in the evening were all of such a high standard. We will definitely come back for another staycation here as we left feeling full of delicious food and super relaxed. Thanks Lotte! …
We booked the Memorable package for our anniversary and it was the best decision! The room was upgraded and set up according to our request, with balloons, flowers, wine, cake and even a gift from Hermes. The Rooms Division manager, Dennis Bui has greatly shown us hospitality from check in until check out. Greeted us the moment we got out of our car and had been waiting for our arrival. Upgraded our room and decorated everything according to our requests. The staff in the club lounge have improved from our last check in and has been incredibly welcoming this time. The food was great especially the black noodles jajangmyeon - I would come back just to taste this dish again. Fantastic experience.
My family stay again in Lotte to celebrate my children’s birthday. Our feeling was so exciting! Food really delicious, fantastic view, indoor swimming pool from 35th floor may be unique in Hanoi. Lotte’s staffs lead by Mr. Dennis Bui really friendly, helpful, very professional. The way his team serve customer make me want to stay again and again. I have plan to organize some event at Lotte in the future, and may be invite my relative, friend… to have experience in Lotte! I can sure they will enjoy so much!
From the arrival concierge at the ground floor to the reception on lever 38 to the grill and breakfast place at level 63, service is where the Lotte Hotel Hanoi is best in class. The staff is always going the extra mile to make their guests feel welcome. The rooms are spacious, quite, modern and as expected of a 5☆ hotel.