Stayed 3 nights and had an excellent experience. The hotel was immaculate, the views stunning, breakfast divine and service was impeccable. Great views and the location was ideal - near enough to get a quick taxi to the old city but far enough to escape the hustle & bustle. Had a wonderful last night in the Club Lounge with excellent food (south korean inspired) and Vietnamese lagers. The evening and trip was capped off by the extremely high level of care and attention provided by Oanh. Oanh was helpful, we had several interesting conversations and she helped us navigate some of the local delicious cuisines - thank you so much for making our last night even more special!
Having a special experience in Club lounge, thanks to Ms Trang butler, I like her enthusiasm, friendliness, taking care me and my friends all the time with warm voice, beautiful eyes and smile. Also like view, cookies and tea here, highly recommend for all
There's more to a room than just spectacular views. We stayed in a suite on the 68th floor, and it was really just a large room with space for an extra bed. There was no sofa or separate seating area. The two armchairs in the room were a total force fit from a decor perspective, and despite the floor space, they layout was such that they were placed too close to the bed for comfort. The bathroom was good, but again just about average compared to what you'd find at a suite at another 5 star hotel. The breakfast buffet was good but service was either great or super slow.
We thoroughly enjoyed our stay at the Lotte Hanoi. We were warmly welcomed by the bellman who escorted us to the check in area at 38th Floor. Check in was swift. Our room 5706 was spacious and clean with floor to ceiling glass windows boasts breathtaking panoramic view of the city. Beds were extremely comfortable. Lotte mall was just right below the hotel which is very convenient. On our check out, my friend left his wallet & loads of cash inside the safebox. Thankfully, the wallet was found and was returned with everything in tact. Very trustworthy! I would definitely recommend this hotel and look forward to returning another stay.
They gave us an opportunity to stay here and can see the wonderful view from the top of Hanoi city at the excellent and gorgeous room. We really want to express our gratitude to Mr.Anjo who was introduced us a good suggestion for wedding honeymoon of my sister in law.
The staff were outstanding from the moment I arrived to the moment I checked out. They had great recommendations for anything you might want to do. The hotel room was immaculate, great location and breakfast, they organized a trip for me to Halong Bay and Sapa that were incredible. We were so impressed with the size of the rooms and how well they were appointed. The staff were friendly and extremely helpful and accommodating - nothing was a problem. They organized and coordinated our trip to halong bay and Sapa- both excellent value for money.
Wonderful Hotel Excellent service from professional friendly staff. Bed very comfortable room spacious. Breakfast and dinner were exceptional. Definitely worth paying the extra for executive lounge access. Unbelievable views from room and rooftop bar .Pools gym were top class. Delightful stay in Hanoi.
The hotel is almost like a resort, with entertainment outlets and a shopping mall all in one. The room was spacious, although it was a bit bare. A wide variety of Korean food was served at the Club Lounge in the evenings. Breakfast spread was good, with Korean and local food. The hotel is within walking distance to the Westlake. Great service levels.
Stayed for three nights while attending an event at the hotel. The service was excellent. The Executive Floor team, particularly Duy and Mai were always so helpful and professional. Would definitely stay there again.
Excellent service! The manager, Mr Baymax was really helpful! He explained to us about the map and even gave us recommendations on places to visit. We wanted to buy some souvenirs but had no idea where to purchase them and Mr Baymax looked for addresses and even pen them down for us. He even gave us his contact number for in case of any emergency. If this is not a 5 star service, I dont know what is. We booked the club room and had access to the lounge. Food was amazing. Will definitely revisit this hotel again!