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Lotte Hotel Hanoi

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No. 54 Lieu Giai Street Cong Vi Ward, Ba Dinh District, Hanoi 100000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$116
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Free cancellation until 23/12/21
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (1610)
360
Panoramas (14)
Room & Suite (463)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 19/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 19/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 1,274 hotels in Hanoi
2021 Travellers' Choice Best of the Best
Located between the Old Town and the New Business District, Lotte Hotel Hanoi connects and combines the rich history and the promising future of Hanoi. Situated on the upper part of the magnificent 65-floor building, Lotte Hotel Hanoi proudly represents new standard of international 5-star hotels. In each of the 318 luxurious rooms, you can enjoy the latest-generation facilities and amenities. • 235 Standard rooms and 83 suites with glamorous panoramic view of Hanoi • Vietnamese touch in the interiors designed by HBA and Wilson Associates Our venues are the sophisticated tastes for your elegant souls. Stimulating your palate at our upscale and trendy restaurants and bars while letting the splendid view of downtown Hanoi take your breath away. • Tim Ho Wan - first Michelin starred Dimsum house in Vietnam • Grill 63 - contemporary cuisines, modern steak, and premium wine served by veteran chefs • Pharaoh`s Bar & Upper - the trendy and sassy atmosphere of Hanoi Refresh your mind, rejuvenate your body, and fuel up your energy at the Fitness Center and Evian Spa of Lotte Hotel Hanoi. • The 1,680m2 Fitness Center offers outdoor swimming pool, basketball court, kids play center, and 24-hour gym service. • In Evian Spa, you can immerse yourself into the utter relaxation while enjoying our skillful treatment and unique facilities.
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Location

Full view
79Somewhat walkable
Grade: 79 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
No. 54 Lieu Giai Street Cong Vi Ward, Ba Dinh District, Hanoi 100000 Vietnam
Name/address in local language
Getting there
Noibai Airport21 kmSee all flights
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2113Reviews43Q+A100Room tips
Traveller rating
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Popular mentions
Leanne D wrote a review Jul 2021
Hanoi, Vietnam68 contributions63 helpful votes
We had a staycation at the Lotte hotel which is the second time we have chosen the Lotte for this above all other hotels in Hanoi. We really like the variety of activities you can enjoy under one roof. The service was amazing from the minute we walked into the front door of the building. We enjoyed the club room service and a wonderful afternoon tea, well balanced with sweet and savory. We tried out the gym and swimming pool. Then went to the club lounge which included evening drinks and food. The portions were very generous and it meant we didn’t need to find dinner in the evening. I definitely recommend the Lotte Hotel Hanoi for a stay in Hanoi.
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: Recommend including club lounge service in your booking.
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 7 Jul 2021
Dear Leanne D, Thank you for choosing Lotte Hotel Hanoi and for giving our team such priceless words. Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon. With kind regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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Tracy Lee wrote a review May 2021
Hanoi, Vietnam189 contributions138 helpful votes
+1
I booked a surprise stay for my husbands 30th birthday, I booked us a club junior king room and it was just incredible from start to finish. The check in was super fast and easy, they were also very happy for us to check in at 10.30am which was so nice of them. Our room was absolutely gorgeous, views for days and we were lucky to have a non polluted day too. Everything about the room is just perfect, the details are so great. The staff came in while we went for dinner and added extra waters and replaced all the toiletries which was great. They left us a birthday cake and card for my husband too. The hotel overall is just a first class experience. Both the pools were gorgeous and clean. The spa facilities on the 7th floor were absolutely amazing and again everything was just spotless. The kindest staff who all knew our names throughout the stay was a super nice touch, especially from Mr Dennis Bui who was just great throughout the whole trip. All the things included in the club room such as the afternoon tea and the drinks and food in the evening were all of such a high standard. We will definitely come back for another staycation here as we left feeling full of delicious food and super relaxed. Thanks Lotte!
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Date of stay: May 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 13 May 2021
Dear Tracy Lee Thank you for choosing Lotte Hotel Hanoi and for your wonderful review. Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon. With kind regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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meitaba wrote a review Apr 2021
Manila, Philippines11 contributions7 helpful votes
+1
We booked the Memorable package for our anniversary and it was the best decision! The room was upgraded and set up according to our request, with balloons, flowers, wine, cake and even a gift from Hermes. The Rooms Division manager, Dennis Bui has greatly shown us hospitality from check in until check out. Greeted us the moment we got out of our car and had been waiting for our arrival. Upgraded our room and decorated everything according to our requests. The staff in the club lounge have improved from our last check in and has been incredibly welcoming this time. The food was great especially the black noodles jajangmyeon - I would come back just to taste this dish again. Fantastic experience.
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Date of stay: April 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 27 Apr 2021
Dear meitaba, Thank you for choosing Lotte Hotel Hanoi and for your wonderful review. Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay and the anniversary. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon. With kind regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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Duong wrote a review Mar 2021
2 contributions3 helpful votes
My family stay again in Lotte to celebrate my children’s birthday. Our feeling was so exciting! Food really delicious, fantastic view, indoor swimming pool from 35th floor may be unique in Hanoi. Lotte’s staffs lead by Mr. Dennis Bui really friendly, helpful, very professional. The way his team serve customer make me want to stay again and again. I have plan to organize some event at Lotte in the future, and may be invite my relative, friend… to have experience in Lotte! I can sure they will enjoy so much!
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Date of stay: February 2021
Location
Service
Sleep Quality
Room Tip: Room with view sunset, 40th floor to higher
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1 Helpful vote
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 7 Apr 2021
Thank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi. I will share your nice comments with Mr.Dennis Bui and the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon! With my best regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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Manfred wrote a review Mar 2021
1 contribution1 helpful vote
From the arrival concierge at the ground floor to the reception on lever 38 to the grill and breakfast place at level 63, service is where the Lotte Hotel Hanoi is best in class. The staff is always going the extra mile to make their guests feel welcome. The rooms are spacious, quite, modern and as expected of a 5☆ hotel.
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Date of stay: March 2021Trip type: Travelled on business
1 Helpful vote
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 6 Apr 2021
Thank you for giving our team such priceless words of the moments at Lotte Hotel Hanoi. We are very glad to learn about your satisfying experience with us. It is our honor to welcome you and to serve you with great service at our hotel. We hope that you will comeback with us in your next Hanoi trips. With my best regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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Frequently Asked Questions about Lotte Hotel Hanoi
Which popular attractions are close to Lotte Hotel Hanoi?
Nearby attractions include Lotte Observation Deck (0.02 km), Lotte Department Store (0.05 km), and Thien Moc Huong Ha Noi - Agarwood Jewelry (0.4 km).
What are some of the property amenities at Lotte Hotel Hanoi?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Lotte Hotel Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Lotte Hotel Hanoi?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Lotte Hotel Hanoi?
Yes, parking is available to guests.
What are some restaurants close to Lotte Hotel Hanoi?
Conveniently located restaurants include Top of Hanoi, Tim Ho Wan, and Grill 63.
Are there opportunities to exercise at Lotte Hotel Hanoi?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Lotte Hotel Hanoi have an airport shuttle?
Yes, Lotte Hotel Hanoi offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte Hotel Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Lotte Hotel Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Lotte Hotel Hanoi?
The staff speaks multiple languages, including Japanese, Vietnamese, and Korean.