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No. 54 Lieu Giai Street Cong Vi Ward, Ba Dinh District, Hanoi 100000 Vietnam
12 people are viewing this hotel
Booking.com
US$117
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Free cancellation until 13/10/22
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Expedia.com
US$111
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Free cancellation until 14/10/22
Priceline
US$108
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Free cancellation until 13/10/22
Hotels.comUS$111
TravelocityUS$111
Agoda.comUS$108
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (1816)
360
Panoramas (14)
Room & Suite (740)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 19/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 19/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 1,331 hotels in Hanoi
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Located between the Old Town and the New Business District, Lotte Hotel Hanoi connects and combines the rich history and the promising future of Hanoi. Situated on the upper part of the magnificent 65-floor building, Lotte Hotel Hanoi proudly represents new standard of international 5-star hotels. In each of the 318 luxurious rooms, you can enjoy the latest-generation facilities and amenities. • 235 Standard rooms and 83 suites with glamorous panoramic view of Hanoi • Vietnamese touch in the interiors designed by HBA and Wilson Associates Our venues are the sophisticated tastes for your elegant souls. Stimulating your palate at our upscale and trendy restaurants and bars while letting the splendid view of downtown Hanoi take your breath away. • Tim Ho Wan - first Michelin starred Dimsum house in Vietnam • Grill 63 - contemporary cuisines, modern steak, and premium wine served by veteran chefs • Pharaoh`s Bar & Upper - the trendy and sassy atmosphere of Hanoi Refresh your mind, rejuvenate your body, and fuel up your energy at the Fitness Center and Evian Spa of Lotte Hotel Hanoi. • The 1,680m2 Fitness Center offers outdoor swimming pool, basketball court, kids play center, and 24-hour gym service. • In Evian Spa, you can immerse yourself into the utter relaxation while enjoying our skillful treatment and unique facilities.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Rooftop bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Modern
Languages Spoken
Japanese, Korean, Vietnamese
2227Reviews44Q+A100Room tips

Reviews
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Most Recent
Pete T wrote a review 5 Oct
7 contributions1 helpful vote
Stayed 3 nights and had an excellent experience. The hotel was immaculate, the views stunning, breakfast divine and service was impeccable. Great views and the location was ideal - near enough to get a quick taxi to the old city but far enough to escape the hustle & bustle. Had a wonderful last night in the Club Lounge with excellent food (south korean inspired) and Vietnamese lagers. The evening and trip was capped off by the extremely high level of care and attention provided by Oanh. Oanh was helpful, we had several interesting conversations and she helped us navigate some of the local delicious cuisines - thank you so much for making our last night even more special!
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Date of stay: October 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nicole wrote a review Sep 2022
1 contribution
Having a special experience in Club lounge, thanks to Ms Trang butler, I like her enthusiasm, friendliness, taking care me and my friends all the time with warm voice, beautiful eyes and smile. Also like view, cookies and tea here, highly recommend for all
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dhruv Shanker wrote a review Sep 2022
Singapore, Singapore157 contributions108 helpful votes
There's more to a room than just spectacular views. We stayed in a suite on the 68th floor, and it was really just a large room with space for an extra bed. There was no sofa or separate seating area. The two armchairs in the room were a total force fit from a decor perspective, and despite the floor space, they layout was such that they were placed too close to the bed for comfort. The bathroom was good, but again just about average compared to what you'd find at a suite at another 5 star hotel. The breakfast buffet was good but service was either great or super slow.
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 1 week ago
Dear madonionslicer, First of all, I would like to extend our thanks to you for taking the time to review Lotte Hotel Hanoi Being in constant pursuit of top dining experience for our guests, we take guests’ reviews very seriously and consider them the valuable insights for improving our services. Please accept our apology for your unpleasant experience with us. At Lotte Hotel Hanoi, we always strive our best to improve. Only by listening to the customers closely, we would be able to address the issues hence apply the necessary changes to avoid the re-occurrence. If your travel plan ever bring you cross our way again, we dearly wish to have a second chance to welcome you back to see the improvement we have made. With kind regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Khai Shah wrote a review Sep 2022
Singapore, Singapore673 contributions138 helpful votes
+1
We thoroughly enjoyed our stay at the Lotte Hanoi. We were warmly welcomed by the bellman who escorted us to the check in area at 38th Floor. Check in was swift. Our room 5706 was spacious and clean with floor to ceiling glass windows boasts breathtaking panoramic view of the city. Beds were extremely comfortable. Lotte mall was just right below the hotel which is very convenient. On our check out, my friend left his wallet & loads of cash inside the safebox. Thankfully, the wallet was found and was returned with everything in tact. Very trustworthy! I would definitely recommend this hotel and look forward to returning another stay.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 1 week ago
Dear Khairulshah, Thank you for choosing Lotte Hotel Hanoi and for your wonderful review. Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon. With kind regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
嶋村拓史 wrote a review Sep 2022
1 contribution
They gave us an opportunity to stay here and can see the wonderful view from the top of Hanoi city at the excellent and gorgeous room. We really want to express our gratitude to Mr.Anjo who was introduced us a good suggestion for wedding honeymoon of my sister in law.
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Date of stay: September 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 2 weeks ago
Dear TK_Hanoi, Thank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your recent stay at Lotte Hotel Hanoi. I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon! With my best regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
majidka l wrote a review Sep 2022
Gibsonia, Pennsylvania1 contribution
The staff were outstanding from the moment I arrived to the moment I checked out. They had great recommendations for anything you might want to do. The hotel room was immaculate, great location and breakfast, they organized a trip for me to Halong Bay and Sapa that were incredible. We were so impressed with the size of the rooms and how well they were appointed. The staff were friendly and extremely helpful and accommodating - nothing was a problem. They organized and coordinated our trip to halong bay and Sapa- both excellent value for money.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 2 weeks ago
Dear majidkal, Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jill J wrote a review Sep 2022
2 contributions
Wonderful Hotel Excellent service from professional friendly staff. Bed very comfortable room spacious. Breakfast and dinner were exceptional. Definitely worth paying the extra for executive lounge access. Unbelievable views from room and rooftop bar .Pools gym were top class. Delightful stay in Hanoi.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 2 weeks ago
Dear Jill J, Thank you for giving our team such priceless words of the moments at Lotte Hotel Hanoi. We are very glad to learn about your satisfying experience with us. It is our honor to welcome you and to serve you with great service at our hotel. We hope that you will comeback with us in your next Hanoi trips. With my best regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lengcw wrote a review Sep 2022
Malaysia96 contributions99 helpful votes
The hotel is almost like a resort, with entertainment outlets and a shopping mall all in one. The room was spacious, although it was a bit bare. A wide variety of Korean food was served at the Club Lounge in the evenings. Breakfast spread was good, with Korean and local food. The hotel is within walking distance to the Westlake. Great service levels.
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Date of stay: August 2022
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 2 weeks ago
Dear lengcw, Thank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your recent stay at Lotte Hotel Hanoi. I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon! With my best regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dylan M wrote a review Sep 2022
5 contributions2 helpful votes
Stayed for three nights while attending an event at the hotel. The service was excellent. The Executive Floor team, particularly Duy and Mai were always so helpful and professional. Would definitely stay there again.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 2 weeks ago
Dear dylanm898, Thank you for giving our team such priceless words of the moments at Lotte Hotel Hanoi. We are very glad to learn about your satisfying experience with us. It is our honor to welcome you and to serve you with great service at our hotel. We hope that you will comeback with us in your next Hanoi trips. With my best regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wen Y wrote a review Sep 2022
Kuala Lumpur, Malaysia2 contributions6 helpful votes
Excellent service! The manager, Mr Baymax was really helpful! He explained to us about the map and even gave us recommendations on places to visit. We wanted to buy some souvenirs but had no idea where to purchase them and Mr Baymax looked for addresses and even pen them down for us. He even gave us his contact number for in case of any emergency. If this is not a 5 star service, I dont know what is. We booked the club room and had access to the lounge. Food was amazing. Will definitely revisit this hotel again!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 2 weeks ago
Dear wenyingroundround, Thank you for choosing Lotte Hotel Hanoi and for your wonderful review. Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon. With kind regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$106 - US$136 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
318
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Frequently Asked Questions about Lotte Hotel Hanoi
Which popular attractions are close to Lotte Hotel Hanoi?
Nearby attractions include Lotte Observation Deck (0.02 km), Lotte Department Store (0.05 km), and Thien Moc Huong Ha Noi - Agarwood Jewelry (0.4 km).
What are some of the property amenities at Lotte Hotel Hanoi?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Lotte Hotel Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Lotte Hotel Hanoi?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Lotte Hotel Hanoi?
Yes, parking is available to guests.
What are some restaurants close to Lotte Hotel Hanoi?
Conveniently located restaurants include Grill 63, Top of Hanoi, and The Lounge Sky.
Are there opportunities to exercise at Lotte Hotel Hanoi?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Lotte Hotel Hanoi have airport transportation?
Yes, Lotte Hotel Hanoi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte Hotel Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Lotte Hotel Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Lotte Hotel Hanoi?
The staff speaks multiple languages, including Japanese, Vietnamese, and Korean.