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Stars Hotel

199 reviews
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Traveller (12)
Room & Suite (4)
Dining (1)
Overview
  • Excellent56%
  • Very good21%
  • Average8%
  • Poor6%
  • Terrible9%
Travellers talk about
“halong bay”(18 reviews)
“'sister' hotel”(2 reviews)
“old quarter”(22 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Airport Transportation
Concierge
Pets Allowed
3.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (199)Write a Review
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84
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All reviewshalong bay'sister' hotelold quarterroom was cleanair constaff was very friendly and helpfulquiet at nighta lovely staydouble bedbooking toursfree breakfasteach morningnice breakfastlaundry serviceairport transferbalconywifi
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1 - 5 of 156 reviews
A TripAdvisor Member
2
Reviewed 4 weeks ago via mobile

We booked a “deluxe” suite that looked nothing like the pictures taken. Had ants all over my bed which forced me to actually sleep with a sleeping bag on the bed! Outrageous ! If that wasn’t enough, I was charged at first 1.5$ per kilo...More

Thank A TripAdvisor Member
Response from AnnaThu1990, Người quản lý at Stars HotelResponded 3 weeks ago

Dear Sir/Madam, First thank you so much for your stay with us second . you should consider your feedback about our hostel again. I think we need to talk something again 1. Laundry you needed your quick laundry 3 hours and costed 3 usd. why...More

Reviewed 18 November 2017 via mobile

Had a real nice stay at the hotel. Clean rooms and very helpfull staff. Easy airport transfer. Also the tours they offer were well organised. Overall good value for your money. Stayed there on my first day and went back at the end of my...More

Thank 3SBE
Response from AnnaThu1990, Người quản lý at Stars HotelResponded 6 December 2017

Dear sir/Madam, Thank you so much for your stay at our hotel and your good feedback to next customers Your comments will be a good effort for us to keep work We will improve better and better Thank you and see you next time Best...More

Reviewed 11 November 2017 via mobile

Great staff who are very helpful and lovely. The rooms are very nice (apart from the shower has no pressure & will take you a considerable amount of time longer to wash). Our only issue was it was very very noisy in the morning we...More

Thank travelwithme98
Response from AnnaThu1990, Người quản lý at Stars HotelResponded 13 November 2017

Dear Sir/Madam, Thank you so much for your stay at our hotel and your good feedback to next customers Your comments will be a good effort for us to keep work We will improve better and better Thank you and see you next time Best...More

Reviewed 11 November 2017

very paceful place. very kind personal. the lOcation is super where is easy to explore everywhere on the town.we booked halong bay tour that was amazing abd very great. we will come to see stars hotel next timeMore

Thank dgare420
Response from AnnaThu1990, Người quản lý at Stars HotelResponded 13 November 2017

Dear Daniel, Thank you so much for your choosing our Stars Hotel for your recent stay in Hanoi. We truly appreciate your positive contribution to our Hotel on the site . Thank for recommending our good room, breakfast, super staff , value money and great...More

Reviewed 4 July 2017 via mobile

Some photos should be old photos which took when they just opened? All the stuffs they use now shows sign of old or not maintain properly. My room was 101, double bed was combined by twin beds, hardly walk to the other side, but the...More

Thank MimiDebby
Response from AnnaThu1990, Người quản lý at Stars HotelResponded 6 July 2017

Dear Mimi, thank you so much for your stay with us and your comments We want to explain and make clearly some issues that you commented our hostel First, you paid us 16$ for deluxe room with city view and balcony , breakfast. While you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Airport Transportation
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Details
Price range
US$17 - US$29 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$17 - US$29 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (12)
Room & Suite (4)
Dining (1)
Questions & Answers
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MARTIN S
10 August 2014|
AnswerShow all 2 answers
Response from cerussell1 | Reviewed this property |
I stayed in two different rooms whilst there and they were both different sizes. I think there were three or four floors and the first time I stayed in the top back room. This didn't have a balcony and was smaller than the... More
0
Votes
Room Tips
"ask Ana anything she will tell you)))"
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"No elevator but quieter floors higher up"
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"Room 403. It has a small outside courtyard with shrine"
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"If I were you I would choose a room situated on the street, because there's a beautiful view."
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