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Pullman Hanoi

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#94 of 573 Hotels in Hanoi
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553 Reviews from our TripAdvisor Community

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There are newer reviews for Pullman Hanoi
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Showing 405: English reviews
Amsterdam, The Netherlands
Reviewed 25 August 2015

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Helpful?
Thank Ralph N
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Hanoi, Vietnam
Reviewed 24 August 2015

I stayed here for 2 nights to work on 'Michael Learns To Rock live in Hanoi' project. I'd prefer the room interior design in Saigon to one in Hanoi. But in general, the room in Hanoi is bigger and cozier hehe. Staff ain't as friendly and professional as ones in Saigon ;) Interestingly, the manager and his assistant accidentally got...

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Helpful?
Thank QuynhAnh T
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear QuynhAnh T, Thank you very much for taking the time to review your experience at Pullman Hanoi. It was our honor to welcome the famous Michael Learn To Rock band and you at Pullman Hanoi. We are pleased to read that you find our guest room comfortable and brought you the cozy atmosphere with the interior design. Referring to...

Makassar, Indonesia
Reviewed 23 August 2015

The travel agent manages to get us rooms here. At the first day of stay, we stay at the old rooms which has oldish atmosphere, the bathroom still has the old bathtub. It doesn't have the fresh feeling when you enter the room, but all the linens are clean. The staffs are very helpful that they try to get us...

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Helpful?
1Thank Alvin A
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Alvin A, We would like to appreciate the time you spent to review your recent experience at Pullman Hanoi. We regretfully noted your dissatisfaction on the first allocated room and it was one of the Standard rooms which are in demand by some of our many Asian guests as they like to enjoy more traditional bathtubs. For your information,...

Leeds
Reviewed 23 August 2015

This is a good business hotel with friendly and (mostly) efficient staff. As other reviewers comment the a/c does struggle to bring the room much below 24c and the shower pressure/temp stability is a little hit and miss. The exec lounge and staff are great. The Pullman brand promises excellence however there were occasional lapses and whilst these were resolved...

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Helpful?
Thank Abarr101
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Abarr101, We highly appreciate the time you spent to review your recent experience at Pullman Hanoi. It is our pleasure to see your comment on the friendliness and efficiency of our associates , especially the Executive Lounge team. We will pass the compliments to them and rest assured that they will be delighted much to receive it. We also...

Auckland Region, New Zealand
Reviewed 21 August 2015 via mobile

We stayed 4 nights were very friendly gave good advice where to go . The rooms were ever so clean n comfortable supplied water whenever we requested without cost and mini bar in room was also free always stocked .morning breakfasts was plentiful and the main chef even cooked us a special chicken curry our advice to fellow travellers stay...

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Helpful?
Thank Ramram47
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Ramram47, Thank you very much for taking the time to review your experience at Pullman Hanoi. We are happy to read your comment on the clean and comfortable guest room, the complimentary in-room mini bar and the good breakfast with a variety of choices. You highly appreciated the assistance and helpfulness from our associates, especially the hospitality from our...

Hanoi, Vietnam
Reviewed 16 August 2015 via mobile

The stay in Pullman Hanoi was great and it was made excellent by the hospitality of Accor. It had everything to make your stay cozzzzzy :D swimming pool, bar & restaurant, gym, executive lounge and the complimentary breakfast is great. Great value for money, also accessible to all great locations and places to my business in Ba Dinh District, Hanoi.

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Helpful?
Thank Tony N
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Tony N, Thank you very much for taking the time to review your recent experience at Pullman Hanoi. We are glad to read that you enjoyed the stay and appreciated and the hospitality and coziness from our associates in every provided service. The hotel facilities (swimming pool, executive lounge, bar and restaurant) also did meet your expectation and brought...

Faridabad, India
Reviewed 15 August 2015

on a business trip, could not book the regular hotel which was sold out due to a medical conference. but it turned out to be a blessing in disguise as this hotel is fairly economical and quite elegant though not as elaborate as my regular choice. the pool on 2nd floor is oval in shape and quite big , beware...

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Helpful?
Thank vinit2001
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Vinit2001, Thank you very much for choosing Pullman Hanoi as the accommodation during your recent visit to Hanoi. We are glad to know that you had the pleasant stay this time and enjoyed the hotel facilities (swimming pool, gym and sauna) and the guestroom with fast Wifi connection. We will share such positive comment with the whole team and...

Hanoi, Vietnam
Reviewed 12 August 2015

In particular Ms Yen, Ms Hae and Mr Tam (bell boy) helped us on many occasions. The hotel was very clean and spacious. Food is great and service prompt Location very convenient. Always polite and knowledgeable. Thankyou for all your help Dr Nathan and MIchelle Mahoney

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Helpful?
Thank michelle m
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Michelle m, Thank you very much for staying at Pullman Hanoi and taking the time to review your experience with us. It is with our much pleasure and happiness to read that our service did meet up your expectation and you appreciated the hotel service and hospitality and attentiveness from our associates (Ms Yen, Ms Hoe and Mr Tam)....

Sydney, Australia
Reviewed 11 August 2015

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Helpful?
Thank Sachin R
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Da Nang, Vietnam
Reviewed 10 August 2015

I stayed at the Pullman Hanoi for two nights in early August and truly had a great stay. The building is a bit old, but the room I had on the 11th floor was very nice. Great view, very comfortable bed. But the biggest plus of the property are the employees, very efficient, kind and welcoming, very good level of...

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Helpful?
1Thank apa_lal75
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Apa_lal75, We would like to sincerely thank you for choosing Pullman Hanoi as the accommodation during your visit to Hanoi and taking the time to review your experience with us. We are truly very glad to know that you enjoyed your stay and appreciated the hotel facilities (nice room with the great view, comfortable bed, convenient airport transfer with...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI. ... more   less 

Additional Information about Pullman Hanoi

Address: 40 Cat Linh Street, Hanoi 10000, Vietnam (Formerly Hanoi Horison Hotel)
Region: Vietnam > Hanoi
Price Range: €80 - €136 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Hanoi 5*
Number of rooms: 242
Reservation Options:
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Hotel Style:
#23 Business Hotel in Hanoi
#31 Luxury Hotel in Hanoi
#36 Spa Hotel in Hanoi
#61 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Hanoi staff and other travellers.
6 questions
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See all questions (6)

Questions? Get answers from Pullman Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms towards the left wing”
 of 5 bubbles 767rakeshg, 22 Nov 2016 | Read review
“don't book it! especially in advance”
 of 5 bubbles chernerj, 18 Nov 2016 | Read review
“Choose for renovated rooms”
  • renovated room
  • renovated bathroom
  • bathroom
  • room
  • bathroom
  • renovated bathroom
  • renovated room
  • renovated bathroom
 of 5 bubbles 219chinr, 18 Nov 2016 | Read review
“Avoid the side that overlooks the permanent building site.”
  • More attention to cleaning and maintenance needed.
 of 5 bubbles 713gavinh, 24 Oct 2016 | Read review
“Choose the front facing rooms to have a good view. Avoid the wing facing the ongoing construction”
 of 5 bubbles AA1115, 16 Oct 2016 | Read review
5 of 5
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