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Pullman Hanoi

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#93 of 573 Hotels in Hanoi
Certificate of Excellence
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553 Reviews from our TripAdvisor Community

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Showing 405: English reviews
Reviewed 16 October 2015 via mobile

I always stay in Pullman in every visit to Hanoi. I like the cleanliness of the hotel, my room and the bed sheets smell good. They always grant my request for the minibar request of all green tea and no soda on it. The staff are accommodating and they would assist you always with a smile! Thanks for always making...

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Helpful?
Thank Bambi L
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Bambi L, May I begin by expressing our sincere thank for time to review a very nice review on the recent experience at Pullman Hanoi. We are much delighted to learn that you enjoyed the stay and appreciated the guest room and the minibar arrangement for your preference. At Pullman Hanoi, we strive to offer each of our customer...

Melbourne, Australia
Reviewed 9 October 2015

The Pullman is a business oriented hotel. The Pullman is away from the main attractions of the old city but fairly close to Ho Chi Minh's Mausoleum and the sights around the lake. The building itself is OK, if worn and dated in many parts. The foyer is a different story, as is the gym and the dining is OK....

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Helpful?
Thank MCW_Penguin
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear MCW_Penguin, We would like to thank you for choosing to stay at Pullman Hanoi and taking the time to share your experience with us. It brought us the great pleasure to know that you appreciated the hospitality and attentiveness from our associates. We will share your compliments with the whole team, especially Mr Miguel and Ms Mai, who made...

Paris, France
Reviewed 7 October 2015

I stayed here once before, in July 2014, and I think the hotel has gotten even better. The room I have on the 8th floor is very comfortable, with a charming view. Yes, there is construction going on next door, but that can't always be avoided in a fast-growing city. In any case, the constructors don't work at night. I've...

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Helpful?
1Thank Ronald_Peter
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Mr Ronald_Peter, We would like to express our great pleasure to read that you had a very enjoyable stay with us and gratefully thank you for taking the time to review your detailed experience. We happily noted your compliments on the convenient location wise, the hotel guest room with the charming view and full-equipped facilities, the nice breakfast with...

Singapore, Singapore
Reviewed 7 October 2015

Pullman Hanoi is located in a decently convenient location. It's probably about 3-4km away from the Old Quarters and about 5-10 mins walk to the Palace etc. This makes it a pretty good hotel to be around if you wish to explore Hanoi city centre. Checking in and out was as expected, fast, reliable and professional. Breakfast is nothing to...

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Helpful?
Thank Wil23low
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Wil23low, We would like to thank you for choosing to stay in Pullman Hanoi and taking the time to review your experience on this website. It brought us the pleasure to know that the hotel location wise and the experience of check-in and check-out were up to your expectation. We will share your positive feedback with the team and...

Hong Kong, China
Reviewed 4 October 2015

Location: Central although better for business travelers (far from the old city). The Ho Chi Minh mausoleum is close by and so are a few parks. There's a few restaurants nearby as well and a Highland Coffee right in front of the hotel. Staff: Very friendly. Check in was a breeze, the staff also helped me print plane tickets in...

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Helpful?
Thank freedomsurfer
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Freedomsurfer, We would like to thank you for taking the time to review a very detailed experience at Pullman Hanoi. It is with our pleasure to note that you appreciated the friendliness and the assistance of our associates, the nice design and atmosphere of the Mint bar, the comfortable bedding in the room. In the meantime, we regrettably learn...

PARIS
Reviewed 27 September 2015 via mobile

Charming personal and a very nice buffet for breakfast. Well located and with a nice view for most rooms. The swimming pool is on top of the lobby hall. Quite rooms on this hectic city is very important. Try the small restaurant in the streets around for adventure.

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Helpful?
Thank FCX75016
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear FCX75016, We would like to express our thank for the time you spent to review your stay at Pullman Hanoi. We are delighted to learn that you appreciated the hospitality and personalized service from our associates. The hotel room with the nice views and the relaxing outdoors swimming pool together with the nice breakfast buffet did meet your satisfaction....

London, United Kingdom
Reviewed 27 September 2015 via mobile

This hotel is a little out of the action if you are looking for the old quarter etc but only a short cab ride. The devour is nice and the room very comfortable. The restaurant was just ok but breakfast had good variety. The friendliness and helpfulness of the staff was absolutely first class. I can't give them enough praise.

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Helpful?
Thank Nyah F
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Nyah F, Thank you very much for taking the time to review your experience at Pullman Hanoi. We are pleased to learn that the service was up to your expectations and that you appreciated the hotel facilities (the nice guest room with comfortable bed) and nice restaurant with the good quality breakfast. The friendliness and hospitality from our associates...

Hong Kong, China
Reviewed 25 September 2015

Room was really average, so was the breakfast, meaning there was nothing that stood out. YET the staff was just incredibly helpful and nice. One named Tung even took care of me, bring me water and food, when I was sick past midnight. The hotel is located a bit off grid if you want to spend more time around the...

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Helpful?
Thank Travelingkuma
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Travelingkuma, We would like to thank you for taking the time to share your experience at Pullman Hanoi. We are sorry that your experience did not meet your expectations, kindly allow us to express our sincere apology for any inconvenience you might have been through during the stay. Regarding to the location wise, actually there are two main tourist...

Sydney, Australia
Reviewed 24 September 2015

I have stayed at quite a few accor hotels and pullman Ha Noi was not the best. The deluxe room was okay but really noisy so i couldn't get any sleep. There is a construction site right next to the hotel so you can hear it from anywhere. Called the reception, they didn't do nothing so I ended up going...

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Helpful?
1Thank Chip L
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Chip L, First, we thank you for your loyalty to Accor hotels and taking the time to review your recent stay at Pullman Hanoi. It was with our regret that we felt your dissatisfaction on your stay at our hotel. Kindly allow me to express our sincere apologize for all unexpected inconveniences you encountered. Regarding the noise involved by...

Ferntree Gully, Australia
Reviewed 22 September 2015

We enjoyed our stay here, the hotel is as you would expect from the Pullman brand. Our room was clean and the beds were so comfortable. Check in and out easy. We ate at the restaurant and my only complaint is our wait staff were very slow, slow to hand out menus then very slow to take our orders. Overall...

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Helpful?
Thank marilynjoy
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Marilynjoy, Thank you for the time you spent to share your experience at Pullman Hanoi. We are happy to read that you had an enjoyable stay and our service did meet your expectation. Your positive comments will be passed on to our Front Office and Housekeeping teams and surely they will be delighted and motivated for their good efforts....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI. ... more   less 

Additional Information about Pullman Hanoi

Address: 40 Cat Linh Street, Hanoi 10000, Vietnam (Formerly Hanoi Horison Hotel)
Region: Vietnam > Hanoi
Price Range: €79 - €133 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Hanoi 5*
Number of rooms: 242
Reservation Options:
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Hotel Style:
#23 Business Hotel in Hanoi
#31 Luxury Hotel in Hanoi
#36 Spa Hotel in Hanoi
#61 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Hanoi staff and other travellers.
6 questions
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Questions? Get answers from Pullman Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms towards the left wing”
 of 5 bubbles 767rakeshg, 22 Nov 2016 | Read review
“don't book it! especially in advance”
 of 5 bubbles chernerj, 18 Nov 2016 | Read review
“Choose for renovated rooms”
  • renovated room
  • renovated bathroom
  • bathroom
  • room
  • bathroom
  • renovated bathroom
  • renovated room
  • renovated bathroom
 of 5 bubbles 219chinr, 18 Nov 2016 | Read review
“Avoid the side that overlooks the permanent building site.”
  • More attention to cleaning and maintenance needed.
 of 5 bubbles 713gavinh, 24 Oct 2016 | Read review
“Choose the front facing rooms to have a good view. Avoid the wing facing the ongoing construction”
 of 5 bubbles AA1115, 16 Oct 2016 | Read review
5 of 5
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