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Pullman Hanoi

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#94 of 578 Hotels in Hanoi
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1 room 2 adults 0 children
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Pullman Hanoi
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580 Reviews from our TripAdvisor Community

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Showing 422: English reviews
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San Giorgio di Piano, Italy
Reviewed 5 days ago NEWvia mobile

The staff are really proactive, the breakfast is good, all facilities for business too, a good gym, and a swimming pool. Go for it guys. I have been here like 5 times and stayed 2 times for more then 5 weeks and 3 times more then a week, I never thought for looking an alternative. Its a world class hotel.

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Helpful?
Thank ShirishSPatik
Perth, Western Australia, Australia
Reviewed 4 weeks ago

We had a single night stay before our Halong Bay cruise and returned for another 6 nights afterwards. The Pullman happily stored our excess luggage until our return, no problem. On our return we were upgraded to a 'suite'. How good is that? Not only did we have the usual bedroom but also a separate lounge area with desk, a...

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Helpful?
1Thank Noel A
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Mr. Noel A Thank you very much for choosing Pullman Hanoi as the accommodation during recent visit to Hanoi and taking the time to share your feedback with us. We are pleased to learn that generally you had an enjoyable stay and appreciated our Suite Room with the large space and the nice city view. The hospitality and helpfulness...

Perth, Australia
Reviewed 5 weeks ago via mobile

Staff were very helpful and we enjoyed our stay. Manager came and greeted us in Lobby, good rooms and good service. Will be back soon. Cosy cafe out the front of hotel as well to help plan your day. Can't wait to be back again

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Helpful?
Thank masonlow222
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Masonlow222, Thank you for the great recommendation provided, it will certainly please our staff and we hope to welcome you again and keep you as satisfied of the Pullman Hanoi as during your last visit. Safe travels, Pieter De Weerd General Manager Pullman Hanoi

Wellington, New Zealand
Reviewed 21 January 2017

What a disappointment. Impressive lobby & restaurant on the 1st floor, but the room was tired, chipped paint, gloomily lit, a bathroom from the 1970s. Having a complimentary minibar does not compensate for the quality of the accommodation. Overpriced for what it offers. Stay elsewhere, would be my advice.

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Helpful?
1Thank haukyn
hapham_hanu, General Manager at Pullman Hanoi, responded to this review

Dear Haukyn, Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies as at Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The...

Barcelona, Spain
Reviewed 14 January 2017

We stayed for 1 night after our Turkish Airlines flight was cancelled.The hotel was provided by and paid for by Turkish airlines so no complaints about the price.We arrived at the hotel very late at night and the restaurant was closed so we ordered a room service meal which was very slow in coming.However, there was an excellent breakfast and...

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Helpful?
Thank santpedor
hapham_hanu, General Manager at Pullman Hanoi, responded to this review

Dear SanyPedor, Thank you very much for choosing to stay with us at Pullman Hanoi. It is our great pleasure to help you stay with us while your flight was cancelled. To us, whoever the guests are, we must provide our best service to take care of you and the clients at the best we could. We feel so much...

Reviewed 7 January 2017 via mobile

The rooms were ok, probably a decent 4 star. What I really liked was the service and all the little extras like free use of business centre, fast wifi, good buffet breakfast and room amenities that made the stay easy and no fuss! Good job Pullman Hanoi

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Helpful?
Thank Adeela A
hapham_hanu, General Manager at Pullman Hanoi, responded to this review

Dear Adeela A, We very much appreciate your comment regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. We feel very relieved when you are satisfy with our service, especially the free complimentary in the minibar. It is very nice to hear a good feedback on the buffet breakfast. We will surely share...

Bangkok, Thailand
Reviewed 6 January 2017

I stayed at Pullman Hanoi on 30th December 2016 and then again from 1st January till 3rd January 2017, It was pleasant at Pullman Hanoi, its located out of the crowed area which makes comfortable for us, Miss. Diep at reception was very helpful and was always smiling, the staff at the restaurant was also very helpful, The room was...

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Helpful?
Thank ajay24arti14
hapham_hanu, General Manager at Pullman Hanoi, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Ms. Diep. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Bucharest, Romania
Reviewed 3 January 2017

The hotel is nice overall, I would say it is a 4* hotel, definitely not a 5*. The staff is very friendly, they were always very helpful (especialy with helping us not getting scammed by taxi drivers). The rooms are nice, but seem to be a bit old. It is located quite close to the city center.

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Helpful?
Thank Andreea B
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Andreea B, We very much appreciate your comment regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. As long as the guest are happy, so are we. Regarding the attitude of the staff, we will share your satisfaction to our Front Office Team. As for the location, we believe that you did...

Milano
Reviewed 3 January 2017

The staff are so friendly and helpful! Really the best service ever! We bothered them for reservation of new year's eve dinner, which is hard to book, they tried to help us book other restaurants with patience and smile! Also staff at the gate who helped us find a taxi with credit card service early in the morning. As we...

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Helpful?
1Thank Iju S
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Iju S, We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are happy to hear that our service are the best. We will definitely share your comments with all staff and we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Macau, China
Reviewed 1 January 2017 via mobile

Bad location. Rooms definitely not worth more then a 3 star hotel. Breakfast is very good but the rest is unfortunately very weak!! For a pullman hotel its weak. Would advise to check for a hotel'that is better located

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Thank polymath18
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Polymath18, Thank you for taking the time to tell us about your experience at the pullman Hanoi. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. In regards to the location, actually there are two main tourist areas to Hanoi and we are located at the walking distance to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI. ... more   less 

Additional Information about Pullman Hanoi

Address: 40 Cat Linh Street, Hanoi 10000, Vietnam (Formerly Hanoi Horison Hotel)
Region: Vietnam > Hanoi
Price Range: €70 - €174 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Hanoi 5*
Number of rooms: 242
Reservation Options:
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Hotel Style:
#23 Business Hotel in Hanoi
#31 Luxury Hotel in Hanoi
#38 Spa Hotel in Hanoi
#61 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Hanoi staff and other travellers.
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Questions? Get answers from Pullman Hanoi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are looking to stay out of the crowd then Pullman Hanoi is at its best location”
 of 5 bubbles ajay24arti14, 5 Jan 2017 | Read review
“Top floor rooms”
 of 5 bubbles 936andreeab, 2 Jan 2017 | Read review
“great service, good breakfast, clean, highlands coffee at ground floor”
 of 5 bubbles IjuS, 2 Jan 2017 | Read review
“Talk to the staff, they want to help you.”
 of 5 bubbles RupertBear77, 30 Dec 2016 | Read review
“High floor rooms, away from lifts - it will come with plenty of space”
 of 5 bubbles evelynd416, 12 Dec 2016 | Read review
5 of 5