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40 Cat Linh Street, Hanoi 10000 Vietnam
Lowest prices for your stay
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Booking.comUS$104
Hotels.comUS$102
TravelocityUS$102
TripadvisorUS$102
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PullmanUS$105
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (613)
Room & Suite (247)
Dining (95)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#195 of 1,352 hotels in Hanoi
Location
Cleanliness
Service
Value
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children's playground
Airport transportation
Paid public parking on-site
Car park
Wifi
Hot bath
Infinity pool
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Walk-in shower
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Refrigerator
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Vietnamese
1013Reviews17Q+A100Room tips

Reviews
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Joseph Thomas wrote a review Nov 2022
2 contributions
I booked Pullman Hanoi with certain expectation, but the hotel failed miserably. The hotel is pretty old and it shows in the room. The lighting is dim, and it’s not enough for an average person. The furniture is also old. For some reason , they seem to limit the number of water bottles to 2 per room.
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: Buy extra water for yourself
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sarwono W wrote a review Nov 2022
Tho hotel is one of the best hotels in Ha Noi with its excellent location, cozy, comfortable and beautiful rooms and nice meals. I stayed 2 nights here and I have no complaints. Everything is so good for my business trip in Ha Noi.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Barathimogan S wrote a review Nov 2022
2 contributions
Couple of kilometer from Old Quarter and Hotel was very good. You can find a bell-boy Jerry who is very helpful and reach out to him for any group and/or individual tours. He will recommend the options that you needed and very trustworthy. He can also helps you to find out other accommodation in entire Vietnam and arranges transport like bus, limousines or even cabs at an affordable price. Remember the name Jerry at Pullman Hanoi
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Date of stay: November 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kuldeep S wrote a review Nov 2022
1 contribution
Vietnam is a beautiful country with kind people.However our stay at this hotel started with overcharging us for early checkin No recognition of Accor status, cold unresponsive staff who just wanted us to leave No upgraded room available - we were given a room later in the day which is not ideal as we are on holiday to explore the city and not keep changing rooms The upgraded room was just so small that we elected to go back to our original room half the day was wasted in this the original room we were given was tired, with old furnishings with webs in the room with a dirty carpet. Only saving grace in this place is the breakfast and the staff in the restaurant bar staff needs training on how to talk properly to customers. Shame as we have stayed at some great boutique hotels across Vietnam and Pullman really let us down Accor need to pull up this hotel to improve or derecognise this as it puts a bad name on the brand
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Elsie G wrote a review Nov 2022
Singapore, Singapore
This is a 5 star hotel but with 4 star facilities and 3 star service. Staff's comprehension of English is poor and often requests made through the phoneor in person is misunderstood or need many repetitions. Switches in the room do not work and we were told to turn on the TV to make it work?!. Toilet flush was also not working properly. In the whole, the service levels are below par for a 5* hotel. Cleanliness of public areas and the rooms are good and they let you pick your preferred pillow even though we had to explain patiently to staff that that is what we needed.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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unnati_divecha wrote a review Oct 2022
14 contributions3 helpful votes
My husband and I stayed here for three nights and were extremely disappointed with our stay! - The air-conditioning in our room was not working - the hotel sent maintenance to check it out and they were unable to solve the problem. The temperature control was malfunctioning and the room was hot! - The safe in the wardrobe was not working but they changed the battery and it was then fine. - The bathroom had a horrible sewage smell emanating from the drain! We literally had to cover the drains with wet towels to reduce the stench. - The doors in the room do not shut smoothly. We literally had to bang the bathroom door and shower cubicle door to close them. - The breakfast spread is decent but not what you would expect from a leading five star hotel. The only live counter is for eggs and they managed to mess that up too - the waiter argued with me that an omlette is the same thing as scrambled eggs! It was just getting funny at this point. - I was honestly confused about how a five star hotel does not have a 24 hour cafe - the hotel stops serving food post 10 pm! The only option is room service post 10 pm and that too from an extremely limited late night menu which had no burgers, pizzas, sandwiches! Very odd for a global five star! - The hotel lobby has a distinct cigarette smell but is generally nice. However, the moment you take the elevator up, and get off on your floor, the passages are musty and old. Personally, I would not recommend this hotel and its definitely not worth the money. Please choose better options to stay in Hanoi!
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Do not pay extra for the breakfast - the spread is not worth it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Phu L wrote a review Oct 2022
Pullman Hanoi as the same everytime i came, feeling good, F&b excellent, good spa reopend after a long time block by covid. gymnastic is good for this autumn. Thanks Tom support me during our stay and training us. Thanks everyone.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AdibPeb wrote a review Oct 2022
Ho Chi Minh City, Vietnam475 contributions214 helpful votes
Spacious Lobby , Spacious comfortable Rooms , Generous room amenities, well equipped gym , big pool and nice spa to compliment all . good value for money . This is the 5* Pullman Hanoi way . Nice to see life and live atmosphere after Covid lockdowns .
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sky_Traveller2000 wrote a review Oct 2022
Singapore, Singapore104 contributions61 helpful votes
This hotel is quite old and needed renovation to some parts of the hotel. The room they gave me is reasonable as it is an executive room, but the other parts of the hotel needed renovation. The water cistern in my room does not close properly after flushing. So, water will keep flowing out until I open the water tank and manually push down to close it and stop the water from flowing out. I know my toilet is not the only one with issue as I hear water flowing non-stop in the room next door and the room above mine. At night this water flowing is quite noisy even if I closed the toilet door. More importantly this problem is wasting precious water. The hotel will also be incurring extra utility cost. The jacuzzi in the level 2 men's changing room is not working. The door to the sauna room cannot closed properly as the hinge is damaged. So, when guest use the sauna room, the heat is escaping from the damaged door. The good thing about this hotel is the excellent staffs serving the guests. They are helpful and attentive to the guest's needs. It would be good if the owner of the hotel starts renovating the hotel.
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Date of stay: October 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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FrancisMimiLay wrote a review Oct 2022
Brisbane, Australia61 contributions37 helpful votes
+1
Check in was not as smooth as anticipated but Thang front office manager was helpful in sorting out my room charge. This hotel could do with new towels. They were a little worn out. Not great location wise. Not easy walking distance to Old quarters. Their club/executive lounge is ground floor with the bar. Buffet restaurant for breakfast on 2nd floor. Decent options on the buffet. The positive to this hotel is that they serve decent size meals in the evening for platinums and above during their cocktail hours. We had the choice of tapas or mains. The mains portions were huge. Good menu options and great drink options at the bar/lounge. They were also accommodating in organising a breakfast box to take as we checked out at 5:30am for an early flight.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Not walking distance to the busy Hanoi centre.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$72 - US$95 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hanoi Horison Hotel
LOCATION
VietnamHanoi
NUMBER OF ROOMS
242
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PULLMAN HANOI - UPDATED 2022 Hotel Reviews & Price Comparison (Vietnam) - Tripadvisor

Frequently Asked Questions about Pullman Hanoi
Which popular attractions are close to Pullman Hanoi?
Nearby attractions include Truc Lam Handmade (0.2 km), Crown Poker Club (0.4 km), and Chuong Tailor (0.2 km).
What are some of the property amenities at Pullman Hanoi?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pullman Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Hanoi?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pullman Hanoi?
Yes, free parking, a parking garage, and paid public parking on-site are available to guests.
What are some restaurants close to Pullman Hanoi?
Conveniently located restaurants include Grille6 Steakhouse, Botanica Restaurant, and La Cheminee Restaurant.
Are there opportunities to exercise at Pullman Hanoi?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Pullman Hanoi have airport transportation?
Yes, Pullman Hanoi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pullman Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pullman Hanoi?
The staff speaks multiple languages, including English and Vietnamese.