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All reviewsnice hotelold quarterfour starlobby baropera housestayed here for nightsvietnam tourthe air conditioningbreakfast buffet isshort stayfrench quarterhotel restaurantcomfortable stayday tourclean roomsphohalong bay
This was probably the most comfortable hotel that we stayed in whilst in Vietnam. The rooms were a decent size, there were twin beds (3/4 size), a walk-in shower, safe & fridge in the room and the beds were comfortable.
The view from the window...More
Response from SunwayHotelHanoi, Personal Assistant to General Manager at Sunway Hotel HanoiResponded 3 weeks ago
Thank you very much for this very positive review on our property – Sunway Hotel Hanoi
I am very happy to hear that you enjoyed exploring Vietnam and trust you had an unforgettable stay with us.
We look forwards to welcoming you back...More
Really lovely hotel with personell to match espesially Mia , bedroom was great also the breakfast , near to all the goings on in Hanoi would recommend this hotel and all the staff very friendly and always available to helpMore
Response from SunwayHotelHanoi, Personal Assistant to General Manager at Sunway Hotel HanoiResponded 6 February 2018
We appreciate you spent time sharing with us about your stay experience at Sunway Hotel Hanoi
It is very pleased to hear that Ms.Mia had left you an unforgettable memories during your stay and that added up to your satisfactions of our hotel...More
Had a very splendid and very comfortable stay with Sunway hotel. Breakfast was good despite decent array of selection. Club Lounge is indeed a value added items to guests. Special mention to Ms. Jessica for the great hospitality and the other lady who was in...More
1 Thank ForzaFathi
Response from SunwayHotelHanoi, other at Sunway Hotel HanoiResponded 28 January 2018
How pleasing hearing your recognition of great service from one of our friendly associates - Ms. Jessica who went beyond her duty to make your Hanoi trip a memorable one. I will share your compliments to her personally.
Again, thank you for having...More
Thoroughly enjoyed our stay here. When we checked in there was a misunderstanding because of what we booked online, however the hotel staff managed to settle it with much professionalism. We got the premium room and enjoyed the premium lounge - it had free flow...More
Thank Ivie R
Response from SunwayHotelHanoi, other at Sunway Hotel HanoiResponded 29 January 2018
Dear Ivie R,
Thank you very much for your great review for Sunway Hotel Hanoi.
I am very happy that our excellent services, room and facilities are up to your expectations and trust you had a memorable stay with us
Look forwards to welcoming you...More
The check-in process was the worst, their booking had only one person booked for the King Deluxe room, not two, so they repeatedly asked us for the voucher and double-checking their computer. They ended up sending us to a lounge on the 7th floor where...More
Response from SunwayHotelHanoi, Personal Assistant to General Manager at Sunway Hotel HanoiResponded 22 January 2018
We would like to thank you for letting us know your feedback regarding your recent at our property.
We are most concerned to learn that the stay was not up to your satisfaction. Our sincere apologies for the inconvenience it caused you.
Hi Nick, not sure where that information came from but that is simply not true. We had eggs and dairy products every morning throughout the hotels in Vietnam. The food is cooked definitely different except the eggs . FYI... More
Hi Nick, not sure where that information came from but that is simply not true. We had eggs and dairy products every morning throughout the hotels in Vietnam. The food is cooked definitely different except the eggs . FYI : it is very important to choose your meals wisely as the hygiene of how the food is stored and the water is a very poor standard. Rule of thumb was if the drink was not in a sealed bottle or can then don't drink it and with the food if no Cooked, roasted, fried etc don't eat it. Be careful of anything that has been washed with the water. Have fun