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All reviewsevening buffetold quartergreat hotelbusiness hotelupgraded to a suitemodern hotelbusiness triphigh floorfive star hotelhoan kiem lakean upgradethe executive loungebreakfast was excellentcomfortable roomsfrench quarterstayed here for nightshalong bay
Stayed here. Luxury hotel. I had a great suite with separate bedroom and living room, plus work desk area. Fresh fruits every day. Included limited free laundry services. Only paid like $140. Exceptional bathroom with marble tub, high tech Japanese toilet seat with all the...More
Thank Keith F
Response from MeliaHanoiHotel, Guest Experience Team at Melia HanoiResponded 2 days ago
Dear Keith F,
Thank you very much for taking time to post your comments about our hotel facilities and services.
We are glad to know that you enjoyed the room and you had a pleasant experience with us.
Once again, our most sincere thanks for...More
We got into our room relatively early, thankfully as we had been on the go quite a long time so it was good to take a break. The room was a good size on the 9th floor with a hazy view out over Hanoi. The...More
1 Thank TJ862
Response from MeliaHanoiHotel, Guest Experience Department at Melia HanoiResponded 17 November 2017
On behalf of the whole team of Melia Hanoi I would like to thank you for staying with us and for taking the time to share your warm and detailed feedback on Tripadvisor.
We highly appreciate your compliments regarding our hotel's performance and...More
They will not honour 'lowest price guarantee' advertised on their website and it takes 2-3 times before you get responses from staff. Maybe because it was getting close to Lunar New Year but one of their restaurants and the Club Room was closed so afternoon...More
Response from MeliaHanoiHotel, Guest Experience Department at Melia HanoiResponded 2 days ago
Thank you very much for choosing Melia Hotel for your recent stay in Hanoi and for your nice comments about our Hotel facilities and services.
We would like to apologize for the inconvenience caused regarding the closing The Level lounge and our restaurant....More
We really enjoyed our 3 nights at the Melia. It's in a great location just 10 minutes from the lake, with really friendly staff, well appointed clean rooms, and the best buffet breakfast of all the hotels on our trip!More
Response from MeliaHanoiHotel, Guest Experience Department at Melia HanoiResponded 3 days ago
Thank you for taking the time to leave such a nice feedback on your recent stay with us.
I am glad to know that our staff provided you with a fast response and good service. It’s also a pleasure to know that you...More
This was a great hotel to stay in. It is right nearby the town centre sights. The hotel staff were friendly and the rooms were very nice indeed. The hotel bar was also very nice. Organizing a taxi the airport was a little tricky and...More
Thank M E
Response from MeliaHanoiHotel, Guest Experience Department at Melia HanoiResponded 4 days ago
Dear M E,
On behalf of the entire Meliá Hanoi team, we thank you for the positive comments you have made on TripAdvisor in addition to having chosen us as your home in Hanoi.
Your sincere opinion can be a very valuable reference for other...More