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Pan Pacific Hanoi

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Traveller (1205)
Room & Suite (421)
Dining (82)
Overview
Hotel website
1 Thanh Nien Street, Ba Dinh District, Hanoi 10000 Vietnam See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
Additional information
Visit Hotel Website
Offers from Pan Pacific Hanoi
Special Offer: 20% Off & Free Breakfast!
Hotel deals
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Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,035)
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1,541 results
Traveller rating
834
517
130
40
20
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LanguageEnglish
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834
517
130
40
20
Show reviews that mention
All reviewssofitel plazawest lakerooftop barsummit loungeluxury escapes packagetruc bach lakelake viewold quarterthe club loungered riverbusiness tripa short taxi ridebusiness hotelluxury hotelan upgradebuffet breakfastexcellent hotel
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1 - 5 of 1,541 reviews
Reviewed 3 days ago

There are minor imperfections as one wouldn't expect from a 5-star hotel. Nevertheless, hotel staff are extremely helpful. Food from restaurant are great and reasonably priced. Hotel is getting aged a little, need renovation to keep the brand imageMore

Review collected in partnership with Pan Pacific Hotels Group
Thank peterliks
Response from GM_PPHAN, General Manager at Pan Pacific HanoiResponded 3 days ago

Dear peterliks, Thank you for sharing your comments. While we hope you had a better experience with our room and facilities, it is indeed very encouraging to receive your positive remarks on our service and our culinary offerings. I will pass your comment to the...More

Hotel's Favourite
Reviewed 16 July 2018

You can't miss the hotel as it dominates the West Lake in Hanoi. The lobby of the hotel is very spacious, light and with great use of marble. We had a spacious and very comfortable room on the 12th floor with beautiful views over the...More

3  Thank harmonie
Response from MarcEmmanuel1, General Manager at Pan Pacific HanoiResponded 26 July 2018

Dear harmonie, Thank you for your kind words after your recent stay at our Pan Pacific Hanoi and for recommending us vividly to other travelers. We are very happy to hear that you loved the ambience, the room and facilities, the breakfast variety and quality...More

Reviewed 1 week ago

The air conditioners doesnt work very well and it’s hot at night. The system needs a total overhaul before I come to stay again. Otherwise everything is very good. The rooms, Check in service as well as the breakfastMore

Review collected in partnership with Pan Pacific Hotels Group
Thank 673rohitk
Response from GM_PPHAN, General Manager at Pan Pacific HanoiResponded 3 days ago

Dear 673rohitk, Thank you so much for taking the time to share your experience on tripadvisor. I am very sorry that your room experience was less than perfect, which should not happen in the first place. May I assure you that the issue has been...More

Reviewed 1 week ago

We were in Hanoi for a meeting and decided to put up at the Pan Pacific. As expected, the rooms were excellent, the service left nothing to be desired and the food was beyond compare. Mr.Quang with whom I was in touch, for certain additional...More

Thank whimsical_vagabond
Response from GM_PPHAN, General Manager at Pan Pacific HanoiResponded 3 days ago

Dear whimsical_vagabond, Thank you for choosing Pan Pacific Hanoi for your recent stay in the city and for taking the time to share with us your review. We are delighted to hear that you have enjoyed many aspects of your stay, especially the food and...More

Reviewed 2 weeks ago via mobile

During the period of Vietnam national holiday we decided to check in Pan Pacific Hanoi Hotel instead of going out of town. We had a very pleasant stay at the hotel. Staff were nice and helpful, food was good and tasty. Room was comfortable especially...More

1  Thank LNKHN
Response from GM_PPHAN, General Manager at Pan Pacific HanoiResponded 1 week ago

Dear LNKHN, Thank you so much for your wonderful feedback after your recent stay with us. We really appreciate you taking the time to share your experience and give our Pacific Club team a shout out. It is wonderful to read that you enjoyed all...More

View more reviews
About
Description
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped ...More serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Air Conditioning
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Refrigerator in room
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Family
,
Luxury
,
Romantic
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Luxury
,
Romantic
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
273
Price range
US$98 - US$188 (Based on Average Rates for a Standard Room)
Formerly known as
Sofitel Plaza Hanoi
Also Known As
Sofitel Plaza Hanoi Hotel Hanoi
,
Accor Plaza Hanoi
,
Sofitel Hanoi
,
Hanoi Sofitel
Location
Vietnam > Hanoi
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Luxury
,
Romantic
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
273
Price range
US$98 - US$188 (Based on Average Rates for a Standard Room)
Formerly known as
Sofitel Plaza Hanoi
Also Known As
Sofitel Plaza Hanoi Hotel Hanoi
,
Accor Plaza Hanoi
,
Sofitel Hanoi
,
Hanoi Sofitel
Location
Vietnam > Hanoi
Photos
Traveller (1,205)
Room & Suite (421)
Dining (82)
Pool & Beach (30)
Business Centre & Event Rooms (14)
Amenities (10)
Family and Play Areas (4)
Nearby
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Questions & Answers
Ask a question
Paulami_B
29 August 2018|
AnswerShow all 4 answers
Response from Pam D | Reviewed this property |
No, unfortunately there are no balconies on the smoking floor
0
Votes
tosiah a
9 October 2017|
AnswerShow all 8 answers
Response from Peter M | Reviewed this property |
I think about 1km
0
Votes
amanto07
7 March 2017|
AnswerShow all 5 answers
Response from GM_PPHAN | Property representative |
Dear Amanto07, Thank you for your question and the interest in Pan Pacific Hanoi. We would be able to suggest a few options both for purchasing and for hiring local Vietnamese outfits. Please contact our Concierge team... More
0
Votes
Room Tips
"The air conditioners doesnt work very well and it’s hot at night. The system needs a total overhaul before I..."
Read review
"Premier Suite"
Read review
"Room was not huge with Large suitcases taking up floor space. Pillows were too soft for our liking. Take..."
Read review
"Higher floor, above 12 or higher with a view of the lake and city."
Read review
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