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Pan Pacific Hanoi

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#78 of 578 Hotels in Hanoi
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1 room 2 adults 0 children
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Pan Pacific Hanoi
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1,631 Reviews from our TripAdvisor Community

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Gold Coast, Australia
Reviewed 2 days ago NEW

We had a good time and could not have been looked after any better. The gym was nice, but not too many machines. We did not swim as the chlorine level when we walked into the pool area seemed very high.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank dunlor
Melbourne, Australia
Reviewed 4 days ago NEW

From the time we were met & transferred to the hotel through to our departure was a perfect experience. The rooms facing the lake and the beautiful temple was a photo op not to be missed. The boats of many sizes and shapes made it an ever changing vista both by day & night. The welcome & service & the...

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Robert n
MarcEmmanuel1, General Manager at Pan Pacific Hanoi, responded to this review

Dear Robert n, It is with my great pleasure to learn that you have thoroughly enjoyed your stay with us from your arrival to departure experience. Our Pacific Club rooms and suites indeed provide privileged indulgence with upgraded service. Our special thank to your appreciation regarding our service as we take service culture here very seriously. We certainly wish to...

Troy, Michigan
Reviewed 5 days ago NEW

Very nice stay, comfortable room, rooftop bar view was awesome with great ambiance. I was only there for a day due to having missed a flight and wish i had been able to stay longer. Great central location to the local town shopping and eating

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Raymond D
MarcEmmanuel1, General Manager at Pan Pacific Hanoi, responded to this review

Dear Raymond D, It is always motivating for the team to know that one of our guests had a memorable experience and we are happy that our facilities, service and location helped you enjoy Hanoi so much. We therefore look forward to welcoming you back to Pan Pacific Hanoi in the near future. Sincerely, Marc Emmanuel General Manager

Hong Kong, China
Reviewed 6 days ago NEWvia mobile

New Pan Pacific hotel (Former Sofitel Plaza) - still as good with newly refitted rooms and general facility although layout remains same. Hotel Good service with attentive staff. Clean and bright rooms. Good location near west lake with a superb view! Quite convenience with many cafe n eateries and about 10mins to Hanoi center: old quarter. Nearer to airport than...

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Thank WWW-BYR
Hanoi
Reviewed 1 week ago NEW

I stayed for one week at the Pan Pacific hotel when on a business trip. The hotel was until recently called Sofitel Plaza hotel so you may need to use that name when using a taxi. There is no negative thing to say about this hotel. In particular for a business trip it is perfect as you have a decent...

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Thank HansHanoi
Reviewed 1 week ago

We wouldn't normally stay at a luxury hotel but lucked in with the excellent Luxury Escapes Deal and so spent 3 wonderful nights here. All staff were helpful, lively and charming. They advised us to try the Happy Hour on the 17th floor and that became our default evening entertainment, followed by a delightful walk around the lake. The rooms...

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Helpful?
Thank Gerry W
MarcEmmanuel1, General Manager at Pan Pacific Hanoi, responded to this review

Dear Gerry W, We are delighted to read of your PANtastic stay with us. It is always motivating for the team to know that one of our guests had a memorable experience and we are happy that our facilities, service and location helped you enjoy Hanoi so much. We therefore look forward to welcoming you back to Pan Pacific Hanoi...

Glenelg
Reviewed 1 week ago via mobile

Beautiful Hotel great rooms and views a little out of the way but only 50/60 dong to city centre big language barrier in Hotel and city very few speak or understand English or don't want to shopping very ordinary found some authentic Vietnamese restaurants great food weather was ordinary cool and overcast

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Thank John M
Stoke-on-Trent, United Kingdom
Reviewed 1 week ago

Nice location with great views of West Lake. Hotel has an old charm but all the modern amenities. The lift gives a great view of the pool and the lake, Efficient staff. Good quality breakfasts with special mention for great quality fruits. The only criticism was that the restaurant stopped serving food at 2pm and the only choice after that...

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Thank chinchilla15
Reviewed 1 week ago via mobile

The staff here are amazing! The first night I arrived I didn't sleep as guests in other rooms were making noise (no noise proofing at all). The staff were very helpful and moved me to another room the next morning. The food in the hotel is amazing, rooms are large and comfortable and gym is well equipped.

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Helpful?
Thank worldtrav83
MarcEmmanuel1, General Manager at Pan Pacific Hanoi, responded to this review

Dear Guest, thank you for your recent stay with us and for your valuable feedback. We are pleased to read that you enjoyed your stay overall and wish to apologise for the inconvenience on your first night. Thank you for your compliments on the food quality and the level of customer-service that you received. Thank you for choosing Pan Pacific...

Houston, Texas
Reviewed 1 week ago via mobile

Pan Pacific Hanoi hosted our regional meeting this year and they were very eager to get it right for our treat. The client manager put in enormous effort to ensure that everything went right for us. The food was good, especially the Chinese restaurant on the 2nd floor. The roof top bar gave an excellent birds eye view of the...

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Helpful?
Thank Houstonian88
MarcEmmanuel1, General Manager at Pan Pacific Hanoi, responded to this review

Dear Guest, Thank you for sharing your wonderful experience, following your stay at Pan Pacific Hanoi. We are delighted to read how much you appreciated the service and facilities of the hotel and your wonderful feedback will be shared with our team. Since this was a visit arranged by your company, we now hope to welcome you back on another...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Summit Lounge
Summit Lounge
Cuisines: Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. ... more   less 

Additional Information about Pan Pacific Hanoi

Address: 1 Thanh Nien Street, Ba Dinh District, Hanoi 10000, Vietnam (Formerly Sofitel Plaza Hanoi)
Region: Vietnam > Hanoi
Price Range: €89 - €219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Hanoi 5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Pan Pacific Hotels Group, Expedia, Travelocity, Hotels.com, Agoda, Priceline and Jetsetter so you can book your Pan Pacific Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel
Hotel Style:
#9 Business Hotel in Hanoi
#22 Luxury Hotel in Hanoi
#26 Family Hotel in Hanoi
#30 Spa Hotel in Hanoi
#38 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Hanoi staff and other travellers.
8 questions
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Questions? Get answers from Pan Pacific Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“turn air down to 22 degrees Celsius or a bit less at night to sleep sound. Turn back up in the day to about 28”
 of 5 bubbles dunlor, 21 Mar 2017 | Read review
“One facing the lake is a must.”
 of 5 bubbles Robertn986, 19 Mar 2017 | Read review
“The view from the top floor open bar was awesome”
 of 5 bubbles 559raymondd, 18 Mar 2017 | Read review
“Views over the Lake were lovely.”
 of 5 bubbles 416gerryw, 13 Mar 2017 | Read review
“Lake view room on a higher floor”
 of 5 bubbles Ridgie14, 8 Mar 2017 | Read review
5 of 5