This is a wonderful hotel! We enjoyed our clean rooms, the rooftop bar and restaurant, the hearty breakfast buffet, and the excellent service at the concierge. I will absolutely stay here when we visit Hanoi next year. It is the perfect location to get out and walk around the city -- or taxi to your favorite restaurants. The hotel was also incredibly helpful with booking our tours and activities around the city. And the hotel gym, pool, and spa is excellent! We used all the services several times since they were so wonderful!
It began the moment I landed, met and greeted warmly by the hotel's very pleasant limousine driver then very quickly led up to the lounge. Here I met Tien and then Linh, who were just outstanding in how they very professionally managed my 4 day itinerary-they went over and above what their role entailed ensuring every moment of my stay and visit to Hanoi was smooth, well spent and memorable. Tien was always there to greet me with a smile, asking after me and always ready to genuinely listen to and share in the little adventures I'd been on. Both he and Linh listened to every detail of how each tour I'd been on had been, as they'd played a huge part in planning for it, as they wanted it to go perfectly, and it all did, despite the weather we were experiencing, as Storm Mulan had brought on heavy showers, strong winds and cloudy skies. Yet this did not dampen any of my 4 days in Hanoi. Tien was constantly keeping me updated on what the weather was going to be like, as it constantly changed many times during the day. Linh introduced me to Cha Ca La Vong which I enjoyed on my first evening. Both she and Tien understood my wanting to try truly authentic Vietnamese dishes and even Tuan who served me breakfast made sure the Beef Pho I ordered had the herbs which added fragrance to the dish, giving it its unique taste. I met Tuan again on my last morning and he WOWED me with his soft, calm, patient manner serving every guest-he was genuine in wanting to make every guest happy. I joked how Day 3 started off with 4 T's-Tien, Tuan and the concierge and limousine driver whose names also started with T, making ita TERRIFIC day all the way o the end. Tien ensured the driver knew exactly what I wanted on the mini shopping hunt as they were not the usual items I am sure most tourists would shop for and the driver patiently helped me search for the items on my shopping list, braving heavy traffic and scarce parking lots and even accompanying me to the market. And when we got back T, the concierge was thrilled to see we had managed a successful shopping trip in the short time we had. Tien completed it by going out after his long day at work and returning with the last item on my shopping list. I was at a loss for words as he did that in his own time, sacrificing time he had been looking forward to spending with his family. I was surprised to learn that Linh was graduating on my 3rd day, as she struck me as being someone who had worked for a long time. Her professionalism and experience were excellent for a young graduate like herself. I will definitely return and will not think twice about recommending the Pan Pacific when staying in Hanoi. Everyone, including Hue whom I got to know better when Tien and Linh were away, were such warm, lovely people. There are others whose names I may not recall like the lady who greeted me at check-in in the lobby and the lady in the lounge who spontaneously checked out the time taken to travel to Ho Chin Minh not forgetting the splendid housekeeping team -all exceptionally outstanding and who will make Pan Pacific the place to return to. Thank you very much.…
Good location but hotel in dire need of refurb. Housekeeping is poor generally. The club floor is one of the best though. The quality of food and beverage provided is excellent . The team on the club floor are excellent. Pool/ gym very good… changing rooms terrible.
Very nice hotel with a great view of the lake. The staff was incredibly helpful during our short stay and the highlight of the hotel. The location is in a quieter section of Hanoi if that is preferred. There can be a bit of traffic to old town if that is an issue.
It was my first visit to Hanoi. And the Hotel staff made sure my first impression was a positive one. The front desk was extremely helpful at check-in, and even presented me with a sheet that contained a map and the key tourist sites. The hotel is also situated to fairly close to a few of them, including the Old City quarter. The room was cozy and comfortable, with all the basic amenities covered. Going down to breakfast, I was spoilt for choice with the spread. But I stuck with the local delicacies, and the Phó was as good as I’ve had in Vietnam. A very good stay.
Excellent stay at the pan Pacific. The Pacific Club lounge team has been amazingly friendly and professional during all the stay. The fitness club and Swimming pool are very clean and opening hours are large. Room service and cleaning service were also at their top.
I had a great experience staying at the Pan Pacific and would strongly recommend it, it’s not quite at the old quarter but very close with a very short cab or bike ride. Overall great service from the staff.
Everything was excellent . I had an issue with a card transaction and the hotel management responded to it very professionally. The service and the roof top restaurant were sweet and kind. Front desk people always polite. Delicious breakfast! Thank you
I stayed here for 4 days on a solo leisure trip, with 2 nights under the Club room. The staff at the club lounge has been fantastic, including Mr Tien and Ms Hue. Their warm hospitality made me feel so at home. They greeted me by my name each time, and gave me many excellent recommendations for my itinerary during my short stay. If I’m ever back again, Pan Pacific Hanoi remains one of my top choice to stay!
Very nice location and views. Very nice spread of breakfast buffet. They treat you really well if you book the club rooms which are newly renovated. The whole experience was good except the The Summit . The service was very slow. They did special effort to celebrate our anniversary which was very nice of them ,but we had to leave and go to some other restaurant for food because of slow service.