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Pan Pacific Hanoi

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Traveller (1259)
Room & Suite (445)
Dining (85)
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam.
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Property amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Free Parking
Bar/Lounge
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Smoking rooms available
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Marina View
Lagoon View
HOTEL CLASS
Hotel links
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Reviews (2,072)
Filter reviews
1,568 results
Traveller rating
850
525
133
40
20
Traveller type
Time of year
LanguageEnglish
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850
525
133
40
20
Show reviews that mention
All reviews west lake rooftop bar summit lounge retractable roof luxury escapes package pacific club truc bach lake lake view old quarter the club lounge red river business trip business hotel star hotel taxi ride ho chi minh mausoleum an upgrade
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1 - 5 of 1,568 reviews
Reviewed 2 days ago via mobile

Very mediocre. The hotel was still under maintenance by the time of my visit. My triple room's AC wasn't working FOR THE ENTIRE TIME. Very poor maintenance and service from the hotel, we had to call like 5 times to get them fix the damn...More

1  Thank VietNguyen25
Hotel's Favourite
Reviewed 1 week ago

I cannot say enough wonderful things about this hotel. Starting with their amazing staff everyone is very competent, friendly and gracious. The front desk is multilingual and helped upgrade us to a room with a king size bed over looking Hanoi. The room was impeccably...More

1  Thank dofeige
Response from GM_PPHAN, General Manager at Pan Pacific HanoiResponded 4 days ago

Dear dofeige, Thank you for sharing your feedback with us following your most recent experience with us. I am utterly delighted to hear that you thoroughly enjoyed your stay with us and were made to feel extremely special and looked after by the teams. Thank...More

Reviewed 2 days ago

Rooms are spacious and clean. The restaurant has an excellent breakfast buffet with a wide variety of food. Service is plentiful and helpful. There is an on-site travel agency that can help arrange tours and other travel arrangements. The roof-top bar provides an excellent view...More

Thank Cressie T
Reviewed 1 week ago

I don’t usually stay at 5 star hotels, but it was booked through tour company. Initially I was booked in for 2 nights, but as I cancelled Part of the tour, I ended up staying for 4 nights at the end of Oct. It is...More

Thank pamrei2017
Response from GM_PPHAN, General Manager at Pan Pacific HanoiResponded 4 days ago

Dear pamrei2017, Thank you for taking the time to share your feedback with us following your most recent stay. I am delighted that you enjoyed most aspects of the hotel and found the location convenient and the staff friendly and helpful, especially the House-keeping. Thank...More

Reviewed 1 week ago via mobile

This is a great hotel, very clean, great facilities with pool and gym. Excellent bar and sitting area on 20th floor. Hotel is short taxi ride or a good length walk to the Old Quater. Hong song cafe in the hotel ground floor also serves...More

Thank stormboy250
Response from GM_PPHAN, General Manager at Pan Pacific HanoiResponded 4 days ago

Dear stormboy250, Thank you very much for choosing Pan Pacific Hanoi as your preferred hotel in Hanoi and for taking the time to share your review. It is always rewarding to receive positive feedback! We look forward to welcoming you back in the future. Yours...More

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Questions & Answers
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Gun-Nat
2 October 2018|
AnswerShow all 2 answers
Response from GM_PPHAN | Property representative |
Our supplement from deluxe room to Club room for single occupancy is 60 USD++/night and double occupancy is 80 USD++/night. Please contact the hotel directly for more details. Thank you. We look forward to welcoming you... More
1
Vote
Paulami_B
29 August 2018|
AnswerShow all 4 answers
Response from 32pamd | Reviewed this property |
No, unfortunately there are no balconies on the smoking floor
0
Votes
tosiah a
9 October 2017|
AnswerShow all 8 answers
Response from peterm306 | Reviewed this property |
I think about 1km
0
Votes
Room Tips
"Corner rooms overlooking the lakes."
LesleyC926
1 week ago
Read review
"Excellent service, high quality everything, but you pay for it. Get club level at this price, its worth..."
airyhillstudio
2 weeks ago
Read review
"Definitely try to get the balcony suite and book the Pacific club option"
moyali
24 Sep 2018
Read review
"Worth paying a little extra for a room with a view of the West Lake."
suitdude30
18 Sep 2018
Read review
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PRICE RANGE
US$98 - US$229 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel plaza hanoi hotel hanoiaccor plaza hanoisofitel hanoihanoi sofitel
FORMERLY KNOWN AS
Sofitel Plaza Hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
273
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