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24/12/2017 25/12/2017
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    Pan Pacific Hanoi

    1 Thanh Nien Street, Ba Dinh District, Hanoi 10000, Vietnam
    011 84 243 8238 888
    Hotel website
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    24/12/2017 25/12/2017
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    Traveller (1099)
    Room & Suite (349)
    Dining (82)
    • Excellent54%
    • Very good34%
    • Average9%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “sofitel plaza” (158 reviews)
    “west lake” (146 reviews)
    “summit lounge” (29 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Room Service
    Rooftop Bar
    Fitness centre
    Facilities for Disabled Guests
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Butler Service
    5.0 Star Hotel
    All hotel details
    Offers from Pan Pacific Hanoi
    Special Offer: Free Room Upgrade
    Hotel deals
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (1,876)
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    1 - 5 of 1,420 reviews

    Reviewed 3 days ago

    I felt quite comfortable at my last business trip to Hanoi. Well worth the money, flexible staff. Breakfast could be slightly improved, even last perhaps 30 minutes longer, 'cause cleaning actions start well ahead closing time. Nevertheless absolutely recommendable.More

    Review collected in partnership with Pan Pacific Hotels Group
    1  Thank MatthiasPfeifer
    Response from MarcEmmanuel1, General Manager at Pan Pacific HanoiResponded yesterday

    Dear MatthiasPfeifer, Thank you so much for taking the time to share your experience regarding your recent stay at Pan Pacific Hanoi. It is great to learn that the attentiveness and flexibility of our Associates have made good impression on you. Such compliment is very...More

    Hotel's Favourite
    Reviewed 4 April 2017

    Had a wonderful three nights in Hanoi and totally enjoyed our stay at the Pan Pacific. Friendly staff, good location and comfortable room. Enjoyed our early evening drinks and nibbles on the 17th Floor in the Executive Lounge where we were able to catch up...More

    Review collected in partnership with Pan Pacific Hotels Group
    3  Thank Siety M
    Response from MarcEmmanuel1, General Manager at Pan Pacific HanoiResponded 21 April 2017

    Dear Siety M, Thank you for your great recommendation of our hotel. We were excited to read how much you enjoyed your stay, the access to our Pacific Club Lounge and the breakfast at Pacifica restaurant. Thank you for pointing them out, along with the...More

    Reviewed 4 days ago via mobile

    Excellent food and drink in a relaxed setting. Good service and a steak cooked to perfection. The views are stunning, looking from the main lake of Hanoi all the way round to the Red River. A great spot to have a good meal and watch...More

    Thank Duncan W
    Response from MarcEmmanuel1, General Manager at Pan Pacific HanoiResponded yesterday

    Dear Duncan W, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back to the...More

    Reviewed 1 week ago

    Hotel staff all lovely and very helpful. Breakfast was good however very disappointed with club lounge. Needs to offer more than soft drinks during the day ie cookies, chips,fruit or some kind of nibbles. Overall not at 5 star standard.More

    Review collected in partnership with Pan Pacific Hotels Group
    Thank thieun2017
    Response from MarcEmmanuel1, General Manager at Pan Pacific HanoiResponded yesterday

    Dear thieun2017, It is great to read your comments regarding our breakfast offering, and our service, as we do take our service culture very seriously here. I am however also very sorry to know that we let ourselves down in other areas and that your...More

    Reviewed 1 week ago

    Great Hotel, with great service and some real standout staff members. Food was also very good, rooms tidy and a great view. Nothing seemed to be a problem to organise Enjoyed immensely. Dating a little but im sure this is being looked into immensely.

    Review collected in partnership with Pan Pacific Hotels Group
    Thank 268mrs
    Response from MarcEmmanuel1, General Manager at Pan Pacific HanoiResponded yesterday

    Dear 268mrs, We are pleased to read that highlights of your stay included the spectacular view, food and beverage, and the efficiency of our staff. We hope to see you back soon! Sincerely, Marc Emmanuel General Manager

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Heated pool
    • Indoor pool
    • Hot Tub
    • Price range
    • US$111 - US$198 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Business Hotel in Hanoi
    • #21 Luxury Hotel in Hanoi
    • #26 Family Hotel in Hanoi
    • #30 Spa Hotel in Hanoi
    • #38 Romantic Hotel in Hanoi
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 273
    • Reservation Options
    • TripAdvisor is proud to partner with Pan Pacific Hotels Group, Booking.com, Hotels.com, Ctrip TA, Expedia, Agoda, Hotwire, Travelocity, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Pan Pacific Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Vietnam >
    • Hanoi
    • Also Known As
    • Sofitel Plaza Hanoi Hotel Hanoi ,
    • Accor Plaza Hanoi ,
    • Sofitel Hanoi ,
    • Hanoi Sofitel
    Add Photo Photos
    Traveller (1099)
    Room & Suite (349)
    Dining (82)
    Pool & Beach (29)
    Hotel & Grounds (703)
    Bathroom (60)
    Business Centre & Event Rooms (14)
    Family and Play Areas (4)
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    Ask a question
    Questions & Answers
    tosiah a
    9 October 2017|
    AnswerShow all 8 answers
    Response from Peter M | Reviewed this property |
    I think about 1km
    7 March 2017|
    AnswerShow all 5 answers
    Response from MarcEmmanuel1 | Property representative |
    Dear Amanto07, Thank you for your question and the interest in Pan Pacific Hanoi. We would be able to suggest a few options both for purchasing and for hiring local Vietnamese outfits. Please contact our Concierge team... More
    4 January 2017|
    AnswerShow all 4 answers
    Response from 659dahlial | Reviewed this property |
    Surrounding the hotel, there are a few small cafes and It's about 10 minutes walk towards the lake.
    Room Tips
    "Lake views"
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    "Lake view if you can get it"
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    "Ask for a lake view."
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    "Go for the higher floor rooms with Lake Views."
    Read review
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