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Pan Pacific Hanoi

CancelonUS$104*
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#83 of 580 Hotels in Hanoi
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$184*
US$104*
Great Deal
US$139*
US$139*
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Pan Pacific Hanoi
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1,691 Reviews from our TripAdvisor Community

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Showing 1,271: English reviews
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Traralgon
Reviewed 5 days ago NEWvia mobile

Pick up from airport, check in and out very smooth. We upgraded to a suite which included bedroom & separate living area. Everything was clean and spacious we also had a balcony. We had club access with the upgrade and it is well worth every cent, drinks and food every night and able to use the facilities during the day...

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Helpful?
Thank blawrencej
Gold Coast, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 4 April 2017

Had a wonderful three nights in Hanoi and totally enjoyed our stay at the Pan Pacific. Friendly staff, good location and comfortable room. Enjoyed our early evening drinks and nibbles on the 17th Floor in the Executive Lounge where we were able to catch up with other people we knew. Breakfasts in the Pacifica Lounge were excellent, great omelettes and...

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Siety M
About Hotel's Favourite Review
MarcEmmanuel1, General Manager at Pan Pacific Hanoi, responded to this review

Dear Siety M, Thank you for your great recommendation of our hotel. We were excited to read how much you enjoyed your stay, the access to our Pacific Club Lounge and the breakfast at Pacifica restaurant. Thank you for pointing them out, along with the service received by our associates. It makes us proud to know that your experience was...

spain
Reviewed 6 days ago NEW

The hotel is in a good position next to the lake with some interesting walks around the area (mind the traffic!). The rooms are large and spacious and everything worked well. The indoor pool was well maintained and the roof opens us when it is warmer. It is worthwhile getting a lake view room as it is really lovely. The...

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Helpful?
Thank SpainMizliz
Bedford, United Kingdom
Reviewed 6 days ago NEW

Nothing about this hotel is going to upset you, but it won't delight you either! It has everything you need and runs extremely efficiently, but nothing about it makes you go wow! I think it's usable for those on a budget but please don't book this if you're aiming to impress.

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Helpful?
Thank stevemanning2
Montego Bay, Jamaica
Reviewed 1 week ago

Pan Pacific was a great hotel in a good location and first rate services. Room was wonderful, staff brilliant, gym and pool very good and we were spoilt with great food, attentive, smiling and helpful staff.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Cheryl B
MarcEmmanuel1, General Manager at Pan Pacific Hanoi, responded to this review

Dear Cheryl B, It is most encouraging that our service and facilities surpassed your expectations. Thank you for taking the time to post your positive review, and we definitely look forward to being of service to you again in the near future. Sincerely, Marc Emmanuel General Manager

Perth, Australia
Reviewed 1 week ago

We stayed here as part of our Luxury Escapes package. The other part was spent at Vinpearl in Halong Bay. The hotel is as you would expect for a luxury branded hotel, all marble and anticipatory service. The hotel room was unremarkable- again more marble but relatively non-description otherwise. Breakfast was very good with every taste catered for fresh and...

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Helpful?
Thank 68Mick83
Reviewed 1 week ago via mobile

Very pleasant complimentary pick up from the airport by BMW. The service and attention is quite good as well, especially for the club rooms (u get the executive lounge access with all extra benefits) The pool is very nice, with the glass roof above. However the hotel is pretty old by now and need renovation. It's clean everywhere, but you...

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Helpful?
Thank Camilla S
MarcEmmanuel1, General Manager at Pan Pacific Hanoi, responded to this review

Dear Camilla S, We appreciate your commendations of our service delivery and facilities as we strive to provide memorable hotel experiences for our guest. It seems that you have chosen one of our our Pacific Club rooms which provides privileged indulgence with upgraded service. Having also noted your comments regarding the age of the hotel, please rest assured that followed...

Mumbai (Bombay), India
Reviewed 2 weeks ago

We stayed here in big group for 3 N (1+2 N) recently and it was a memorable experience. First thing that impresses you is the politeness and promptness of staff to make you as comfortable as possible and ensure the check in (& check out) is over in less than a minute !!! Enter the room and a big window...

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Helpful?
Thank ViewWOCrowd
MarcEmmanuel1, General Manager at Pan Pacific Hanoi, responded to this review

Dear ViewWOCrowd, It is definitely commendations like yours which will continue to enable us to try to go the extra mile whenever we can. We look forward to welcoming you back and to continue ensuring your stays with us impress you and provide fond memories of Hanoi. Sincerely, Marc Emmanuel General Manager

Melbourne, Australia
Reviewed 2 weeks ago

Good Hotel to stay ex Sofitel with all good etiquette and protocols. Great refuge from the hustle and bustle of Hanoi. Crossing the road very dangerous. Little to do within walking distance. Everything with taxi. 90% of taxis is less that 5AUD to anywhere except for some uncrupulous taxi drivers in green cabs who' had the meter running at the...

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Michael S
MarcEmmanuel1, General Manager at Pan Pacific Hanoi, responded to this review

Dear Michael S, It is very motivating to learn that you have had an enjoyable and comfortable stay at Pan Pacific Hanoi. Also it seems that our Club Lounge indulgence has added- value to your experience. Your tips about travelling with taxi in Hanoi are indeed very valuable to anyone. The best way to avoid being ripped off by the...

Petaling Jaya, Malaysia
Reviewed 2 weeks ago via mobile

One of our more pleasant stays. Location was convenient. Checking in/out was very efficient. I especially enjoyed their service quality and the extra mile taken by the staff to cater to our needs. Great effort, keep it up!

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Helpful?
Thank LeanneOSL
MarcEmmanuel1, General Manager at Pan Pacific Hanoi, responded to this review

Dear LeanneOSL, Thank you so much for your comment regarding the recent stay at Pan Pacific Hanoi. Positive reviews help our staff to know that their hard work is not going unnoticed and it is always exciting to be able to share these commendations with them. We look forward to have the pleasure of welcoming you back soon. Sincerely, Marc...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Summit Lounge
Summit Lounge
Cuisines: Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. ... more   less 

Additional Information about Pan Pacific Hanoi

Address: 1 Thanh Nien Street, Ba Dinh District, Hanoi 100000, Vietnam (Formerly Sofitel Plaza Hanoi)
Region: Vietnam > Hanoi
Price Range: €83 - €175 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Hanoi 5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Pan Pacific Hotels Group, Booking.com, Hotwire, Agoda, Travelocity, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your Pan Pacific Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel
Hotel Style:
#9 Business Hotel in Hanoi
#22 Luxury Hotel in Hanoi
#26 Family Hotel in Hanoi
#31 Spa Hotel in Hanoi
#38 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Hanoi staff and other travellers.
8 questions
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Questions? Get answers from Pan Pacific Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lake view definitely worthwhile”
SpainMizliz, 17 May 2017 | Read review
“Lake view at the rear of the hotel is best”
68Mick83, 14 May 2017 | Read review
“Take the room on higher floor with extreme left corner for better lake view”
ViewWOCrowd, 8 May 2017 | Read review
“Westlake view”
D3240NTmichaels, 8 May 2017 | Read review
“Ask for a room above the 8th floor overlooking the lake. Upgrade to the club room for that extra special pampering.”
ljs30, 3 May 2017 | Read review
5 of 5
Cancelon
US$104* /night
View Deal
Orbitz.comUS$139
Expedia.comUS$139
AMOMAUS$184
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*Disclaimer
Prices are for 1 room, 2 adults
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