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1 Thanh Nien Street Ba Dinh District, Hanoi 10000 Vietnam
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Traveller (1509)
Room & Suite (529)
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About

#143 of 1,342 hotels in Hanoi
Location
Cleanliness
Service
Value
Travellers' Choice
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Taxi service
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Head massage
Rooftop terrace
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
English, Japanese, Korean
Hotel links
Special Offer:Enjoy Up to 30% Savings on Stays
2349Reviews15Q+A100Room tips

Reviews
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Most Recent
Dawn C wrote a review 14 Nov
Atlanta, Georgia5 contributions
This is a wonderful hotel! We enjoyed our clean rooms, the rooftop bar and restaurant, the hearty breakfast buffet, and the excellent service at the concierge. I will absolutely stay here when we visit Hanoi next year. It is the perfect location to get out and walk around the city -- or taxi to your favorite restaurants. The hotel was also incredibly helpful with booking our tours and activities around the city. And the hotel gym, pool, and spa is excellent! We used all the services several times since they were so wonderful!
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Date of stay: November 2022
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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apl15 wrote a review Aug 2022
Singapore, Singapore6 contributions1 helpful vote
Hotel's Favourite
It began the moment I landed, met and greeted warmly by the hotel's very pleasant limousine driver then very quickly led up to the lounge. Here I met Tien and then Linh, who were just outstanding in how they very professionally managed my 4 day itinerary-they went over and above what their role entailed ensuring every moment of my stay and visit to Hanoi was smooth, well spent and memorable. Tien was always there to greet me with a smile, asking after me and always ready to genuinely listen to and share in the little adventures I'd been on. Both he and Linh listened to every detail of how each tour I'd been on had been, as they'd played a huge part in planning for it, as they wanted it to go perfectly, and it all did, despite the weather we were experiencing, as Storm Mulan had brought on heavy showers, strong winds and cloudy skies. Yet this did not dampen any of my 4 days in Hanoi. Tien was constantly keeping me updated on what the weather was going to be like, as it constantly changed many times during the day. Linh introduced me to Cha Ca La Vong which I enjoyed on my first evening. Both she and Tien understood my wanting to try truly authentic Vietnamese dishes and even Tuan who served me breakfast made sure the Beef Pho I ordered had the herbs which added fragrance to the dish, giving it its unique taste. I met Tuan again on my last morning and he WOWED me with his soft, calm, patient manner serving every guest-he was genuine in wanting to make every guest happy. I joked how Day 3 started off with 4 T's-Tien, Tuan and the concierge and limousine driver whose names also started with T, making ita TERRIFIC day all the way o the end. Tien ensured the driver knew exactly what I wanted on the mini shopping hunt as they were not the usual items I am sure most tourists would shop for and the driver patiently helped me search for the items on my shopping list, braving heavy traffic and scarce parking lots and even accompanying me to the market. And when we got back T, the concierge was thrilled to see we had managed a successful shopping trip in the short time we had. Tien completed it by going out after his long day at work and returning with the last item on my shopping list. I was at a loss for words as he did that in his own time, sacrificing time he had been looking forward to spending with his family. I was surprised to learn that Linh was graduating on my 3rd day, as she struck me as being someone who had worked for a long time. Her professionalism and experience were excellent for a young graduate like herself. I will definitely return and will not think twice about recommending the Pan Pacific when staying in Hanoi. Everyone, including Hue whom I got to know better when Tien and Linh were away, were such warm, lovely people. There are others whose names I may not recall like the lady who greeted me at check-in in the lobby and the lady in the lounge who spontaneously checked out the time taken to travel to Ho Chin Minh not forgetting the splendid housekeeping team -all exceptionally outstanding and who will make Pan Pacific the place to return to. Thank you very much.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 28 Aug 2022
Dear apl15, Thank you so much for taking the time to share your lovely experience at Pan Pacific Hanoi. I am so happy to learn that you have enjoyed your stay and the genuine care from our Associates has made good impression on you. Rest assured that your kind words will be sent to the whole team, especially Linh, Hue, and "T" team to let them know the hard work was not gone unnoticed. We look forward to welcoming you back to our hotel and still impress you on your return. Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anthony V wrote a review 5 Nov
8 contributions1 helpful vote
Good location but hotel in dire need of refurb. Housekeeping is poor generally. The club floor is one of the best though. The quality of food and beverage provided is excellent . The team on the club floor are excellent. Pool/ gym very good… changing rooms terrible.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Eric S wrote a review Oct 2022
Chicago, Illinois34 contributions42 helpful votes
Very nice hotel with a great view of the lake. The staff was incredibly helpful during our short stay and the highlight of the hotel. The location is in a quieter section of Hanoi if that is preferred. There can be a bit of traffic to old town if that is an issue.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 4 weeks ago
Dear Eric S, Thank you for your amazing feedback. I am so glad to hear that we have successfully offered you a refreshing getaway with memorable moments of Hanoi. My team and I appreciate your feedback and look forward to welcoming you back very soon. Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jayan G wrote a review Oct 2022
Colombo, Sri Lanka22 contributions7 helpful votes
It was my first visit to Hanoi. And the Hotel staff made sure my first impression was a positive one. The front desk was extremely helpful at check-in, and even presented me with a sheet that contained a map and the key tourist sites. The hotel is also situated to fairly close to a few of them, including the Old City quarter. The room was cozy and comfortable, with all the basic amenities covered. Going down to breakfast, I was spoilt for choice with the spread. But I stuck with the local delicacies, and the Phó was as good as I’ve had in Vietnam. A very good stay.
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Date of stay: September 2022Trip type: Travelled on business
Room Tip: Ask for a map at check-in
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 18 Oct 2022
Dear Jayan G, Thank you so much for taking the time to share with us your impressions of your excellent stay at Pan Pacific Hanoi Hotel. We are so glad you found everything you loved at our elegant hotel in the bustle and hustle Hanoi, yet indeed tranquil from within; from the very convenient location, to the wide ranged and delectable delicacies, and most importantly the dedicated and genuine service from all our Associates. It brings me with great delight and pride to see all of this highlighted in your comments, and I trust that our colleagues will be as encouraged as I am while reading your wonderful review. My team and I appreciate your kind words and great feedback. We look forward to your next visit in the very near future. Yours Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JeromeA734 wrote a review Oct 2022
Montpellier, France29 contributions9 helpful votes
Excellent stay at the pan Pacific. The Pacific Club lounge team has been amazingly friendly and professional during all the stay. The fitness club and Swimming pool are very clean and opening hours are large. Room service and cleaning service were also at their top.
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Date of stay: October 2022
Rooms
Location
Service
Trip type: Travelled on business
Room Tip: Lake view own upper floors. The Pacific Lounge is excellent
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 10 Oct 2022
Dear JeromeA734, Thank you for your amazing feedback. I am so glad to hear that we have successfully offered you a refuge from your busy schedule. My team and I appreciate your feedback and value your business in every possible manner. We all look forward to welcoming you back very soon. Yours Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ishtiaq H wrote a review Oct 2022
4 contributions
I had a great experience staying at the Pan Pacific and would strongly recommend it, it’s not quite at the old quarter but very close with a very short cab or bike ride. Overall great service from the staff.
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 10 Oct 2022
Dear 248ishtiaqh, Thank you so much for your heartwarming feedback. I am so happy to learn that you have enjoyed your stay and the genuine care of our Associates has made good impression on you. We look forward to welcoming you back to our hotel and again, to impress you with our service and provide fond memories of Hanoi. Yours Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eva N wrote a review Oct 2022
Athens, Greece383 contributions16 helpful votes
+1
Everything was excellent . I had an issue with a card transaction and the hotel management responded to it very professionally. The service and the roof top restaurant were sweet and kind. Front desk people always polite. Delicious breakfast! Thank you
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 10 Oct 2022
Dear Evan691, Thank you so much for taking the time to share your amazing experience at Pan Pacific Hanoi. It has been my pleasure to learn that you have enjoyed many aspects of your stay with us as the magnificent overlook from The Summit bar as well as the attentiveness and professionalism of the entire team. We are looking forward to welcoming you back for another memorable trip with us in the near future. Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sean Chua wrote a review Sep 2022
Singapore, Singapore3 contributions
+1
I stayed here for 4 days on a solo leisure trip, with 2 nights under the Club room. The staff at the club lounge has been fantastic, including Mr Tien and Ms Hue. Their warm hospitality made me feel so at home. They greeted me by my name each time, and gave me many excellent recommendations for my itinerary during my short stay. If I’m ever back again, Pan Pacific Hanoi remains one of my top choice to stay!
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Date of stay: September 2022Trip type: Travelled solo
Room Tip: Consider the small top up for club access, excellent service with reasonable high tea and evening...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 10 Oct 2022
Dear Mr. Chua, Thank you so much for taking the time to share with us the amazing impressions of your recent stay at Pan Pacific Hanoi. We are so glad you found everything you loved at our elegant hotel in the bustle yet tranquil Hanoi, among which is most importantly the bond that you and our team created. It brings me with great delight and pride to see how this is highlighted in your comments, and I trust that our colleagues will be as encouraged as I am while reading your wonderful review. My team and I appreciate your kind words and great feedback. It will always be our pleasure to welcome you back and we hope to see you in the very near future. Best regards, Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charu B wrote a review Sep 2022
Gurugram (Gurgaon), India2 contributions1 helpful vote
Very nice location and views. Very nice spread of breakfast buffet. They treat you really well if you book the club rooms which are newly renovated. The whole experience was good except the The Summit . The service was very slow. They did special effort to celebrate our anniversary which was very nice of them ,but we had to leave and go to some other restaurant for food because of slow service.
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Date of stay: August 2022
Value
Location
Service
Room Tip: Book their club rooms . They are small in size but renovated and modern.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 16 Sep 2022
Dear 31charuB, Thank you for choosing Pan Pacific Hanoi and taking the time to share your experience of the recent visit. I am so glad to hear that you enjoyed many aspects of your stay, from the convenient location, amazing vista over the vast skyline to our wide range of culinary delights, and especially our associates' caring and dedicated service has made a dear impression on you. It is such comments as yours that encourage us to strive further for a genuine service dedicated to all our beloved guests. Despite of that uplifting feeling, yet I believe we have tasks to follow at The Summit bar in order to secure guests' refreshing and fulfilling experience. My team and I appreciate your feedback look forward to welcoming you back very soon. Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$110 - US$137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel plaza hanoi hotel hanoi, accor plaza hanoi, sofitel hanoi, hanoi sofitel
FORMERLY KNOWN AS
Sofitel Plaza Hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
273
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PAN PACIFIC HANOI - UPDATED 2022 Hotel Reviews & Price Comparison (Vietnam) - Tripadvisor

Frequently Asked Questions about Pan Pacific Hanoi
Which popular attractions are close to Pan Pacific Hanoi?
Nearby attractions include Chua Tran Quoc (0.3 km), West Lake (0.3 km), and Hi' De Maison - Vietnam Unique Jewelry (0.5 km).
What are some of the property amenities at Pan Pacific Hanoi?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Pan Pacific Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pan Pacific Hanoi?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pan Pacific Hanoi?
Yes, free parking is available to guests.
What are some restaurants close to Pan Pacific Hanoi?
Conveniently located restaurants include Summit Lounge, Cafe Duy Tri, and Pho Cuon 31.
Are there opportunities to exercise at Pan Pacific Hanoi?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Pan Pacific Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Pan Pacific Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pan Pacific Hanoi?
The staff speaks multiple languages, including English, Japanese, and Korean.
Are there any historical sites close to Pan Pacific Hanoi?
Many travellers enjoy visiting Temple of Literature & National University (2.5 km), Hoa Lo Prison (2.8 km), and Ho Chi Minh Mausoleum (1.6 km).