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Sofitel Legend Metropole Hanoi

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Sofitel Legend Metropole Hanoi
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5,959 Reviews from our TripAdvisor Community

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Showing 4,868: English reviews
Kuala Lumpur
Reviewed 11 December 2014 via mobile

With such excellent service and delicious foods and pastry. Is no wonder that this hotel is tops! Don't forget to sign-up for the bomb shelter tour. Didn't know that this hotel had such underlying history. Only one complain, which is the wifi. It was rather unstable unless you're at the lobby. Apart from this, all is good.

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Helpful?
1Thank juzb78
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review

Dear Juzb78, Thank you for taking the time to write a very valued review on Trip Advisor following your recent stay with us. We are glad to learn that you have enjoyed your stay with us and you were delighted by our delicious foods and excellent services. In the mean time, we regret to learn that the wifi connection did...

Reviewed 11 December 2014

What a fabulous hotel! The setting and surrounds are beautiful and the rooms are lovely, spacious and beautifully maintained. The staff are excellent and management is very professional and attentive. We had a small issue which was resolved very promptly by the hotel manager and deputy manager, which was very impressive. We stayed 2 weeks and would have to say...

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2Thank Shelleymif
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review

Dear Shelleymif, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests...

London, United Kingdom
Reviewed 11 December 2014

A welcome oasis after travelling. Club level is well worth doing as the little extras you get are great. Stayed in Opera Wing very pleasant indeed.Sever restaurants to choose from, the Chateau Briand we had in Le Beaulieu was excellent. Good concierge, had to visit doctor whilst there and they couldn't have been more helpful in arranging this.

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Helpful?
Thank holidayshoes
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review

Dear Holidayshoes, Thank you for taking the time to review our hotel following your recent stay with us, We are delighted to know that your hotel experience met all your expectations, and that you were satisfied by the service in our Club Lounge and the Chateau Brian in Le Beaulieu restaurant. We appreciate your nice comment on our Concierge service....

Chicago, Illinois
Reviewed 10 December 2014

Review collected in partnership with Accorhotels.com
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Thank Joan6867
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review

Armonk, New York
Reviewed 10 December 2014

My wife and I enjoyed our stay in the Sofitel Legend Metropole when we visited Hanoi last month. The hotel is well situated and is clearly a first-class place to stay. Our room was spacious and we had excellent breakfasts. This hotel provides very good services and the staff was polite and helpful. After traveling from New York through Seoul,...

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Helpful?
1Thank ase1707
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review

Dear Ase1707, Thank you for taking the time to share your feedback following your stay. We are delighted to know that you enjoyed your stay in our hotel, the very central location. It is so great that we were able to make your holiday a memorable success. We are sure that this feedback will serve as an encouragement to all...

United Kingdom
Reviewed 10 December 2014

I have been to Hanoi many times and always stayed in smaller hotels.....never again. The Metropole is the epitome of relaxation. From the moment you arrive to the moment you sadly have to leave you feel that nothing is too much trouble. I stayed in a room in the newest wing of the hotel and the room was well appointed,...

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1Thank vwrocco
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review

Dear vwrocco, Thank you for taking the time to write such a great review of your recent stay at Sofitel Legend Metropole Hanoi. It is wonderful to know that we met your expectations across many levels. Rest assured we will share your generous words of praise with our ambassadors who will certainly be motivated. We thank you for your ongoing...

Sydney, Australia
Reviewed 10 December 2014

My family and have stayed at this hotel a number of times, located in a great position near the lake. It's a classic French colonial style hotel with modern facilities, and a beautifully maintained facade and foyer. Rooms are excellent and I hope to return again.

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Thank Michael S
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review

Dear Michel S, Thank you for your review and nice words about our Sofitel Legend Metropole Hanoi. We are glad to learn that you found our hotel’s location to be very convenient and that you enjoyed the French colonial style as well as the room design. It is lovely to know that you enjoyed your stay with us. We appreciate...

Reviewed 9 December 2014

The fact this hotel is a Sofitel Legend says it all. Everything about this hotel was excellent. From the moment we arrived we knew this was a very special hotel which had been recommended by our travel agent. You can't explain a hotel like the Metropole - you have to experience it. I am one very impressed guest!!! And will...

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Thank Niftys
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review

Dear Niftys, Thank you for taking the time to write such a great review of your recent stay at Sofitel Legend Metropole Hanoi. Our staff member is dedicated to providing you with an incomparable level of personalized service designed for our guests and we are more than happy we met your expectations. The support of our guests is extremely rewarding...

Newcastle upon Tyne, United Kingdom
Reviewed 9 December 2014

Without drought the best hotel I have stayed in by a mile and the best hotel in Hanoi, the staff make this hotel the service they provide is 1st class nothing too much trouble to make your stay a great one, the food is wonderful regardless if its in the restaurant or at the poolside bar, but the hotel has...

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Thank roddas51
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review

Dear Roddas51, Thank you for taking the time to write such a lovely review of your recent stay. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. It is...

Hong Kong, China
Reviewed 9 December 2014 via mobile

Excellent hotel. Rooms in old part are classic and stylish, rooms in new part very modern. Great breakfast too. Reminds a bit of raffles Cambodia. Superb location. Staff is great and excellent security. Tip 1. taxis always try to rip you off by going to the wrong Sofitel and then look at you like they really didn't know. A trip...

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2Thank Michiel_PR
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review

Dear Michiel_PR, Thank you very much for taking your valuable time to write us a great review on tripadvisor about your stay at Sofitel Legend Metropole Hanoi. It is wonderful to know that we met your expectations across many levels: the convenient location ,the hotel room design as well as the great customer service and the excellent security. We are...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Primary photo: La Terrase ... more   less 

Additional Information about Sofitel Legend Metropole Hanoi

Address: 15 Ngo Quyen Street, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: €198 - €417 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend Metropole Hanoi 5*
Number of rooms: 364
Reservation Options:
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Also Known As:
Sofitel Legend Metropole Hanoi Hotel Hanoi
Accor Metropole Hanoi
Sofitel Hanoi
Sofitel Metropole Hanoi
Hanoi Sofitel
Hotel Style:
#1 Business Hotel in Hanoi
#8 Luxury Hotel in Hanoi
#9 Family Hotel in Hanoi
#15 Romantic Hotel in Hanoi
#17 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Legend Metropole Hanoi staff and other travellers.
38 questions
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Questions? Get answers from Sofitel Legend Metropole Hanoi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from street”
 of 5 bubbles PWin512, 26 Feb 2017 | Read review
“Get a room in the older part of the HOTEL”
 of 5 bubbles erich802, 25 Feb 2017 | Read review
“Club lounge is located on floor 7 and our room was directly below on the 6th floor - some noise from the chairs.”
 of 5 bubbles leanneg744, 25 Feb 2017 | Read review
“7th floor was beautiful.”
 of 5 bubbles O8762UUsusanm, 23 Feb 2017 | Read review
“Ask for the old section.”
 of 5 bubbles 147lewisa, 21 Feb 2017 | Read review
5 of 5