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Splendid Star Suite Hotel

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636 Reviews from our TripAdvisor Community

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Showing 462: English reviews
Reviewed 25 November 2016

Great service from when we walked in the door! Bit of miscommunication over an issue with our room (our room had no hot water), but they first offered to upgrade as to a more expensive hotel in their chain, then to an identical room in this hotel! Breakfast the next morning was a buffet with a menu that you could...

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Thank Jacob H
Reviewed 25 November 2016 via mobile

Amazing accommodation, facilities and a convenient location. Their service was really great! Lisa at reception is particularly helpful and accommodating. I would highly recommend staying here when in Hanoi as the staff really do go above and beyond to make sure you enjoy your stay.

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Thank Andrea W
Reviewed 24 November 2016 via mobile

Excellent service, clean and tidy. Go out of their way to please Customers, good choice for breakfast .staff very friendly ,warm and polite .around hotel have many bars and Restaurants. They also have pick up from airport to hotel even we arrived at 2 am.

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Thank Lan N
St Albans, United Kingdom
Reviewed 23 November 2016 via mobile

It's a lovely hotel where the staff are very friendly and helpful. Room a little bit small and would have liked a double but the location is amazing right in the heart if Hanoi old quarter. Hanoi city very pleasant to walk around and feel for the country

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Thank fordkate
Kelowna, Canada
Reviewed 22 November 2016 via mobile

My trip to Hanoi was made less stressful due to the staff of this hotel. Their English was good and they were able to help me with my business plans as to where to go to find some amazing fabric which I would never have found on my own. I look forward to staying here again on my next stay.

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Thank Wilhelmine S
Reviewed 20 November 2016 via mobile

Very nice room & good staff.breakfast is really good. The trip to Ha long bay 1 day is extremely amazing.many many restaurants coffee around hotel.we really happy in the time stay here. Next time we will be back again.

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Thank Aryame J
Glasgow, United Kingdom
Reviewed 18 November 2016 via mobile

After making a booking via Amoma, we arrived to discover that they are fully booked and couldn't accommodate us but they could in our sister hotel. Phoned Amoma in the UK to get a refund and had to find somewhere else to say. Hear about so many accommodation scams in Hanoi (yet nowhere else in Vietnam) so I was skeptical....

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1Thank xstephaniexsx
Reviewed 16 November 2016

I and my family stayed here for 3 nights and it's so nice. I love the spacious room and great breakfast. It's a la carte style and the food is not limited so my family can order more. The staffs are friendly and show us where to eat outside. We'll come back next time and recommend our friends.

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Thank Ái D
Reviewed 13 November 2016 via mobile

I like this hotel because it is best hotel in Hanoi very good.lovely hotel,very good staff,close to shopping caffeine,breakfast is really good.Lisa the host of hotel very young and she is so helpful and friendly.and I will be back here again.

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Thank Mohamme114
Reviewed 13 November 2016 via mobile

Good location,near the Hoan Kiem lake,night market.... and the staff so lovely, friendly and helpful. They helped us book the great tour go to Ha Long Bay.I will come back and stay here when i come back Vietnam.

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Thank Hy C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Breakfast included
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
This is the newest star in our hotel group, located at one of the quietest streets in the Old Quarter of Hanoi, and it takes you only a few steps to reach the heart of Hanoi - Hoan Kiem Lake, as well as a lot of famous tourist spots, restaurants and other recreational places. Splendid Star Suite is the result from learning serving-client experiences at three of our prior hotels, aiming at satisfying customers best. Splendid Star Suite is an excellent blend of modern architecture and tasteful design; also all rooms come with a balcony or a large window with large space, so you can see a extremely beautiful panorama of the church as well as the life of Hanoians. Rooms are equipped with sound-proof glass so as to provide a quiet and relaxed space to escape from the hustle and bustle and hectic pace of life in Hanoi. A more special thing is the design of round bed room with a romantic and cozy atmosphere dedicated to couples, definitely promising to bring you sweet and memorable memories. Above all, Splendid Star Suite hotel is a really ideal place to stay with the staff trained under the standards of Splendid Star Hotel system who are enthusiastic, professional and always ready to welcome you and longing to contribute to your memorable vacation about Hanoi. ... more   less 

Additional Information about Splendid Star Suite Hotel

Address: No 28 Au Trieu Street | Hoan Kiem dist, Hanoi 844, Vietnam
Region: Vietnam > Hanoi
Price Range: €29 - €49 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Splendid Star Suite Hotel 3.5*
Number of rooms: 10
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Questions & Answers

Here's what travellers have asked, with answers from Splendid Star Suite Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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