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Hanoi Grand Hotel

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88 Reviews from our TripAdvisor Community

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Showing 68: English reviews
alice
Reviewed 24 September 2014 via mobile

Comfortable and great value for money rooms were clean hotel is well maintained. Only a 5 minute walk to the old quarter markets an plenty of sightseeing close by. Breakfast menu a bit disappointing but hotel staff were great

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Thank Brycebudokan
Perth, Western Australia, Australia
Reviewed 19 September 2014

Stayed here for 4 nights on our first trip to Vietnam. We were really surprised by the size of our room it was massive, there are two large rooms per floor. It is situated in the heart of the old quarter. Easy walking to anywhere or just jump in a taxi. The staff were lovely and very helpful. The breakfast...

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Thank Wendy K
Singapore, Singapore
Reviewed 15 June 2014 via mobile

Definitely, this is not a top 100 hotels in tripadvisor but after staying in this place, it definitely made me feel like 'HOW CAN THIS NOT BE IN THE TOP 10'? Though it is a 3 star hotel, it's services and facilities were really beyond expectations. Day 1, the hotel arranged shuttle bus transfer for us from airport to hotel...

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Thank djdixon
Reviewed 18 April 2014 via mobile

Not sure of the actual cost, as we were moved here from the sister hotel Hanoi Eclipse (which is smaller and has cheaper room rates) but Hanoi Grand has beautiful, large and clean rooms with everything you need. Staff members are friendly and helpful. Breakfast is great! Laundry is good (although takes a while) - many places we've used in...

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Thank Shannon S
Hanoi, Vietnam
Reviewed 25 March 2014

I stayed in the hotel for 4 weeks. The room was ok, basically clean but the bathroom was not good. The shower was leaking through the whole room and there was allways a bad smell inside. Sometimes you would need to tell the cleaning lady how to do the cleaning and to change the sheeds. Everywhere are little ants and...

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Thank bernadet y
Melbourne, Australia
Reviewed 10 March 2014

Comfortable, affordable, good location, pleasant staff, breakfast included. Had to show the cook how to make an omelette but otherwise nothing to complain about. I wanted a late check-out, but decided against it since it was going to cost almost as much a full night stay. Nonetheless, I'll be back again.

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2Thank Glenjamin L
Weipa, Australia
Reviewed 31 January 2014

We booked 3 nights at this hotel and the service (and staff) were excellent. The room was very comfortable for a family of 4. The value for money was outstanding and our every request was met with enthusiasm and a smile. Staff got us tickets to the Water Puppet theatre and we needed a power adaptor to charge our appliances...

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1Thank Craig H
Vienna, Austria
Reviewed 23 January 2014

We spent three nights at this hotel before moving to another place in Hanoi. The location in the heart of the Old Town is great and the staff tries really hard, but there were some complications. On arrival we were not given the room we had booked (with balcony) but another one without any natural light. We pointed the mistake...

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1Thank Treppensteiger
Siem Reap
Reviewed 20 January 2014

We spent a little over a week at the Hanoi Grand Hotel and had a fantastic experience. The price was incredibly reasonable. The friendly staff organised our airport transfers for us, booked our Halong Bay trip with incredibly short notice and did everything that they could to make us comfortable during our time in Hanoi. The room was really nice...

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1Thank Anna_waite
NguyenVietTho, Manager at Hanoi Grand Hotel, responded to this review

Dear Anna_waite, Thank you very much for taking the time to write such as enthusiastic review about your stay at the Hanoi Grand Hotel. We are delighted to hear that you enjoyed our Halong Bay tour and appreciated the hotel high standard of service. We look forwrad to welcoming you back. Thank you. Chinh

Toronto, Canada
Reviewed 4 January 2014

We were sent here after our hotel Hanoi Eclipse Hotel had a heating issue. The rooms were beautiful and spacious but they lost me at the bathroom. No shower curtain... moldy... dark and a odd musky smell. If the washroom was renovated, I wouldn't hesitate to give them a higher rating. The room I would give them 5 stars... but...

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Thank k-existence
NguyenVietTho, Manager at Hanoi Grand Hotel, responded to this review

Dear k-existence, First at all,Thank you for sharing your feedback following your recent stay at Hanoi Grand Hotel. We sincerely regret about breakfast service and bathroom in the room we provided.About Breakfast, we are sorry, because you check - out too early but the cooker begin working from 6 A.M,therefore our staff couldn't make a breakfast better for you. We...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hanoi Grand Hotel is situated in the heart of Vietnam's Capital City, Hanoi, in Hanoi's most popular tourist destination, The Old Quarter.Hanoi Grand Hotel have cheaper price than other hotels with same service. The Old Quarter is the base for experiencing the intriguingly crazy beautiful culture, with not to be missed breathtaking destinations such as Ha Long Bay, and Sapa close by. ... more   less 

Additional Information about Hanoi Grand Hotel

Address: No. 26 Hoi Vu Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: €22 - €39 (Based on Average Rates for a Standard Room)
Number of rooms: 32
Reservation Options:
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Questions & Answers

Questions? Get answers from Hanoi Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Family Suite with bath tub”
williamd775, 3 Jan 2014 | Read review
“We recommend HGH to anyone who is looking for a nice place to stay in the old quarter of Hanoi.”
michaelbW3674ED, 13 Sep 2013 | Read review
“A top Floor”
TusharKelkar, 10 Jul 2013 | Read review
“Avoid Room 801 if possible!”
Victor_Delta, 20 May 2013 | Read review
“there is a good selection of roomtypes to suit different situations. We were a group of 9 and need 5 rooms they had rooms to suite all requirerments.”
cambam08, 18 May 2013 | Read review
5 of 5