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Crowne Plaza West Hanoi

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#79 of 578 Hotels in Hanoi
Certificate of Excellence
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Crowne Plaza West Hanoi
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417 Reviews from our TripAdvisor Community

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Showing 321: English reviews
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Hanoi, Vietnam
Reviewed 1 week ago

The hotel is a good place to hold big events because it is spacious, and the hotel staff are really good supporters. They are nice, ready, and helpful. The service is great, especially the diversity, and deliciousness of the food. Food options are typically Vietnamese and also international.

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Helpful?
Thank TrangPea
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'TrangPea', Thank you so much for sharing your experience with us. As a part of business hotel, the spacious meeting room is a key thing to make our hotel successful. I am indeed very proud of our associates, who at your service with warmth, friendly and supportive, enjoy what they do and they grow each day to create pleasing...

Reviewed 1 week ago

Throughout my 45 years plus professional career I have lodged at numerous hotels worldwide. However, this hotel staff is amazing, it's like a hot shower the moment one enters the lobby, in one word flabbergasted. The staff from the door to your room now their job of making your stay unforgettable. This starts of course at the top, bricks and...

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Helpful?
1Thank Peter T
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear Peter T, It is absolutely delightful to hear such feedback from your experience staying in our Crowne Plaza West Hanoi. I would surely pass it to our team and please believe me when I said for our team, there is no better reward than knowing that our guests are satisfied with the services and facility offered at Crowne Plaza...

Reviewed 2 weeks ago

We stayed here for 2 days at the beginning of our trip. After reading reviews about the location I was a little concerned Hanoi is a blast on all of your senses and staying at this hotel is a welcome break from that. Taxis are easily available to take you to the old town and the 30 minute trip was...

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Helpful?
Thank Rebecca G
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Rebecca G' How wonderful to read your positive comments about your recent stay with us at Crowne Plaza West Hanoi! Our hotel is located at new business district which not only facilitates your way to the Noi Bai International Airport but also brings you to the most peaceful place in Hanoi. Our staff works very hard to insure that...

Antwerp, Belgium
Reviewed 4 weeks ago

We stayed in the hotel for 3 nights in a club room. The club benefits are great , very good breakfast , afternoon tea and a cocktail hour from 1730 until 2000 h. The staff from trainee to everybody else were very nice and helpfull.For the club lounge a few English magazines would be a nice extra. We had an...

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Helpful?
Thank scubadave1
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'scubadave1', Great to learn you enjoyed your experience with us recently at Crowne Plaza West Hanoi! Thanks for sharing your gracious comments and recommendations and I trust that we will also see you back again in the not too distant future; please let me know if I can be of assistance in planning for your next stay! Best regards,...

Jakarta, Indonesia
Reviewed 15 March 2017

This hotel is way too far from most places. It would take me at least 45 minutes to get to my meeting appointments. I had food poisoning on my second evening from something I ate elsewhere. Rang reception if they can help get some medicine, doctor, or any help at all.. Short reply from them was... No.! I struggled through...

Review collected in partnership with this hotel
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Helpful?
Thank f0zzil
Paul T, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “f0zzil”, Thank you for taking the time to write a tripadvisor review about the Crowne Plaza West Hanoi. The hotel is located in the new area business district of Hanoi and depending on where your meetings were, can certainly vary the travel times. The hotel does have taxi’s stationed to ensure that all guests reach their destination safely with...

Not/applicable
Reviewed 14 March 2017

As executive Platinum with IHG, I have always been treated very well at this hotel. Each stay with upgrades and 25 percent off spa and other amenities. Breakfast buffet is large, fresh with excellent variety.

Review collected in partnership with this hotel
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Helpful?
Thank Linda D
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Linda D', Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again....

Bangalore, India
Reviewed 13 March 2017

The Hotel Crowne Plaza, West Hanoi happened to be our refuge for 3 nights that we stayed at Vietnam. Location is not ideal as it is about half an hour drive from downtown, but a property of this size could never be accommodated in the old quarters anyway. A huge property going over 20 floors high and offering nice views...

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Helpful?
Thank ravim84
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'ravim84', Many thanks for the great reveiw you wrote regarding your recent visit to our Crowne Plaza West Hanoi! I am pleased to hear that you enjoyed all of our facilities;the cleanliness, our guestrooms and bath, and the internet met your needs! Thanks also for calling out to our Front Desk team, i'll be sure to share that with...

Reviewed 7 March 2017

The hotel has nice and quiet rooms. The lobby bar with big TV Screens is inviting. The service is everywhere friendly. They have a nice gym and spa. The club facilities are good and the breakfast there gives good choices.

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Helpful?
Thank livingonajetplane
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'livingonajetplane', Thank you for sharing your recent experience at our Crowne Plaza West Hanoi, we're very pleased to know that you enjoyed our products, services and staff throughout the hotel. We appreciate knowing that we made your visit a memorable one! Hoping to have you back with us again one day soon! Best regards, Trang Doan, E-Commerce Executive

Bergamo, Italy
Reviewed 27 February 2017

Good hotel with very good facilities out of the city center . Faclities are well organized: nice pull , good jim and restaurant with good buffet or a la cart. You can have a good rest out of the noise of the city center without miss anything you need. Staff is professional and ready for your needs

Review collected in partnership with this hotel
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Helpful?
Thank Alberto S
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Alberto S', Thank you so much for your review of our hotel. I am so glad to know that you enjoyed your stay with us and we appreciate your positive feedback about facilities and culinary quality. I am sure will pass your kind words to all our staff. I hope will see you at Crowne Plaza West Hanoi in...

Singapore, null, Singapore
Reviewed 13 February 2017

I have no idea why people are complaining about the location of the hotel. It is where it is, not like it can be uprooted and moved to city centre. Check the map before booking, or TripAdvisor. I have been staying in the hotel from the time it opened, and find it excellent, hence I have stayed here about 30...

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Helpful?
Thank bvk_1705
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'bvk_1705', Thank you very much for the outstanding review you shared regarding your recent visit to our Crowne Plaza West Hanoi. How wonderful to learn that you have been here with us since the opening and I am pleased to see that your experience throughout the hotel, with our staff, our culinary offerings and serene environment was satisfying. Especially...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 

Additional Information about Crowne Plaza West Hanoi

Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: €106 - €224 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Number of rooms: 393
Reservation Options:
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Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi
Hotel Style:
#22 Luxury Hotel in Hanoi
#30 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#72 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza West Hanoi staff and other travellers.
8 questions
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Questions? Get answers from Crowne Plaza West Hanoi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed at the top floor no noise at all...”
E1137VXpetert, 13 Apr 2017 | Read review
“Book executive lounge access”
lindadA9457WI, 14 Mar 2017 | Read review
“deluxe room ”
R9077YRalbertos, 27 Feb 2017 | Read review
“Pool view rooms gets plenty of natural light without direct sunlight”
Aekthada, 24 Nov 2016 | Read review
“Room service not great.”
doychin, 16 Sep 2016 | Read review
5 of 5