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Crowne Plaza West Hanoi

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Traveller (171)
Room & Suite (63)
Dining (24)
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Overview
  • Excellent57%
  • Very good36%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (494)
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Traveller rating
208
132
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7
6
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208
132
22
7
6
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All reviewsexcellent hotel for businessthe club loungebusiness tripplatinum memberpillow menubusiness districtroom serviceswimming poolmain restaurantinternet connectionold quartertaxi ridebreakfast spreadmodern hotelthe hotel staffcomfortable staytourist attractions
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1 - 5 of 375 reviews
Reviewed 2 weeks ago via mobile

First time in Hanoi, Vietnam. Had worried about accessing hotel from the airport, however I was relived by the driver dispatched from Crowne Plaza Concierge team. Found myself safe and comfortable at back seat driving to hotel. Was also welcomed by dedicated staffs at Club...More

Thank S C
Response from Jakub S, Manager at Crowne Plaza West HanoiResponded 2 weeks ago

Dear Sam_Sangwook, Warmly greeting from Crowne Plaza West Hanoi, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service from our Concierge team, Club Lounge. Our staff are trained to provide...More

Reviewed 4 weeks ago via mobile

Good stay n very comfortable.. nice big rooms and comfortable beds .. the lounge on the 24 th floor is lovely , and the lounge incharge and staff there are very polite and helpful and very hospitable.. they look after your smallest needs.. good lay...More

1  Thank Gagan C
Response from Jakub S, Manager at Crowne Plaza West HanoiResponded 4 weeks ago

Gagan C, Greetings from Crowne Plaza West Hanoi, Thank you so much for your very kind words, we are all delighted that enjoyed your stay so much. We take pride to make our guests feel at home and well taken care of, so it is...More

Reviewed 15 March 2018

The room is always good and clean, Respond time has improve a lot. Only thing is lift very slow. Also it use to be all around there was nothing. Now it was full of Restaurants. Did not try and the biggest issue I have is...More

Thank Marilynmassageexpert
Response from Jakub S, Manager at Crowne Plaza West HanoiResponded 18 March 2018

Dear Marilynmassageexpert, Thanks for your kind words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us and it is valuable that you have given us your constructive feedback. The lifts are...More

Reviewed 11 March 2018 via mobile

We were here with a group and the facilities had been fine. I would have given a higher rating until I was totally hassled upon departure (at the club level even)! We ordered some pizza after check out and before leaving (even asking how long...More

Thank kchfamily2015
Response from Jakub S, Manager at Crowne Plaza West HanoiResponded 12 March 2018

Dear kchfamily2015, Firstly I would like to thank you for taking the time to advise of your recent stay at Crowne Plaza West Hanoi. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon our...More

Reviewed 10 March 2018 via mobile

This is our third time at the Crowne Plaza for a football tournament. Each time we come, we are impressed. In fact, it's the kids favourite hotel. The room is a nice size, bathroom is good and the buffet is amazing. Staff is super accommodating,...More

Thank JillinSingapore
Response from Jakub S, Manager at Crowne Plaza West HanoiResponded 12 March 2018

Hello JillinSingapore, Thank you for sharing your feedback regarding your stay! I am glad to welcome you to stay third time with us. Also, thank you for the kind words regarding the room, buffet at Lackah Restaurant and our staff. Your feedback really made our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$96 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Luxury Hotel in Hanoi
#34 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#67 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
Details
Price range
US$96 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Luxury Hotel in Hanoi
#34 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#67 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
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Traveller (171)
Room & Suite (63)
Dining (24)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
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YakubAL
18 August 2017|
AnswerShow all 7 answers
Response from Jakub S | Property representative |
Dear "YakubAL" Thank you for your querry. It is around 14Km from Crowne Plaza West Hanoi to the Old Quarter & other spots downtown. It takes about 40-45 minutes to get there by car/Uber/Grab or a bit more by public bus... More
0
Votes
koin_12
12 February 2017|
Answer
Response from Aekthada | Reviewed this property |
I didn't use the pool but I saw it from my room. It's good for a leisurely swim but if you're planning on lap swimming it isn't ideal.
-1
Votes
koin_12
12 February 2017|
AnswerShow all 3 answers
Response from Jakub S | Property representative |
Dear 'koin_12', Greetings from Crowne Plaza West Hanoi! Regarding your concern, our outdoor swimming pool is 25m in length, 8m in width and 1.3m in depth and it is suitable for lap swimming. Best regards, Trang Doan... More
1
Vote
Room Tips
"ask for high floor if you are on business trip. and ask to be far away from Tourist group level"
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"I stayed at the top floor no noise at all..."
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"Book executive lounge access"
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"deluxe room"
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