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6/8/2017 7/8/2017
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    Sheraton Hanoi Hotel

    K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
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    Best prices for your stay
    6/8/2017 7/8/2017
    Savings alert: 12% below average rate

    The price you found is 12% lower than this hotel's average rate of US$113/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$124
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    Traveller (670)
    Room & Suite (367)
    Dining (95)
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    Overview
    • Excellent46%
    • Very good38%
    • Average13%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “west lake” (159 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Shuttle Bus Service
    5.0 Star Hotel
    All hotel details
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (1,417)
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    There are newer reviews for Sheraton Hanoi Hotel
    See the most recent reviews

    311 - 315 of 1,117 reviews

    Reviewed 6 March 2016

    Lovely hotel with exceptional staff. Up grade to club . Well worth extra cost nibbled in evening superb from 5.30- 8.00 pm drinks included gin,vodka,wines,whisky,Bailey's, beer all premiums. Free WiFi in club lounge. Amazing staff. Shuttle bus into centre every 2hrs from 9-6More

    Thank Lesrob
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 14 March 2016

    Dear Lesrob, Thank you for staying in the Sheraton Hanoi. We happy to hear on your pleasant experience with us, especially in the Sheraton Club. All our staffs are always engaging and go the extra step to deliver a pleasant and memorable experience for all...More

    Reviewed 4 March 2016

    stayed during my march business trip. As always the hotel is perfect. Service is excellent. Club lounge is worth the little extra. Very centrally located, lots of restaurants etc. Very nice setting on west lakeMore

    Thank Chris C
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 14 March 2016

    Dear Chris C, Thank you for staying at Sheraton Hanoi. We are delighted to hear on your pleasant experience. We are glad that you enjoyed the Sheraton club and its benefits. The hotel is located next to the West Lake, within the heart of the...More

    Reviewed 3 March 2016

    I must say the house keeping here at the Sheraton Hanoi are all professional and greet you with a smile. Miss Oanh Tran whom I have had the pleasure of meeting while she was cleaning my room greets every time with a smile she does...More

    Thank stacy l
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 14 March 2016

    Dear Stacy I, Thank you for staying at Sheraton Hanoi. We are delighted to hear that you had pleasant experience with us. Our staffs are proactively engaging and dedicated to assist all guests through the warmth and genuine care. Your feedback will motivate the team...More

    Reviewed 2 March 2016

    I stayed at the hotel for two weeks while on business and the staff there truly treated me like I was part of their family. They were both professional and friendly and they made my stay after a long day at work feel like I...More

    Thank tokoroy50
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 14 March 2016

    Dear Tokoroy50, Thank you for choosing to stay in Sheraton Hanoi. All our staffs go out of their way to assist and deliver top quality service to exceed the expectations of all guests. They instill a sense of belonging to all guest through their engagement....More

    Reviewed 2 March 2016 via mobile

    We arrived, exhausted, at 6 am before we realised that the tour operator had only booked our room at normal check in at 2pm. The helpful and friendly staff were obviously well used to this and offered us an extra package which meant we could...More

    Thank Julie L
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 14 March 2016

    Dear Julie L, Thank you for choosing Sheraton Hanoi. We are very happy to hear on your great comments. At Sheraton Hanoi, we always strive to provide personalized service and a pleasant experience to all guests. Outstanding service and facilities have always been our priority....More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$96 - US$287 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #26 Luxury Hotel in Hanoi
    • #31 Business Hotel in Hanoi
    • #34 Spa Hotel in Hanoi
    • #54 Romantic Hotel in Hanoi
    • #55 Family Hotel in Hanoi
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 299
    • Reservation Options
    • TripAdvisor is proud to partner with Starwood APAC, Orbitz, Booking.com, Expedia, Ctrip TA, Hotels.com, Priceline, TripOnline SA, Travelocity, Hotwire, HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Vietnam >
    • Hanoi
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    Traveller (670)
    Room & Suite (367)
    Dining (95)
    Pool & Beach (42)
    Hotel & Grounds (447)
    Bathroom (43)
    Business Centre & Event Rooms (8)
    Family and Play Areas (4)
    Nearby
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    .36 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    surfbreak
    20 July 2017|
    AnswerShow all 4 answers
    Response from tiennguyenngoc | Property representative |
    Dear surfbreak, Please be informed that we have 3 Premium suites with the terrace which located on 18th and 17th floor with panoramic view of the West Lake and the city. They call Presidential Suite and Ambassador suite... More
    1
    Vote
    Spencer230
    26 February 2017|
    AnswerShow all 7 answers
    Response from Lesterino | Reviewed this property |
    Don't know for sure but it was at least by 7am. I eventually chose to eat in main restaurant as the wait for food prep was shorter.
    1
    Vote
    simone s
    6 September 2016|
    AnswerShow all 3 answers
    Response from Aruna G | Reviewed this property |
    Sorry we did not check as the need was not required. But we will update next time when we post. .
    2
    Votes
    Room Tips
    "Get higher floor with view of the lake"
    Read review
    "Lake views are best"
    Read review
    "Rooms with the Lake View have a good view"
    Read review
    "A view of the lake is preferable."
    Read review
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