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Sheraton Hanoi Hotel

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Traveller (958)
Room & Suite (497)
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23 Dec24 Dec
1 room, 2 adults, 0 children
Standard Room
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  • Excellent47%
  • Very good37%
  • Average12%
  • Poor3%
  • Terrible1%
Certificate of Excellence
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Experience stunning Sheraton Club Rooms, while enjoying the added benefits of Sheraton Club Lounge.
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Property amenities
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Business Centre with Internet Access
Wheelchair Access
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Good to know
River View
Park View
Hotel links
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Reviews (1,723)
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All reviews west lake the club lounge spg platinum free shuttle old quarter bit dated lake view breakfast buffet an upgrade executive floor fitness center business trip taxi ride hotel is located the hustle and bustle halong bay pho
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1 - 5 of 1,351 reviews
Reviewed yesterday via mobile

This hotel is located in a great location and is walking distance from the lake. That being said, it is a little outdated and the VIP lounge is nothing to write home about. Also getting to the pool area is quite a long walk as...More

Thank Keckie62
Hotel's Favourite
Reviewed 5 July 2018

Staying on the Club Floor. The services provided were just marvellous! By the second day, the staff knew what I like for breakfast and how I want them cooked! Met the new sales manager, Ms Duyen who was very pro-active in seeking feedbacks. Good recruit,...More

2  Thank durianlizard
Reviewed 2 days ago

I am an SPG member and sometimes stayed in Sheraton, I found this Sheraton is quite nice though there are some rooms to improve especially the pool area. The room is quite nice though it's a bit dated. The service is great and the staffs...More

Thank taewanderer
Reviewed 4 days ago via mobile

I am sure 20 or 30 years ago this was an up to date hotel but today it is pretty poor. It really isn’t an international hotel in Hanoi but very much a Vietnamese 3 or 4 star hotel. Also, prepare to be woken in...More

Thank 109simonw
Response from SheratonHanoiManager, Manager at Sheraton Hanoi HotelResponded 2 days ago

Dear 109simonw, We appreciate the time you spent to share your experience with us. Please accept our sincerely apologize for the unpleasant experience you encountered during your stay with us. Rest assured that we have shared your feedback with our hotel management team for improvement....More

Reviewed 1 week ago via mobile

And where one stays is important! While only for two days, this time I picked Sheraton as it was just next door to the conference venue. Not sorry because room was nice with lake view and staff as always friendly and ready to assist.

Thank miamikic
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Questions & Answers
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25 January 2018|
AnswerShow all 10 answers
Response from Chris P | Reviewed this property |
Yes but it's not the best area to walk around due to tight streets/traffic. We took the free hotel shuttle to the Old Quarter area and spent an entire day there, and I'm sure there are other great places to walk/eat but our... More
26 November 2017|
AnswerShow all 2 answers
Response from SheratonHanoiManager | Property representative |
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
12 November 2017|
AnswerShow all 4 answers
Response from 258crystalb | Reviewed this property |
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
Room Tips
"Higher floor and far from the lift"
2 weeks ago
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"Lake view, upper floor"
26 Oct 2018
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"Room with a view of the lake and the city in the background."
10 Oct 2018
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"A room facing the lake offers a better view"
16 Sep 2018
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US$120 - US$287 (Based on Average Rates for a Standard Room)
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