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Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Experience stunning Sheraton Club Rooms, while enjoying the added benefits of Sheraton Club Lounge.
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
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K5 Nghi Tam, 11 Xuan Dieu Road Tay Ho District, Hanoi 1000 Vietnam
All reviews west lake the club lounge spg platinum free shuttle old quarter bit dated lake view breakfast buffet an upgrade executive floor fitness center business trip taxi ride hotel is located the hustle and bustle halong bay pho
This hotel is located in a great location and is walking distance from the lake. That being said, it is a little outdated and the VIP lounge is nothing to write home about. Also getting to the pool area is quite a long walk as...More
Staying on the Club Floor. The services provided were just marvellous!
By the second day, the staff knew what I like for breakfast and how I want them cooked!
Met the new sales manager, Ms Duyen who was very pro-active in seeking feedbacks. Good recruit,...More
I am an SPG member and sometimes stayed in Sheraton, I found this Sheraton is quite nice though there are some rooms to improve especially the pool area. The room is quite nice though it's a bit dated. The service is great and the staffs...More
I am sure 20 or 30 years ago this was an up to date hotel but today it is pretty poor.
It really isn’t an international hotel in Hanoi but very much a Vietnamese 3 or 4 star hotel.
Also, prepare to be woken in...More
Response from SheratonHanoiManager, Manager at Sheraton Hanoi HotelResponded 2 days ago
We appreciate the time you spent to share your experience with us.
Please accept our sincerely apologize for the unpleasant experience you encountered during your stay with us. Rest assured that we have shared your feedback with our hotel management team for improvement....More
And where one stays is important! While only for two days, this time I picked Sheraton as it was just next door to the conference venue. Not sorry because room was nice with lake view and staff as always friendly and ready to assist.
Yes but it's not the best area to walk around due to tight streets/traffic. We took the free hotel shuttle to the Old Quarter area and spent an entire day there, and I'm sure there are other great places to walk/eat but our... More
Yes but it's not the best area to walk around due to tight streets/traffic. We took the free hotel shuttle to the Old Quarter area and spent an entire day there, and I'm sure there are other great places to walk/eat but our trip was quick...
Response from SheratonHanoiManager | Property representative |
Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit.
Nguyen Ngoc Tien
Director of Rooms