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Sheraton Hanoi Hotel

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#84 of 573 Hotels in Hanoi
Certificate of Excellence
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Sheraton Hanoi Hotel
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1,259 Reviews from our TripAdvisor Community

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Showing 1,000: English reviews
Reviewed today NEWvia mobile

My name is Simon. Stayed a week. Linh Hoang from the club lounge was very pleasant, kind and looking to ensure me and my colleagues were comfortable. Awesome service. The breakfast too was sufficient. Sunday's its quite busy but you cannot fail to get a place to seat as there is enough room. A few months ago too they had...

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Helpful?
Thank Thesh009
Penrith, Australia
Reviewed 3 days ago NEW

Home away from home. Take the opportunity to upgrade to club access for USD40, certainly worthwhile. The staff, location, food choice, room amenities and comfort dictate I do not go elsewhere . This is just the best

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Thank Chris C
Texas Gulf Coast, Texas
Reviewed 5 days ago NEWvia mobile

I had memories mealtime with my friends at Oven Door restaurant, food on the buffet are so delicious and variety. Nice ambient but little clouded, staff are friendly. Many thanks Huong Pham for her personal hospitality.

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Helpful?
Thank williamlawus68
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear williamlawus68, Thank you for taking your time to post review on TripAdvisor. Our culinary team are very happy to read your comments. Our Chef make continuous efforts to ensure high quality and a wide range of cuisines. Our services team are dedicated to serve guests with their passion and inspiration. Thank you for sharing and we look forward to...

Singapore, Singapore
Reviewed 6 days ago NEWvia mobile

This hotel has the most friendliest staffs that I have came across in South East Asia. From the very moment that you step off your taxi at the hotel till your front desk staff, they are all smiling and greeting you with lots of joy. It was my first time at this hotel but I was greeted like I was...

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Helpful?
Thank Vinoth P
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Vinoth P, Thank you very much for sharing your experience at Sheraton Hanoi Hotel. We could not happier when reading your comments. As you mentioned our associates makes the hotel special, they all go out of their way to assist and deliver top quality service to exceed the expectations of all guests. Should your future travels bring you back...

Tokyo, Japan
Reviewed 1 week ago

The stuff at the club lounge, Mr Truong Ngo was so friendly and taught us so much tips about Hanoi. The hotel is located not at the center of the city, but offers free shuttle bus. If use taxi, the fare is just 2.5 USD between the hotel and downtown, Lake Hoan Kiem. We enjoyed free drink and food every...

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1Thank Yukio_Nozu
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Yukio_Nozu, Thank you for sharing your experience at Sheraton Hanoi Hotel. We are delighted to hear that you enjoyed your visit with the Sheraton Club Lounge and that Mr. Truong Ngo was attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review....

Reviewed 2 weeks ago

The service and smiles of the Club Lounge team under Ms Hang Bui is something I always appreciate when I stay at the Sheraton Hanoi Hotel, but the faces we don't often see - the room cleaning team - should also be recognized. Ms Hue Nguyen on the 18th floor is a good example. Not only is she diligent in...

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Helpful?
Thank RePhoenix
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear RePhoenix, Thank you for your review of Sheraton Hanoi Hotel. Your comment are much appreciated. We will definitely to retrain our Sheraton Club team in order to deliver consistent services. We are very happy to read your comment about Ms. Hue Nguyen who always work extremely hard and you always see them with a smile on her face. Once...

Barmston, United Kingdom
Reviewed 2 weeks ago

We stayed at the Sheraton for 3 days and nights during which there was a diplomatic conference and a very high ranking persons wedding. The atmosphere was very unwelcoming for the whole 3 days as we were surrounded by, obviously very important business people who never spoke or acknowledged our presence. The front desk was always busy with business men...

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1Thank irawlins
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear irawlins, Thank you for taking your time to share your experience at Sheraton Hanoi Hotel. We want to first sincerely apologies for the unpleasant experiences you encountered during your stay with us. We could have managed the situation to give you a better experience. Your feedback is very valuable to us. We will move forward to improve. Please allow...

auckland
Reviewed 2 weeks ago

I was in Hanoi for a week and the weather was foggy the whole time. So please bear that in mind when considering my review. The Hotel is great. The rooms are big, modern, clean and have great amenities. The staff are very friendly and helpful. The bar is a bit of a let down. Too many girls doing business...

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Helpful?
Thank Shafraz
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Shafraz, Thank you for your review of the Sheraton Hanoi Hotel. It is great to read your positive comments about the hotel and the rooms and that our associates were friendly and helpful. We noted your comment a the bar and move forward to improve. I hope that we will have an opportunity to welcome you back to the...

Reviewed 3 weeks ago

All the staff has being genuinely helpful and some times went out of their way to help and make sure you're satisfied. everyone is so polite and it just gives you such an amazing feeling. There's a high level of professionalism in any staff position- I had very good interaction and immediate help with reception- restaurant hosts- porters and even...

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Helpful?
Thank Marios L
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Marios L, Thank you for taking your time to share your experience at Sheraton Hanoi Hotel. We are delighted to hear that you had an enjoyable and memorable experience with us. Our associates always strive to provide guests with top quality services and exceeding expectations. Their passion, inspirations and eagerness to learn have shown through the personalized services catering...

Denton, Texas
Reviewed 3 weeks ago via mobile

Upgraded to the top floor. But then downgraded due to Obama and other officials in town.. But otherwise nice hotel. Warm welcome. They even handled a puppet show ticket problem for us. Just say to a taxi Sheraton and they all know where it is.

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Helpful?
Thank blinkrb
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear blinkrb, Thank you for posting your review on Tripadvisor. It's a great pleasure to hear that you've had a lovely stay with us. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Sheraton Hanoi. Therefore, when we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Region: Vietnam > Hanoi
Price Range: €98 - €210 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Orbitz, Agoda, Odigeo, Priceline, Travelocity and Hotels.com so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#34 Spa Hotel in Hanoi
#54 Romantic Hotel in Hanoi
#55 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hanoi Hotel staff and other travellers.
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Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a lake view and whether a diplomatic convention is planned.”
 of 5 bubbles irawlins, 18 Nov 2016 | Read review
“Higher floor facing swimming pool with good view.”
 of 5 bubbles , 13 Nov 2016 | Read review
“Anything above SPG rooms is great”
 of 5 bubbles 347nadeemc, 2 Nov 2016 | Read review
“Please ask for a room with lake view.”
 of 5 bubbles Asimofee, 31 Oct 2016 | Read review
“Sign up for spg membership for upper levels ...”
 of 5 bubbles EweAun, 28 Oct 2016 | Read review
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