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Sheraton Hanoi Hotel

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#82 of 577 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
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1,313 Reviews from our TripAdvisor Community

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Showing 1,038: English reviews
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Houston, texas, USA
Reviewed yesterday NEW

Nice staff and west lake has some good places to eat but I was a bit disappoint. The lounge is fairly large but the food selection in the evening is mediocre. I do like the fact that you can take breakfast in the lounge or the lobby but the hotel feels very dated, and not in a good way. That...

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Helpful?
Thank jsthouston
msp
Reviewed 3 days ago NEW

This was my first time to Vietnam, Hanoi, and this hotel. I was very happy with the overall service provided at multiple touch points from airport pick up, check-in, bell man services, concierge services, Club lounge staff service, meeting room set up and service. Quang Nuygen at the restaurant in lobby level provided delightful service, going the extra mile to...

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Thank P A
derbyshire
Reviewed 1 week ago

Arrived very early morning 6.30 am feeling jet lagged and worn out just wanted shower and sleep to be greeted by the hotels full no bed till 3pm not what you want to hear as the holiday was booked 11 months ago go have some breakfast told no as we have no room number so they gave us a coffee...

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Thank jersey95
Bangkok, Thailand
Reviewed 2 weeks ago via mobile

The hotel is very good! Abit far from the city but Uber works everywhere ;-) we have a very nice room view of West Lake.. and also we've got a surprise by the hotel staff with this lovely bouquet for our Valentine's day.. Thank You once again ;-)

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Thank NochPH
Singapore, Singapore
Reviewed 2 weeks ago

The hotel is located adjacent to large lakes and is quite scenic, the surrounding area is pretty good for eating and small bars, my wife and i found several note worthy bars and little eateries within easy walking distance of the hotel so the location is really good for a chilled stay. however we found the rooms to be quite...

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Thank masondav
Reviewed 2 weeks ago via mobile

My father and I stayed here a few nights while touring Hanoi and the surrounding areas. This hotel is one of my favorite places to stay in the world. I had so much fun chatting with the staff, enjoying their hospitality, and enjoying my short time in North Vietnam

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Thank DaleDale2
vancouver
Reviewed 2 weeks ago via mobile

Stayed here recently for 4 nights. Clean rooms, polite and helpful staff, good location not in town but quiet. Short taxi ride from town or half an hour walk. They have a shuttle bus which will take you into town that runs a few times a day which is excellent. Breakfast buffet was superb.

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Thank RosalynneVancouver
Toronto, Canada
Reviewed 3 weeks ago via mobile

Location - a bit away from city core, about a US$5 cab ride. It is nice and quiet, no cars honking endlessly out the window. The hotel shuttle was sufficient for us to go out in the morning. Restaurant - buffet breakfast was fine. Decent selection. Two restaurants were closed due to Tet and did not get to try them....

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Thank cecececilia
Reviewed 3 weeks ago

We enjoy staying in a Club Room with Club Lounge facilities. Wonderful rooms with lovely views of the lake. The Club Lounge is serving delicious food. All staff are very helpful and speak good English. Always a joy to come back!

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Helpful?
Thank Gun-Nat
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Gun-Nat, We are delighted to know that you had enjoyed your time in Hanoi with Sheraton Hanoi Hotel. Well positioned next to West Lake, Sheraton Hanoi Hotel proudly owns a magnificent view especially for sunset overlooking the lake from Sheraton Club floor. As a culture of Sheraton, our associates are passionate and motivated to exceed guest expectations. Your compliments...

Vancouver, Canada
Reviewed 3 weeks ago via mobile

This is an excellent hotel. It's a little dated and in need of some new carpets and calling in the bathrooms. It makes up for it in its service and staff. They are young and energetic and aim to please. The breakfast buffet is nothing short of outstanding and the lunch buffet is remarkable in its diversity and freshness. The...

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Helpful?
Thank 606KennyG
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear 606KennyG, On behalf of the team at Sheraton Hanoi Hotel, I thank you for your great comments. Here at Sheraton Hanoi, our associates are empowered and motivated to go the extra step to deliver personalized service to all guests. The culinary team are inspired to provide guests with a wide range of food and beverages. Thank you for choosing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Region: Vietnam > Hanoi
Price Range: €99 - €214 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Reservation Options:
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Hotel Style:
#25 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#33 Spa Hotel in Hanoi
#54 Romantic Hotel in Hanoi
#55 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hanoi Hotel staff and other travellers.
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Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even rooms generally offer lake views.”
 of 5 bubbles jsthouston, 26 Feb 2017 | Read review
“Lake view rooms are nice”
 of 5 bubbles PA852, 24 Feb 2017 | Read review
“Book club floors for best rooms and elevated services like wifi”
 of 5 bubbles masondav, 13 Feb 2017 | Read review
“The top floor is nice and quiet and a non smoking floor.”
 of 5 bubbles Gun-Nat, 4 Feb 2017 | Read review
“Sheraton club room - beautiful view of lake and accessible to the club lounge”
  • View from my room on 18th floor
 of 5 bubbles EmikoNozu, 13 Jan 2017 | Read review
5 of 5