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Nice Location, great view from our room. Cleanliness is faultless.
Outstanding staff. Worth every penny that you paid. Highly recommend!
The chinese next door is super noisy but its not their fault. Thanks love!
Staying on the Club Floor. The services provided were just marvellous!
By the second day, the staff knew what I like for breakfast and how I want them cooked!
Met the new sales manager, Ms Duyen who was very pro-active in seeking feedbacks. Good recruit,...More
I'll just get the less awesome parts of our stay out of the way.
The Sheraton Hanoi could benefit from an upgrade - it's been around, and then some, and it shows.
With that little bit of unpleasantry out of the way, I want to...More
The rooms are very spacious and comfortable, and the service is excellent. All staff go out of their way to help and are extremely courteous. The hotel is well located and the food is excellent. The checkin process was seamless and very quick and all...More
The location is slightly far from the Old Quarters, but this means that the surrounding is relatively quiet. It's a very short walk to convenient stores and restaurants. To get around, the hotel provides timed shuttles (which I did not use). Use the Grab app...More
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 ...Morespacious guest rooms and suites, specially designed to help you relax. Experience stunning Sheraton Club Rooms, while enjoying the added benefits of Sheraton Club Lounge. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Yes but it's not the best area to walk around due to tight streets/traffic. We took the free hotel shuttle to the Old Quarter area and spent an entire day there, and I'm sure there are other great places to walk/eat but our... More
Yes but it's not the best area to walk around due to tight streets/traffic. We took the free hotel shuttle to the Old Quarter area and spent an entire day there, and I'm sure there are other great places to walk/eat but our trip was quick...
Response from SheratonHanoiManager | Property representative |
Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit.
Nguyen Ngoc Tien
Director of Rooms