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Sheraton Hanoi Hotel

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Traveller (940)
Room & Suite (465)
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Overview
Hotel website
E-mail hotel
K5 Nghi Tam, 11 Xuan Dieu Road Tay Ho District, Hanoi 1000 Vietnam See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Additional information
Visit Hotel Website
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Reviews (1,688)
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1,326 results
Traveller rating
625
472
171
37
21
Traveller type
Time of year
LanguageEnglish
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625
472
171
37
21
Show reviews that mention
All reviewswest lakethe club loungespg memberold quartershuttle busbit datedlake viewbreakfast buffetan upgradeexecutive floorfitness centerhotel is locatedhalong baythe hustle and bustleexceptional servicephotennis
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1 - 5 of 1,326 reviews
Reviewed 2 days ago via mobile

Nice Location, great view from our room. Cleanliness is faultless. Outstanding staff. Worth every penny that you paid. Highly recommend! The chinese next door is super noisy but its not their fault. Thanks love!

Thank Enjoytheworld89
Hotel's Favourite
Reviewed 5 July 2018

Staying on the Club Floor. The services provided were just marvellous! By the second day, the staff knew what I like for breakfast and how I want them cooked! Met the new sales manager, Ms Duyen who was very pro-active in seeking feedbacks. Good recruit,...More

1  Thank durianlizard
Reviewed 3 days ago

I'll just get the less awesome parts of our stay out of the way. The Sheraton Hanoi could benefit from an upgrade - it's been around, and then some, and it shows. With that little bit of unpleasantry out of the way, I want to...More

Thank Edmund T
Reviewed 4 days ago

The rooms are very spacious and comfortable, and the service is excellent. All staff go out of their way to help and are extremely courteous. The hotel is well located and the food is excellent. The checkin process was seamless and very quick and all...More

Thank Jaideep1411
Reviewed 1 week ago

The location is slightly far from the Old Quarters, but this means that the surrounding is relatively quiet. It's a very short walk to convenient stores and restaurants. To get around, the hotel provides timed shuttles (which I did not use). Use the Grab app...More

Thank REGLIMGL
View more reviews
About
Description
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 ...More spacious guest rooms and suites, specially designed to help you relax. Experience stunning Sheraton Club Rooms, while enjoying the added benefits of Sheraton Club Lounge. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Air Conditioning
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Business
,
Family
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Business
,
Family
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
299
Price range
US$127 - US$215 (Based on Average Rates for a Standard Room)
Location
Vietnam > Hanoi
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Business
,
Family
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
299
Price range
US$127 - US$215 (Based on Average Rates for a Standard Room)
Location
Vietnam > Hanoi
Photos
Traveller (940)
Room & Suite (465)
Dining (127)
Pool & Beach (52)
Amenities (66)
Business Centre & Event Rooms (19)
Family and Play Areas (4)
Nearby
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Questions & Answers
Ask a question
SRAATraveler
25 January 2018|
AnswerShow all 10 answers
Response from Chris P | Reviewed this property |
Yes but it's not the best area to walk around due to tight streets/traffic. We took the free hotel shuttle to the Old Quarter area and spent an entire day there, and I'm sure there are other great places to walk/eat but our... More
1
Vote
Gun-Nat
26 November 2017|
AnswerShow all 2 answers
Response from SheratonHanoiManager | Property representative |
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
1
Vote
Sunshine316601
12 November 2017|
AnswerShow all 4 answers
Response from 258crystalb | Reviewed this property |
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0
Votes
Room Tips
"A room facing the lake offers a better view"
Read review
"High floor with lake view."
Read review
"They are renovating some rooms at the moment so ask for a high floor with a water view."
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"Rooms with a west lake view."
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