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Hanoi Imperial Hotel

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Traveller (136)
Room & Suite (78)
Dining (15)
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Overview
  • Excellent51%
  • Very good40%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“hoan kiem lake”(56 reviews)
“great location”(98 reviews)
“halong bay”(76 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Concierge
4 Star Hotel
All hotel details
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (715)
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574 results
Traveller rating
299
217
45
10
3
Traveller type
Time of year
LanguageEnglish
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299
217
45
10
3
Show reviews that mention
All reviewshoan kiem lakegreat locationhalong bayold quarterhang hanh streetside streetquiet streethotel is locatedtour deskwater puppetsbreakfast buffetlarge bathroomphothe hotel stafftourist attractionsrestaurants and shopseach morning
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1 - 5 of 574 reviews
Reviewed 6 days ago

The Hanoi Imperial is well located in a quiet street very close to the Hoan Kiem Lake. The staff are friendly and accommodating as were nearly all the people we met in Vietnam. By international standard most places are Vietnam are lacking a little, and...More

Thank JWUk
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded 4 days ago

Dear Sir, We really do appreciate you taking the time to provide us with such detailed feedback about your stay at Hanoi Imperial Hotel. I am pleased that our staff was welcoming and accommodating and that you enjoyed our strategic location just a few steps...More

Reviewed 1 week ago via mobile

Very well located, excellent and kind service, nice and comfortable rooms. Good breakfast buffet included. It has a lot of great places to have dinner, lunch or a coffee near by. The staff is always trying to be helpful in any way they can.More

Thank Cynthia d
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded 1 week ago

Dear Mrs. Cynthia, Thank you for your kind review! I truly appreciate your kind word about our staff. It is definitely a boost for us every time we heard positive reviews such as this. Moreover, location is one of the things we are very proud...More

Reviewed 2 weeks ago

We really enjoyed our stay here and were upgraded on arrival to a larger room. The buffet breakfast was a particular highlight but the best thing about the stay was the friendly and helpful staff. The hotel is in a good location near to the...More

Thank Amelie8C
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded 1 week ago

Dear Ms. Amelie, Thank you so much for sharing such a magnificent feedback on Trip Advisor following your recent stay at our property. It is so great to learn that you took advantage of our central location, satisfied with our attentive staff, enjoyed with our...More

Reviewed 2 weeks ago

The place is centrally located amidst the busy market place. Though many restaurants nearby, not having an in house restaurant is a drag. The breakfast spread was awesome. All the staff were Courteous and well mannered.More

Review collected in partnership with this hotel
Thank Jayan1961
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded 2 weeks ago

Dear Mr. Jayan1961, Thank you so much for taking valuable time to share your wonderful experience at Hanoi Imperial Hotel and choosing us during your trip in Vietnam. What a pleasure to learn that our convenient location, delicious breakfast and our attentive staff left such...More

Reviewed 2 weeks ago

This hotel has a very good location near the lake and near many restaurants and shops. The rooms and bathrooms needs to be renovated, are old and dirty. The breakfast is almost asian food, poor of european food.More

Review collected in partnership with this hotel
Thank caluraud
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded 2 weeks ago

Dear Mrs. Caluraud, Thank you very much for spending valuable time to share your valuable feedback after your stay at Hanoi Imperial Hotel. We are very glad to know that you took advantage of our centre location. However, it is regretful to learn that our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Spa
Breakfast included
Hotel Amenities
Airport Transportation
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Spa
Details
Price range
US$53 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Luxury Hotel in Hanoi
#41 Family Hotel in Hanoi
#56 Spa Hotel in Hanoi
#77 Romantic Hotel in Hanoi
Room types
Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$53 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Luxury Hotel in Hanoi
#41 Family Hotel in Hanoi
#56 Spa Hotel in Hanoi
#77 Romantic Hotel in Hanoi
Room types
Non-Smoking Rooms, Smoking rooms available
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Traveller (136)
Room & Suite (78)
Dining (15)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
_frankandkaushalya
25 February 2017|
AnswerShow all 6 answers
Response from Martin W | Reviewed this property |
You should know from your booking that check-in time is 1pm - but it should be possible to check in earlier if a room is available.
1
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Room Tips
"Go as high as you can for quiet. Avoid anything on the second floor."
Read review
"Good location"
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"Go for the superior rooms"
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"Ask for higher levels as rooms from level 3 down are built around with no views out."
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