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Hanoi Graceful Hotel

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Traveller (155)
Room & Suite (98)
Dining (9)
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Overview
  • Excellent69%
  • Very good23%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“mr lee”(21 reviews)
“halong bay”(79 reviews)
“old quarter”(127 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
3 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (550)
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Traveller rating
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309
111
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Show reviews that mention
All reviewsmr leehalong bayold quarteramazing hotelphoexecutive roomquiet streethot watertravel agentfree upgradereception deskamazing servicerooms are cleannight marketbuffet breakfastairport pickuphotel is located
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1 - 5 of 455 reviews
Reviewed 4 days ago

DO NOT BOOK THIS HOTEL EVER! I faced the same problem as the other reviewer before me. I booked a Deluxe city view which promised a balcony included However the hotel manager, Ryan, insisted that there is no such thing and that Agoda listed their...More

2  Thank Dez92
Response from Hanoi H, Owner at Hanoi Graceful HotelResponded 2 days ago

Dear Dez 92- Quan Yi We feel very disappointed when reading your feedback, it was written 100% one side and it proves that you are unreasonable and not knowledgeable. When you booked the room online, then sent us a request for room with a balcony,...More

Reviewed 1 week ago

Our stay at the Graceful Hotel was split because of a trip we took to Sapa. Ellie and the staff at the hotel were more than friendly and were always accommodating. When we left for Sapa they invited us to keep our bags at the...More

1  Thank Dan M
Reviewed 1 week ago

This hotel is a real gem. We had two stays here, each time getting a room with a terrace, which was just fantastic to sit out and watch all the action on the streets below. It's a great location in the old city. WiFi was...More

1  Thank The_Grumpster
Reviewed 2 weeks ago via mobile

My partner and I stayed here for 5 nights. We very much enjoyed our stay. The staff make the hotel great, they are very friendly and extremely helpful. The room is good, bed was comfy and air con worked great. The little extra touches that...More

Thank Kristen F
Reviewed 2 weeks ago via mobile

One our fist visit to Hanoi me and my wife couldn’t have picked a better hotel. The location is perfect and the staff couldn’t have been more helpful, particularly Thuy and Navy they were great. They provided information, maps, how to bargain, local customs and...More

Thank James M
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Room Service
Breakfast included
Hotel Amenities
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Details
Price range
US$26 - US$60 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Hanoi
#31 Best Value Hotel in Hanoi
#43 Business Hotel in Hanoi
#43 Family Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$26 - US$60 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Hanoi
#31 Best Value Hotel in Hanoi
#43 Business Hotel in Hanoi
#43 Family Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms
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Traveller (155)
Room & Suite (98)
Dining (9)
Questions & Answers
Ask a question
Ollian
30 December 2017|
AnswerShow all 7 answers
Response from Frick T | Reviewed this property |
Breakfast is 6am to 10am
0
Votes
lizzyboo69
26 April 2016|
AnswerShow all 3 answers
Response from Hanoi H | Property representative |
Yes. We do. Please email us to get the best offers.
0
Votes
abbycelestino
12 October 2014|
AnswerShow all 3 answers
Response from Hanoi H | Property representative |
Dear valued guest. We offer one way Free pick up service from airport when you book the room directly with us 3 nights minimum. Many thanks & kindest regards, Lee Hotel Customer Care Service
0
Votes
Room Tips
"Do not believe this room when they say Deluxe City View has a balcony!"
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"When booking a room make sure you book the room with a balcony. There are some rooms that do not have windows."
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"Pay extra for a room with a terrace"
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"Make sure after a booking that you confirm with the hotel that you have been allocated the room for which you..."
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