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All reviewsmr leehalong bayold quarteramazing hotelphoexecutive roomquiet streethot watertravel agentfree upgradereception deskamazing servicerooms are cleannight marketbuffet breakfastairport pickuphotel is located
DO NOT BOOK THIS HOTEL EVER!
I faced the same problem as the other reviewer before me.
I booked a Deluxe city view which promised a balcony included
However the hotel manager, Ryan, insisted that there is no such thing and that Agoda listed their...More
2 Thank Dez92
Response from Hanoi H, Owner at Hanoi Graceful HotelResponded 2 days ago
Dear Dez 92- Quan Yi
We feel very disappointed when reading your feedback, it was written 100% one side and it proves that you are unreasonable and not knowledgeable.
When you booked the room online, then sent us a request for room with a balcony,...More
Our stay at the Graceful Hotel was split because of a trip we took to Sapa. Ellie and the staff at the hotel were more than friendly and were always accommodating. When we left for Sapa they invited us to keep our bags at the...More
This hotel is a real gem. We had two stays here, each time getting a room with a terrace, which was just fantastic to sit out and watch all the action on the streets below. It's a great location in the old city. WiFi was...More
My partner and I stayed here for 5 nights. We very much enjoyed our stay. The staff make the hotel great, they are very friendly and extremely helpful. The room is good, bed was comfy and air con worked great. The little extra touches that...More
One our fist visit to Hanoi me and my wife couldn’t have picked a better hotel. The location is perfect and the staff couldn’t have been more helpful, particularly Thuy and Navy they were great. They provided information, maps, how to bargain, local customs and...More