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Madame Moon Hotel

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288 Reviews from our TripAdvisor Community

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Showing 229: English reviews
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Reviewed 4 weeks ago via mobile

Madame Moon Hotel We were very happy with this hotel. It was well priced for what we got. Our room was a decent size and bed comfortable. The bathroom was fine although you have to make sure you keep the seat of the toilet down when you shower as the bathroom also doubles up as a shower cubicle. This is...

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Helpful?
1Thank Cathy J
GM H, Guest Relations Manager at Madame Moon Hotel, responded to this review

Hello Cathy J ! Thank you for your very detailed review. We are so glad to see that you had an excellent experience during your stay with us and stayed 3 times. What’s more, you also mention that our staff are delightful and helpful carrying your cases, keeping them safe and returning your forgotten credit card at no extra cost....

Hermsdorf, Germany
Reviewed 29 January 2017

The hotel has 1 room on each floor, I think 6 in total. There is no lift, so as higher the room as higher you need to climb. I stayed on the 5th floor. Room is spacious and has aircon, TV, fridge, safe and hot water. Bed was huge and comfortable. Checkin professional and staff polite and helpful. Nice buffet...

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Thank oggse
GM H, Guest Relations Manager at Madame Moon Hotel, responded to this review

Dear oggse, It’s such a honor to us to receive so great a compliment. We are glad to know that you had an unforgettable experience staying in our hotel. We also thankful that you highly recommend other guests to stay here because the rooms, staff, location and services are all great. It is really supportive to us. Madame Moon Hotel...

Friday Harbor, Washington
Reviewed 26 January 2017

We booked this room in advance, however we liked the location and rooms so much we returned after two side trips. The rooms are clean, have good beds (usually with rose petals in designs) and private bathrooms. The staff is great and you can book bus tickets and other side trips through them. Breakfast is included and includes, eggs any...

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Thank xiaolin2017
GM H, Guest Relations Manager at Madame Moon Hotel, responded to this review

Dear xiaolin2017, On behalf of Madame Moon Hotel, I would like to express our sincere thank to this review. We are so glad to see that you had an excellent experience during your stay with us and came back several times. Furthermore, your review would be the perfect guide for other guests to know about the rooms, services, and staff....

Reviewed 9 January 2017 via mobile

The location of this hotel is great, large rooms, comfy beds and great staff! Would stay again when I pass through...the lady on reception was really helpful and ordered us a cab at the last minute...

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Thank Sarah M
GM H, Guest Relations Manager at Madame Moon Hotel, responded to this review

Dear Sarah M, It comes as a great news to Madame Moon Hotel that you enjoyed your stay with us. We are thankful for your saying: “The location of this hotel is great, large rooms, comfy beds and great staff”. It is because we are always trying to offer the best services and make you feel cozy like home. You...

Metro Manila, Philippines
Reviewed 5 January 2017 via mobile

Stayed here for four nights with my two children. Reasonably priced and comes with buffet breakfast at a cafe across the street. There's a 24/7 convenience store right in front of it. Very accessible to shopping, food, bars, tour operators, and just a five-minute walk to Hoan Kiem Lake. Staff were very helpful and accommodating to our needs. Our room...

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Helpful?
Thank Maria R
GM H, Guest Relations Manager at Madame Moon Hotel, responded to this review

Hi Maria R, We are so happy to see that you and your family enjoyed your stay with us. We really appreciate your saying: “Staff were very helpful and accommodating to our needs. Our room twice even without my request.”. The reason is that we are always trying to be helpful as much as we can. Besides, you also mentioned...

London, United Kingdom
Reviewed 25 December 2016

I booked two nights here initially but enjoyed staying there so much that I then booked another two nights for later on in my trip. The hotel is in a great location in the old quarter and you can walk to all the main points of interest without difficulty. Rooms were clean, beautifully decorated and the showers are hot and...

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Thank SalouW
Calgary
Reviewed 5 December 2016

We were initially quite satisfied with Madame Moon - clean rooms, hot water, good air conditioner, Wi-Fi, breakfast buffet included across the street. They were accommodating to be used as a pick up / drop off location for tours and allowed us to use their shower after check-out for $5 USD. Everything seemed okay until we inquired about staying an...

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Thank CalgTravels
Reviewed 25 November 2016 via mobile

First time for us in Vietnam. We booked this hotel from home. They picked us up from the airport in hanoi. The rooms are clean and the Staff is very friendly and helpful. We meet Arsen (from the staff) there and he booked us a great Tour to halong Bay. He helped us also to go to sapa by night...

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Thank meike123456
Birmingham, United Kingdom
Reviewed 14 November 2016 via mobile

We booked for 6 nights at Madam Moon and the first 4 nights were great. Fast wifi, good air-con, central location, friendly staff, free breakfast and a large spacious room with a big window to the street. On our 5th day the receptionist told us they were painting the rooms and needed to move us to a sister hotel down...

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Thank Carriemybags
Gothenburg, Sweden
Reviewed 30 October 2016 via mobile

+ The location is great + Staff are friendly and helpful with whatever you need help with. + The rooms are clean and quite big. + breakfast + Price There are no negatives about this hotel. We stayed here two times in two different rooms - both where great. If you want to stay in Hanoi with access to shopping,...

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Thank jagalex1

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Free Parking
  • Restaurant
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Welcome to Madam Moon's Guesthouses! Madam Moon Guesthouse is located on 17 Hang Hanh Str, with the best location in the center of Hanoi old quarter, the guesthouses are almost in one minutes walking to Hoan Kiem Lake, so you can find everything in a short walking distance such as shopping center, Dong Xuan market, Thang Long Water Puppet Theater, the Night-market,city view cafe and thousand of restaurants. GUESTHOUSE ROOM FEATURE: + Aircondition 2-ways (Hot & Cold) + Free Wi-fi in the room and at the lobby of the hotel + Private computer and printer is for free of charge at the lobby + Fan with remote control + Led Tivi LCD 32-inches with cable + Fridge + Private Bathroom + Hot Shower + Free and very strong Wi-fi for internet access in the room + Buffet breakfast included (6:30am - 9:30am) + Tours desk for free information / We are also the travel companies organized tours with the best quality and cheapest prices guaranteed (Tour-information) + Free luggage storage + 24-hours Reception + Free Motorbike/Bicycle Parking + Free local phone if less than 3-minutes + Safety Box + No lock out or Curfew + soft beds + Towels/Soaps/ Shampoo + City map + Hair dryer + Goverment tax included + Currrency exchange + A front desk opened and staffed 24/7 + Daily housekeeping Thank you very much for your time reading about us, we are loooking forward to welcoming your lovely time in our guesthouse! ... more   less 

Additional Information about Madame Moon Hotel

Address: 17 Hang Hanh Str, Hoan Kiem District, Hanoi 100000, Vietnam (Formerly Madam Moon Hotel)
Region: Vietnam > Hanoi
Price Range: €24 - €85 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Madame Moon Hotel 3*
Number of rooms: 9
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Also Known As:
Madam Moon Guesthouse Hotel Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Madame Moon Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No lift in no 2, but i am fit so no issues. Issues for older people or bad legs. Top room has view of lake.”
Gerard2016007, 26 Sep 2016 | Read review
“We liked our upper-level room, but be aware there are no elevators, so those averse to climbing should request lower rooms.”
LoriS568, 28 Aug 2016 | Read review
“Not all rooms have a separate shower.”
robclairenic, 15 Apr 2016 | Read review
“Get a room close to the ground floor”
chefjoey52, 6 Jan 2016 | Read review
“Stairs are steep (but staff help with luggage) so the lower the better.”
RichardC610, 29 Dec 2015 | Read review
5 of 5