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Phoenix Palace Hotel

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1 room 2 adults 0 children
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67 Reviews from our TripAdvisor Community

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Showing 52: English reviews
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Hayward, California
Reviewed yesterday NEWvia mobile

Really enjoyed our stay at the Phoenix Palace Hotel. Very nice courteous staff. Helped us book our tours. Very good breakfast buffet. Excellent chef. Front desk ladies were so kind and always greeted us with a big smile. Rooms were exceptionally clean with great service all around.

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1Thank ereyes52
Mysore
Reviewed 6 days ago NEW

Basically this hotel ticks all your needs. Great location, neat & well maintained, Great staff, comfortable rooms, a good breakfast.I would definitely stay here again in the future as you don't require more then this for a traveller who will be out most of the time.

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2Thank Bhaskar_v_urs
Dublin, Ireland
Reviewed 1 week ago

The staff were incredibly helpful and went above and beyond for us. The rooms were very spacious and clean. It is in a very good location-close to the lake and many shops. The breakfast was very nice- all seven of us would highly recommend it.

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Thank Meg O
Reviewed 2 weeks ago

It was pleasant while i was staying in Phoenix Palace Hotel. Staffs were friendly and helpful, especially receptionist. The room was clean and tidy, It is big enough for solo or couple traveler. Definitely will stay here next trip in Hanoi.

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1Thank shenning y
Dublin, Ireland
Reviewed 2 weeks ago via mobile

Really enjoyed my stay here. The main reason being it's super central and in a great location. The staff were extremely helpful and couldn't do enough for us during our stay. Breakfast was very good and there was a good choice. Rooms were very clean and the shower was hot and new. Couldn't really fault the place!

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2Thank Lisa C
Sacramento
Reviewed 2 weeks ago via mobile

Very accommodating staff. Room was spacious and beds super comfy. Would stay here again. Didn't have the breakfast , but it looked tasty. Good location good price for type of property. Near lake and easy walk to old quarter

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1Thank Mark O
Reviewed 3 weeks ago via mobile

Very clean and spacious room. Staff very friendly and prepared to do anything for you. Breakfast filled you up for the whole day and i am a fussy eater! I used most services including laundry and the concierge booked tours and phone calls for us.

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1Thank Julie D
Pakenham, Australia
Reviewed 3 weeks ago via mobile

Very very helpful staff who bend over backwards to help you at the hotel and with guidance around town.Clean and modern room. Enjoyable breakfast with wide variety. Hotel is very close in walking distance to everything.

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3Thank louch1
Reviewed 3 weeks ago via mobile

Fantastic place to stay, excellent service, very clean, friendly staff and delicious breakfast. Very helpful with guidance around town on places to see and dine. Thank you for a very relaxing and enjoyable stay. Highly recommended.

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2Thank Clouch
Llanbrynmair, United Kingdom
Reviewed 3 weeks ago

I stayed at the Phoenix Palace Hotel during Tet, which I understand is a difficult time for hoteliers in terms of staffing and ensuring sufficient fresh ingredients for breakfast. Despite those adversities the friendly staff at the Phoenix Palace ensured that everything functioned smoothly and professionally. The breakfasts were top notch too, with a wide choice and daily changes to...

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1Thank CreakingBones

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
The Phoenix Palace Hotel Hanoi is ideally situated in the Old Quarter, near Joshep ' Cathedral, shopping, cafes and night entertainment- All at your doorsteps. We provide a superior level of service to satisfy the needs of our global guests. With a perfect combination among experienced member, Phoenix Palace Hotel offers an extraordinary level of service and coordinated interior designs. With 26 en-suite exclusive guest rooms, the Phoenix Palace Hotel offers cosmopolitan elegance and comfort to suit all needs from business to family, to leisure and adventure. Enter a world that is complete in every way. Be looked after by a dedicated and professional team who will be delighted to make your stay in Hanoi, and Vietnam, a truly unforgettable and special one. ... more   less 

Additional Information about Phoenix Palace Hotel

Address: 27 Phu Doan Street, Hoan Kiem District, Hanoi 100000, Vietnam (Formerly Hanoi Central Star Hotel)
Region: Vietnam > Hanoi
Price Range: €34 - €98 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Phoenix Palace Hotel 3*
Number of rooms: 26
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix Palace Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“6th floor room is the best”
Bhaskar_v_urs, 19 Apr 2017 | Read review
“If you choose a lower-cost room, ask for one on a high floor with an external window.”
CreakingBones, 30 Mar 2017 | Read review
“Ask for a room with window above 1st floor.”
brianhX1193UU, 10 Mar 2017 | Read review
“it is close to church and near the centre to shop to enjoy entertainment.”
Y5788EF_, 27 Feb 2017 | Read review
“room number 101”
jeffreyk422, 15 Dec 2016 | Read review
5 of 5