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Cinnamon Hotel

#95 of 578 Hotels in Hanoi
Certificate of Excellence
09/04/2017 10/04/2017
1 room 2 adults 0 children
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Cinnamon Hotel
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252 Reviews from our TripAdvisor Community

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Showing 209: English reviews
Monchengladbach, Germany
Reviewed 9 August 2016

Wonderful hotel, the staff really went out of their way to make us feel welcome. They helped us with tours and gave us some great tips for getting to know the city. Awesome breakfastand perfect location! The rooms are comfy and spacious, you couldn't ask for more.

3Thank PatrickundAnna
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear PatrickundAnna, We appreciate that you took the time in sharing your memorable experience on your recent visit with us. We are very thrilled to hear that our team made you feel welcome; our breakfast is awesome; our rooms are comfy and spacious; and our location is perfect. Your feedback will be shared to whole staff who always hard-worked to...

Reviewed 6 August 2016 via mobile

My partner and l stayed 6 nights in the Cinnamon Hotel Hanoi, at the start of July. It's resonably priced with great staff, in an excellent location. The weather was hot and humid with a combination of sunny and rainy days. The staff, Tracey, Sony and Phoenix, were all very friendly, helpful and knowledgeable on things to do and see...

2Thank Fatima A
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Fatima A, We are so thankful for your stay with us and really highly appreciate your detail comment. It is great to know that you had a wonderful stay and particularly value the assistance of our staff. Thanks for your compliments on our excellent location, reasonable price as well as the helpful, friendly and knowledge staff (Mr Sony, Ms...

Montclair, New Jersey
Reviewed 17 July 2016

Beautiful, large room with view of the cathedral. The room, indeed the entire hotel, was spotless. The church bells chiming were a plus for us. The location in the historic section was great for wandering and for the nearby restaurants. My favorite spot in the hotel was the breakfast area because it gave you a view of the street --...

Thank Lisa W
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Lisa W, Thank you very much for a wonderful review after your recent stay with us I am glad to know that you had an enjoyable stay with us and all the hotel facilities as well as delivered service fully met your expectations. Your review is truly a motivation for us to keep delivering exceptional service and creating a...

Gold Coast, Australia
Reviewed 29 June 2016

ABSOLUTE 5 STAR TREATMENT from the wonderful staff and the manager. The food (arguably the best Pho from North to South Vietnam), the spacious rooms and balcony's, the modern (but authentic ambience) of the hotel in the heart of Hanoi, the close walking distance to almost any historical site you desire, shopping, markets, Old Quarter, French Quarter, the historical St...

Thank KayeandDave
CINAGRP, Quản lý bộ phận lễ tân at Cinnamon Hotel, responded to this review

Dear KayeandDave, Thank you for taking the time to write us your experience at Cinnamon Hotel. It is great to read that you enjoyed your stay with us during visit Hanoi City. Also, the Cinnamon team, great location, hotel room and food made you stay! We have already shared your valuable feedback to our team which is always very well...

Reviewed 18 June 2016

Pros: friendly staff, great location, nice view if upgrade to cathedral room, helpful welcome information pack. Cons: noisy (e.g. church bells sound all night - ear plugs are, at least, provided), cramped bathroom (no bath or shower - a strange wet room affair), no mosquito net (which would have been handy), broken safe (staff aware). Overall: this was the priciest...

Thank YouWotMate
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Mrs Tania Hoahing and Mr Goh Chien Yen, Thank you very much for sending us your precious feedback on Tripadvisor. We do take note all the issues during your stay with us which caused you disappointment. We would like to apologize for the unpleasant experience with the points you had mentioned. We truly regret your disappointment concerning the service...

Reviewed 7 June 2016 via mobile

Beautiful hotel and equally beautiful staff by the name of Tracey , Tracey was helpful in every way with everything we needed , rooms were stylish and clean and breakfast was delicious , highly recommend this hotel ..

Thank Craig D
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Craig D, Many thanks for the great comments in this review! It’s such a pleasure to hear about your wonderful stay and that our team (especially Ms Tracy) took such wonderful care of you. Your generous compliments have been shared with the team for whom it will be a tremendous source of inspiration. We look forward to welcoming you...

Reviewed 30 April 2016 via mobile

Great hotel in all aspects. Location is good to walk around most of Hanoi and the various sights. We were in the Basil room located in the 1st floor at the rear which was large and clean with complimentary toiletries and bottled water, along with earplugs. These were necessary due to the building work at the premises behind the hotel...

Thank RichH75
CINAGRP, Quản lý bộ phận lễ tân at Cinnamon Hotel, responded to this review

Dear Carol and Richard, Thank you for sharing your lovely feedback following your stay with us in April. Moreover, it was also our hapiness to celebrate your honeymoon trip at our Cinnamon Hotel Hanoi. We are very proud to read your positive comments about your stay, particularly your kind words regarding the location, room’s facilities, breakfast as well as the...

Perth, Australia
Reviewed 29 April 2016

Found this little hotel on tripadvisor and was not let down. You can get a tuk tuk or taxi but we walked everywhere as it's a great location. All the staff are amazing, particularly Phoenix, who went out of their way to advice and help get the most from our trip. The cathedral bells were not intrusive and we soon...

1Thank 214suze
CINAGRP, Quản lý bộ phận lễ tân at Cinnamon Hotel, responded to this review

Dear Susan and Victoria, We thank you for staying with us and sharing your kind and detailed comments. We are glad to know you had an enjoyable stay with us and that all from the hotel location, breakfast as well as the attentive service from helpful and friendly staff (Ms Phoenix in particular). Your review is truly an inspiration for...

A TripAdvisor Member
1 review
Reviewed 25 April 2016

My wife, 1 year old son (Max!) and I had a perfect week in Hanoi's old quarter. Purposely didn't too much and it was made to be wonderful by the staff at Cinnamon, particularly Tracy and Phoenix. They treated us so well - especially Max, giving us a moment for coffees and beers - that by the end of the...

Thank A TripAdvisor Member
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Ian, Si Wan, Max, Many thanks for your lovely review on Tripadvisor. We are delighted to hear that our professional staff created a memorable and enjoyable stay for your family. We read your review with the pride on the staff (Ms Tracy and Phoenix in particular). The staff are the key for our success and make us different from...

Bangkok, Thailand
Reviewed 17 April 2016 via mobile

We had a wonderful family vacation to Hanoi and loved the Cinnamon Hotel. The location was perfect and the service was exceptional. The staff were awesome, attentive to our every need. A big " thank you" to Phoenix, Tracy and the other staff members who were always present to greet us, answer questions, give us directions and guide us with...

Thank Jane V
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Jane, Mark, Kyle, and Collin, Warmest greeting to welcome your family to Cinnamon Hotel Hanoi We are very happy that you had a comfortable stay and recognize many positive aspects including our perfect location, exceptional service and fabulous team (Ms Tracy and Ms Phoenix in particular). It is a joy to see and make sure that our guests know...

55 photos of this hotel

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09/04/2017 10/04/2017
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  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Free Parking
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Room Service
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Cinnamon Hotel offers comfortable hotel rooms in a prime location in the old quarter of Hanoi. The beautiful St Josephs church is nearby and Hoan Kiem lake is only a few steps away. Cinnamon hotel is nestled among quiet, tree-lined streets surrounded by good restaurants, boutique shops, and the city's favourite hangouts. ... more   less 

Additional Information about Cinnamon Hotel

Address: 26 Autrieu str | Hoan Kiem, Hanoi, Vietnam
Region: Vietnam > Hanoi
Price Range: €49 - €63 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cinnamon Hotel 3*
Number of rooms: 6
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Hotel Style:
#38 Family Hotel in Hanoi
#58 Business Hotel in Hanoi
#78 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Hotel staff and other travellers.
3 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'm sure any traveller would be happy with any of the rooms within the hotel”
 of 5 bubbles KayeandDave, 29 Jun 2016 | Read review
“Cathedral rooms are noisiest but have best views”
 of 5 bubbles YouWotMate, 18 Jun 2016 | Read review
“All the rooms were the same I think”
 of 5 bubbles SuziD452, 8 Apr 2016 | Read review
“Pay extra for a Cathedral view as it is nicer”
 of 5 bubbles Boondubs, 20 Mar 2016 | Read review
“Front rooms church view, back rooms quieter. High ceilings, long stair-flights (no elevator) staff happy to carry bags.”
 of 5 bubbles 975donaldh, 6 Mar 2016 | Read review
5 of 5
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