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Cinnamon Hotel

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#104 of 573 Hotels in Hanoi
Certificate of Excellence
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242 Reviews from our TripAdvisor Community

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Showing 203: English reviews
Weston-super-mare
Reviewed 8 October 2016 via mobile

We came to Hanoi on vacation and discovered this little gem located near the cathedral. Great service and the coconut coffee awoke the senses. So worth the effort and the few $$. I enjoyed one each day of my stay in Hanoi and can only dream of replicating one at home. Perfect!! We also tried a few of the other...

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Helpful?
Thank Jan L
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Jan L, Thank you so much for sharing your experience after your recent stay at Cinnamon Hotel. We are very happy to learn that you loved to stay at our hotel and found us with many positive aspects regarding great location and attentive service. Especially, thanks for your appreciation on the Coconut Coffee at Mint cafe Restaurant. Why not...

Melbourne, Australia
Reviewed 3 October 2016 via mobile

This hotel is deceptive, looks small but the rooms have more than enough space and the decor is simply divine. It is located next to the St. Joseph hotel which is fortunate if you are staying on a Sunday because they have their mass. The breakfasts in the mint cafe are very nice and I strongly recommend the egg coffee...

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Thank aaskinner
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear aaskinner, Thank you for staying with us and sharing your kind comments. It is a pleasure to read such an encouraging review from you and we are delighted to see that you appreciated a breakfast at Mint Cafe Restaurant (Egg coffee, muesli cereal & yogurt in particular). Your review created a motivation for all staffs at Cinnamon Hotel who...

New York City, New York
Reviewed 27 September 2016

Hotel Cinnamon is by far the best, cleanest hotel I have stayed in. The staff was amazing, gracious, warm, and accommodating. They took wonderful care of me even after I had checked out, allowing me to have a shower after getting caught in a downpour, even bringing me something to drink and giving me a ride to the train station....

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Thank nr0sen
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear nr0sen, It's so wonderful to read your detail review after your recent stay with us. Your excellent review was bright our day with many positive and impressive points such as an amazing, gracious, warm staff; lovely and spacious room; great view from balcony; comfortable bed; good location. With the warm and nice words from your review, we believe that...

Penang Island, Malaysia
Reviewed 11 September 2016 via mobile

A small boutique near the st joseph cathedral with great level of hospitality. The receptionist, Mai is just superb, cheerful and remembers all of her guest names. Definitely the highlight of our trip. A small and cozy set up. The hotel is near old quarters, and surrounded by many eateries.

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Thank ProfBadaruddin
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear ProfBadaruddin, Thank you very much for choosing to stay with us and for your fantastic feedback. I am delighted that you were impressed with the hotel and the services provided by our team (Ms Mai in particular). We really appreciate such a positive review and we hope to see you again next time when you have plan to travel...

Monchengladbach, Germany
Reviewed 9 August 2016

Wonderful hotel, the staff really went out of their way to make us feel welcome. They helped us with tours and gave us some great tips for getting to know the city. Awesome breakfastand perfect location! The rooms are comfy and spacious, you couldn't ask for more.

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3Thank PatrickundAnna
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear PatrickundAnna, We appreciate that you took the time in sharing your memorable experience on your recent visit with us. We are very thrilled to hear that our team made you feel welcome; our breakfast is awesome; our rooms are comfy and spacious; and our location is perfect. Your feedback will be shared to whole staff who always hard-worked to...

Reviewed 6 August 2016 via mobile

My partner and l stayed 6 nights in the Cinnamon Hotel Hanoi, at the start of July. It's resonably priced with great staff, in an excellent location. The weather was hot and humid with a combination of sunny and rainy days. The staff, Tracey, Sony and Phoenix, were all very friendly, helpful and knowledgeable on things to do and see...

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2Thank Fatima A
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Fatima A, We are so thankful for your stay with us and really highly appreciate your detail comment. It is great to know that you had a wonderful stay and particularly value the assistance of our staff. Thanks for your compliments on our excellent location, reasonable price as well as the helpful, friendly and knowledge staff (Mr Sony, Ms...

Montclair, New Jersey
Reviewed 17 July 2016

Beautiful, large room with view of the cathedral. The room, indeed the entire hotel, was spotless. The church bells chiming were a plus for us. The location in the historic section was great for wandering and for the nearby restaurants. My favorite spot in the hotel was the breakfast area because it gave you a view of the street --...

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Helpful?
Thank Lisa W
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Lisa W, Thank you very much for a wonderful review after your recent stay with us I am glad to know that you had an enjoyable stay with us and all the hotel facilities as well as delivered service fully met your expectations. Your review is truly a motivation for us to keep delivering exceptional service and creating a...

Gold Coast, Australia
Reviewed 29 June 2016

ABSOLUTE 5 STAR TREATMENT from the wonderful staff and the manager. The food (arguably the best Pho from North to South Vietnam), the spacious rooms and balcony's, the modern (but authentic ambience) of the hotel in the heart of Hanoi, the close walking distance to almost any historical site you desire, shopping, markets, Old Quarter, French Quarter, the historical St...

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Thank KayeandDave
CINAGRP, Quản lý bộ phận lễ tân at Cinnamon Hotel, responded to this review

Dear KayeandDave, Thank you for taking the time to write us your experience at Cinnamon Hotel. It is great to read that you enjoyed your stay with us during visit Hanoi City. Also, the Cinnamon team, great location, hotel room and food made you stay! We have already shared your valuable feedback to our team which is always very well...

Reviewed 18 June 2016

Pros: friendly staff, great location, nice view if upgrade to cathedral room, helpful welcome information pack. Cons: noisy (e.g. church bells sound all night - ear plugs are, at least, provided), cramped bathroom (no bath or shower - a strange wet room affair), no mosquito net (which would have been handy), broken safe (staff aware). Overall: this was the priciest...

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Thank YouWotMate
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Mrs Tania Hoahing and Mr Goh Chien Yen, Thank you very much for sending us your precious feedback on Tripadvisor. We do take note all the issues during your stay with us which caused you disappointment. We would like to apologize for the unpleasant experience with the points you had mentioned. We truly regret your disappointment concerning the service...

Reviewed 7 June 2016 via mobile

Beautiful hotel and equally beautiful staff by the name of Tracey , Tracey was helpful in every way with everything we needed , rooms were stylish and clean and breakfast was delicious , highly recommend this hotel ..

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Thank Craig D
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Craig D, Many thanks for the great comments in this review! It’s such a pleasure to hear about your wonderful stay and that our team (especially Ms Tracy) took such wonderful care of you. Your generous compliments have been shared with the team for whom it will be a tremendous source of inspiration. We look forward to welcoming you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Free Breakfast
  • Concierge
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Cinnamon Hotel offers comfortable hotel rooms in a prime location in the old quarter of Hanoi. The beautiful St Josephs church is nearby and Hoan Kiem lake is only a few steps away. Cinnamon hotel is nestled among quiet, tree-lined streets surrounded by good restaurants, boutique shops, and the city's favourite hangouts. ... more   less 

Additional Information about Cinnamon Hotel

Address: 26 Autrieu str | Hoan Kiem, Hanoi, Vietnam
Region: Vietnam > Hanoi
Price Range: €51 - €61 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cinnamon Hotel 3*
Number of rooms: 6
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Hotel Style:
#38 Family Hotel in Hanoi
#59 Business Hotel in Hanoi
#79 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Hotel staff and other travellers.
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Questions? Get answers from Cinnamon Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'm sure any traveller would be happy with any of the rooms within the hotel”
 of 5 bubbles KayeandDave, 29 Jun 2016 | Read review
“Cathedral rooms are noisiest but have best views”
 of 5 bubbles YouWotMate, 18 Jun 2016 | Read review
“All the rooms were the same I think”
 of 5 bubbles SuziD452, 8 Apr 2016 | Read review
“Pay extra for a Cathedral view as it is nicer”
 of 5 bubbles Boondubs, 20 Mar 2016 | Read review
“Front rooms church view, back rooms quieter. High ceilings, long stair-flights (no elevator) staff happy to carry bags.”
 of 5 bubbles 975donaldh, 6 Mar 2016 | Read review
5 of 5
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