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Somerset Hoa Binh

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Somerset Hoa Binh
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71 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Lijiang, China
Reviewed 2 October 2016

room is very clean, big, with big window and good service,the most important things is that the room makes me feel so comfortable, like a home. this is the first time i found that hotel could have a home feeling. much better than my expecting.

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Helpful?
Thank 319yanx
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear 319yanx, Thank you for sharing your stay experience. It is great to have you stay with us and we are glad that you had a wonderful stay. Your compliments of our serviced residence will certainly motivate us to continually improve our service delivery. Once again, thank you for choosing to stay with us and we look forward to welcoming...

Hanoi, Vietnam
Reviewed 21 September 2016

Hotel service is excellent. But, only one thing is far below the standard level which is the two Japanese restaurants. Meal quality of Japanese restaurants should be improved. Tastes are not good. Meats are tough enough.

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Thank 959hitoshis
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear 959hitoshis, It is our pleasure to have you stay with us during your recent visit. Thank you for your compliment of our serviced residence. We are also appreciative of your feedback on the Japanese restaurants and shall work with them closely to improve the quality. We look forward to welcoming you again in the near future. Sincerely, James LIM...

Reviewed 9 September 2016

This was our 2nd stay in the Somerset Hoa Binh and like before it was an excellent experience. Not only are the accommodations excellent and comfortable, the staff is outstanding. It really feels like they want to take care of their guests and will often go out of their way to help us out and make us feel at home....

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Helpful?
Thank mrfro2000
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear mrfro2000, Thank you for your wonderful review of our serviced residence. I am delighted to learn that you enjoyed your stay with us and glad to hear compliments our staff members. Your kind words will be shared with all our team members as well as Robert. Receiving such positive feedback from our guests motivates us to further improve our...

Hanoi, Vietnam
Reviewed 8 September 2016

Be sure to check out the payment. So that will do. otherwise. Also I do not know what to pay. You will have to watch out for her. In fact, I went to mind at almost there. This is perfect except one thing ......

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Thank kwansups
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear kwansups, Thank you for taking time to share your stay experience. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. As there may be other factors surrounding this incident, we would appreciate it...

Nha Trang, Vietnam
Reviewed 6 September 2016

I am very satisfied with the service here from receptionist to room decoration, equipment and view I can enjoy quite time here for either holiday or business trip in comparison to international hotel I have stayed Somerset is one of the good one.

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Thank Linh T
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear Linh T, Thank you for your compliments of our serviced residence. I am glad to know that we have met and exceeded your expectations on almost all aspects of your stay. It is our pleasure to have you stay with us and we certainly look forward to welcoming you again in the near future. Sincerely, James LIM General Manager

Hanoi, Vietnam
Reviewed 19 August 2016

room is always clean and comfortable, maids and receptionists are true friends. they always understand what you need to know, what you want to be helped, the difficulties even before you ask for their help.

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Thank nguyentien2372
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear nguyentien2372 It has been our pleasure to have you stay with us. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards and hear compliments of our staff members. Your kind words will be shared with the team . Receiving...

Sydney
Reviewed 18 August 2016

I stay Somerset Hoa Binh from 13th -16th Aug. It is very big and good room. All staff is friendly and smile always. I feel very comfortable to stay there. I will come back for next trip. I will introduce to my friend also. It is very much value to stay in Somerset. It is international brand.

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Thank kingsleyjohne
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear kingsleyjohne, Thank you for taking to share with us your stay experience. It is great to have you stay with us. I am happy to hear that our team members have been helpful and friendly and you had a wonderful stay. Your compliments will motivate us to further improve our commitment to delivering good service. We really look forward...

Moscow-city
Reviewed 9 August 2016

My aunt found this hotel for our family (we were in 6), though we have relatives in Hanoi, we prefer to stay in hotel. It was quite modern, with all facilities for the family, it was worth staying. There was good WIFI there.

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Thank Anna A
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear Anna A, Thank you for giving us an excellent rating for your recent stay. It is great to have you and your family stay with us and we are extremely delighted that you had a wonderful stay. We are pleased to know that you like our family-oriented facilities such as indoor swimming pool and rooftop garden terrace and lounge....

Ho Chi Minh City, Vietnam
Reviewed 29 July 2016

Very nice room when I stay. receptionist is helpful and kind. I like to stay in there. The room is big. The room should have breakfast include, staff offer me to buy promotion can upgrade room. It is nice. But I stay only one night so I hope next time can buy.

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Helpful?
Thank vanthienn
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear vanthienn, Thank you for choosing to stay with us during your recent visit. We are delighted to learn that you like our serviced residence and you had a wonderful stay. Your kind words will be shared with the team and receiving such positive feedback from guests like yourself will certainly inspire us to continually improve our service delivery. We...

Singapore, Singapore
Reviewed 23 July 2016

Overall I had a decent stay. But the location is such a bummer. You just dont have anything nearby. Shuttle is limited. Probably better to stay somewhere else if you want to go out in free time. The apartments are pretty spacious and clean. Good size. Fast internet. Good tv channel. I made a mistake in my booking and so...

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Helpful?
Thank amitjain1512
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear amitjain1512, Thank you for taking time to share your stay experience. It is great to have you stay with us. We appreciate your feedback and are working with the team to improve the service. We hope to have the opportunity to serve you again. Sincerely, James LIM General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Somerset Hoa Binh

Address: 106 Hoang Quoc Viet Street | Cau Giay, Hanoi, Vietnam
Region: Vietnam > Hanoi
Price Range: €65 - €104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Somerset Hoa Binh 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#40 Luxury Hotel in Hanoi
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Questions & Answers

Questions? Get answers from Somerset Hoa Binh staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Arrangement for fresh Air”
 of 5 bubbles maheshkumars2017, 5 Feb 2017 | Read review
“Get your free coffee at the lounge on 22nd floor.”
 of 5 bubbles G4817MOjoem, 26 Dec 2016 | Read review
“15th to 21st floor , Road side”
 of 5 bubbles , 1 Nov 2016 | Read review
“I don't know....”
 of 5 bubbles kwansups, 8 Sep 2016 | Read review
“Somerset has another property - Lake front .be clear to the taxi guy on where to be dropped.”
 of 5 bubbles AnanthanMkrishnan, 22 Oct 2015 | Read review
5 of 5