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Novotel Ha Long Bay

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Novotel Ha Long Bay
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792 Reviews from our TripAdvisor Community

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Showing 586: English reviews
Bucharest, Romania
Reviewed 3 January 2015 via mobile

We stayed one night in Novotel before out one night cruise. Having 2 small kids with us, we decided to have just one night cruise and to have the trip more relaxed we booked the night before at Novotel. It was a good decision. We made a morning tour in Hanoi and we left the city at noon. No hurry...

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Helpful?
Thank dragos_ro
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear dragos_ro It is a real pleasure reading such positive a feedback as yours and we thank you for that. It’s our pleasure to serve your family before going for cruise and glad to hear your compliment on overall service including well-equipped room, both dinner and breakfast buffet in our restaurant and the swimming pool. Rest assured that your compliments...

Fremantle, Australia
Reviewed 2 January 2015

Hi all Our 2 day cruise in halong bay was called in with the rest of the fleet due to potential bad weather. This happens about once a month and our travel guide had booked for us a hotel the novotel. We arrived with a mass of similar strandees and the hotel was impressive at processing us rapidly. The rooms...

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Helpful?
Thank LivarotSretdWA
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear LivarotSretdWA Thank you for your kind feedback on your stay with us. I am glad to hear your compliment on the actions from our staffs upon check in, the room and both dinner and breakfast buffet from our restaurant. Your valuable comment will be shared with the concerning departments which will serve as an encouragement to our staffs. The...

Singapore, Singapore
Reviewed 2 January 2015

Was very satisfied with my 1 night stay at the Novotel. It had a great decor, rooms that are very clean and was about 15 min walk from tourist wharf where you could take a day cruise. Good spread for breakfast. Has outdoor swimming pool but didn’t try as it was cold in winter!

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Helpful?
Thank William Q
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear William Q We very much appreciate you feedback regarding your stay with us. Your kind comment on cleanness of bedrooms and the breakfast buffet will be shared with our staffs and it will serve as an encouragement to all of us to maintain the quality of service to all of our guests. Thank you for sharing your feedback with...

palm desert, ca
Reviewed 29 December 2014

nice hotel. good location. bed was very hard though. good breakfast buffet. good dinner outstanding views from the rooms. pillows were good. noisy rooms too. but i wear earplugs so i dont mind. good pick

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Helpful?
Thank sgtwrench
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear sgtwrench Thank you for sharing your feedback from from your recent stay with Novotel Ha Long Bay. I am delighted to hear that your stay experience was pleasant with great food selection at the Square restaurant and the cleanness of bedroom. Soundproof issue will be shared with the concerning department to prevent the future occurrence. We hope to welcome...

Solihull, United Kingdom
Reviewed 21 December 2014

Welcomed with refreshing cold lemon grass and lime tea by friendly reception staff. Lovely very trendy bedroom, queen size bed, very good air-con, huge shower. The lighting in the bedroom is poor, making it difficult to read in bed. The main downside is that the rooms are poorly soundproofed; next door's taps, shower and toilet were very intrusive.. Food was...

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Helpful?
1Thank wendyanddavid536
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear wendyanddavid536 Thank you for spending time to share your experience with us. I am glad to hear your compliment on friendliness of our staffs, well-equipped bedroom and the food you enjoyed in Square restaurant. Your comment on lighting in bedroom and the soundproof issue from the room will be shared with our Engineering department to find the solution and...

Singapore, Singapore
Reviewed 16 December 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank NBH168
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Vancouver, Canada
Reviewed 14 December 2014

We stayed one night in this relatively new high rise hotel. We had a room on the 16th Floor which was a basic room with the bathroom sliding doors opening into the bed area, which overlooked buildings instead of Ha Long Bay, which would have been desirable. It appeared to be catering strictly to Asians with mainly Asian items on...

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Helpful?
1Thank 47woodenshoes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear 47woodenshoes Thank you for sharing your stay experience with us regarding you stay at Novotel Ha Long Bay. I am sorry to hear that your breakfast and dinner buffet experience did not meet your expectation. Your feedback on the variety of options for breakfast and dinner buffet has been carefully noted by our Director of Food & Beverage and...

Aberdeen, United Kingdom
Reviewed 6 December 2014

This hotel has very modern decor and is also modern in that the bedrooms are open plan with the bathroom , but sliding doors can close the bathroom off if desired. Bedrooms are beautifully decorated ,are very clean, beds are comfy and rooms have free wifi,mini bar, tea & coffee making facilities,safe,A/C, TV, robe ,slippers and even a modern flat...

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Helpful?
1Thank Brandylady
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Brandylady Thank you for choosing Novotel ha Long Bay for your accommodation at Ha Long city. Your kind compliments on room condition and well equipped bathroom will be shared with our Housekeeping department which will serve as an encouragement to maintain high quality service to all of our guests. We very much appreciate your feedback on breakfast buffet and...

Los Angeles, California, United States
Reviewed 30 November 2014

I'm not a fan of sleeping on boats, so we decided to book a hotel instead of an overnight junk ship cruise. The Novotel is one of the best hotel options in Halong Bay (with a beautiful view of the bay, too). The hotel staff was welcoming and went above and beyond to make our stay enjoyable. When we checked...

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Helpful?
Thank Allegra311
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Allegra311 We very much appreciate your kind feedback regarding your stay at Novotel Ha Long Bay. I am delighted to read your compliment on our service provided from our staffs, both breakfast and dinner buffet and the cleanness of room. It is through feedback such as yours that we are able to maintain the quality of our products and...

Kiev, Ukraine
Reviewed 30 November 2014 via mobile

Right choice for western tourist in Halong. My mistake was I reserved 5 nights in town, because most people rate the bay #1 destination and attraction in Vietnam. It maybe is, but nonetheless worth maximum two nights visit. I am very thankful to Novotel for making my stay not as boring as one can expect. Everything was very good and...

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Helpful?
3Thank Borys B
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Borys B Thank you for taking time to share your stay experience with us. I am glad to hear that your stay was enjoyable and met your expectation. I will pass on your kind words to our staffs which will serve as an encouragement to all of them to keep on providing high standard service to all of our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Novotel Ha Long Bay is the first 4 star internationally recognised hotel in the popular region. Just three hours from Hanoi, the 225 room beachfront hotel is in close proximity to major attractions such as bay cruises and local markets. Novotel Ha Long Bay enjoys a stunning vista from all angles, and even the outdoor pool with swim up bar overlooks the idyllic bay. Great for business travel or family holidays, the hotel boasts modern interiors and great facilities including WiFi Internet. ... more   less 

Additional Information about Novotel Ha Long Bay

Address: 160 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Region: Vietnam > Quang Ninh Province > Halong Bay
Price Range: €57 - €100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ha Long Bay 4*
Number of rooms: 225
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Hotels.com, ACCOR, Booking.com, TripOnline SA and Cheap Tickets so you can book your Novotel Ha Long Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Hotel Style:
#3 Luxury Hotel in Halong Bay
#3 Spa Hotel in Halong Bay
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Ha Long Bay staff and other travellers.
9 questions
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Questions? Get answers from Novotel Ha Long Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views at higher floor”
792yantot, 14 Feb 2017 | Read review
“Go to another hotel”
123JRF123, 17 Jan 2017 | Read review
“Request a room with a balcony well in advance.”
  • Halong Bay islands
MichealMacSuibhne, 20 Nov 2016 | Read review
“All rooms have fantastic views of the Bay. Ask for one with a balcony so you can take in the sites.”
347AdamK, 6 Oct 2016 | Read review
“Request view out to Halong while still available”
mcgyver10, 26 Sep 2016 | Read review
5 of 5