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Novotel Ha Long Bay

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Novotel Ha Long Bay
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792 Reviews from our TripAdvisor Community

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Showing 586: English reviews
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Nuremberg, Germany
Reviewed 1 week ago

Great Hotel in a location that is a must for everyone to see. Staff bent over backwards to accommodate us at a very reasonable cost. The front desk changed money for us at the Vietcom Bank rate and the Concierege used the hotel car when a local taxi was not available at the local metered rate. Can not go wrong...

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Johnskhg
gmnovotel, For and on be behalf of the at Novotel Ha Long Bay, responded to this review

Dear Johnskhg, Thank you for taking time to give your feedback about your recent stay at Novotel Ha Long Bay. Rest assured that your great comments will be shared among our colleagues who being very motivated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Safe travels, For...

Sydney
Reviewed 2 weeks ago via mobile

My partner and I stayed at the Novotel recently while attending business meetings in Ha Long Bay. From beginning to end the service was friendly, efficient and to be remembered. Nothing was too much trouble for the staff at the reception desk, the room was clean and well appointed, and our side trips were sorted for us in next to...

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Helpful?
2Thank Visitor951
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear Visitor951, Thank you for taking time to share your feedback about your recent stay at Novotel Ha Long Bay. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day....

Long Beach, California
Reviewed 2 weeks ago

Stayed here one night before our Ha Long Bay cruise. Upgraded to a suite for $16! Nice room with an expansive view. The view is blemished at the moment by a very large construction project in front of the hotel. It appears to be another amusement park. Enjoyed the spa in the afternoon and took advantage of a 20%. Very...

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Helpful?
1Thank rammjo
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear rammjo, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Merseyside, United Kingdom
Reviewed 2 weeks ago via mobile

We have just visited this hotel whist visiting Halong Bay. This hotel is beautiful and has stunning views looking out into the bay. We stayed on the 8th floor and had a balcony. The rooms were beautiful furnished and the beds were comfortable. The breakfast was good and had a great selection so you always found something. I would definitely...

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Helpful?
1Thank mackenzie14062005
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear Mackenzie14062005, We are delighted to know that you enjoyed your room and breakfast at our hotel. We strive to provide exceptional service, indeed your feedback is exceedingly important to us. Rest assured that we will certainly share your generous words of praise with our colleagues who will be very motivated. We appreciate your kind recommendation here on TripAdvisor and...

Singapore, Singapore
Reviewed 4 weeks ago

I stayed at this hotel with a group of friends after a 2D1N junk boat tour. We're all really glad that we stayed a night in Ha Long Bay city and in more than that, we're glad that we stayed at this Novotel. It was well designed and maintained hotel. The staff was friendly and they treated me really well...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank jssokolo
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear Jssokolo, Thank you for being a loyal member of Accorhotels and we appreciate your recent stay at Novotel Ha Long Bay. We are so delighted to know that you enjoyed your stay. Rest assured that we will certainly share your generous words of praise with our colleagues who will be very motivated. We would like to have your kind...

Rivenhall, United Kingdom
Reviewed 20 March 2017

We stayed for just one night, allowing time for a boat trip around Ha Long Bay. It was rather overcast and chilly whilst we were there, but nonetheless the islands are very picturesque and well worth a visit. We had a nice room, furnished in semi Japanese style, it was spotlessly clean and comfortable, although the lighting could have been...

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Helpful?
Thank Colin_JS
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear Colin_JS, Although it is delighted to read your comment about our room, we truly regretted that your experience was not as your expectation. Rest assure that we will review and have the corrective action for improvement. For your information and we appreciated your kind understanding, the construction license was granted to the area for tourism development in Ha Long....

Solihull, United Kingdom
Reviewed 14 March 2017

This is a well run hotel and our room was comfortable and well equiped with an interesting design layout. The staff were very helpful and did advise us that breakfast time was busy at certain times with tour groups going out to see halong bay. This did not detract from the ambiance of the hotel and we enjoyed our stay.

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Helpful?
Thank Michael A
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear Michael A, We truly appreciate your recent stay with us. Thank you for taking time to share your feedback about our Novotel Ha Long Bay with Tripadvisor Community. We are delighted to learn that you enjoyed the comfortable room, interesting design layout. The support of our guests is extremely rewarding for our team. We will certainly share your comment...

blue ridge mountains
Reviewed 12 March 2017

Our clean & well-appointed room (1106) had a sweeping view of the bay. The mattress was a bit on the hard side, but not an issue for us. Staff were friendly & helpful. Breakfast was very good, though crowded with tour groups until 0730. Nice place to stay after an afternoon cruise on the scenic bay.

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Helpful?
Thank glassyraven
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear glassyraven, It is our great pleasure to learn that you enjoyed your recent stay at Novotel Ha Long Bay. Your compliment will be shared with our team who are very motivated. Rest assured that we will review and have correction for the things that you mentioned to continuously improved our quality of service. We look forward to another opportunity...

Singapore, Singapore
Reviewed 9 March 2017

It was wonderful to stay at this hotel. The room is quite large enough and nice with lovely view. The staff is perfect and beyond our expectations. They gave us a lot of useful information about the city, places to visit and restaurant to eat. The hotel is located in the center which brings you to everything. Meals were delicious...

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Helpful?
2Thank dorothy_s990
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear dorothy_s990, We are delighted to know that you enjoyed your stay in our hotel . Rest assured that your compliments will be shared with the rest of the team to serve as motivation for the continued pursuit for excellence. Thank you for your recommendation and we look forward to welcoming you back before long. Sincerely and we wish you...

New York
Reviewed 7 March 2017

Beautiful views, delicious dinner and breakfast buffet with western as well as Vietnamese options, really good service and spacious gym. The hotel was modern and clean, and we would for sure stay there again.

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Helpful?
1Thank bolkin
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear Bolkin, Novotel Ha Long Bay team appreciated your kinds words to our hotel. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service due to you. It would be a pleasure to welcome you back and be of service to you again soon Sincerely, For and on behalf of the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Novotel Ha Long Bay is the first 4 star internationally recognised hotel in the popular region. Just three hours from Hanoi, the 225 room beachfront hotel is in close proximity to major attractions such as bay cruises and local markets. Novotel Ha Long Bay enjoys a stunning vista from all angles, and even the outdoor pool with swim up bar overlooks the idyllic bay. Great for business travel or family holidays, the hotel boasts modern interiors and great facilities including WiFi Internet. ... more   less 

Additional Information about Novotel Ha Long Bay

Address: 160 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Region: Vietnam > Quang Ninh Province > Halong Bay
Price Range: €57 - €100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ha Long Bay 4*
Number of rooms: 225
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Booking.com, ACCOR, TripOnline SA and Cheap Tickets so you can book your Novotel Ha Long Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Hotel Style:
#3 Spa Hotel in Halong Bay
#3 Luxury Hotel in Halong Bay
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Ha Long Bay staff and other travellers.
9 questions
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Questions? Get answers from Novotel Ha Long Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views at higher floor”
792yantot, 14 Feb 2017 | Read review
“Go to another hotel”
123JRF123, 17 Jan 2017 | Read review
“Request a room with a balcony well in advance.”
  • Halong Bay islands
MichealMacSuibhne, 20 Nov 2016 | Read review
“All rooms have fantastic views of the Bay. Ask for one with a balcony so you can take in the sites.”
347AdamK, 6 Oct 2016 | Read review
“Request view out to Halong while still available”
mcgyver10, 26 Sep 2016 | Read review
5 of 5