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Mercure Pattaya Hotel

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#34 of 429 Hotels in Pattaya
Certificate of Excellence
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1,135 Reviews from our TripAdvisor Community

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Showing 838: English reviews
Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago via mobile

This is located in a good area and the service in the hotel is good. I was disappointed with AC not working repeatedly on my 1st day out of 3. Travel desk is good, they arrange cabs for business and tourist with moderate fare cant say cheap still it could be. Restaurant is bit costly and spa service and pool... More 

Helpful?
Thank Rajesh S
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Rajesh S, Thank you for your review. I'm sorry that you had to encounter unpleasant experience while you are staying with us. We hope to welcome you back to Pattaya very soon. Best regards, Jeerapong Hantulah Resident Manager More 

Aberdeen, United Kingdom
Level Contributor
1 review
Reviewed 1 week ago

As always a great stay.Been staying here for a few years now .and always great value.great pool .and it's in a great location.only problem I had was at check out.I was told I still had to pay taxes .when I informed the them I paid at check in .it turned out the girl only took 2 nights instead of 4... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank am68
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Am68, Thank you for your positive review and really appreciate your comments about our hotel, and we hope to welcome you back to Pattaya very soon. Kind regards, Jeerapong HANTULAH Resident Manager More 

jamshedpur
Level Contributor
47 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

we were here for two nights as group of friends on a golf holiday . This is a great place ... a bit away from the hustle and bustle of Pattaya . But its in a neat clean and well maintained . The hotel provides to and fro drop to the main area ..24hrs .. the breakfast is good ..... More 

Helpful?
Thank docinjsr
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Docinjsr, Thank you for your positive comments. We are most grateful to hear that our overall quality of service and facilities met your expectations. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. Thank you again for your time and we... More 

Melbourne, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Excellent staffs who always look after you if you need any help and exactly information as many place to visit in Pattaya, Room was very cleaned with friendly room made, Very much enjoy and relax at the large pool full of sunbath, Excellent seafood BBQ Saturday evening, Thank you to front desk team to conscious to look after me. I... More 

Helpful?
Thank Tom L
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Tom L, Many thanks for your positive review and five star rating. Really appreciate your kind comments about our hotel and do sincerely hope to welcome you and your family back to Pattaya very soon. Best regards, Jeerapong Hantulah Resident Manager More 

Bergen, Norway
1 review
Reviewed 1 week ago via mobile

Have been visiting this hotel many times before and its always good to come back. Very friendly staff at the receiption and they are happily assisting you with all your requests. Great breakfast and great pool area. The hotel taxi that brings you to the main street and back is making the location of the hotel fantastic since its quiet... More 

Helpful?
Thank Zento10
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Zento10, Thank you for your positive review. We were a pleasure having you back at Mercure Pattaya. Really appreciate your kind comments about our hotel and do sincerely hope to welcome you and your family back to Pattaya very soon. Best regards, Jeerapong Hantulah Resident Manager More 

Croydon, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Nice room,shame about having to wait for 3 days as we had no hot water. Complained to reception 3 times,wasn't until we saw the manager that things got sorted out. Stayed in better and cheaper rooms in pattaya.

Helpful?
1 Thank heather2952015
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Heather2952015, Thank you for taking the time to share your comments with us. I'm sorry that you had to encounter unpleasant experience while you are staying with us. Please allow me to express my sincerest apologies. I have noted that your points of dissatisfaction and rest assure that we will be addressed with all teams level, to further improve... More 

1 review
Reviewed 2 weeks ago via mobile

I spent 2 nights with my family and friends. Hotel 's located in heart of Pattaya close to shopping center, we can grab hotel's shuttle to shopping centre and Pattaya beach. I am very happy for quick check-in, nice services, large room space with full amenities, good air-condition, cable TV, Wi-Fi signal every where in hotel, many menus of breakfast... More 

Helpful?
Thank VoraphongWar
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear VoraphongWar, Thank you for your positive comments. We are most grateful to hear that our overall quality of service and facilities met your expectations. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We look forward to welcoming you back to... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

This hotel is horrible and no sevice from the reception to the concierge. I came to take the free shuttle to come back to the hotel, the concierge was in a restaurant near the pick up. When i ask him to inform the shuttle to come , his answer was please wait the shuttle is coming. After 15 min i... More 

Helpful?
1 Thank Kieu Phuong N
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Kieu Phuong N, Thank you for taking the time to share your comments with us. I'm sorry that you had to encounter unpleasant experience while you are staying with us. Please allow me to express my sincerest apologies. I will investigate the incident and please rest assured that our management will educate staffs to improve the standard of service... More 

Melbourne, Australia
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago via mobile

Stayed with a group of friends, very cheap, comfortable and super friendly staff! Our concierge, Chart, was great, he helped drive us around, book things for us and help us with ideas to do, see and eat. THANKS CHART!!! We didn't eat at the hotel but we did drink there and the prices were very good. The rooms were cleaned... More 

Helpful?
2 Thank Scottieoz
MercurePattaya, General Manager at Mercure Pattaya Hotel, responded to this review

Dear Scottieoz, A great thank you for having taken the time to share your comments with us and will pass your compliments to K. Chart and the team. Thanks again and look forward to welcoming you again here! Best regards, Gerald H. General Manager More 

1 review
Reviewed 2 weeks ago via mobile

I had a brilliant stay mercure Pattaya the hotel was really nice and the staff where amazing Noon, Deuan and May were really helpful and friendly through out my stay and I will definitely come back to this resort next time I visit Thailand 😃

Helpful?
Thank Thompsond528
MercurePattaya, General Manager at Mercure Pattaya Hotel, responded to this review

Dear Thompsond528, Thank you for sharing with us some of our team members' name as I will personally thank them for their great service provided and share with all your compliments. Looking forward to welcoming you back in the near future. Best regards, Gerald H. General Manager. More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Friendly and accommodating, Mercure Pattaya Hotel is situated right in the heart of Pattaya, only a few minutes walk from the beach and next to some of the city's best boutiques and restaurants. The hotel features 3 outstanding restaurants, day spa, large free form swimming pool, fitness centre, business centre, Le Club lounge. A choice of 247 well appointed guest rooms complete with balconies feature a blend of contemporary and modern design. Each individual room is air-conditioned and equipped with a mini bar, international satellite TV, IDD telephone, personal in-room safe and Wi-Fi internet. ... more   less 

Additional Information about Mercure Pattaya Hotel

Address: 484, Moo 10, Pattaya 2nd Road, Soi 15, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Price Range: €36 - €71 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Pattaya Hotel 4*
Number of rooms: 247
Reservation Options:
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Also Known As:
Accor Hotel Pattaya
Mercure Pattaya
Mercure Hotel Pattaya
Hotel Style:
#15 Business Hotel in Pattaya
#22 Spa Hotel in Pattaya
#29 Luxury Hotel in Pattaya
#32 Romantic Hotel in Pattaya
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Pattaya Hotel staff and other travellers.
13 questions
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Questions? Get answers from Mercure Pattaya Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for ocean side of hotel...nice view...”
 of 5 bubbles 474lloyd, 15 Nov 2016 | Read review
“Ask for a poolside room”
 of 5 bubbles DaveKOakleyGreen, 10 Nov 2016 | Read review
“you can choose pool view or sea view”
 of 5 bubbles Kfir_Lula, 6 Nov 2016 | Read review
“Ask for ocean views. Nice sitting on balcony with partner looking out to sea. I was on 7th floor and had no noise problems.”
 of 5 bubbles anthonymrawnsley, 28 Oct 2016 | Read review
“pool view is nice”
 of 5 bubbles solarmanThailand, 28 Oct 2016 | Read review
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