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Shangri-La Hotel, Chiang Mai

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Shangri-La Hotel, Chiang Mai
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1,872 Reviews from our TripAdvisor Community

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Showing 1,499: English reviews
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Reviewed yesterday NEW

The staff were wonderful and we had a great stay! We stayed at the Horizon Club Lounge and the food was always delicious! They will address any issues or concerns you have right away! Shangri-La does live up to its standard!

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Helpful?
Thank Leli G
Kuala Lumpur, Malaysia
Reviewed yesterday NEW

My family and I stayed at the club level. Wonderful service and very good staff overall from Wen Ya and her colleague at the club lounge to the housekeeping team, concierge down to the doorman, Not plus their supervisors. Helpful and am really impressed with the care they gave to their guests. Can't thank them enough and indeed grateful for...

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Helpful?
1Thank JenSlw
Bangkok, Thailand
Reviewed 2 days ago NEW

Wonderful oasis within walking distance of night market area. All facilities are top notch and you can find values for the price in the saddle and off seasons. Go for the Horizon Club room if you are a member or not; private floor and check-in/dining lounge make all the difference and are worth a few extra baht.

Review collected in partnership with shangri-la.com
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Helpful?
Thank iski29
Reviewed 2 days ago NEWvia mobile

I was lucky to get a good corporate for 2 rooms with 5 people. When I added a roll-away for one of the rooms it included breakfast for the extra person. The room was also fully catered for 3 people which is often not the case in other hotels. Location is not too far from the main old town and...

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Helpful?
Thank Nomad_BBC
phuket
Reviewed 3 days ago NEW

What can i say about this Hotel , that has not been said before. From the moment we checked in , the service was faultless... We were booked into the Horizon Club floor,and it was well worth the extra money... Swimming a pool was nice and staff , on hand extremely efficient, bringin towels and Cold water and a refreshing...

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Helpful?
Thank robertalansmith
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear robertalansmith, Thank you very much for this wonderful 5 stars review full of WOWS on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very...

North Vancouver, Canada
Reviewed 5 days ago NEWvia mobile

This hotel is in a great location. Just super close to the Markets yet just enough away to avoid all the noise and traffic. The big thing about this Shangri-la is that it is definitely showing its age. There were many scratches on many surfaces around the property. Just the furniture and all are getting worn out. The room we...

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Helpful?
1Thank kevintkluk
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear kevintkluk, Thank you so much for patronizing Shangri-La Hotel, Chiang Mai. kevintkluk, it is our goal to consistently provide superior service and accommodations and your comments are very important to us. Indeed, the feedback we receive from our guests enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the...

Harbin, China
Reviewed 1 week ago NEW

We've stayed at this location several times over the last several years, and this was by far the best experience yet. They have really upped their game on the food side (breakfast was amazing), but the staff is what I love the most. George (a manager) and Rin (a lifeguard) both recognized me and my family from our last stay...

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Helpful?
Thank wats0nB2
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear wats0nB2, Thank you very much for your stay at Shangri-La Hotel, Chiang Mai and for sharing your wonderful feedback. We are excited that you have valued Shangri-La Hotel, Chiang Mai as an absolutely outstanding place and I am happy to forward your encouraging words to my staff, especially to George and Rin, since they are a great motivation and...

New York City, New York
Reviewed 1 week ago via mobile

I am not a fan of writing negative reviews, but the Shangri-La is one of my favourite hotel chains and this property just left me feeling very disappointed. I have stayed at the Shangri-La in Tokyo, Bangkok, Singapore, Istanbul and now Chiang mai, and I have to say that unfortunately, this one was my least favourite of the lot. It...

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Helpful?
1Thank ShadowsInk
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear ShadowsInk, At the very onset, we regret that you had a less than pleasant stay with us. We have noted your observations and comments and would like to assure you that every effort would be made to ensure the comments that you have highlighted in your review would be addressed effectively. We hope to have the opportunity to welcome...

Bangkok, Thailand
Reviewed 1 week ago

My family and I stayed here for a week during the Christmas holiday season. The rooms were clean and comfortable, and the service impeccable. We stayed on the club level (don't recall the name) and highly recommend it. The slight extra cost is more than compensated for by personalized service, breakfast, and cocktail hour in the evening. The staff in...

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Helpful?
Thank LastStopBangkok
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear LastStopBangkok, It’s a pleasure to read your kind review via TripAdvisor. I am happy that our Horizon Club accommodations accorded with exclusive privileges, breakfast and cocktail hours, dedicated club team and more, made your stay memorable. My team joins me in thanking you for your generous recommendations and I look forward to welcoming you back at the hotel soon...

Los Angeles, California
Reviewed 1 week ago

First time using Shangri-La. It was a nice hotel and I wouldn't hesitate using it again in the future. The staff was great. The property was great, very spacious. It feels huge for a hotel in Asia. I really liked the style of my room, it had a really nice bathroom and a great view. The only thing I could...

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Helpful?
Thank Jason S
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Jason S, Thank you for choosing to stay with us and for your fantastic review of our hotel. I am truly happy to learn of your great satisfaction while staying with us. It was a pleasure to have been of service to you. At the same time, your comment on business center has been noted with special attention and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located on Chang Klan Road, the Shangri-La Hotel, Chiang Mai is within easy walking distance of the city's famous Night Bazaar. Situated in a lush garden setting, the hotel is just a 10 minute drive from Chiang Mai International Airport. It also enjoys close proximity to fascinating museums, cultural centers, and Chiang Mai's numerous temples, shops and boutiques. ... more   less 

Additional Information about Shangri-La Hotel, Chiang Mai

Address: 89/8 Chang Klan Road, Chiang Mai 50100, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Price Range: €123 - €271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Chiang Mai 5*
Number of rooms: 281
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Expedia, Orbitz, Hotels.com, Agoda, Priceline, Travelocity and Jetsetter so you can book your Shangri-La Hotel, Chiang Mai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Chiang Mai
Chiang Mai Shangri La
Hotel Style:
#4 Business Hotel in Chiang Mai
#10 Spa Hotel in Chiang Mai
#11 Family Hotel in Chiang Mai
#12 Luxury Hotel in Chiang Mai
#13 Romantic Hotel in Chiang Mai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Chiang Mai staff and other travellers.
25 questions
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Questions? Get answers from Shangri-La Hotel, Chiang Mai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“go for the club level”
 of 5 bubbles JenSlw, 22 Feb 2017 | Read review
“Worth booking the Horizon Club Floors....”
 of 5 bubbles robertalansmith, 20 Feb 2017 | Read review
“Any view on higher floors is good, but overlooking the pool is awesome!”
 of 5 bubbles wats0nB2, 16 Feb 2017 | Read review
“We were in a Horizon Club Premier Room (1018) which overlooked the pool area. It was large, quiet and sunny.”
 of 5 bubbles Dave_Sinclair, 5 Feb 2017 | Read review
“There are better hotels for the same budget”
 of 5 bubbles Belfdoc, 24 Jan 2017 | Read review
5 of 5