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89/8 Chang Klan Road, Chiang Mai 50100 Thailand
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Traveller (1894)
Room & Suite (813)
Videos (4)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#37 of 698 hotels in Chiang Mai
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the heart of Chiang Mai and surrounded by stunning vistas of Northern Thailand’s mountain ranges. Shangri-La Chiang Mai, offering family friendly experience, largest pool in the city and easy access to the Night Bazaar, Old City and transport for onward adventures, makes us the ideal destination for guests looking to indulge, unwind, discover and explore.
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Property amenities
Free wifi in the business centre
Kids' meals
Children's television networks
Highchairs available
Hand massage
Sun deck
24-hour check-in
Clothes dryer
Neck massage
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Room features
Sofa
Bottled water
Iron
Room types
City view
Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Hotel links
Special Offer:Book Early and Save up tp 15%
2779Reviews55Q+A100Room tips

Reviews
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Derek F wrote a review Yesterday
Bedfordview, South Africa6 contributions2 helpful votes
The staff are extremely friendly and helpful but the appearance of the hotel is neglected. Except for the main lobby and Executive lounge, the whole hotel would benefit from a refurbishment. Food was good but the restaurants operated on restricted days and hours. No where to get food or drink after 10:30pm. I'm sure that in its day this was a top class hotel and that a little TLC would make it so again. Perfectly located next to the old city and walking distance to many sights. I would stay again but would not return with 5 star expectations.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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h_patcharee wrote a review Jan 2021
Hua Hin, Thailand11 contributions2 helpful votes
+1
Hotel's Favourite
We stay in 3 difference hotels this trip and you are the best! Your hospitality, your service mind, your food quality, your people, etc are out standing. Our daughter really like the room that you decorated for her also the Christmas sweet things and a huge bear in the room. We forgot our tablet in the plane and your staff just went back to the airport and got it back for us. This was so impressive. Thank you very much. It was wonderful staying at your hotel.
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Date of stay: December 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 12 Jan 2021
Dear h_patcharee, Thank you for taking the time to share such a wonderful feedback, related to your recent stay with us and I am extremely delighted to read that your stay was flawless from start to finish and we truly appreciate all your lovely words about our beautiful urban resort, with its facilities, special seasons decoration for you and your daughter and especially with its impeccable service and heart-warming hospitality from my dedicated team. I am equally very pleased to learn that my team have been able to bring you back your tablet left in the plane. Our professional and friendly colleagues 😊 will be waiting for your next return, hopefully soon. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
D Travels wrote a review 1 Dec
1 contribution
My wife and I stayed at the Shangri-La Chiang Mai in late November 2022. We were visiting Chiang Mai to celebrate our honeymoon. The hotel itself has a classic sort of charm - spacious lobby, high ceilings, and a gated uphill driveway. Christmas was approaching and we saw the staff setting up a sizable gingerbread house made out of real gingerbread. That was a nice warm touch. The concierge service was very accommodating. Chaow in particular went out of his way to ensure our 3 night stay was easy - from greeting us personally every time we returned to the hotel, to securing us beach towels for our elephant sanctuary visit. The room itself was upscale, although the hotel is definitely showing its age. The bed and furniture are all clean and comfortable. Small details like the toilet being situated awkwardly behind the bathroom door, and no available bedside outlet pose a minor inconvenience. Housekeeping did not refill or replace our toiletries the second night causing us to run out of body wash. Perhaps all these are just enough to hold it back from being a truly five-star experience. The sister of the king of Thailand (the princess) was on holiday staying at the hotel during the same time we were there. And so her security detail was often seen patrolling the lobby and grounds. The staff warned us that access to and from the hotel would be restricted during times she was leaving or entering. We never crossed paths with her as we often left early in the morning to explore the surrounding area and returned after dinner. It did feel like most of the hotel staff's attention were focused on her and her group. We could imagine for others, planning around the princess's schedule coming to and from the hotel would be an inconvenience. If nothing else, it's a testament to the quality of the hotel that it is fit for Thai royalty. The location is very good, a short walk from the weekday night market and not too far from the old town. In fact, it is walkable to pretty much all of the old town. There is a Michelin bib gourmand spot right across the street as well, which serves very good beef noodle soups. Overall, the Shangri-La Chiang Mai is an upscale hotel that offers a sort of classic luxury. And while there are certain small shortcomings, some travelers may find its price point makes up for that.
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Date of stay: November 2022
Value
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Guide63560626261 wrote a review Nov 2022
My sister and I stayed at Shangri La Chiang Mai for 3 nights from 6 November 2022 and it was very pleasant indeed. The Hotel is set in large grounds, conveniently located for access to the town and airport, and the rooms were clean and well kept. The staff were most pleasing and helpful. The tours and tour operators recommended were reliable and competent. I hope to be able to visit and stay there again
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Daphne L wrote a review Nov 2022
Palo Alto, California3 contributions
In early November 2022, my sister and I enjoyed a wonderful stay here. The staff were all friendly, gracious, and professional. Through the great services of the Executive Club, we booked two delightful private tours to Elephant Preservation one day and to Chiang Rai's White and Blue Temples, and the Black House. The Spa was beautifully furnished, relaxing and the massages were fabulous. I cannot recommend this hotel enough. The people of Chiang Mai and Chiang Rai are most polite and helpful. Daphne Lee-Larson
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Date of stay: November 2022
Location
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Room Tip: It was perfect!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nikhil Patel wrote a review Nov 2022
Vadodara, India49 contributions51 helpful votes
I, along with my Wife and Son, stayed at this Hotel from 22 to 28 October 2022. If there is Heaven on Earth, then Chiang Mai surely feels like it. What better place to explore and experience Chiang Mai and it's surroundings from than Shangri La. The really outstanding features of this Hotel are the CHI Spa, China Kitchen Restaurant, Lounge Restaurant, impeccable service, unique location and lovely rooms. The full-day or half day trips when booked through the Hotel, take on another dimension and even their guidance and pointers are invaluable. This Hotel surely lives up to it's name
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ben M wrote a review Nov 2022
Walla Walla, Washington2 contributions
We usually stay in smaller-scale hotels in Chiang Mai but decided to try the Shangri-La Horizon Club this time since we were staying over my wife & daughter’s birthdays and we wanted something more special and luxurious than our usual; and it did not disappoint. In fact, from Check-in through departure the service provided by the hotel staff exceeded our expectations, including the amazing decorations provided to celebrate their birthdays! I’d especially like to recognize Joe, who provided top notch service from housekeeping, as well as the horizon club staff who were all very kind and helpful and contributed to a memorable and enjoyable stay.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The travelling elephants wrote a review Nov 2022
Smethwick, United Kingdom20 contributions34 helpful votes
Back to the Shangri-la for the first time since 2019. Fantastic as ever in the Horizon club. Staff cant do enough to help. Standards have certainly been kept up. Of course, the elephants come from the Shangri-la in Chiang Mai, so it was a welcome return home. They even got some new hats. Special mention for concierge reserving a parking space for us right outside the entrance.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Cheng wrote a review Nov 2022
Kuala Lumpur, Malaysia8 contributions
My sons and I had an incredible 10 day stay at Shangri-la Chiang Mai. The first thing we experienced as soon as we arrived were the smiling, courteous, helpful and efficient staff. Checkin was a breeze, our room was very clean and spacious. The bathroom was well laid out with plenty of space, and the water pressure, air conditioning were excellent. The housekeeping staff were wonderful and left us a cheerful note (thank you, Joe!). The daily replenishment of water were also appreciated. The beds and pillows were luxurious and very comfortable. Despite being in the centre of Chiang Mai, it wasn’t noisy and the hotel grounds itself around the swimming pool was lush and green. There were good food choices in the hotel (Kad Cafe was lovely), but just a hop and a skip away were fantastic F&B choices (with some Michelin guide recommended eateries), Rote Yam for its wonderful beef noodles, Baan Landai which is 5 mins on a tuktuk for excellent interpretation of modern Thai cuisine, Choei Cafe and C9 Cafe for simple delicious meals, L’Opera for nice cakes and gelato and Signature Coffee, A Day in Chiang Mai, and countless excellent cafes serving excellent coffee. We enjoyed our experience at Shangri-la very much and look forward to returning!
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 6 days ago
Dear CakeandKeats, Thank you for posting such a terrific review following your recent stay at Shangri-La Chiang Mai. I am extremely delighted to read that your stay was flawless from start to finish. What a review! Your descriptions could not capture better the true essence of the hotel and we are confident that other travelers will find it helpful in planning their next stay. Our central location, within walking distance to the night market, local restaurants and the city’s main tourist attractions, makes it extremely convenient to our guests to explore the city easily at any time of the day. The whole team will be waiting for your next return and rediscover our beautiful urban resort, with its unique free-form tropical pool, surrounded by its lush exotic gardens, its cuisine and particularly, with that legendary hospitality from heart delivered by all our colleagues. We look forward to welcoming you back "home" for another fantastic stay with us, and please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anthony L wrote a review Nov 2022
1 contribution
We enjoyed so much this relaxing stay at the Shangri-La Chiangmai mai hotel. Our room was very spacious , house cleaning was prompt and efficient. Most of all, our concierge Chaow went out of his way to arrange all the meals in details for us in different local restaurants. Many thanks to him.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 6 days ago
Dear Lauloban, It’s so refreshing reading such a wonderful feedback 😊 … and thank you for taking the time to do so! I am extremely delighted to read that you enjoyed your overall journey with us, from our comfortable, clean and spacious room, to Chaow’s friendly and efficient service, from our concierge team, whose undivided passion makes him an exemplary role model for the whole team. Thank you for your patronage and we all look forward to welcoming you back for another fantastic stay. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$117 - US$245 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la chiang mai, chiang mai shangri la
LOCATION
ThailandChiang Mai ProvinceChiang Mai
NUMBER OF ROOMS
277
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SHANGRI-LA CHIANG MAI - UPDATED 2022 Hotel Reviews & Price Comparison (Thailand) - Tripadvisor

Frequently Asked Questions about Shangri-La Chiang Mai
Which popular attractions are close to Shangri-La Chiang Mai?
Nearby attractions include His & Her Tailors House Chiang Mai (0.2 km), New Moda Custom Tailors (0.5 km), and Genesis International Tailors (0.04 km).
What are some restaurants close to Shangri-La Chiang Mai?
Conveniently located restaurants include L'opera French Bakery, Bella Goose Cafe, and Butter is Better Restaurant.
Are there any historical sites close to Shangri-La Chiang Mai?
Many travellers enjoy visiting Chiang Mai Gate (3.0 km), Fort of Ka-Tham (0.9 km), and Pratu Chiang Mai (1.2 km).
Does Shangri-La Chiang Mai have any great views?
Yes, guests often enjoy the city view available here.