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Mercure Chiang Mai

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Mercure Chiang Mai
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934 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Chiang Mai
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Showing 584: English reviews
World Wide Traveller
Reviewed 17 February 2013

This hotel is about 10 mn and 80 bath TukTuk away from the Night market area. It is a bit outdated and could need renovations, even if everything was in working condition. The pool area is surrounded by walls but quite and clean. Staff was nice, buffet breakfast was OK.

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Thank Benchmarker
Melbourne, Australia
Reviewed 15 February 2013

Staff were friendly enough, especially the tour agent John! The hotel is quite old- to give you an idea, the room door opens with an actual key.. :O the room itself is ok, at least it was clean, but definitely not what i would expect from a Mercure. Towels were forgotten, the double bed was 2 singles pushed together and...

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1Thank thegorbs
MercureCNX, Guest Relations Manager at Mercure Chiang Mai, responded to this review

Dear thegorbs, Thank you for writing us a review! So pleased to read that you appreciated the friendliness and assistance of our staff as it is what we strive for everyday. :) However, since we ran a high occupancy and it's also a peak season, please accept our apology if there was any inconvenience occured during your stay. Please rest...

Ho Chi Minh City, Vietnam
Reviewed 6 February 2013

no toothbrush and toothpaste towels and mattresses too old no thing in mini bar Front desk staff not helpful, ask about the bicycle, did not know. Employees are not welcome ... I accepted the position away from the city center to service elk Mercure system but ...I was disappointed about the service of this hotel

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Thank duynhan_dl
Brisbane, Australia
Reviewed 6 February 2013

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1Thank Bernadette T
Cape Town Central, South Africa
Reviewed 1 February 2013

Received a blinding deal to this hotel through a Accor Hotels Internet special, payed $26 per night. Considering its a Mercure hotel its a tad worn in the rooms department but they are large functional and clean, every thing works and the cleaning staff are spot on. Reception and frontage looks 5 star but don't expect the rooms to be...

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Thank tembi1
Bangkok, Thailand
Reviewed 31 January 2013

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Thank Chatchai_PROMTHONG
Scarborough, Australia
Reviewed 30 January 2013

A 10 minutes walk to Changpuak Gate, I choose this hotel for the pool and for accommodating my requirements regarding staying with children. Not sure what is the general rule, but for my reservation: our 2 children stayed for free using existing bedding - we had loads of beds, I think 2 double beds. We might have had the second...

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1Thank kwanza9
MercureCNX, Guest Relations Manager at Mercure Chiang Mai, responded to this review

Dear guest, Thank you so much for giving us such a fantastic feedback! We're absolutely delighted that you enjoyed your previous stay and hope you will return soon as we wish to have you as our regular guest! Best Regards, Management Team

London, United Kingdom
Reviewed 30 January 2013

I was really disappointed with this hotel 1-it is really in a very poor condition, it is at best a three star hotel, probably two and a half. 2-they didn't accept my loyalty card, as they said that you cannot collect any points when you book on Expedia, despite advertising everywhere their loyalty programme. 3-they didn't let me use my...

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1Thank AT03215
Brisbane, Australia
Reviewed 25 January 2013

booked superior room as best room advertised on accor website but on arrival fould out they had 1 bedroom suite, so upgraded to that with an attached double room, was the perfect size for us then as we were travelling with 3 other family members. glad to see the suite is now on the accor website, good position for walk...

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Thank marcas1
Chester, United Kingdom
Reviewed 23 January 2013

4 nights in Mercure hotel. Hotel entrance and restaurant are very nice, breakfast was good. Rooms were comfortable but could do with some updating. Pool was nice. My friend was taken ill on our second night there and had to go to hospital. The hotel took us there and back in their mini bus and were concerned for her wellbeing....

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Thank Sarah W
MercureCNX, Public Relations Manager at Mercure Chiang Mai, responded to this review

Dear Guest, We are glad to hear compliments of our staff members at Mercure Chiang Mai. Your kind words will be shared with our team. Receiving such feedback from guests like yourself inspire us to continually improve our service delivery. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the center of Chiang Mai, the second largest city in Thailand and only 10 minutes from the airport. Mercure Chiang Mai offers you comfortable rooms with free WiFi for your business and leisure stay. Book conferences, seminars and social events for up to 600 people with parking available. Our restaurant and bars will tempt you with a range of delicious dishes and a relaxing atmosphere. Supermarket and banks are available next door. ... more   less 

Additional Information about Mercure Chiang Mai

Address: 183 Changpuak Road | Sri Poom, Chiang Mai 50200, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Price Range: €24 - €69 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Chiang Mai 4*
Number of rooms: 159
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Travelocity, Priceline, Agoda and Booking.com so you can book your Mercure Chiang Mai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Chiang Mai Hotel Chiang Mai
Accor Chiang Mai
Novotel Chiang Mai
Chiang Mai Mercure
Chiang Mai Novotel
Hotel Style:
#42 Luxury Hotel in Chiang Mai
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Chiang Mai staff and other travellers.
2 questions
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Questions? Get answers from Mercure Chiang Mai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor is better, away from the bustle”
 of 5 bubbles 420grantg, 20 Nov 2016 | Read review
“On the top floor facing the front of the hotel (mostly large tour groups at this hotel)”
 of 5 bubbles 29OAK, 26 Oct 2016 | Read review
“away from the escalator and face the front of thehotel”
 of 5 bubbles Lucy9908, 3 Aug 2016 | Read review
“highest floor on the 5th.”
 of 5 bubbles JasonE55, 26 Jul 2016 | Read review
“Do not use laundry there. It is very expensive. There is a laundry 100 meters from the hotel which is much cheaper.”
 of 5 bubbles b_a_ejc2016, 2 Jul 2016 | Read review
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