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Mercure Chiang Mai

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Traveller (366)
Room & Suite (375)
Dining (88)
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Overview
  • Excellent13%
  • Very good44%
  • Average30%
  • Poor9%
  • Terrible4%
Travellers talk about
“tops supermarket”(23 reviews)
“night market”(65 reviews)
“old city”(51 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,086)
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683 results
Traveller rating
116
278
198
60
31
Traveller type
Time of year
LanguageEnglish
More languages
116
278
198
60
31
Show reviews that mention
All reviewstops supermarketnight marketold citybig supermarketfree shuttlefifth floortuk tukairport shuttleswimming poolshuttle servicedeluxe roomrooms are largequiet locationhotel staffchiangfoyertaxis
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1 - 5 of 683 reviews
Reviewed 3 days ago

Very friendly and welcoming staff. Airport pick up service is a great idea. Shuttle service to central town is good, however hours and frequency of operation can be improved. Poor acoustics with noisy neighbours didn't help. Thankfully it didn't last for long. Buffet breakfast was...More

Review collected in partnership with Accorhotels.com
Thank Nasim A
Response from MercureCNX, Manager at Mercure Chiang MaiResponded yesterday

Dear Nasim A, We have noted your observations and comments and would like to assure you that every effort would be made to ensure the comments that you have highlighted in your review would be addressed effectively. We hope to have the opportunity to welcome...More

Reviewed 1 week ago via mobile

Just stayed 1 night at hotel for a short trip to Chiang Mai. Booked a hotel through AccorHotels when saw many good comments about hotel. It located beside Giant supermarket which was great for buying some foods and fresh fruits. Service was good and staff...More

Thank thaiminhson
Response from MercureCNX, Manager at Mercure Chiang MaiResponded 4 days ago

Dear thaiminhson, I am overjoyed to hear that we have successes in exceeding your expectations in most of the aspects of your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this...More

Reviewed 1 week ago

Mercure Chiang Mai’s local atmosphere includes its convenient location right next door to an impressive supermarket (Thailand’s version of Whole Foods) and a Thai boxing venue. It’s also a short walk to the Old City’s North Gate (and the intimate North Gate Jazz Co-Op). Centrally...More

Thank AmericanDetour
Response from MercureCNX, Manager at Mercure Chiang MaiResponded 4 days ago

Dear AmericanDetour, My team and I are overwhelmed to read your complete review of your recent stay with us. You and your traveling companions were able to fit plenty of experiences into your short time with us on the mountaintop. Thank you for sharing, so...More

Reviewed 2 weeks ago via mobile

The location of the Mercure is very good. The staff was very polite. The hotel itself, however, is extremely outdated and is in desperate need of renovation. The rooms are extremely noisy, the furniture is dirty and worn out and our room was infested with...More

Thank phil0107
Response from MercureCNX, Manager at Mercure Chiang MaiResponded 2 weeks ago

Dear phil0107, On behalf of all our team members, we appreciate you taking the time and effort to post your comments. We are delighted that you are pleased with our location and staffs, however regarding to the insects, we would work closer with a pest...More

Reviewed 4 weeks ago

After discussions the hotel cancel the payment. Creasy to have this situation in accor 4 stars hotel ! To pay 950 TH because i leave fruit in bed and is no more clean. This hotel is far from center .....More

Review collected in partnership with Accorhotels.com
Thank manuelamaro78
Response from MercureCNX, Manager at Mercure Chiang MaiResponded 3 weeks ago

Dear manuelamaro78, Regarding to our previous emails personally, you gave us your words that this review is by misunderstanding and you would remove this untrue review from the website but neglected. Meanwhile to be equitable, we are imperative to issue this response to provide our...More

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About
Amenities
Top amenities
Restaurant
Free Parking
Room Service
Free High Speed Internet (WiFi)
Pool
Hotel Amenities
Free Parking
Room Service
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Pool
Outdoor pool
Details
Price range
US$33 - US$57 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#59 Luxury Hotel in Chiang Mai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$33 - US$57 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#59 Luxury Hotel in Chiang Mai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (366)
Room & Suite (375)
Dining (88)
Pool & Beach (27)
Amenities (26)
Business Centre & Event Rooms (7)
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Room Tips
"ask for a room located far from the elevator"
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"Higher Floors have better views"
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"Ask for a room that has recently been upgraded."
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