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Furama Chiang Mai

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335 Reviews from our TripAdvisor Community

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Showing 218: English reviews
1 review
Reviewed 20 October 2016 via mobile

This hotel is located right next to Maya shopping mall. It has a variety of restaurants and Coffee shops, especially on the rooftop . The room was a good size. The bathroom had a shower with separate bath. The pool was large and have 2 pools. The staff

Helpful?
Thank James N
FrontDepartment, Front Office Manager at Furama Chiang Mai, responded to this review

Dear James N, Thank you for sharing your experience on TripAdvisor. We are very proud and glad to know you are happy with our room , location ,restaurant and also our staff. It gives us great encouragement to work a lot. We promise that we will maintain a high standard of service of our hotel with us forever. We look... More 

Bangkok, Thailand
2 reviews
Reviewed 16 October 2016 via mobile

Even unattractive look from outside, I couldn't resist myself to say "WOW" when I opened the door to the room. The room is big and comfortable. Moreover, the service was nice. The staff took a good care of us during our stay.

Helpful?
Thank Kasidit W
FrontDepartment, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Kasidit W, Thank you so much for sharing with us your thoughts as we constantly look for ways to improve our guest experience. We are glad that you enjoyed between staying with us. Our team is delighted to hear about your positive comments on the warm hospitality from our staff. Your kind words have motivated us further to serve... More 

Australia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 October 2016

Last month we spent some time at Furama. Been coming here since it was the Grand Heritage. We like this hotel for its location. Spanking new Maya Shopping Mall a few hundred metres away on one side and the matriarch of Chiangmai's shopping centers Kad Suan Kaew on the other, the city's signature street food (at night) is a couple... More 

Helpful?
1 Thank LemanRus
FrontDepartment, Front Office Manager at Furama Chiang Mai, responded to this review

Dear LemanRus, Thank you for sharing your experience on TripAdvisor. We are very proud and glad to know you are happy with our room and also our staffs. It gives us great encouragement to work a lot. We promise that we will maintain a high standard of service of our hotel with us forever. We look forward to welcoming you... More 

Torrance, California
Level Contributor
6 reviews
3 hotel reviews
Reviewed 25 September 2016

We booked this hotel through Expedia which at the time had 4 out of 5 stars. We even looked up YouTube videos to see a tour of the hotel. It looked nice. It looked clean. Sadly, that wasn't the case. We checked in, and thought "okay, the lobby looks nice and clean" . . . After check in we headed... More 

Helpful?
Thank Moana L
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Moana L, Good day to you from Chiang Mai, Thailand. On behalf of all managements and staff of Furama Chiang Mai Hotel, I would like to express my sincere apologies for the unfortunate incident you had encountered between staying with us. It is disappointing to know you were not satisfied with the room and other facilities of our hotel... More 

Travellers are raving about these Chiang Mai hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 September 2016

Hotel was really old and run down. We had to call the repair man once we checked-in cause the shower facilities was not working. The staff attitude was really bad - there were too many staff loitering around and doing nothing but chatting with one another. Breakfast food was not that good and the service staff was horrible. We repeatedly... More 

Helpful?
Thank Kimberly L
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Kimberly L, Thank you for sharing your experience on TripAdvisor. We regret for the inconvenience and unpleasant experience about our hotel cause by the aminities in the room and the service of our staffs,especially on the breakfast time.We take your feedback very seriously then we are now taking the action for a solution to this problem by teaching them.... More 

Hong Kong, China
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 August 2016

The hotel is located at a quiet area but it closed to the shopping mall, Maya by walking distance. Room is very big which just like a condo with kitchen area, balcony place etc, however the decoration is old. The most important to me is the wifi service as I need to work during my holiday here. The wifi signal... More 

Helpful?
Thank chrlui02
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear chrlui02, Good afternoon from Furama Hotel Chiangmai. Thank you very much for taking time out of your busy day to leave us a candid review on Trip Advisor in regards to your stay at Furama Hotel Chiangmai . We are very glad to know that you like the swimming pool on 17th floor . Also, we regret for weakness... More 

2 reviews
Reviewed 17 August 2016 via mobile

I stayed for a few days, and it has a certain rustic charm to it. That being said, a lot needs to be renovated. I could barely get wifi, the temperature for the shower was either scalding or freezing, and the Air Con wouldn't work the last night, leaving the room too hot. When I told these things to the... More 

Helpful?
Thank Tim E
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Tim E, Thank you for sharing your experience between your staying with us. We regret for the inconvenience and unpleasant experience about our wifi, the temperature for the shower which were quite cold, and the Air Con . Please accept our apologies for falling short of your expectations. We are now looking for a solution to the problems so... More 

Liverpool, United Kingdom
Level Contributor
4 reviews
Reviewed 12 August 2016

We stayed in this hotel for 5 nights. Check in was efficient and the hotel is in a fairly central location. Our room was very spacious but was not clean. The air con was loud and made strange noises, the room was dusty , bath dirty, room had a strange smell to it and no vacuum cleaners used to clean... More 

Helpful?
Thank Rhian J
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Rhian J, Good day from Furama Hotel Chiangmai. Thank you very much for taking time out of your busy day to leave us a candid review on Trip Advisor in regards to your stay at Furama Hotel Chiangmai . We are glad to know that you happy with our checking in process .we promise that we will maintain a... More 

Amora
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 August 2016 via mobile

Well, when we entered the hotel it really seems like that fantastic buildings from the past with so many beautiful decoration, so many histories to tell. But when we entered the rooms.... The only good thing was the view and the bed. The windows we're dirty, the all bathroom was dirty and so antique... It was really a disappointing hotel... More 

Helpful?
Thank AndreiaLourenco
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear AndreiaLourenco, Thank you for sharing your experience on TripAdvisor. We are glad to know you are happy with our view and bed. We regret for the inconvenience and unpleasant experience about the windows the bathroom which were dirty.We take your feedback very seriously then we are now taking the action for a solution to this problem by deep clean... More 

1 review
Reviewed 4 August 2016 via mobile

The hotel is well located, near by shopping center and night life called Nimmarn Road. The staff are friendly and professional. My room was facing moutain view, only opne your room curtain to see a surprise view. Breakfast was excellent with many choices. The rooftop restauramt is great. Will be back again!!!

Helpful?
Thank Alex P
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Alex P, Thank you for sharing your experience on TripAdvisor. We are very proud and glad to know you are happy with our room , food ,rooftop and also our staffs. It gives us great encouragement to work a lot. We promise that we will maintain a high standard of service of our hotel with us forever. We look... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Furama Chiang Mai is an elegant 4 –star hotel with 17–storey high located at the fringe of CBD and North of Chiang Mai. The 294 well-appointed and spacious rooms are decorated with a blend of chic and contemporary Thai, complementing the diversity culture of Chiang Mai with full amenities and facilities. ... more   less 

Additional Information about Furama Chiang Mai

Address: 54 Huay Keaw Road | Tambol Chang Puak, Muang, (formerly Grand Heritage Hotel), Chiang Mai 50300, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Price Range: €28 - €90 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Furama Chiang Mai 4*
Number of rooms: 295
Reservation Options:
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Also Known As:
Furama Chiang Mai Hotel Chiang Mai
Hotel Style:
#54 Luxury Hotel in Chiang Mai
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Questions & Answers

Here's what travellers have asked, with answers from Furama Chiang Mai staff and other travellers.
3 questions
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Questions? Get answers from Furama Chiang Mai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the sometimes noisy tour groups.”
 of 5 bubbles hockeyinkorea, 25 Nov 2016 | Read review
“Pool is the one of the best in town”
 of 5 bubbles phelmers, 21 Nov 2016 | Read review
“Avoid to get a room near the exit”
 of 5 bubbles , 30 Oct 2016 | Read review
“Stay a couple of floors below the top floor - there is music.”
 of 5 bubbles LemanRus, 15 Oct 2016 | Read review
“Just do not stay here.”
 of 5 bubbles 994kimberlyl, 10 Sep 2016 | Read review
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