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Novotel Bangkok Fenix Silom

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#120 of 839 Hotels in Bangkok
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2,062 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Bangkok Fenix Silom
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Showing 1,316: English reviews
New Delhi, India
1 review
Reviewed 30 June 2015

Everything here was great... The view from my floor (17th) was breathtaking, the facilities were up to the mark and the staff were quite friendly, especially the chief concierge, Mr. Nu who was indeed quite helpful.

Helpful?
Thank Anon A
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Anon Thank you for your kind words. It is great to see that you have had a memorable stay with us and Khun Nu our chief concierge has been able to make a lasting impression. We most certainly hope to welcome you and your family back to Bangkok any time soon. Kind regards Jean Pascal Bernet Hotel Manager jean-pascal.bernet@accor.com More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 June 2015 via mobile

We stayed in two opportunities. The first was good but the second was not a good experience. The room smelled a cigarette and the towels were in bad shape. We requested a room change and they just sent us the housekeeper with an air freshener to solve the situation.

Helpful?
Thank Jaime T
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Jaime Thank you for your second review. I am truly sorry we have not been able to offer you a room change due to our full occupancy, however I would appreciate if you could get in direct contact with me at jean-pascal.bernet@accor.com Kind regards Jean Pascal Bernet Hotel Manager h7172-re@accor.com More 

Bogota, Colombia
Level Contributor
93 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 June 2015 via mobile

I stayed there twice in June, the first time was excellent but the escond time we had to stay in a room smelling to cigarrete for three days in a no smoking area the housekeeper just use some air freshener that was enough for half hour..... And the towels had holes, all of them not acceptable for a 4 star... More 

Helpful?
Thank Marcela R
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Marcela Thank you for letting us know about your recent experience with us. It is most disturbing to see that we have not been able to provide a consistent service during your two stays. While we do have smoking and non-smoking rooms and heavily fine guests who do smoke in non-smoking rooms, some still choose to do so. I... More 

Bangkok, Thailand
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 29 June 2015

Second visit and we really enjoyed our stay. The lady checked us in in the evening welcomed us with a smile, she also remembered us. Grea breakfast and we also joined the buffet dinner wich is a very good value. Enjoyed the fitness with all you need to keep you fit and nice relaxation at the sauna.Really enjoyable after a... More 

Helpful?
Thank BD P
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear BD P Many thanks for your fantastic review! I am delighted to read that you and your family have enjoyed your stay with us. Suites indeed are spacious and provide extra amenities and perks such as upgraded bathroom amenities, free mini bar, daily newspaper and free buffet breakfast. On your next family trip to Bangkok, we certainly would love... More 

Amsterdam
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 June 2015 via mobile

Average hotel, below European Novotel standards. Needs better maintenance: worn shower, worn towels. Location is good, friendly staff. Although average-good quality for the price we paid, we would not recommend it. I would search for a newer hotel in Bangkok

Helpful?
Thank Stan1980
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Stan Thank you for your comments here on Tripadvisor. We certainly value your opinion and agree that our towels need replacement. As you have seen during your recent stay we are a hotel running at full capacity every day, nevertheless we are maintaining all our rooms completely at least once a year including re-grouting of the complete bathroom. Additionally... More 

Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 19 June 2015 via mobile

The hotel room was a little on the smaller side. But I wouldn't blame them given they are in Bangkok. But otherwise very helpful and more importantly smiling staff. We lost our mobile and were still able to recover it. Very near Indra square, MKB center, Madam Tussaud's and Sea life Aquarium. You can get a Thai massage for a... More 

Helpful?
Thank RobinRaj
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear RobinRaj Thank you for your positive review! Happy to read that you have seemed to make the most out of your stay here in Bangkok. The location is indeed one of the most frequent mentioned points when asking about the pluses of our hotel. Besides all sites you have noted, we are in walking distance to the Chao Praya... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2015 via mobile

We booked this hotel at the last minute, our previous hotel was not that good, so we thought of changing hotel and try this one. We arrived a bit early and of course as expected the room was not ready, the super nice reception request us to take a seat while he was looking for a room ready for us.... More 

Helpful?
1 Thank n83edward
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear n83edward I am absolutely thrilled to read that we have been able to exceed your expectations. Although every guest comes with a different set of expectations, our staff always tries their utmost to fulfill all our guests wishes. We certainly hope to be at your service once again, when you return to Bangkok. Kind regards Jean Pascal Bernet Hotel... More 

Wimberley, Texas
Level Contributor
239 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 17 June 2015

We stayed at this hotel as part of a tour. Usually the hotels with tours are so, so, but this was outstanding. The breakfast was off the hook. The rooms were spacious and the staff were very accommodating. Got a goods night sleep and ready for the tour the next day. Would definitely stay again when in Bangkok. Near upscale... More 

Helpful?
1 Thank lowemanc
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear lowemanc Thank you so much for this fantastic review! I am glad we have been able to provide a great experience before your tour started and we are already looking forward in welcoming you back when your tour ends. Kind regards Jean Pascal Bernet Hotel Manager jean-pascal.bernet@accor.com More 

Singapore
1 review
Reviewed 12 June 2015

This hotel is at the end of Silom Road, very far from sky train and always having traffic jam during day time. The hotel's staff can't speak proper English, like othe Novotel. I was there for 2 nights, they gave me a room next to the elevator which is very noisy thought out the night, sounds like "typhoon" going on.... More 

Helpful?
Thank Bennyhong
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Bennyhong Thank you for taking your time and telling us about your recent impression you had. For a next time maybe our deluxe rooms or our suites would be more to your taste as deluxe rooms come with extra space and a chaise lounge chair and our spacious suites all are divided between bedroom and living room with seating... More 

1 review
Reviewed 10 June 2015 via mobile

I am here in this hotel from last 2 days and tomorrow I am going back to my home town ..... I usually come thailand but this time specially this hotel is very good .... the staff specially MR.AN AND MS. SHALLY. ....... next time when I come I want to see faces of both ...... thanks to novotel complete... More 

Helpful?
Thank kavita n
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear kavita Really appreciate your fantastic review here on Tripadvisor. Khun An and Khun Shelly have both had huge smiles over their faces once I showed them your comment. I am very pleased to read that we have made your stay so memorable. We certainly hope to welcome you back on your next trip to Bangkok. Kind regards Jean Pascal... More 

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Staying in Silom

Neighbourhood Profile
Silom
Despite the lack of any major tourist attractions, this lively neighborhood is a favorite of many. Whether it's the (somewhat naughty) nightlife of Soi Patpong, the various handicraft night markets or the plethora of dining options that tickle your fancy, a night out in Silom is a must on every itinerary. It's worth a stop during daytime, too: join office workers on a quest to tasty street food during lunch and shop at Silom Complex for a great mix of Thai and international stores. After a day of strolling around the congested sidewalks, a visit to Silom's Lumphini Park, Bangkok's answer to NYC's Central Park, is a welcome change of scenery.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Fenix Silom puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Fenix Silom is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Fenix Silom offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet. ... more   less 

Additional Information about Novotel Bangkok Fenix Silom

Address: 320 Silom Road,Bangrak | Suriyawong, Bangrak Bangkok, Bangkok 10500, Thailand
Region: Thailand > Bangkok > Silom
Price Range: €48 - €83 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Fenix Silom 4*
Number of rooms: 216
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, ACCOR, Odigeo, Hotels.com, HotelTravel.com, Travelocity and Jetsetter so you can book your Novotel Bangkok Fenix Silom reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Bangkok Fenix Silom Hotel Bangkok
Hotel Style:
#103 Luxury Hotel in Bangkok
#117 Business Hotel in Bangkok
#149 Romantic Hotel in Bangkok
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Bangkok Fenix Silom staff and other travellers.
45 questions
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new jersey
17 days ago

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Questions? Get answers from Novotel Bangkok Fenix Silom staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor have the best view”
 of 5 bubbles Martha394, 30 Nov 2016 | Read review
“Sky train station is very near to access pat pong market or chao praya river ,”
 of 5 bubbles , 29 Nov 2016 | Read review
“All rooms are lovely, although if you are by the lifts they can be a little noisy.”
 of 5 bubbles hollyg799, 23 Nov 2016 | Read review
“Choose a room with city view”
 of 5 bubbles Simran2110, 21 Nov 2016 | Read review
“Higher floors are much quieter.”
 of 5 bubbles Lined49, 17 Nov 2016 | Read review
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