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Sheraton Grand Taipei Hotel

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#59 of 546 Hotels in Taipei
Certificate of Excellence
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Sheraton Grand Taipei Hotel
Sheraton Grand Taipei Hotel
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1,198 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Taipei Hotel
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Showing 674: English reviews
Stockholm, Sweden
Level Contributor
68 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 25 August 2012

First time staying in Sheraton, what amazed me is that THE RECEPTIONIST DOES NOT SPEAK MANDARIN WELL AS HE WAS FROM JAPAN, so every time I tried to shift from English to Mandarin that guy always answer back in English. Also that guy gave me a room number containing "44" which is really unlucky number so I asked for a... More 

1 Thank SeanXM
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear SeanXM, Your feedback is most appreciated. We have several foreign associates working with us who are fluent in English and Mandarin. However, we will share your comments with our Front Office to enhance training in guest services, and we will make sure our associates acknowledge your preferences during your next visit. The menu for the breakfast buffet changes every... More 

Vancouver, Canada
Level Contributor
175 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 22 August 2012 via mobile

I booked a room at the sheraton taipei on sheraton's company website. I searched for a room for 2 adults on my dates and it showed me a club lounge package so I booked it. Upon checking in at the hotel's front desk, they told me there was going to be an extra US$30 charge for the 2nd person to... More 

Thank justinehsu
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear justinehsu, Thank you for sharing your experience with us. I have already confirmed with Front Office regarding the museum issue. We apologize for the oversight and will offer you a special gift upon your next visit. About the additional charge for your boyfriend, it is stated in the terms and conditions of the special package that the rate shown... More 

Southeast Florida
Level Contributor
175 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 17 August 2012

The location of this hotel is convenient to the Metro, and Taipei 101 is fairly close by Taxi. English is spoken well by the check in staff, and the service personnel were helpful in assisting me to my room. The room was nice, with a comfortable bed and good space to move within, and had a desk which was good... More 

1 Thank VisitedNewPlaces
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear VisitedNewPlaces, Thank you for your comments, and we are very pleased to hear that you enjoyed the food at Sukhothai. As for the all day dining restaurant, there are several semi-private seats in the sofa area. Should you need to reserve a seat with more privacy, please feel free to place a request when you make your next reservation.... More 

Hong Kong, China
Level Contributor
101 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 14 August 2012

Stayed here for three nights for business. It is what you would expect from the Sheraton brand. Service is good. Noticed that this hotel also accommodates a lot of tourist/visitors (Japanese, Hong Kong while I was there) besides the usual business travelers.

2 Thank P O
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear P O, Thank you for choosing Sheraton Taipei Hotel. We host a wide variety of visitors from across the world due to the convenience of our location and our quality of service. We hope to see you again soon! Warm regards, Hotel Management More 

Level Contributor
64 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 11 August 2012

Stayed here for two weeks on business and it was overall a great experience. The rooms (executive rooms on 18th floor) were spacious, clean. The bathrooms were nice but the lighting was on the dark side. There were good full-length mirrors available. The amenities provided were Occitane brand and included not only the usual soaps and lotions and shampoos/conditioner but... More 

1 Thank Caljogger
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear Caljogger, Thank you for the detailed review of Sheraton Taipei Hotel. We are pleased that you found our services satisfactory. We perform constant review of our amenities as our goal is to provide our guests the best products available. Your feedback is most appreciated. We will address your comments regarding the hairdryer and congested lunch hour lineups to the... More 

Hong Kong
Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 9 August 2012

I have stayed at the Sheraton Taipei a few times already. It is located near the Taipei Railway Station and right outside a subway station. I think the hotel has been in existence for a fair number of years but is still well maintained. When I got off the taxi I was well greeted by the staff there who spoke... More 

Thank Jason S
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear Jason S, Thank you for taking time to share your comments with us. We take great exception in making our guests feel welcome and comfortable when they’re away from home. We are currently working on expanding our free wifi to all public areas within the hotel. We hope you will be able to utilize the new and improved wifi... More 

Auckland Region, New Zealand
Level Contributor
586 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 290 helpful votes
Reviewed 8 August 2012

Recently stayed in the Sheraton for a company conference and was impressed with the meeting facilities, the staff throughout the hotel were great, the buffet breakfast and lunch at the base of an atrium was better than most hotels of this caliber and the wine selection by the glass in the lobby bar also great. I had a renovated room... More 

Thank StuckinBangers
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear StuckinBangers, Thank you for sharing your experience with us. It is our goal to provide the finest facilities and services to our guests. We apologize for the inconvenience during the hifi convention. We do not normally have such large events going on, but it is a good suggestion to double check whether there are any meetings or events occurring... More 

Level Contributor
101 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 2 August 2012

I must have visited Taipei on business at least 20 times. this was the first time I have stayed at the Sheraton. The location was very good if you are doing business with the Taiwanese authorities or if you are wanting to explore the older parts of the city. Rooms were not enormous but fine, the bed was comfortable and... More 

Thank Chucky111
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear Chucky111, Thank you for choosing us after so many visits to Taipei. We hope you had a pleasurable stay here. Our location is not only convenient for travelers on the go, but is also within walking distance to the oldest part of Taipei. Take a stroll in the narrow streets for a cultural tour, and you will discover some... More 

Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 30 July 2012

As one would expect , this hotel is great. Staff's knowledge of English language , slang is bar none. Good food, great service. They always try to help you without question. My favorite staff member is Maple in reception. She was so helpful , understanding and her friends were a great team. Well done Sheraton Taipei.

Thank joshy666
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear joshy666, Thank you for your praise and encouragement. We will share your review with the associates at the Front Office. We look forward to having you as our guest again in the future! Warm regards, Hotel Management More 

Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 July 2012

Yes, it is good in terms of its location and comfortable ambiance. Walk way to your room is quiet, which means, you can sleep well without much disturbances. There's a near by train station coming out from the hotel on your right turn. Download map to your smart phone and explore. Food stalls are plentiful in Taiwan. Places of interest... More 

Thank D G
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear D G, We appreciate you giving a thorough review of our hotel and the surroundings. We hope your stay was a delightful one and we hope you will choose to stay with us again! Warm regards, Hotel Management More 

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
The Lounge At Sheraton Grand Taipei Hotel
Cuisines: International, Sushi, Asian, Fusion, Taiwanese
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 688 luxuriously appointed rooms and suites offer guests a wide selection of room types. The Executive Floors offer executive travelers all the services and facilities they require. In addition, they have to their own Executive Lounge. For our Starwood Preferred Guests, we offer three exclusive floors. All rooms feature high-speed internet access and in-room safe. Butler service is provided for Director Rooms and above as well as all Executive Floor rooms.. ... more   less 

Additional Information about Sheraton Grand Taipei Hotel

Address: No.12, Section 1, Zhongxiao East Road, Taipei 100, Taiwan
Region: Taiwan > Taipei
Price Range: €188 - €314 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Taipei Hotel 4.5*
Number of rooms: 688
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Hotels.com, Odigeo, Priceline, Travelocity, Expedia, Agoda and Ctrip TA so you can book your Sheraton Grand Taipei Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Taipei
Taipei Sheraton
Hotel Style:
#11 Spa Hotel in Taipei
#20 Business Hotel in Taipei
#25 Luxury Hotel in Taipei
#39 Family Hotel in Taipei
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Taipei Hotel staff and other travellers.
8 questions
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Questions? Get answers from Sheraton Grand Taipei Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great View, Great Location, Quiet floor”
 of 5 bubbles SamSamTo, 31 Oct 2016 | Read review
“Club Level is well worth the small extra cost.”
 of 5 bubbles David2116, 25 Sep 2016 | Read review
“Request for SPG member-only floors”
 of 5 bubbles JoelD855, 24 Aug 2016 | Read review
“Stay on upper floors away from elevator”
 of 5 bubbles Eric_QM, 31 Jul 2016 | Read review
“Join the loyalty program.”
 of 5 bubbles Jac299, 12 Jul 2016 | Read review
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