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Protea Hotel by Marriott Lusaka

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196 Reviews from our TripAdvisor Community

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Showing 188: English reviews
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Port Douglas, Australia
Reviewed 6 days ago NEWvia mobile

Good. What a great place. Rooms are functionally great. They are a bit dated but this is africa! Staff are friendly and helpful and all speak English. The hotel is safe and secure. The restaurant is cheap-moderate price and the food is awesome. This is the best place to stay. It's close to the city centre. It has a pool...

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Helpful?
Thank mrportdouglas
ProteaHotelsZambia, General Manager at Protea Hotel by Marriott Lusaka, responded to this review

Dear Mr Port Douglas, Thank you for your feedback regarding your recent stay with us. We are delighted to receive your compliments about our rooms, the friendly and helpful STAFF and the awesome food served in our restaurant. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards, Rita H

Seattle, Washington, United States
Reviewed 1 week ago

Not a luxury hotel but staff and service were great, the location was good with several nearby restaurants (several are hidden, so ask about Thai and Indian within a few feet) and shops. Solid gym across the street for 50kw. Bed was comfortable, room was clean, breakfast was delish. Had issues with the room door not properly closing but someone...

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Helpful?
Thank Melissa W
ProteaHotelsZambia, General Manager at Protea Hotel by Marriott Lusaka, responded to this review

Dear Melissa W Thank you for your positive feedback regarding your recent stay with us. We are delighted to receive your compliments about the great service you received from the STAFF and our nice clean rooms. I have been trying to call you on the number we have in our system regarding the rest of your feedback however I got...

Reviewed 5 weeks ago

The staff were efficient, friendly and service was excellent. However, BIG PROBLEM ... because of electricity load shedding the air conditioners were not operational during the night resulting in exceptionally hot rooms. Had to open the window which resulted in thousands of mosquitos coming into the room. There was an aerosol tin of repellent there which was empty! Absolute invasion...

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Helpful?
Thank Belinda C
ProteaHotelsZambia, General Manager at Protea Hotel by Marriott Lusaka, responded to this review

Dear Belinda C, Thank you for your feedback regarding your recent stay with us. We are delighted to receive your compliments regarding the friendly and efficient service you received from our STAFF. Please accept our sincere apologies for the inconvenience you experienced . Please be assured that we take your feedback very seriously. Kindly contact us directly on marketing@proteahotels.co.zm so...

Lusaka
Reviewed 15 February 2017 via mobile

The food was extremely tasty including the dessert...had such an amazing time .The service from the waiters was great.The view from the top (cloud 9) is just perfect ....Would definitely go there again ☺☺

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Helpful?
Thank Bupe N
Stockholm, Sweden
Reviewed 29 January 2017 via mobile

We just stayed one night since Radisson were fully booked. Nice room with comfortable bed. The staff is friendly. Breakfast was ok. Not much to say. It was all ok and for the purpose to sleep one night it worked fine.

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Helpful?
Thank Mari H
ProteaHotelsZambia, General Manager at Protea Hotel by Marriott Lusaka, responded to this review

Dear Mari H, Thank you for your feedback. We are happy to hear that your room was nice and comfortable and that the STAFF were friendly during your stay. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards, Rita H

Christchurch, United Kingdom
Reviewed 18 January 2017 via mobile

I've stayed in this hotel during the business trip in Lusaka. The reception staff is very welcoming and helpful. My room was standard, comfortable bed, very clean. Breakfast selection was good, plenty of cold and hot food choices. The only disappointment was slow service during breakfast, staff seemed to stand a lot and it took a long time to get...

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Helpful?
Thank Zivile B
ProteaHotelsZambia, General Manager at Protea Hotel by Marriott Lusaka, responded to this review

Dear Zivile B, Thank you for your feedback regarding your recent stay with us. We are delighted to receive your compliments regarding the welcoming and helpful STAFF and our great breakfast buffet. We have taken note of all your comments and please be assured that we have forwarded them to the relevant management and STAFF. It was our pleasure to...

Arusha
Reviewed 11 January 2017

Stayed 3 nights with family. Good location. Close to two big shopping centers in walking distance. Clean and spacious rooms with all aminities. Breakfast is quite a wide spread with English and continental . Staff are excellent and ready to help you at all times. Marriot members do get a special attention. Swimming pool is small but good palce to...

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Helpful?
Thank Abbireddy
Lusaka Province, Zambia
Reviewed 24 December 2016 via mobile

The restaurant is on the top floor beside to the bar and pool.the food is delicious in a nice atmosphere...can enjoy the drink by sitting near the pool with fresh breeze of open sky with friends or loved ones.

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Helpful?
Thank akseetharaman
Lilongwe
Reviewed 15 December 2016

It is located right by a busy shopping mall giving guests access to many mall facilities. The rooms are okay although we did not find the bed particularly comfy. The price was also a bit on the higher side. One serious negative side was when we ordered a room service meal. We were told to expect the meal in approx...

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Helpful?
Thank EMoyo
ProteaHotelsZambia, General Manager at Protea Hotel by Marriott Lusaka, responded to this review

Dear E Moyo Thank you for your feedback regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. We have taken note of your comments regarding room service. Please be assured that your comments have been addressed in detail with the relevant management...

Glasgow, United Kingdom
Reviewed 19 November 2016

I have just returned from my second visit to this hotel and as always i had an excellent stay. They say one can determine a Company by their staff...well it's too true in this Hotel, they were magnificent, starting at the front desk right through to the restaurant, there is always someone at hand to help. I have been made...

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Helpful?
Thank cuzy

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Airport Transportation
  • Banquet Room
Official Description (provided by the hotel)
Located in the heart of Lusaka and within the Arcades Shopping and Entertainment Complex. GUESTS visiting this hotel have the benefit of being closely situated to the Mulungushi Conference Centre as well as have direct access to shops and restaurants. The hotel has four room types to cater for your needs with all the amenities to make your stay a comfortable one. ... more   less 

Additional Information about Protea Hotel by Marriott Lusaka

Address: Arcades Shopping and Entertainment Complex, Lusaka, Zambia
Region: Zambia > Lusaka Province > Lusaka
Price Range: €141 - €231 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel by Marriott Lusaka 3*
Number of rooms: 137
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Questions & Answers

Questions? Get answers from Protea Hotel by Marriott Lusaka staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the elevator is quiet. Some street noise one night.”
 of 5 bubbles MelissaW287, 15 Mar 2017 | Read review
“upper floors are more quite.”
 of 5 bubbles Abbireddy, 11 Jan 2017 | Read review
“Room aircons towards the East Park Mall side also work during power outage.”
 of 5 bubbles AnnetteS880, 16 Nov 2016 | Read review
“Avoid the corner near the road or casino”
  • Awful looking repairs
 of 5 bubbles MarcK529, 5 Jul 2016 | Read review
“Probably ask for one away from the road and the entrance to the casino.”
 of 5 bubbles 898JohnR, 11 Jun 2016 | Read review
5 of 5