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Kampala Serena Hotel

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Kampala Serena Hotel
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603 Reviews from our TripAdvisor Community

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Showing 565: English reviews
Kampala, Uganda
Reviewed 17 January 2017

I stayed at the hotel for a weekend in November and my stay was simply amazing. I just needed some quiet and yet beautiful scenery with the best service and i was not disappointed. The waiters and waitress as so friendly and available for any kind of service. The rooms are neat and clean and the air conditioning is just...

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Helpful?
Thank bjossy
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Bjossy, Thank you very much for your wonderful review, we truly appreciate your kind words about our staff. I will be sure to let them know how much of an impact they made on your experience and look forward to welcoming you back to our hotel soon! Regards Anthony Chege

Accra, Ghana
Reviewed 10 January 2017 via mobile

What's not to love? Great service , great good and the architecture. Just brilliant. Loved every moment.. considered the best hotel in the country so best to do hotel bookings at least a month in advance

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Thank jazzyboyjeff
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Jazzyboyjeff, Thank you very much for choosing Kampala Serena Hotel as your preferred place of residence during your recent visit to Kampala and for taking the time to write such a thorough rave review of our property and service! We are truly honored and delighted to hear that you enjoyed your stay and that you find our property exceptional...

Graz, Austria
Reviewed 7 January 2017 via mobile

Stayed with my family at Serena between 17th December 2016 and 2nd January 2017. It wonderful, unforgettable time The service was excellent. The staff very nice, friendly and extremely helpful. The rooms kept very clean with fresh fruits every day and fresh flowers every second day (my wife loves flowers!). We are especially grateful to Mr. Chege the Hotel manager,...

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Helpful?
Thank sk s
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Sk s, We sincerely appreciate the time you took to share your amazing review and I am very delighted to hear that you found our property as well as the service impeccable. I will share the same with the team especially with Rosette, Abu and Kasozi amongst others for I am certain that they will be encouraged by your...

Nakuru
Reviewed 3 January 2017

Imagine an oasis of green with water pools and fountains everywhere! The thought that you are in the centre of bustling Kampala is hard to fathom. Because, staying here is like being in paradise. This is a 5 star hotel, with a 5 star experience, Immaculately and tastelefully furnished. The attention to detail is splendid. My only gripe was the...

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Thank Kiptoo C
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Mr. Kiptoo C, Thank you for choosing to usher in the new year with us and for taking time to share this amazing review on our property and service. I am very delighted to hear that we exceeded most of your expectations. Please accept our sincere apologies for the lapses during breakfast on the 1st of January. This is...

Kampala, Uganda
Reviewed 31 December 2016

Serena. Oh, my dear Serena. The last time I went to Serena, it was a complete and absolute bust. I would like to say that they have improved. I've spent my new years here and I would like to say I enjoy the little things they are doing. Like complimentary drinks and chips, that was never here at my last...

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Thank LouTellsTheTruth
Birmingham, United Kingdom
Reviewed 31 December 2016

Whilst visiting Uganda, my fiancé and I dined here daily. The food and service were exceptional. The staff were very attentive and helpful. There was a great variety of food and drinks. We did not stay at the Serena Hotel, therefore, I cannot comment as a guest. I would highly recommend this hotel to dine.

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Thank Hayley C
Reviewed 29 December 2016

Great rooms and a lovely balcony makes this a super comfortable place to stay, the breakfast was okay, not again brilliant but fine. The evening meal in the bar was again okay although the frequent bits by mosquito's was not good and should not be expected in this rate of hotel. The Italian menu restaurant was okay, service here very...

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Thank Phil D
Entebbe, Uganda
Reviewed 17 December 2016

Serena Hotel has always been my number one Hotel around Kampala because of its ambiance,food, rooms and service and other amenities however tight traffic to the hotel ruins everything some days like weekends

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Thank Laban Edward M
nairobi
Reviewed 12 December 2016 via mobile

I visited this place i especially loved the explorer restaurant.. Grt decor and ambience... Great customer service.. I especially loved the building grt architecture.. I would recommend to anyone.. For business or leisure

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Thank alexNairobi
Reviewed 7 December 2016 via mobile

Always love staying at the Serena hotel! It feels a lot like home. The rooms are great! Quite spacious. The breakfast is amazing, lots of variety! Especially love the different kinds of matoke not to mention masala tea! The service is warm always and makes you want to go back. Room service is also quite excellent and is always served...

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Thank Ngugi J

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Food & drink at the hotel
The Pearl of Africa
The Pearl of Africa
Cuisines: African, International, European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa ... more   less 

Additional Information about Kampala Serena Hotel

Address: P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Region: Uganda > Central Region > Kampala
Price Range: €278 - €445 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kampala Serena Hotel 5*
Number of rooms: 152
Reservation Options:
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Hotel Style:
#1 Business Hotel in Kampala
#2 Romantic Hotel in Kampala
#2 Luxury Hotel in Kampala
#2 Spa Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Kampala Serena Hotel staff and other travellers.
2 questions
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Questions? Get answers from Kampala Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are superb.”
 of 5 bubbles 254Kanya, 15 Feb 2017 | Read review
“Quite expensive but there's value for money paid.”
 of 5 bubbles bjossy, 16 Jan 2017 | Read review
“Higher usually gets better, like level 4 was nice'”
 of 5 bubbles LouTellsTheTruth, 31 Dec 2016 | Read review
“We had suites and they were really nice.”
 of 5 bubbles phild506, 29 Dec 2016 | Read review
“quiet floors”
 of 5 bubbles , 17 Dec 2016 | Read review
5 of 5