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Kampala Serena Hotel

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Kampala Serena Hotel
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622 Reviews from our TripAdvisor Community

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Showing 583: English reviews
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Philipsburg, St. Maarten-St. Martin
Reviewed yesterday NEW

Had a very enjoyable stay at the Serena. Every staff I interacted with was incredibly friendly in the most genuine way (and the hotel has a lot of staff). The rooms are clean and spacious, with nice showers, the beds comfortable, the wifi works well, as does the air conditioning. The breakfast selection is extensive, and there are three restaurants...

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Thank DutchTree
Reviewed yesterday NEWvia mobile

Am commending the service of one waiter Abel at the pool side where he hosted us as "his" guests. He's warm and receptive as well as swift in his services. He's always a reason to visit the pool. Am always wowed by his service and I wished management could have so many Abels. Hope he keeps it up

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Thank Prossy M
Kuwait City, Kuwait
Reviewed yesterday NEW

I stayed here for three nights on a business trip and would definitely return. Rooms are spacious and well equipped - no issues with the WiFi. Beautiful gardens and pool. The pool is long enough to swim laps, but gardens not really suited for running. Breakfast buffet is impressive and it is nice to start the day with breakfast outside...

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Thank Richard_SW11
Nairobi, Kenya
Reviewed 1 week ago

This is my default hotel Kampala. The service is personal, the rooms are great with good selection of toiletries. I especially loved room 327 that I was allocated when I last visited Kampala early this week. You get a welcome back from hotel staff. They are courteous and always smiling. The items in the room bar are complementary and I...

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Thank Jerim O
Reviewed 2 weeks ago

Excellent Property with many conveniences once inside the large compound. Nice park-like outdoor settings, food was excellent, room service consistent. Caveat...I was bumped from my room the sixth night due to a international delegation visit. I got the call @ 930 pm as I was getting ready for bed. I was kindly told they needed my 6th floor room for...

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Thank Gene K
Sydney
Reviewed 2 weeks ago

Having been in the north of Uganda chimp trekking in Kibale National Park it was a joy to arrive at Serena Hotel. It is in a lovely setting with beautiful gardens surrounding the hotel. The rooms are luxurious offering comfort and respite from bustling Kampala. The bed was very comfortable. The staff were warm, friendly and very helpful. We enjoyed...

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Thank toddtrippas
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear toddtrippas, Thank you very much for choosing Kampala Serena Hotel during your recent visit to Uganda and for taking the time to write such a glowing review of our property and exceptional service! As a member of the Leading Hotels of the World, we continuously strives to meet all our guests needs while exceeding their expectations and we are...

London
Reviewed 3 weeks ago via mobile

I didn't stay here, but rather, had both lunch and dinner here several times while staying at the nearby Imperial Royale. The buffet food is top class with a wide selection of local and international dishes, and the surroundings are exquisite; service is very good and all just as it should be. One thing especially worthy of commendation is the...

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Thank TiredTrotter
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear TiredTrotter, We are very delighted to hear that despite the fact that you did not stay with us, you took the time to write such amazing feedback about our property and exceptional service! Thank you very much. Rarely do we get recommended for our rather rigorous and in some cases inconveniencing security processes but we are thrilled that you...

Port Elizabeth, South Africa
Reviewed 4 weeks ago via mobile

Large room with very comfy pillows and a great bathroom and state of the art media and TV system Stable and strong wifi Air conditioner silent and effective Received an adapter within minutes of asking Wake up call comes with a great pot of coffee and you can get a takeaway coffee from the dining room in the morning The...

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Thank Tracy P
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Tracy p, Thank you for your wonderful review and very delighted to hear that you enjoyed your stay with us here at the Kampala Serena Hotel. I am very glad that you loved the hot pot of coffee that comes with the wake up call, – in addition to all the other superb services mentioned above, for we love...

Reviewed 4 weeks ago

This is the place to stay when visiting Kampala. The rooms are luxurious, the view over the city is great, the food is excellent and the pool is a constant temptation! The garden is beautiful and full of wildlife. Is a good pace to organize venues in Kampala

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Thank Pedro B
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Pedro, Thank you very much for choosing Kampala Serena Hotel as your preferred place of residence during your recent visit to Kampala and for taking the time to write such a thorough rave review of our property and service! We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our...

kampala
Reviewed 22 March 2017

We had dinner last night which was delicious. It was in the from of a buffet and the choice of food was lovely. It ranged from traditional to international. The salads were so fresh and the desserts all very tempting. We started the evening with a cocktail and were serenaded by a chorus of frogs! All the staff were very...

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Helpful?
Thank Barbara G
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Barbara, Thank you so much for sparing time to share this amazing feedback with the travel community, we are very delighted to hear that you had a wonderful experience and meal. Providing our guests with the best possible Serena hospitality and service has always been our priority so I am very glad to hear that it reflected in our...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
The Pearl of Africa
The Pearl of Africa
Cuisines: African, International, European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa ... more   less 

Additional Information about Kampala Serena Hotel

Address: P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Region: Uganda > Central Region > Kampala
Price Range: €292 - €472 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kampala Serena Hotel 5*
Number of rooms: 152
Reservation Options:
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Hotel Style:
#1 Business Hotel in Kampala
#2 Romantic Hotel in Kampala
#2 Luxury Hotel in Kampala
#2 Spa Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Kampala Serena Hotel staff and other travellers.
2 questions
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Questions? Get answers from Kampala Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors, higher last two digits (318, not 300) will give you a better view and you won't be above the car entrance area.”
463genek, 16 Apr 2017 | Read review
“Higher the floor the better!”
RickT235, 8 Mar 2017 | Read review
“All rooms are superb.”
254Kanya, 15 Feb 2017 | Read review
“Quite expensive but there's value for money paid.”
bjossy, 16 Jan 2017 | Read review
“Higher usually gets better, like level 4 was nice'”
LouTellsTheTruth, 31 Dec 2016 | Read review
5 of 5