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Sheraton Kampala Hotel

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Sheraton Kampala Hotel
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571 Reviews from our TripAdvisor Community

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Showing 528: English reviews
lebanon
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 November 2014

I stayed in Sheraton Kampala for 3 days part of my trip to Uganda, The hotel gardens is nice and the view from the hotel is amazing. People are friendly and the staff is well trained. Rooms are acceptable, bit old taking into consideration the hotel was renewed in the 90's. Food is good and clean. However i had a... More 

Helpful?
Thank RolandEid
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear guest, Thank you for sharing your experience with us. The Hotel does not make any credit card deductions unless duly authorized by the owner and I hope the issue has been rectified by now. If not, could you kindly let our reservations department know and we will work to get this resolved in the quickest time possible. Thank you... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 November 2014 via mobile

We spent the first two nights of our honeymoon here. We got a nice room on the 8th floor. It was quite nice, the view of Kampala was awesome, and the free wifi was surprisingly fast. They have good customer care and a wonderful breakfast buffet. Overall it was a very pleasant experience.

Helpful?
Thank Timothy G
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear guest, Thank you so much for your positive review, we are pleased to have been a part of your honeymoon experience and sincerely hope you will come back to visit. Congratulations and from us at the Sheraton we wish you all the best. Regards, More 

Ankara, Turkey
Level Contributor
569 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 15 November 2014 via mobile

I don't want to complain but i see no reason to pay this amount to a hotel in Kampala. That is a big money for Uganda. And there is even one hotel more expensive than Sheraton in Kampala. Ask for a room that does'n face Speke road so that you can sleep before 3 o'clock in the morning.

Helpful?
Thank crownvict
Tendo L, Guest Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear valued guest, Thank you for sharing your feedback with us and as mentioned many times before, we know the noise issue on Speke road is a major hindrance to guests and we are continuously working on finding a permanent solution. Regards, More 

Kuala Lumpur, Malaysia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 November 2014

Aircon was warm. Room is dated compared to other Sheraton in south east Asia. Price on the high side for what you can get in other country. Service was great, F&B personnel, Mercy was friendly, helpful and attentive. But at the end probably the best hotel in Kampala. A live bad in the bar would be nice.

Helpful?
1 Thank sekzchan
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear guest, We greatly appreciate your feedback. It is evident that your experience was not up to the level that you expected but we do hope that you had a generally pleasurable stay. Regards, More 

Washington DC, District of Columbia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 November 2014

Clean, friendly service. Rooms were well appointed and clean. The pool facilities are old and get crowded on the weekend. I am a starwood gold member and no special benefit is afforded in this hotel unlike most worldwide properties which is an issue. Starwood may want to make sure its foreign properties are honoring the rewards program. The most disappointing... More 

Helpful?
1 Thank IslandHopper974
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear guest, Thank you for sharing your experiences with us and we apologize for not giving you the recognition you deserve as a SPG Gold Member. Sheraton Kampala does honour the Loyalty program and guests are entitled to room upgrades upon availability based on the level they have reached. Indeed there is a problem with music on one side of... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 October 2014

Lovely hotel by all accounts, unfortunately the incompetence of the staff is a problem, it is mostly well intentioned but training is very much lacking on all fronts. There is also the constant rumbling of a generator on the entire side of the hotel, despite explicitly asking to not be placed on that side prior to check in. It makes... More 

Helpful?
Thank Belac10
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear valued guest, Thank you for the valuable feedback on your experience at the Sheraton Kampala, as you rightly mentioned Training is paramount to service delivery and this is something we actively work on to improve the guest experience. We however do not encourage associates to lie to guests and we apologies for the inconvenience caused. Your comments have been... More 

Travellers are raving about these Kampala hotels

Valparaiso, Indiana
Level Contributor
107 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 October 2014

This is supposed to be one of the nicest hotels in Kampala. If compared to US hotels, it would be a 6-7 on a 10 point scale. They have a nice sitting area in the back for drinks, the food is awful. I don't know how you screw up french fries, but they did make some soggy nasty fries. We... More 

Helpful?
Thank J C
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear guest, Thank you for taking the time to give us your feedback regarding your stay at Sheraton Kampala, the Paradise Restaurant is a great place to sit and enjoy an nice meal indeed as you mentioned. We sincerely apologize for the french fries not being up to standard, the Executive Chef is well aware and corrective action has been... More 

France
1 review
Reviewed 22 October 2014

A very nice hôtel i add visited 3 times (for 7 to 10 days each times) for business. The staff is very welcoming and smiling - and especially to listen the customer. I highly recommand it! I'm sure you will enjoy your stay at Sheraton Kampala :) Regards Cherif from France

Helpful?
Thank cherif c
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Cherif, Thank you so much for your glowing review! It is a great feeling to exceed guests expectations and this is what we aim to achieve for every guest. Your positive review gives us the enthusiasm to keep doing our best. Warm regards, More 

Dunkeld, United Kingdom
Level Contributor
240 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 19 October 2014

Supposedly one of the best hotels in Kampala, but like all hotels in Africa bedevilled by lack of maintenance. The TV wasn't working on room entry, and the wall sockets were fused. There was no water in the room until asked for. But the internet worked okay and the staff were friendly. Food in the restaurant was good, (pizza particularly).... More 

Helpful?
1 Thank gam8le
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear valued guest, Thank you for your invaluable feedback, we have contacted our bank to try and rectify the situation with the P.O.S and we apologise for the inconvenience it caused. Thank you for all the positive highlights you mentioned as well and we are please to know you plan on returning soon. With regards, More 

Washington, D.C.
Level Contributor
238 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 15 October 2014

First, let's be honest, the selection of business hotels most Europeans and Americans would frequent in Kampala are limited. So with that out of the way, I'd say hands down I'd stay here again (and have as you would see in my previous posts). That being said, the facility needs a face lift. The improvements done in the eating establishment... More 

Helpful?
Thank rmc1971
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Guest, Thank you for your review of the Sheraton Kampala Hotel and your concerns are of great importance to the Management team. Our strategic plan does include renovations and upgrades that. If you are not already a member of the SPG Loyalty program I would encourage you to join through the SPG app which allows you to book a... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Ideally located in the heart of Kampala city, Sheraton Kampala Hotel welcomes travelers with a relaxed ambiance and a dazzling array of upscale amenities. Just 45 minutes drive from Entebbe International Airport, we are within easy reach of the central business district area and shopping malls. Take a magnificent view of the city or the well-known Kololo and Nakasero hills from our 236 guest rooms and suites, which are each decorated with a local flavor and homey comfort. Our well-equipped fitness centre - complete with a cardiovascular gymnasium and outdoor pool - will make your stay more relaxing. If you're joining us on business, we have 11 flexible meeting rooms for conference and banquet facilities - including a Grand Ballroom -with great options for five to 500 guests. A fully-equipped business centre with Internet, fax, and photocopying services is also available. Try out our Paradise Grill, with fun themed lunches and dinners offering international cuisine. As the evening falls, gather with family, friends or colleagues for a delicious meal at the Equator lounge, which stays open throughout the week with our resident DJ spinning your favorite songs until 3.00 am. Whatever your plans, our friendly staff at the Sheraton Kampala Hotel will make your stay a memorable one. ... more   less 

Additional Information about Sheraton Kampala Hotel

Address: Ternan Avenue, Kampala, Uganda
Region: Uganda > Central Region > Kampala
Price Range: €208 - €395 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kampala Hotel 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Sheraton Kampala
Kampala Sheraton
Hotel Style:
#7 Spa Hotel in Kampala
#10 Luxury Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kampala Hotel staff and other travellers.
3 questions
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over a year ago

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Questions? Get answers from Sheraton Kampala Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Asked for renovated room”
 of 5 bubbles BWK823, 29 Nov 2016 | Read review
“Absolutely go for Club room!!!!”
 of 5 bubbles ahanoubon, 26 Nov 2016 | Read review
“Don't worry about it”
 of 5 bubbles 888shelbyd, 3 Nov 2016 | Read review
“Rooms on lower floors are older and grungier while rooms on higher floors are newer, cleaner, and brighter.”
 of 5 bubbles kack13034, 26 Oct 2016 | Read review
“High floor”
 of 5 bubbles chikta2006, 13 Oct 2016 | Read review
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