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Protea Hotel Kampala

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Protea Hotel Kampala
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211 Reviews from our TripAdvisor Community

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Showing 205: English reviews
Dar es Salaam, Tanzania
Reviewed yesterday NEW

I had a lovely stay at this hotel a week or so ago. They treated me very well, including re-stocking my mini bar for free and they offered a free bottle of wine the first night, which was lovely. My room was very large and comfortable, though I had wished that I had a balcony, which I did not have,...

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Thank ETSinTZ
Washington DC, District of Columbia
Reviewed 4 days ago NEW

We stayed here for 2 nights and it was very pleasant. The night manager (Chris, I think his name is) demonstrates fantastic customer service. I even noticed him checking on breakfast in the morning to make sure everything was good. They offer free pressing for one pant/jacket combo because there are no irons or ironing boards in the room, which...

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Thank NotATravelNewbie
Johannesburg, South Africa
Reviewed 1 week ago

Comfortable. Good Gym. Nice restaurant and pub. Very good Security. High Walls and armed security officials all around. Pub and Restaurant is in the internal square. Little compact but away from public view. Nice barbeque some nights

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Thank theodorusf2016
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, upholding our commitment to provide exceptional service, we hope to have an opportunity to create a memorable experience with us again, whenever your...

Reviewed 2 weeks ago

The hotel is on the more upscale side of hotels in Kampala at a price of around $250 USD per night. On my arrival in the afternoon my room was ready and the front desk was very helpful. At this price I expect above normal service and accommodations the room was nice but during the first night the A/C unit...

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Thank MGIntrepidTraveler
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the dripping air conditioner in...

Baltimore, MD
Reviewed 2 weeks ago

Just wrapped up a week-long stay at the Protea Kampala. Was in town on business and stayed in room 314. Great room with a balcony that overlooks the restaurant courtyard. Staff were very nice and took very good care of me. Amenities were just right. Room was spacious with a queen-sized bed, solid air conditioning, desk, wardrobe and bathroom with...

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Thank BmoreTrav
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, upholding our commitment to provide exceptional service, we hope to have an opportunity to create a memorable experience with us again, whenever your...

Stellenbosch, South Africa
Reviewed 2 weeks ago

I stayed here for 3 nights. Room was HUGE, nice balcony and overall great. I enjoyed the food in their restaurant - real nice local mix of food with what you what generally expect. Staff friendly, overall I would stay here again should I visit Kampala.

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Thank G_I_B_8
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, upholding our commitment to provide exceptional service, we hope to have an opportunity to create a memorable experience with us again, whenever your...

London, United Kingdom
Reviewed 4 January 2017

I called on the 24th to make this booking. I was told that I had to email someone specific (Rita) on 26th as she was in charge of bookings. I emailed Rita on Monday requesting our room for 2 adults and a child. We had some back and forth on the need for a roll away bed and it was...

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Thank nalwanga
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inefficient service you received...

Erith, United Kingdom
Reviewed 28 December 2016

My girlfriend and I stayed over in Kampala for a couple of nights on the way through to Jinja. The staff at the Protea were probably the friendliest hotel staff I have ever experienced; nothing was too much trouble with loads of good advice on where to go in Kampala itself. The hotel itself is very modern and the food...

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Thank Breach I
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, upholding our commitment to provide exceptional service, we hope to have an opportunity to create a memorable experience with us again, whenever your...

Hayesville, North Carolina
Reviewed 25 December 2016

I stayed here for one Friday night before my early departure and 9+hour drive to Bwindi National forest. I was originally given a large room with a balcony overlooking the garden. Shortly after I unpacked music began in the garden below, I called to inquire about how long the music would continue as I do not sleep well with noise,...

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1Thank Jo E
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for your words of appreciation on the review that you completed on your recent stay at Protea Hotel by Marriott Kampala. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us....

Ripley, United Kingdom
Reviewed 23 December 2016

We recently stayed here for 13 nights so I hope I have been able to get a reasonable picture of how the place operates; more so than those customers who only spent one night here. We had a nice, large room with a big balcony, which was good. We almost didn't get this room due to the hotel misreading the...

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Thank kenc
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for completing a review on your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Concierge
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated in the upmarket suburb of Kololo in Kampala, only 35 km from Entebbe Airport, the Protea Hotel Kampala offers guests 4-star luxury and 5-star service. No matter which room you stay in, they are all fully air conditioned with free high speed internet connectivity, high pressure showers, large LCD screen TVs with 16 channels including BBC and SKY News. Keep up to date with our business centre and 24-hour reception. After a busy day, de-stress with a workout in the 24-hour fitness centre and then call down for a midnight snack with our 24-hour room service a little later. We have the perfect accommodation choice in the heart of Uganda's capital. Indulge yourself at Chapter One Restaurant, which serves a high quality buffet breakfast and sumptuous a la carte lunch and dinner. Travel to and from the airport in style with our BMW X3 and 5 series, which can be charged to your room. ... more   less 

Additional Information about Protea Hotel Kampala

Address: Elgon Terrace, Kololo, Kampala 9421, Uganda
Region: Uganda > Central Region > Kampala
Price Range: €221 - €290 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Kampala 4*
Number of rooms: 70
Reservation Options:
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Hotel Style:
#8 Luxury Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Kampala staff and other travellers.
3 questions
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Questions? Get answers from Protea Hotel Kampala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was in room 212, which was very large, but no balcony. But on the side that overlooked the garden area, which was nice.”
 of 5 bubbles ETSinTZ, 20 Feb 2017 | Read review
“Request a room facing the square”
 of 5 bubbles theodorusf2016, 13 Feb 2017 | Read review
“Ask for a third floor room with a balcony.”
 of 5 bubbles BmoreTrav, 6 Feb 2017 | Read review
“Ask for views of Kampala to get a good view.”
 of 5 bubbles nalwanga, 4 Jan 2017 | Read review
“if quiet is important ask for rooms in the area of #317- the room I ended up in”
  • close up of welcome on bed
  • room balcony
  • bathroom
  • large room
 of 5 bubbles 645joe, 25 Dec 2016 | Read review
5 of 5