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27/8/2017 28/8/2017
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    Kigali Serena Hotel

    KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
    Save
    Best prices for your stay
    27/8/2017 28/8/2017
    US$413
    US$346
    SAVE US$67
    US$357
    US$380
    Traveller (276)
    Room & Suite (83)
    Pool & Beach (30)
    Overview
    • Excellent54%
    • Very good37%
    • Average7%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Kigali Serena Hotel
    Deals (13)
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
    • Deluxe Room
      US$413US$346
      View Deal
    • Deluxe Room
      US$357
      View Deal
    • Deluxe Room
      US$380
      View Deal
    View all 13 deals from US$346
    Heaven Restaurant & Boutique Hotel
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    Write a Review
    Reviews (725)
    Traveller rating
    Traveller type
    Time of year
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    There are newer reviews for Kigali Serena Hotel
    See the most recent reviews

    11 - 15 of 679 reviews

    Reviewed 4 weeks ago

    The Kigali Serena Hotel in Kigali is obviously newer and more modern than the Nairobi Serena Hotel that I have stayed at on a number of occasions. The bedroom was spacious and comfortable and overlooked a sparkling blue pool. The sliding insect screen doors allowed...More

    Thank MikeC7806
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 3 weeks ago

    Dear MikeC7806, Thank you for sharing a review on your experience at the Kigali Serena Hotel. We are delighted that you enjoyed your stay and appreciate the compliments on our bedrooms and especially the sliding insect screen door feature! We have noted your feedback on...More

    Reviewed 4 weeks ago via mobile

    Serena is a great stay whereever you stay. Serviceminded staff, the best food, the greatest swhowers. You will get everything you pay for and more. The are very responsive, always gives you a great time. I just Love Serena <3More

    Thank Mari H
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 3 weeks ago

    Dear Mari H, Thank you for taking time to share such an amazing review on your experience at Kigali Serena Hotel. We are delighted to hear that we exceeded all of your expectations and that you found our food, bathroom showers and service delivery exceptional!...More

    Reviewed 4 weeks ago

    We stayed here for one night on our way to go gorilla trekking and were pleasantly surprised. Hotel was great - staff friendly, rooms were a nice size - big bathrooms, kids LOVED the pool and the breakfast buffet was great. Was a shame we...More

    Thank V1415
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 3 weeks ago

    Dear V1415, Thank you for sharing a wonderful review following your recent experience with us. Our aim is to ensure that our guests' stay is both comfortable and memorable and your high rating will motivate us to continue improving on our offer and service delivery....More

    Reviewed 13 July 2017 via mobile

    Had a Business lunch at the poolside restaurant last week. Good Ambience and quiet and suitable for the purpose. Food was good but menu seems to be the same as my last visit. It is recommended to change the menu frequently. Service was prompt and...More

    Thank Rohpro
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 3 weeks ago

    Dear Rohpro, We appreciate the time taken to share your recent dining experience at our Sokoni Restaurant. Kindly note that our aim is to exceed our guests' needs and expectations and your feedback is important as it motivates us to improve. We appreciate your compliments...More

    Reviewed 12 July 2017 via mobile

    This is a standard hotel, lacking personal touch but with ok rooms and a couple of dining options. I am sure this is perfect when traveling in business in Rwanda. For us it was a soulless stay, so we got out of there and found...More

    Thank ETWTraveller
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 3 weeks ago

    Dear ETWTraveller, Thank you for taking time to share a review on your recent stay at the Kigali Serena Hotel. We are pleased to know that you enjoyed our breakfast, rooms, dining options and service delivery. We appreciate your feedback on how our staff handled...More

    Heaven Restaurant & Boutique Hotel
    179 reviews
    #5 of 48 hotels in Kigali
     
    Hotel Des Mille Collines
    713 reviews
    #8 of 48 hotels in Kigali
     
    Dove Hotel
    2 reviews
    #22 of 48 hotels in Kigali
     
    SportsView Hotel
    1 review
    #30 of 48 hotels in Kigali
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$277 - US$468 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Kigali
    • #1 Business Hotel in Kigali
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 104
    • Reservation Options
    • TripAdvisor is proud to partner with TravelClick, Booking.com, Hotels.com, Jovago.com, Expedia, Travelocity, Orbitz, Priceline, TripOnline SA, Cancelon, Hotwire, Agoda, getaroom.com and HotelQuickly so you can book your Kigali Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Rwanda >
    • Kigali Province >
    • Kigali
    Add Photo Photos
    Traveller (276)
    Room & Suite (83)
    Pool & Beach (30)
    Dining (28)
    Hotel & Grounds (104)
    Bathroom (43)
    Nearby
    SportsView Hotel
    1 reviews
    5.96 km away
     
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    713 reviews
    .96 km away
     
    Dove Hotel
    2 reviews
    4.45 km away
     
    Heaven Restaurant & Boutique Hotel
    179 reviews
    1.06 km away
     
    Nearby Restaurants
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    New Cactus
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    Nearby Attractions
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    30 reviews
    .38 km away
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    28 reviews
    1.42 km away
    Kandt House Natural History Museum
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    1.14 km away
    Union Trade Center
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    Ask a question
    Questions & Answers
    marycjenks
    29 March 2017|
    AnswerShow all 7 answers
    Response from Amrita J | Reviewed this property |
    Yes
    0
    Votes
    otienodavid
    5 March 2017|
    AnswerShow all 3 answers
    Response from SerenaHotels | Property representative |
    Dear Otieno David, Further to your query, we do have midweek and weekend rates however they vary based on occupancy levels. Please visit our website to view the latest rate offers.
    0
    Votes
    Temi A
    31 December 2016|
    AnswerShow all 9 answers
    Response from SerenaHotels | Property representative |
    Hello Temi, Yes we would be happy to arrange for the Airport Pick up and for the crib. Please call +250 788 184 500
    0
    Votes
    Room Tips
    "Courtyard/Garden view is great if you can get a terrace."
    Read review
    "Serena offers live music once a week. If you don't want to be kept up by it, request a non-courtyard..."
    Read review
    "On our return, We asked for an upgrade, and got placed on the top floor overlooking the pool. Nice view and..."
    Read review
    "Not a vacation hôtel, more of a business hôtel."
    Read review
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