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Kigali Serena Hotel

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Traveller (363)
Room & Suite (134)
Dining (51)
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Overview
  • Excellent55%
  • Very good36%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“breakfast buffet”(36 reviews)
“gorilla trekking”(28 reviews)
“beautiful pool”(12 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (784)
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734 results
Traveller rating
390
266
54
13
11
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Time of year
LanguageEnglish
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390
266
54
13
11
Show reviews that mention
All reviewsbreakfast buffetgorilla trekkingbeautiful poolfantastic hotelan oasisanywhere in the worldluxury hotelgenocide museumstayed here for one nightbusiness tripbusiness hotelrooms are spaciouslive musicmille collinesafricasecuritygym
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1 - 5 of 734 reviews
Reviewed 3 days ago

Very lovely and helpful staff. Despite the internet having a small glitch for about a minute, I was impressed by how fast the issue was resolved and was back up working very fast. Impressive! i also like the beautiful view from my room,great location and...More

Thank 981iwacu
Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 2 days ago

Dear 981iwacu, Thank you for taking time to review us. My apologies for any inconveniences caused due to internet interruption and am glad the issue was able to be solved in no time. Our aim is always to meet our guest expectations and i hope...More

Reviewed 1 week ago

Lovely rooms lovely food fantastic staff Had a really nice stay. Nice ammenties in the room. Big variety and delicious food at breakfast . Me and family will be back again thanks to all the staff for arranging .More

Thank Jonwong73638
Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 2 days ago

Dear Jonwong73638, Thank you for the excellent review of the hotel. We are pleased you had such a fantastic stay with us, your compliments will be shared with the rest of the staff who will be pleased to receive them. Once again thank you for...More

Reviewed 2 weeks ago via mobile

Rooms and food are quite nice. Have received good service at every step. Live music on weekends. Breakfast buffet is quite good. The evening buffets are good as well. Room service menu is varied. The Indian food is the star. They made my birthday cake...More

Thank nlmace
Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 1 week ago

Dear Nlmace, Thank you for these Excellent reviews on your recent stay with us. We are glad you had such a memorable stay at the property. We strive to meet or exceed our guest expectation and we are delighted to know we managed to do...More

Reviewed 2 weeks ago

After attending a weekend event at another 5 star hotel in Kigali - official rating that is - did I move on to the Kigali Serena for two nights. The Serena too is ranked 5 stars, in fact three hotels in the city were handed...More

Thank Safariafficionado
Reviewed 3 weeks ago via mobile

Stayed for one night for business. Had a meeting after my arrival and left the luggage with the concierge. When came back in the evening the room key was ready and instructed my bag to be taken to the room while I went for an...More

Thank AGM-MARTZ
Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 2 weeks ago

Dear AGM-MARTZ, Thank you for taking time to review us on your recent stay at the property. We are humbled by your excellent feedback regarding our services and amenities. We have also noted on the point of installing an Arabic shower for toilets and this...More

View more reviews
Most Booked Properties in Kigali, Rwanda
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$278 - US$474 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kigali
#3 Luxury Hotel in Kigali
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$278 - US$474 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kigali
#3 Luxury Hotel in Kigali
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (363)
Room & Suite (134)
Dining (51)
Pool & Beach (35)
Questions & Answers
Ask a question
Nadjet K
11 October 2017|
AnswerShow all 3 answers
Response from Peter R | Reviewed this property |
This is not a question for Tripadvisor you ned to contact the hotel direct.
0
Votes
marycjenks
29 March 2017|
AnswerShow all 7 answers
Response from Amrita J | Reviewed this property |
Yes
0
Votes
otienodavid
5 March 2017|
AnswerShow all 3 answers
Response from SerenaHotels | Property representative |
Dear Otieno David, Further to your query, we do have midweek and weekend rates however they vary based on occupancy levels. Please visit our website to view the latest rate offers.
0
Votes
Room Tips
"Rooms are big enough and neat."
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"2nd floor poolside rooms offer balconies which is perfect for a sunny afternoon, higher up floors facing the..."
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"I went for a great room, it was TOO big, later I learnt they don't have tiny room"
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"TVs have HDMI if you bring your own cable, you can watch what you want."
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