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Kigali Serena Hotel

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Traveller (396)
Room & Suite (147)
Dining (51)
Overview
KN 3 Ave P.O. Box 7469, Kigali Rwanda See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (816)
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762 results
Traveller rating
408
274
56
13
11
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LanguageEnglish
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408
274
56
13
11
Show reviews that mention
All reviews breakfast buffet gorilla trekking star hotel beautiful pool fantastic hotel anywhere in the world an oasis genocide museum stayed here for one night national park room was large business trip rooms are comfortable pool side live music mille collines africa
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1 - 5 of 762 reviews
Reviewed 2 weeks ago

We stayed here on our last night in Africa after two weeks of exhausting Gorilla trekking through Uganda and in Volcanoes. We were so pleased to find the Serena Hotel in Kigali to be a 5 star property. Well maintained in excellent condition, the common...More

1  Thank Edmundo_de_ABQ
Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 1 week ago

Dear Edmundo_de_ABQ, We appreciate your time taken to review us following your stay at the hotel and we are delighted to know you had a memorable 'Serena Experience'. Our commitment is to meet or exceed our guest expectations and am glad the team accomplished that...More

Reviewed 2 weeks ago via mobile

We arrived early evening and were checked in quickly and shown to our lovely room. It was a spacious suite style room with a sitting area. There were coffee and tea making facilities, mini bar and Elemis products. We had a drink at the bar...More

Thank holidaychicLondon
Reviewed 3 weeks ago

I am a regular client: Maisha spa is so well located, very clean and the staff is friendly. Today’s treatment far exceed my expectations ( and when it gets to massage, I’m picky). The coffee scrub & deep tissue massage by Hannah was pure bliss....More

Thank Jeanine B
Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 3 weeks ago

Dear Jeanine B, Thank you for the time taken to write this wonderful review of your recent experience at Maisha Gym &Spa. We do appreciate your loyalty to the Club and glad Hanna was able to go beyond and above your expectations.I will definitely pass...More

Reviewed 3 weeks ago

The hotel was nice but our room was set up for only one person and when I told the busboy nothing was done. We only stayed one night so it was no big deal. Ate at the restaurant by the pool service was extremely slow,...More

Thank Sally L
Reviewed 3 weeks ago

Just 25mins drive from the airport and a short walk (or motorbike taxi) to downtown Kigali, this hotel is a perfect base for exploring around Kigali. Rooms are spacious and the food is amazing! The staff are friendly and service is 5 star. Right across...More

Thank Kate W
Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 2 weeks ago

Dear Kate W, Thank you for the time taken to write this wonderful review of your recent stay at the property. We are glad you enjoyed our spacious rooms, food and also had a chance to explore town down and see what Kigali had to...More

View more reviews
About
Description
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge More and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
Beachfront
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
104
Price range
US$233 - US$522 (Based on Average Rates for a Standard Room)
Location
Rwanda > Kigali Province > Kigali
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
104
Price range
US$233 - US$522 (Based on Average Rates for a Standard Room)
Location
Rwanda > Kigali Province > Kigali
Photos
Traveller (396)
Room & Suite (147)
Dining (51)
Pool & Beach (36)
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Questions & Answers
Ask a question
Nadjet K
11 October 2017|
AnswerShow all 3 answers
Response from Peter R | Reviewed this property |
This is not a question for Tripadvisor you ned to contact the hotel direct.
0
Votes
marycjenks
29 March 2017|
AnswerShow all 7 answers
Response from Amrita J | Reviewed this property |
Yes
0
Votes
otienodavid
5 March 2017|
AnswerShow all 3 answers
Response from SerenaHotels | Property representative |
Dear Otieno David, Further to your query, we do have midweek and weekend rates however they vary based on occupancy levels. Please visit our website to view the latest rate offers.
0
Votes
Room Tips
"face the pool"
Edmundo_de_ABQ
2 weeks ago
Read review
"Rooms are big enough and neat."
981iwacu
17 May 2018
Read review
"2nd floor poolside rooms offer balconies which is perfect for a sunny afternoon, higher up floors facing..."
Safariafficionado
2 May 2018
Read review
"I went for a great room, it was TOO big, later I learnt they don't have tiny room"
NEO4G
7 Apr 2018
Read review
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