We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Kigali Serena Hotel

Show Prices
#1 of 46 Hotels in Kigali
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Kigali Serena Hotel
View Map
{"containerClass":null,"scriptFlags":null,"widget":{"name":"ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

661 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 618: English reviews
Reviewed 5 days ago NEWvia mobile

We had to change hotels because the Marriott was serving the AC but this was the BEST alternative hotel decision ever!!! I had a roommate for this trip so we had 2 twin beds but they were comfortable. Beautiful facilities, clean rooms, great view, friendly helpful staff.... I can't say enough! This will be my first choice in my next...

 Report
Helpful?
Thank ESmith1216
Long Island, NY
Reviewed 6 days ago NEW

We stayed 2 nights at the Serena and found it lovely. The breakfast and dinner buffets are sumptuous with selections for Americans, Asians, Indians and Europeans. Friday nights they have a singer poolside singing African songs and it was terrific. The pool is large but UNheated. The rooms are very spacious and have all facilities. The wifi is great.

 Report
Helpful?
Thank PV L
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear PV L, Thank you for taking time to share your experience following your recent stay with us. We are delighted that you found our offer and service delivery to your satisfaction - your comments will be shared with the staff and especially our Executive Chef Fred and his culinary team! We were honoured to host you and look forward...

singapore
Reviewed 1 week ago

Everything spell posh from the moment you step into this hotel. Security is tight, everybody and everything is scan before you enter the hotel.. Hotel and F & B staff are helpful, friendly and provide excellent service. There is dinner buffet and breakfast. Only had the buffet breakfast, great variety of choices, hot cooked station for eggs, pancakes and waffles....

 Report
Helpful?
Thank pioneertraveller
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Pioneertraveller, Thank you for taking time to share your experience. Our constant strive is to meet and exceed our guests' expectations and nothing makes us happier than to receive such high ratings from you - this will go along way to motivate us to improve on our offer and service delivery. Once again, thank you and we look forward...

Lakeside, Michigan
Reviewed 1 week ago

There is growing tourism in Kigali and this is a fine place to stay. Great rooms and accommodating staff. There is the Marriott down the street but the Serena has an Africa vibe. Do not stay in a room poolside if you want quiet since they play live music at night.

 Report
Helpful?
Thank BarryMoltz
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear BarryMoltz, Thank you for taking time to review our hotel and we are pleased that you enjoyed your stay with us. In line with our company philosophy, the design of our property celebrates and reflects Rwanda's artistic idioms and cultural expressions with a view of giving our guests a unique experience! We appreciate your patronage and loyalty to our...

Johannesburg, South Africa
Reviewed 2 weeks ago

We stayed at Serena in Kigali for 2 nights and we really loved it. Excellent service, food was great - best burgers! Pool stunning and excellent location. The staff were all very pleasant and accommodating. Quite pricey but would definitely go back!

 Report
Helpful?
Thank Angie S
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Angie S, We appreciate the time taken to share your experience. We were delighted to note that you found our offer and service delivery to your satisfaction and look forward to another opportunity to serve you once again in the near future. Kind Regards Daniel Sambai General Manager

Wilmette, Illinois
Reviewed 2 weeks ago

We were here for a very short stay but it is was comfortable and not that far of a drive from the airport. We had dinner at the restaurant by the pool and that was very good. I may have been nice to stay there a bit longer to enjoy the pool- maybe next time!!! The staff was very helpful...

 Report
Helpful?
Thank ToniS1111
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

DearToniS111, Thank you for taking time to share your experience following your recent stay with us. We are delighted that you enjoyed your stay with us and your comments have been shared with all the staff whom I'm sure will be very motivated. We look forward to welcoming you back to Kigali Serena Hotel for an even longer stay so...

Torrance, California
Reviewed 2 weeks ago

This is the first time I have visited Rwanda. I stayed at the Kigali Serena on my first day and my last day. Both stays were beyond my expectations. The hotel itself is beautiful. It is decorated very nicely. They have several seating areas to relax, a nice bar, and several food options. The breakfast and dinner buffets are outstanding....

 Report
Helpful?
Thank Mark V
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Mark V, Thank you for taking time to share your experience following your recent stay with us. Our constant strive is to offer a product and service that meet or exceed our guests expectations and I am delighted that your review confirms that we achieved this objective during your stay. Your review will be shared with all the staff...

Nairobi, Kenya
Reviewed 5 weeks ago via mobile

What do you say about Serena service. It is outstanding. I'm not sure how the staff are trained to be so wonderful and warm and welcoming. Rooms are large and comfortable-a little dated but still very nice. We had 4 meals here and the food needs improvement it was a little disappointing particularly the pizza and pasta.

 Report
Helpful?
Thank Amrita J
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Amrita J, We appreciate the time taken to share your experience. Kindly note that we were delighted to host you and are happy to know that you found our offer and service delivery to your satisfaction. We have noted your comments on food quality; especially pizza and pasta and have shared the same with our Executive Chef Fred who...

Nairobi, Kenya
Reviewed 5 December 2016 via mobile

I was here for two business reviews that saw me spend the weekend at the Serena Kigali. Pickup from the Airport was prearranged and executed flawlessly in a luxurious automobile. The hotel reception is warm and the staff extremely helpful. Here, I cannot forget to mention Richard, who went beyond the call of duty on several occasions! The room was...

 Report
Helpful?
1Thank MugambiEric
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear MugambiEric, Thank you for taking the time to write such a wonderful review of our property! We are delighted to note that you found us exceptional in all ways and your comments will be shared with all the staff whom I'm sure will be very motivated. My team and I promise to continue providing a truly unique Serena experience...

Reviewed 4 December 2016 via mobile

This hotel lives up to Serena Hotels quality - service that is very attentive and guest focused. Believe it or not, there is more - the service is delivered the Kinyarwanda way - very thoughtful and polite. It also delivers on Serena's signature buffets a wide variety of continental And local dishes that ensure there is something decent for every...

 Report
Helpful?
Thank Dorcas O
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Dorcas O, Thank you for taking time to share your experience and we are delighted that you enjoyed your stay with us. We aim at exceeding our guests' expectations and your feedback is important as this will motivate us to improve. We appreciate your comments about the room product and whilst we have a new wing (which I'll be...

263 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (251)
Viewed
Pool/Beach Area (26)
Viewed
Dining (24)
Viewed
Room/Suite (60)
Viewed
Bathroom (42)
Viewed
Hotel & Grounds (40)
Viewed
View from Room (10)
Viewed
2:57
Videos (1)
Viewed
Other (48)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (12)
Viewed
Hotel & Grounds (3)
Viewed
Dining (2)
Viewed
Room/Suite (6)
Viewed
Pool/Beach Area (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Kigali hotels
5.6 km away
Grand Legacy Hotel
Grand Legacy Hotel
#2 of 46 in Kigali
132 reviews
1.0 km away
Hotel Des Mille Collines
3.4 km away
Radisson Blu Hotel & Convention Centre, Kigali
Show Prices
Show Prices
Show Prices
0.3 km away
Kigali Marriott Hotel
Kigali Marriott Hotel
#6 of 46 in Kigali
47 reviews
4.7 km away
The Manor Hotel
The Manor Hotel
#9 of 46 in Kigali
138 reviews
5.2 km away
Hotel Chez Lando
Hotel Chez Lando
#4 of 46 in Kigali
281 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens. ... more   less 

Additional Information about Kigali Serena Hotel

Address: KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
Region: Rwanda > Kigali Province > Kigali
Price Range: €202 - €357 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TravelClick, Jovago.com, Agoda, Expedia, TripOnline SA, Travelocity and Priceline so you can book your Kigali Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Luxury Hotel in Kigali
#1 Business Hotel in Kigali
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Kigali Serena Hotel staff and other travellers.
4 questions
Ask a question

See all questions (4)

Questions? Get answers from Kigali Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the new wing”
 of 5 bubbles 443pvl, 10 Jan 2017 | Read review
“Room 345 has a City view. Room has a pool view. I liked 245 more. Both are large.”
  • Very nice room.
  • Big bathroom. There is also a bathtub to the right that I could not fit in. Nice big bathroom.
 of 5 bubbles K3370YGmarkv, 27 Dec 2016 | Read review
“Rooms facing pool are quiet”
 of 5 bubbles PaulONsafari, 3 Dec 2016 | Read review
“very good corner room”
 of 5 bubbles 478madhavb, 4 Nov 2016 | Read review
“the waterfalls view”
 of 5 bubbles ngoumelafokoug, 27 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay