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04/06/2017 05/06/2017
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    Kigali Serena Hotel

    KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
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    Best prices for your stay
    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$878
          US$342
          Great Deal
          US$357
          US$357
          Traveller (273)
          Room & Suite (83)
          Pool & Beach (29)
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          Overview
          • Excellent50%
          • Very good38%
          • Average7%
          • Poor1%
          • Terrible1%
          Travellers talk about
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Babysitting
          Private Balcony
          5.0 Star Hotel
          All hotel details
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          Kigali Marriott Hotel
          97 reviews
          #5 of 47 hotels in Kigali
           
          Hotel Des Mille Collines
          683 reviews
          #8 of 47 hotels in Kigali
           
          Radisson Blu Hotel & Convention Centre, Kigali
          98 reviews
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          Heaven Restaurant & Boutique Hotel
          168 reviews
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          Rooms
          4 Jun5 Jun
          |
          1 room, 2 adults, 0 children
          Standard Room

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          Standard Room

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          Traveller rating
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          Reviewed 2 weeks ago

          We arrived having made réservations in advance but they did not identifie themselves very well at the airport and so we eventually had to find our own taxi. When we got to the hôtel, despite having a réservation they took 30 minutes to find us...More

          Helpful?
          Response from SerenaHotels, General Manager at Kigali Serena Hotel

          Dear Svend H, Thank you for taking time to share your experience following your recent stay with us. I would like to sincerely apologise for the negative experience you had during your stay and I assure you that the areas of shortfall highlighted have received...More

          Reviewed 2 weeks ago

          Stayed overnight for a business trip. Generally Serena properties are very good and you can rarely go wrong (at least with the comfort). This hotel looks small as you drive past it and also past other bigger hotels in the vicinity, but it is quite...More

          Helpful?1  
          Reviewed 3 weeks ago

          The Serena in Kigali is a lovely hotel but the food was poor. Trying to get a glass of orange juice at breakfast time was like looking for gold dust! Scrambled egg on my breakfast tray in my room was inedible and cornflakes was served...More

          Helpful?
          Response from SerenaHotels, General Manager at Kigali Serena Hotel

          Dear Anne B, Thank you for taking time to share your experience following your recent stay with us. I would like to apologise for "not living" up to your expectations especially in as far as food quality is concerned. We usually serve freshly squeezed seasonal...More

          Reviewed 3 weeks ago

          The hotel was beautiful and modern, big and lots of amenities. We stayed up most of our last night in the lounge area, with the staff from our tour group. The staff was wonderful, and the rooms were comfortable. The pool looked great, surrounded by...More

          Helpful?
          Response from SerenaHotels, General Manager at Kigali Serena Hotel

          Dear Verna K, Thank you for taking time to share your experience on this platform and we are delighted that you enjoyed your stay with us. Our lounge is one of the favourite places in the hotel to enjoy a drink with friends or for...More

          Reviewed 16 April 2017

          We had the good fortune to stay at the Kigali Serena Hotel at the end of a trip to Uganda & Rwanda to trek with the mountain gorillas. Our travel agent Go2Africa, recommended this hotel and we could not have been more pleased. The staff...More

          Helpful?
          Response from SerenaHotels, General Manager at Kigali Serena Hotel

          Dear GMSnRAS, Thank you for taking time to review our propery in detail. We were honoured to host you and appreciate your high rating of our property. Our aim is to constantly meet and exceed our guests' expectations and we are delighted to hear that...More

          Kigali Marriott Hotel
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          683 reviews
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          Radisson Blu Hotel & Convention Centre, Kigali
          98 reviews
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          Heaven Restaurant & Boutique Hotel
          168 reviews
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          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Free Parking
          • Free High Speed Internet ( WiFi )
          • Room Service
          • Restaurant
          • Bar/Lounge
          • Spa
          • Breakfast included
          • Fitness Centre with Gym / Workout Room
          • Hotel Amenities
          • Free Parking
          • Room Service
          • Airport Transportation
          • Breakfast included
          • Dry Cleaning
          • Meeting Rooms
          • Business Centre with Internet Access
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Bar/Lounge
          • Spa
          • Fitness Centre with Gym / Workout Room
          Details
          • Price range
          • US$287 - US$458 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #1 Luxury Hotel in Kigali
          • #1 Business Hotel in Kigali
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 104
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Hotels.com, TravelClick, Travelocity, Expedia, Orbitz, Hotwire, Agoda, Cancelon, Jovago.com, getaroom.com, TripOnline SA and HotelQuickly so you can book your Kigali Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Rwanda >
          • Kigali Province >
          • Kigali
          Add Photo Photos
          Traveller (273)
          Room & Suite (83)
          Pool & Beach (29)
          Dining (27)
          Hotel & Grounds (103)
          Bathroom (43)
          Nearby
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          Nearby Restaurants
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          Nearby Attractions
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          Questions & AnswersAsk a question
          marycjenks
          Do you have blow dryers? And converter/adaptors we can use?
          29 March 2017|
          Answer Show all 7 answers
          Response from Amrita J | Reviewed this property |
          Yes
          0
          Votes
          otienodavid
          What are your week night and weekend night rates?
          5 March 2017|
          Answer Show all 3 answers
          Response from SerenaHotels | Property representative |
          Dear Otieno David, Further to your query, we do have midweek and weekend rates however they vary based on occupancy levels. Please visit our website to view the latest rate offers.
          0
          Votes
          Temi A
          Hi I am visiting with my husband and baby. Would you be able to arrange airport pick up and a crib for us. Thank you.
          31 December 2016|
          Answer Show all 9 answers
          Response from SerenaHotels | Property representative |
          Hello Temi, Yes we would be happy to arrange for the Airport Pick up and for the crib. Please call +250 788 184 500
          0
          Votes
          Room Tips
          "Not a vacation hôtel, more of a business hôtel."
          Read review
          "Ask for a room with a big balcony."
          Read review
          "Ask for a room facing the pool."
          Read review
          "Rooms overlooking the pool"
          Read review
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